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Reviews of San Cristóbal Suites Santiago

3 out of 5
San Cristóbal Suites Santiago
Huérfanos 547, Office 211, Bldg. B, Santiago, Region Metropolitana

Reviews

6.2
Rating 10 - Excellent. 9 out of 46 reviews" "
Rating 8 - Good. 13 out of 46 reviews" "
Rating 6 - Okay. 9 out of 46 reviews" "
Rating 4 - Poor. 5 out of 46 reviews" "
Rating 2 - Terrible. 10 out of 46 reviews" "

5.6/10

Cleanliness

6.0/10

Staff & service

3.0/10

Amenities

6.2/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
my room was not all that but great view,,Room was not clean .the guy is very nice..
Stayed 25 nights in May 2019

2/10 Terrible

Alan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible
terrible, terrible experience. I unfortunately arrived one day after my reservation and manager of property was RUDE and inconsiderate! As I was speaking with on the phone, he hung up on my. I had to call hotels.com and he did the same. I was very lucky that some had an apt available in the same building.
Stayed 4 nights in Nov 2019
Response from Ricardo Alarcon on 3 Dec,2019
Dear Sir We are sorry to read your comment. We tried in your opportunity to explain to you that while it is true your reservation was confirmed, no one ever informed us that you would arrive a day later. our policies do not allow "save" apartments, if your arrival with us is not confirmed ..: the information site is very clear information, "you must contact us to coordinate your arrival" We understand your inconvenience, but you should also accept our policies, which you clearly did not read.

2/10 Terrible

Philip, Brisbane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed - unclean and no soap.
This apartment was unclean. See photos. There was no soap. There was a soap dispenser but the liquid soap was so diluted that effectively there was no soap. This made it particularly hard to have a shower - there was no wash cloth either! I went out to buy a soap. There was also no hair shampoo or hair conditioner. There were 5 light fittings in the kitchen / lounge area - but only 2 lights worked. Their voltage was so low that there was not enough light. The fitting that normally holds up the shower head was broken so the shower head couldn't be held up. Rust and mould were evident in the bathroom. When I arrived I dropped my bags and came back later.in the day. If I had realised the state of uncleanliness (see photos) etc I would not have stayed. I expected something significantly better for A$128 a night. The photos on the web site look good, but completely misrepresent that state of this apartment.
Stayed 1 night in Jun 2019

2/10 Terrible

Calish, Chicity

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ATTENTION EVERYONE ATTENTION, PLEASE STAY AWAY FROM THIS PLACE. Me and my husband had the worst experience of our all life, and trust me I travel often since I work for the airlines industry. I really don’t want to use my emotions on this experience but I will try to be as direct I can. First we arrive at “lobby” and a security guard called someone by the radio and this person told us to meet at building B on the 6 floor. After dragging or bags to the mentioned bldg person just met us on front of the elevator instead of just telling us to meet at the correct building we we were about to stay which it was bldg C to avoid going up and down with ours bags. Finally arrived to the apartment and for my impressions the apartment did not look at all to the one on the website. Floor was with so much dust like they didn’t swept, they had plates, spoon and coffe mugs all dirty on the table. My hubby went to use the bathroom and toilet didn’t flush people believe it or not. Then there’s more about this apartment. Sofa was broken and dirty but the worst was the bed, it had human hair pillow was EXTREMELY disgusting, I don’t think they ever change them, it was tons of stains and even broken. Here is the worst part of this apartment, administrator. When I tried to contact this unprofessional person first he didn’t want to talk, it was just thru text, I explained him the whole situation and since we didn’t want to stay in this apart he sent someone to kick us out because we weren’t happy.
Stayed 2 nights in Nov 2018

10/10 Excellent

Ximena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Don, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable apartment conveniently located.
These are well appointed 1-2 bed apartments close to great restaurants (Barrio Lastarria), mass transit, and the historical section of Santiago. Plaza de Armas, La Moneda, and Cerro Santa Lucia are all within walking distance. A large grocery store is next door, if you prefer to dine in, or just enjoy a light breakfast before exploring the city. The owners are very friendly, attentive, and committed to your happy stay. I would stay there again. The owners are fluent in English.

8/10 Good

Thomas, Wisconsin

Liked: Staff & service, room comfort
Apartment building experience
This is actually a private apartment (in an apartment building) that is rented out as a hotel room. It's nice because you have a full bathroom and kitchen available, but not the same set of services you'd expect in a hotel (like a front desk, room service, etc.). If you plan to be in Santiago for a few days and want to live more like a local, this would be great. The manager (Rick) was great and helped me make arrangements for storing luggage and calling a taxi.

8/10 Good

daniel , new york, venezuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel / Apartment
Nice hotel in the center of town close to subway stations restaurants. Owner very pleasant , fix wi fi problems within minutes. With regards to hotel cleaning you the owner will ask permission from you to change sheets, towels , toiletries at your convenience except for Sundays which if perfectly fine.

6/10 Okay

Miaka, NYC

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Good hotel, but some issues made stay uncomfy
The facilities were nice, but I feel like the entire thing was poorly planned. For one, we were not told that we needed to call a specific man who actually owns the place to get the key/access to our room. My phone doesn't work in Chile, and if I didn't have a guide w/a phone, I would've been in trouble. I bought this room because it had free wifi and a kitchen. For the first four days, I was in one room that just wasn't well-cleaned. The sheets were very dingy and the kitchen and fridge were dirty as well. I was moved to a new room which was much nicer and cleaner, but the inconvenience of having to move was extremely awkward to me. The wifi? Garbage. I had 2 good days of wifi and 2 days without any wifi and 14 days of wifi that cut off every other minute. The guy who owned the place was also very touchy feely and creepy, and he constantly got angry at me for calling to ask him to fix the wifi. His wife was also very invasive; she constantly used her master key to get into the room when I didn't answer in less than 2 seconds, and there was no way to stop her from doing so. Despite that, the location was really nice and central, lots of places to visit and easy access to a major landmark in Santiago as well as the metro and numerous buses. Lots of places to get food as well, and taxis are easy to access. It's a bit noisy at night if you're on the main road, but if you live in the city, it should be fine.

6/10 Okay

Joe, Durham, NC

Liked: Room comfort
Disliked: Cleanliness
Decent place to stay but convenient location.
Overall more of a value place to stay, but sheets were not so clean, no toilet paper or soaps, and registration staff not easy to communicate with. Hotel manager (Rick) was very helpful and provided much better customer service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful choice.
Spacious room. Safe neighborhood. Owner very friendly.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ESTAFA
El sitio es una estafa no existe y no devuelven el dinero
Stayed 5 nights in Nov 2021

2/10 Terrible

Gianni

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy malo, no exite el hotel, y no resuelven
Terrible, muy malo la aplicación está, tiene ofertas falsas y no son creíbles sus condiciones prácticamente yo tuve q resolver el caso y desmostraselos a ellos para q devolvieran el dinero. El lugar no existía , nadie responde en hora no hábiles ante emergencia , mejor utilicen booking 100% mejor. Después d tanta pelea me hicieron la devolución solo espero q se haga efectivo.
Stayed 2 nights in Nov 2021

2/10 Terrible

Rodny

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Esto es una estafa, porque el número de contacto no reconoció la reserva, diciendo que era una estafa y que ya había recibido muchas llamadas. Nunca pude ir a la locación y el cobro se realizó en mi tarjeta.
Stayed 1 night in Nov 2021

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Devolución
Llegue a la direccion de la estadía y me dicieron entrar por merced, llego a porteria y me dicen que no existe esa empresa, llame muchas veces al numero que aparece en la pagina y en la reserva y me salia buzon de voz por lo que perdi dinero y tuve que buscar otro lugar donde hospedarme. Fue una muy mala experiencia me cobraron un servicio que no use y no tuve respuesta de la empresa a la que reserve
Stayed 1 night in Sep 2021

8/10 Good

Santiago Rafael Gonzalez

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Away - very bad
This was my 14th travel and I always stay in this building. The are different companies and this was the first and LAST time with San Cristóbal Suites Bellas Artes. I can only say two words. Stay Away. The contact person was friendly the first day and during my first phone call to ask about cleaning. We have cleaning ONCE during our 13 days stay. We try to contact them. It was holyday was we told. Monday will be cleaning. Nothing happens on Monday. So be aware. This is not a good company to rent from.

4/10 Poor

flemming

Disliked: Cleanliness, property conditions & facilities, room comfort
Super location!!! Just a walk from all downtown attractions!! But super dirty apt. Panels corners and walls haven’t been washed for years!!!

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Básico, limpieza cada 72 horas y wifi malo
básico, malo wifi y limpieza cada 72 horas

8/10 Good

vicky, Rosario

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Muy buena ubicacion
Duplex muy agradable y comodo, solo faltaria un split xq fuimos una semana de mucho calor y durante el dia no se podia estar en el depto. El señor que nos atendio, muy servicial y amable. Y la ubicacion excelente!

2/10 Terrible

MARTIN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No recomiendo
Siempre me hospedo en estas torres con diferentes operadores pero este depto en particular no tenia aire acondicionado,ni siquiera un ventilador. La wifi no funciono durante 2 dias. No daban shampoo ni jabon. Muy pobre

8/10 Good

JANIA

Liked: Staff & service, property conditions & facilities, room comfort
A limpeza ficou um pouco a desejar. Levei uma queda dentro da banheira, já que não tinha tapete emborrachado dentro da mesma. Comuniquei ao proprietário para reparar estas falhas.

6/10 Okay

Robinson

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Demorado, sujo mas bem localizado
Fiquei quase 1 hora na recepção aguardando alguém vir me entregar as chaves. Internet não conectava no último dia e tive de procurar algum estabelecimento para utilizar. Roupa de cama sujas e não trocaram as toalhas nenhum dia. Localização boa e apartamento com todos os eletros prometidos no anúncio.

6/10 Okay

Igor T, Belo Horizonte

Recomendo por ser uma ótima localização.

4/10 Poor

enrique, CH

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
mala experiencia
Habitación en mal estado, no había personó de recepción y por tanto no se podía coordinar nada

6/10 Okay

GUILHERME, São Paulo

Disliked: Cleanliness, room comfort
Flat Huérfanos, 547
Flat antigo, limpeza e conforto não são impecáveis. A localização central favorece em certos pontos, ppr exemplo, acesso mais fácil, porém dificulta outros. Todos os estacionamentos disponíveis próximos são bastante caros, ruim para quem alugou carro. A região central de Santiago apresenta alguns riscos quanto à violência, principalmente furtos.

4/10 Poor

CELIA MARIA, São Paulo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Péssima relação custo-benefício
Ficamos hospedados apenas por duas noites, sendo que compramos tres noites, ao sairmos o nosso quarto que havia ficado com a minha filha o mesmo foi locado para outra pessoa criando uma situação muito desagradável para todos e ainda o recepcionista destratou minha filha. As instalações são boas mas precisa de muita manutenção e limpeza, pois tudo parece muito sujo, a roupa de cama é pequena para o tamnho da cama e as toalhas são manchadas e aparentam estarem mal lavadas, voltarei a Santiago e não ficarei mais nesses flats, é caro e não oferece nenhum serviço.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Boa localização
cidade linda . Amei vale nevado com muita neve. Restaurante giratorio maravilhoso. Pontos turisticos o melhor cerro san cristobal. Shoppig arauco e costanera lindos ; mas os produtos carissimos . Lindo vina dell mar. Patio bela vista agradavel. Gostei muito da viagem; O hotel decepcionou pela higiene de quarto e roupas de banho e cama. Tive nojo das toalhas.Na cidade tudo muito caro; alimentaçao carrissima mais caro q na europa. Nao pretendo voltar pois alimentaçao e produtos mais caros q em qualquer lugar do mundo. fazendo a relaçao de moedas e preços parece q dolar vale menos q pesos.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente alojamiento y atencion
Estuvimos encantados, muy comodos y complacidos tanto por las intalaciones como por la atencion directa de sus dueños. Exelente ubicacion, pleno centro de Santiago, cerca de todo. Desde Argentina volveremos sin lugar a dudas.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Overpriset og lav standard - men sentralt.
Standard på rommet samsvarte ikke med bildene hos hotels, må renoveres. Slitt interiør som sofa,seng, delvis av revet tapet. Dårlig trykk i dusj og varmt inni mellom. Trenings senter er i realiteten ett trimrom. Heldigvis så oppholdet jeg meg lite på rommet, men det manglet ordentlige varme ovn.

6/10 Okay

Sandro, Velaux

Disliked: Staff & service, property conditions & facilities, room comfort
Bien placé mais cher pour les prestations.
En fait il s'agit d'un appart'hotel constitué par plusieurs niveaux d'une tour faisant partie d'une ensemble immobilier dans un excellent quartier, central et riche de points d'intérêts.Il en résulte le sentiment d'être locataire plus que servi par un personnel d'ailleurs parfaitement invisible.Relativement cher néanmoins pour ce type de prestation malgré une piscine (couverte) sur le toit panoramique où la vue est époustouflante.Point noir rédhibitoire: pas de climatisation par 36° de température extérieure et une exposition qui fait du studio une bouilloire !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena ubicacion y servicio
Bien, la ubicacion es la ideal. Buena atencion

8/10 Good

KARLA, Brasília

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Administração da Recepcao a ser revista
O San Cristóbal é um conjunto de 4 prédios que formam uma espécie de condomínio que está localizado entre 2 ruas, portanto tem 2 entradas, ao lado de um supermercado e ao pé do Cerro de Santa Lucia. Localização privilegiada próximo às Praças Moneda e das Armas, os apart hotéis são espaçosos. Contudo, o serviço da Recepção do hotel é sofrível, pelo fato dos apartamentos serem de propriedade e administrados por pessoas diferentes, as pessoas da Portaria que não se dizem comprometidos com o hotel!!! Nos 6 dias que lá passei, presenciei diversos tipos de problemas e reclamação. Começando pelo meu grupo que ao chegar não tinha os quartos reservados, após 2 horas outros foram providenciados, e no dia seguinte tivemos que deixar nossas malas a serem trocadas por eles mesmos uma vez que não sabiam nos informar a hora correta da troca de apartamentos, e a tal troca era obrigatória. Vimos ocorrer problemas dos mais diversos com outras pessoas e o posicionamento das pessoas da Recepção era o mesmo, grosseiros e alheios aos acontecimentos e sem a menor vontade de ajudar o hóspede. Uma pena, pois o condomínio é bem localizado e os apart são de bom tamanho.

8/10 Good

malu, sao paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San cristoban
Bom espaço, bem ventilado e ensolarado. Só tivemos problema que o fogão e forno não funcionou mas tinha o microondas.

4/10 Poor

Rubens Caetano Vieira, Uberlândia - MG

Disliked: Cleanliness, staff & service, room comfort
regular
No início fomos bem atendidos, porém tivemos que suportar a falta de energia no flete, pois o encarregado ou seu preposto não pagou a conta de energia, resultando no corte da eletricidade, somente restabelecida no dia seguinte. A limpeza não foi realizada em pelo menos quatro (4) dias, eis que era uma zeladora para cuidar de 22 fletes.

8/10 Good

Sini

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Christer, Båstad Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En pärla mitt i stan för självständiga resenärer
Mycket bra lokalisation. Rätt inne på gågatans slut = nära till ALLT. Två kvarter upp bakom Lucia Hill ligger en gågata med MASSOR av fina små restauranger med FANTASTISK MAT O MILJÖ. Ricardo äger ca 10 läg i huset på 1200 lägenhet ( 4 torn som är sammanlänkade ) och hyr sedan ut dessa under namnet Cristobal. Det finns säker många andra som gör samma sak. Mittemot ligger en Travelling company som erbjöd en FANTASTISK resa till Valparadiso för 400 kr/p Vårt lägenhetshotell var PERFEKT både för turister med shortstay o inhemska med longstay

8/10 Good

Fernando, Belo Horizonte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Passeando por Santiafo
A hospedagem foi ótima. Contamos com o apoio dos proprietários que foram atenciosos e cuidadosos. O quarto possui serviços de limpeza diários. Está bem organizado, limpo, possui estrutura adequada e conservada. Sua localização centralizada permite ótimos passeios pelo centro de Santiago. Ao lado do apart há supermercado, tem metrô e fica a um quarteirão do Cerro Santa Lúcia.

10/10 Excellent

Elza, Brasil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos sentimos em casa!!
Não sabia como era se hospedar em uma apart, mas escolhi porque o preço era muito melhor que dos hotéis. A diferença básica é não ter o café da manhã. E só! Houve limpeza do quarto todos os dias (só não no domingo) e troca das toalhas e roupas de cama (a cada 3 dias). Nos arredores do hotel tem cafés, restaurantes, "lan house" (onde fazíamos ligações para o Brasil), além de estar perto do centro histórico. Me senti muito mais à vontade no apart do que num hotel. Ter uma cozinha equipada à nossa disposição me deu uma sensação maior de liberdade, pois teve mais de um dia que andamos muito, e eu não queria sair à noite pra comer. Tem um mercado ao lado do hotel, com tudo que a gente precisa para preparar lanches rápidos ou refeições, em casa! Foi assim que me senti: em casa!!! O dono do apart foi sempre muito atencioso e prestativo, desde a chegada até a despedida! Voltarei com certeza!!!

10/10 Excellent

Daniele, Brasil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima localização e serviço
Serviço ótimo! Não é hotel, é apart. Fomos sabendo disso. Há limpeza do quarto todos os dias (exceto domingo). Troca das roupas de cama e toalhas a cada 3 dias. Não tem café da manhã, mas há uma cozinha totalmente equipada e um mercado ao lado do hotel! Sem problemas! Internet wi-fi ótima. O dono, extremamente atencioso, nos recebeu muito bem! Explicou tudo com muita paciência, nos adicionou no whatsapp para comunicação mais rápida e fácil, e quando precisamos dele nos atendeu prontamente (o aquecedor estava com defeito e ele não sabia. Trocou de imediato.). O único "problema" foi na chegada ao hotel. Ele esperava que chegássemos no voo da noite. Quando chegamos, a chave não estava na recepção. Mas nos informaram o telefone dele, ligamos, e rapidamente ele chegou com as chaves. Muito atencioso mesmo! Recomendo!

10/10 Excellent

EDUARDO, PIRACICABA-SP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SEU APTO EM SANTIAGO
SEMPRE VIAJO E SEMPRE FICO EM HOTÉIS NESSA FAIXA DE PREÇO (TRÊS ESTRELAS)PELO VALOR FOI O MELHOR QUE JÁ FIQUEI ATÉ AGORA. RELEMBRANDO QUE ESTE NÃO É HOTEL ENTÃO VOCÊ JÁ CHEGA NO APTO COM PLANEJAMENTO DIFERENTE. APESAR DE NÃO SER HOTEL HÁ FAXINEIRAS QUE LIMPAM OS APTOS DO SAN CRISTÓBAL. O PROPRIETÁRIO É MUITO ATENCIOSO. OS APTOS SÃO BEM EQUIPADOS, POSSUEM AQUECEDOR, SECADOR DE CABELO..., TUDO QUE SE PRECISA EM UMA VIAGEM DE FÉRIAS.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flat
Flat, muito bom, muito bem localizado. So faltou um pouco de atencao quanto a limpeza, no 1o dia ficamos sem toalhas e tivemos que pegar emprestadas. Mas no geral é otimo. Supermercado bom ao lado do hotel.

8/10 Good

Denys, Osasco

Liked: Property conditions & facilities
Bem localizado
Ótima localização, apart boa de espaço.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Péssimo serviço
Só gostei da localização do hotel, faltou água quente dois dias a noite! Não tem sabonete, me deixaram sem papel higiênico na ultima noite! Limpeza péssima sem contar que domingo e feriado não há! Não recomendo

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limpeza péssima e péssimo atendimento
Tirando a localização não recomendo o hotel que na verdade não é hotel! Chegamos sem internet, duas noites sem água quente, dois dias sem arrumar o quarto, sem sabonete no quarto, último dia arrumaram e não repuseram o papel higiênico!

10/10 Excellent

Annette Mohr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort