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Reviews of Studio Icon

3.5 out of 5
Studio Icon
ALONSO DE CORDOVA 6050, Las condes, Santiago

Reviews

8.6

Excellent

Rating 10 - Excellent. 22 out of 42 reviews" "
Rating 8 - Good. 14 out of 42 reviews" "
Rating 6 - Okay. 3 out of 42 reviews" "
Rating 4 - Poor. 1 out of 42 reviews" "
Rating 2 - Terrible. 2 out of 42 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Claudia, Spring

Stayed 3 nights in Dec 2021

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Great location but service is slow
Relatively new hotel, but the check-in process was slow and confusing. Staff not well trained. The hotel located in a nice area, and Metro is only a few mins away.

10/10 Excellent

Paula D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very Beautful Hotel
Stayed 10 nights in Jan 2018

2/10 Terrible

Natasha, Lima, Peru

Disliked: Cleanliness, staff & service, property conditions & facilities
High tech - low usability, bad service
The hotel is quite swanky and rooms are comfortable. There were so many gadgets and technology in the room, however, that sometimes it was hard to figure out how to turn the light on or off. User manual would have been helpful. With all this sometimes unnecessary technology, our room was missing toilet paper at check-in (!), hair dryer was too far from the mirror so as to make it impossible to dry hair and see yourself in the mirror at the same time, and the closet was seemingly designed for hanging men's shirts only since it was very short. Too bad if you need to hang a dress. Finally, it turned out that our fare did not include cleaning service (!), which was never communicated to us at check in. While it was indeed part of the reservation disclosure as we later found out, it frankly never occurred to us to even check for it since we have never ever head of such a concept. This is simply absurd. In summary, less technology and better service would have been nice.
Stayed 3 nights in Jan 2018

8/10 Good

jmj, miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel in santiago
Conveniently located in the heart of Santiago, restaurants, shopping
Stayed 1 night in Nov 2017

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern Hotel on the Way up!
The hotel is very new and still needs time to develop its service offerings. The rooms are modern, clean, and comfortable - so modern that a user manual is needed. USB Ports are available on the wall for charging phones, etc. However, if the hotel wishes to attract North American travellers, they should install some North American electrical sockets. The room is so modern that it took me some exploring to see how to work the lights and even the mirror in the bathroom! Internet quality was excellent throuout the hotel. I was surprised by their a la carte service offering: at check-in, I was informed that daily room cleaning would be an extra $10 per night, which surprised me. Room service was not offered, even though they had a nice restaurant in the hotel. The Rooftop Terrace Pool and Bar is a nice touch!
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and convenient Hotel
I found a good deal at this hotel through expedia and stayed for 5 days with my son. I definitely made the right choice by coming to this hotel during my first trip to Santiago. I will come back! :-)
Stayed 5 nights in Oct 2017

8/10 Good

od, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Brand new hotel, still construction going on
Excellent service, great restaurant but there are some areas under construction, pool bar isn't open yet. To be a brand new hotel, bed is squeaking, probably low quality bedding.
Stayed 3 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, very clean. Great location
Very good location, nice clean hotel. Has a shopping center close by. Front desk very nice
Stayed 1 night in Sep 2017

10/10 Excellent

carlos, santiago, chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!!
Pleasent stayed, i would recomended for sure!! Great place to be!
Stayed 1 night in Sep 2017

6/10 Okay

Luis

Business traveller
Disliked: Cleanliness
Stayed 3 nights in Jan 2020
Response from Gladys on 21 Jan,2020
thank you for have chosen us!

8/10 Good

Segio

Liked: Cleanliness, staff & service, amenities
Disponibilidad a solucionar los problemas en el momento de detectar problemas en la habitación.
Stayed 1 night in Apr 2019
Response from Gladys on 20 May,2019
Agradecemos el tiempo que tomo en dejarnos sus comentarios, sera derivado a nuestro departamento correspondiente.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Para volver
Hermoso hotel buen desayuno y excelente la atencion de los empleados del front desk.
Stayed 4 nights in Apr 2019
Response from Gladys on 17 May,2019
Muchas gracias! Nos alegra su comentario!

6/10 Okay

CARLOS

Liked: Cleanliness, property conditions & facilities
Habitación con mucho ruido de ventanales . aparentemente los cambios de temperatura los hace producir mucho ruido en la noche y es molesto ya que no permite dormir.
Stayed 1 night in Dec 2018
Response from Gerente de Recepción on 26 Dec,2018
Estimado huésped, Muchas gracias por tomarse el tiempo de enviar su reseña, el feedback de nuestros huéspedes es esencial en nuestro esfuerzo por garantizar la excelencia en el servicio. Lamentamos que se produjera la molestia que menciona y le pedimos disculpas. Tomamos nota de sus comentarios para tomar medidas al respecto. Esperamos tener el gusto de recibirlo nuevamente. Saludos cordiales,

10/10 Excellent

Matias Federico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LAS CONDES DE 10
MUY LINDO LUGAR
Stayed 5 nights in Dec 2018
Response from Gerente de Recepción on 26 Dec,2018
Estimado huésped, Muchas gracias por su reseña. Nos alegra mucho saber que disfrutó su estadía y esperamos tener el gusto de servirlo nuevamente en su próxima visita en Buenos Aires. Saludos cordiales,

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Gabriel

Liked: Staff & service, property conditions & facilities, room comfort
Excelente hotel em ótima localização
Excelente hotel. Ótima localização, moderno e muito bonito. Serviços de café da manhã e almoço com preços altíssimos. O Hotel peca no serviço de limpeza, esqueceram minha porta aberta duas vezes, esqueceram de repor toalhas e itens de higiene. A staff também é ótima. Recomendo.
Stayed 9 nights in Jul 2018
Response from Reservas Icon Hotel Santiago on 2 Aug,2018
Muchas Gracias por sus comentarios

8/10 Good

Elis, Sao Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel agradável e bem localizado
Ocorreu um erro na reserva, tentamos resolver antes da nossa chegada, porém quando chegamos o quarto ainda estava errado, mas conseguiram nos alocar para o quarto correto.
Stayed 5 nights in Jun 2018
Response from Reservas Icon Hotel Santiago on 5 Jul,2018
Boa Tarde Elis Agradecemos a sua avaliação, vamos rever os dados da sua reserva e vamos reformar os procedimentos para que isso não aconteça novamente Tenha um ótimo dia

8/10 Good

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yo di estuve bien de acuerdo a lo esperado....
Stayed 1 night in Jun 2018
Response from Reservas Icon Hotel Santiago on 29 Jun,2018
Buenos días Marjorie Muchas Gracias por su evaluación que tengas un buen día

8/10 Good

Vic, Buenos Aires

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien puesto y elementos de calidad.
Dos días de reuniones para volver a un hotel bien ubicado y muy confortable. Con todos los servicios necesarios y excelentes opciones para comer en la zona.
Stayed 2 nights in Apr 2018
Response from Reservas Studio Icon on 12 May,2018
Muchas gracias Vic Agradecemos sus comentarios nos ayudaran para mejorar saludos

8/10 Good

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ojo
Excelente hotel... salvo q creíamos q incluia el desayuno...
Stayed 1 night in Feb 2018

10/10 Excellent

Karol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención
Stayed 1 night in Feb 2018

10/10 Excellent

Leonardo

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2018

10/10 Excellent

Alessandra, Brasília, Brasil.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel agradável
Eu e meu marido adoramos hospedar no Hotel Icon! Ambiente ótimo e agradável, funcionários muito bem preparados e limpeza impecável! Super recomendamos!
Stayed 5 nights in Jan 2018

8/10 Good

Alberto, Miami

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Excelente infraestructura.Problemas conla limpieza
Excelente hotel. Lastima que con el tema de la limpieza, no están en la categoría que representan. Pelos en las habitaciones. Residuos en los centro pisos de las duchas, el bano turco y de vapor. El personal de limpieza "repaza" mas no limpia las habitaciones. Es una lastima. Lindas instalaciones y excelente ubicación. A la gerencia, pongan énfasis en la limpieza!
Stayed 6 nights in Jan 2018

10/10 Excellent

Suelene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL FABULOSO. RECOMENDO.
Hotel localizado no bairro de Las Condes. Frente a frente ao hotel fica localizado um Supermercado Lider (Wallmart no Brasil), onde é possível realizada compra de itens para abastecer o frigobar (para aqueles que não desejem fazer uso do excelente bar do hotel). Após o supermercado há uma galeria (quase um shopping), onde há lojas de todos os seguimentos (vestuário, serviços, cosméticos. livrarias). A galeria conta com três casas de câmbio, o que facilita muito a troca de moeda conforme a necessidade. A estação do metrô (Manquehue) fica a 200 metros do hotel, tornando o acesso ao Centro de Santiago e outro pontos turísticos (Palácio de La Moneda, Plaza das Armas, Cerro San Cristoban, etc) muito fácil e rápido (20 minutos, aproximadamente). O acesso ao Parque Arauco e Parque Araucano pode ser realizado a pé (15 e 05 minutos de caminhada, respectivamente). Para aqueles que não desejarem pegar táxi, o Uber é uma boa opção.Apesar de não está regulamentado no Chile, é possível utilizar o serviço. Ao reservar o hotel é necessário ficar atendo a quais serviços estão ou não inclusos nas diárias contratadas. O hotel cobra 12 dólares (por diária) de taxa de limpeza dos quartos. Além de 07 dólares (por diária) para troca de toalhas. O café da manhã tem o custo de 15 dólares por diária. ótima cama, ar condicionado, banheiro e wi-fi. O hotel é novo, organizado, silencioso, com ótima vista para cordilheira, extremamente confortável e moderno. Nada a reclamar. Recomendo.
Stayed 8 nights in Dec 2017

10/10 Excellent

Bruna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Adorei o lugar! Moderno, limpo e aconchegante.
Stayed 3 nights in Dec 2017

10/10 Excellent

Tibério

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Novo, moderno e muito confortável
Hotel novo e muito moderno, cama muito confortável e a vista do quarto da para a cidade toda.Café da manhã é simples, mas gostoso. O único ponto de melhoria é que o WIfi funcionou somente nas áreas externas do quarto.
Stayed 2 nights in Nov 2017

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017

8/10 Good

Omar Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno pero!!!
Hotel nuevo, impecable, muy buena ubicación, excelente mobiliario, lo único criticable el Wi Fi fuera de la habitación funcionaba bien, pero dentro extremadamente intermitente, llamé a la Recepción , eran las 11 de la noche, si bien vino una persona a verme, corroboró lo que le decía, dijo que iba a darle más potencia al equipo pero la verdad siguió igual y a la mañana siguiente yo salía!! Otra cosa a mejorar es la grilla de los canales de TV
Stayed 1 night in Nov 2017

10/10 Excellent

Maria Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recomendable a ojos cerrados
excelente hotel, nuevo, bien ubicado, comodo, muy moderno, solo buenos comentarios, excelente relacion precio calidad, sin duda vuelvo
Stayed 1 night in Nov 2017

4/10 Poor

Raul , Uruguay

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Desepcionante
El hotel ( instalaciones ) muy bueno . La primera mañana irrumpieron a limpiar 3 ( tres ) veces a la habitacion . Sin tocar el timbre con el que contaba la habitación . Al día siguiente pedimos que no limpiaran la habitación hasta que nos retiraros de la misma ( no contábamos con los clásicos carteles para colocar en la puerta) . Al día siguiente irrumpieron nuevamente , no solo golpeando , sino entrando a la misma y nosotros durmiendo dentro . La primera noche no funcionaba el climatizador de la habitación , nos dijeron que cuando salíamos avisáramos y mandaban personal de mantenimiento para resolver el inconveniente. Retornos a la 1 am consultamos si habían resuelto el inconveniente nos dijeron que no sabían que avisáramos si estaba resuelto el tema. No estaba resuelto , llamamos y a esa hora enviaron una persona . Solicitamos un agua a la habitación , después de 50 minutos de espera la reclamamos y la enviaron ( aclarándonos que tenía cargo ). El frígobar no enfriaba y no contaba con ninguna regulación de temperatura , además de estar vacío . En recepción no contaban con conocimientos básicos de información al turista . La verdad que muy flojo todo el servicio , y si tomamos en cuenta precio = servicio lejos muy lejos de estar en buen nivel
Stayed 3 nights in Oct 2017

8/10 Good

José

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
O Hotel deu seria demonstração de desonestidade: Esqueci o carregador do celular conectado na tomada ,e minha esposa um Kindle sob o travesseiro; duas horas depois lembre-me, pedi na portaria os pertences e informaram que apesar de não ter entrado hospedes, nada encontraram, mesmo com a arrumação do quarto ja ter sido feita. Isso é completa,e totalmente inaceitável ! Sem hospede ? Arrumação feita ? duas horas apos a saída e não "viram" uma carregador do IPhone e um Kindle sob o travesseiro ? Desonestidade !!
Stayed 2 nights in Sep 2017

10/10 Excellent

Braulio

Liked: Cleanliness, staff & service, property conditions & facilities
Recien abierto
Buena experiencia. Hotel nuevo recién abierto aun le faltaban algunas cosas. No tiene mesa en el cuarto como para trabajar con una computadora personal. Los canales de TV son limitados también. Por lo demás bien. La ubicación esta muy bien, precio también.
Stayed 1 night in Sep 2017

10/10 Excellent

Otto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel por el precio.
Stayed 3 nights in Sep 2017

10/10 Excellent

Claudio, GBA, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Deluxe con excelente diseño y ubicación
Estuvimos cinco días, y la pasamos bárbaro !!!. Nos gustó el diseño, la decoración, la ubicación, el precio, el desayuno, y los servicios. El hotel es nuevo, y hay que aprovecharlo !!!
Stayed 5 nights in Sep 2017

10/10 Excellent

LEANDRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sensacional
Hotel novo e em área nobre de Santiago. Perto de metrô. Estrutura de primeiro mundo. Piscina aquecida com saunas, restaurante top. Super recomendo.
Stayed 4 nights in Sep 2017

10/10 Excellent

maria jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moderno limpio y bien ubicado
Muy limpio, su ubicación muy buena, y los servicios del hotel buenos. Lo unico es que no tenia el desayuno incluido, por lo menos la habitación que yo había tomado, me parece bueno que todas las habitaciones tengan incluido el desayuno
Stayed 1 night in Sep 2017