expedia

Photo gallery

Featured image
Indoor pool
Indoor pool
View from Room
Egyptian cotton sheets, premium bedding, minibar, in-room safe

Guest reviews

4.6/5 Wonderful
266 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Pet Friendly
Air conditioning
Spa
Restaurant

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationCostanera Center13 min walk
Popular LocationGran Torre Santiago15 min walk
Popular LocationSculpture Park3 min drive
AirportSantiago (SCL-Arturo Merino Benitez)33 min drive

Choose dates to view prices

  • Room, 1 King Bed, Non Smoking, City View

    Room amenities

    • 40 sq m
    • City view
    • Sleeps 3
    More detailsRoom, 1 King Bed, Non Smoking, City View
  • Executive Suite, 1 Bedroom, Non Smoking, City View

    Room amenities

    • 60 sq m
    • City view
    • Sleeps 3
    More detailsExecutive Suite, 1 Bedroom, Non Smoking, City View
  • Club Room, 1 King Bed, Non Smoking, City View

    Room amenities

    • 40 sq m
    • City view
    • Sleeps 3
    More detailsClub Room, 1 King Bed, Non Smoking, City View
  • Junior Suite, 1 Bedroom, Non Smoking, City View

    Room amenities

    • 50 sq m
    • City view
    • Sleeps 3
    More detailsJunior Suite, 1 Bedroom, Non Smoking, City View
  • Club Room, 2 Queen Beds, City View

    Room amenities

    • 40 sq m
    • City view
    • Sleeps 3
    More detailsClub Room, 2 Queen Beds, City View
  • Junior Suite, 1 Bedroom, Non Smoking, City View

    Room amenities

    • 50 sq m
    • City view
    • Sleeps 3
    More detailsJunior Suite, 1 Bedroom, Non Smoking, City View
  • Room, 2 Queen Beds, City View

    Room amenities

    • 40 sq m
    • City view
    • Sleeps 3
    More detailsRoom, 2 Queen Beds, City View
  • Presidential Suite, 1 King Bed, City View (Club Lounge Access)

    Room amenities

    • 180 sq m
    • City view
    • Sleeps 3
    More detailsPresidential Suite, 1 King Bed, City View (Club Lounge Access)

About this area

Santiago

Located in Santiago, The Ritz-Carlton, Santiago is in the city centre and near a metro station. KidZania Santiago and Chilean National Zoo are local attractions and those in the mood for shopping can visit Costanera Center and Municipal Market of Providencia. Looking to enjoy an event or a game while in town? See what's happening at Movistar Arena or National Stadium. Spend some time exploring the area's activities, including golfing. Our guests appreciate the hotel's location for the nightlife.

Visit our Santiago travel guide
Map
Popular Location

What's nearby

  • Costanera Center - 13 min walk
  • Gran Torre Santiago - 15 min walk
  • Sculpture Park - 3 min drive
  • KidZania Santiago - 4 min drive
  • Parque Arauco Mall - 4 min drive

Getting around

  • El Golf Station - 1 min walk
  • Santiago Central Station - 10 min drive
  • Santiago (SCL-Arturo Merino Benitez) - 33 min drive

About this property

The Ritz-Carlton, Santiago

5-star luxury hotel near Costanera Center
A full-service spa, a restaurant and an indoor pool are available at this smoke-free hotel. Additionally, a health club, a bar/lounge and a coffee shop/café are on-site. All 205 soundproofed rooms feature free wired Internet and iPod docks. Guests can enjoy jetted bathtubs, and other standard amenities include 24-hour room service, wireless Internet access (surcharge) and plasma TVs.
The Ritz-Carlton, Santiago offers 205 forms of air-conditioned accommodation with iPod docking stations and MP3 docking stations. Beds feature Egyptian cotton sheets and premium bedding. 32-inch Plasma televisions come with cable channels and pay-per-view films. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower with a jetted bath, bathrobes, slippers and designer toiletries.

This Santiago hotel provides complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include minibars and a safe. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Awards and affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual and transgender (LGBTQIA) guests.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of Commitment to Clean (Marriott)
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (CLP 17 per day), Free wired Internet
  • Available in some public areas: WiFi (CLP 19 per night)

Parking and public transport

  • Self parking: CLP 16 per day
  • Valet parking (surcharge)
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • Dry-cleaning service
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Italian
  • Portuguese
  • Spanish

Business services

  • Business centre
  • Meeting rooms
  • Conference centre

Outdoors

  • Terrace

Spa

  • Aromatherapy
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massage - hot stone
  • Massage/treatment rooms
  • Reflexology
  • Hot tub

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices in meeting rooms
  • In-room accessibility
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Linens
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathroom (partially open)
  • Designer toiletries
  • Hairdryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Towels

Entertainment

  • 32-inch plasma TV
  • TV channels
  • iPod dock
  • MP3 dock
  • Films for purchase

Food and drink

  • Minibar

More

  • Desk
  • Electrical adapters/chargers
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in between 3 PM and midnight
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to get details

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CLP 125 per pet, per stay

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) may be charged at check-out to citizens of Chile regardless of the length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos (CLP)) and present a valid passport along with the migration card that they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for in-room wireless Internet: CLP 17 per day (rates may vary)
  • Fee for wireless Internet in public areas: CLP 19 per night (rates may vary)
  • Airport shuttle fee: CLP 77 per vehicle (one-way)
  • Self-parking fee: CLP 16 per day
  • Pet fee: CLP 125 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests
Contactless check-in and contactless check-out are available
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service
Each guestroom is kept vacant for a minimum of 48 hours between bookings
The property affirms that it follows sanitisation practices of Commitment to Clean (Marriott) guidelines
The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Can I cancel my reservation for free at The Ritz-Carlton, Santiago and receive a full refund?
Yes, The Ritz-Carlton, Santiago offers free cancellation on select room rates, because flexibility matters! Please refer to The Ritz-Carlton, Santiago cancellation policy on our site for more details about any exclusions or requirements.
Does this hotel have a pool?
Yes, this property has an indoor pool.
Is this hotel pet-friendly?
Yes, pets are allowed at this property. There's a fee of CLP 125 per pet, per stay.
How much is parking at this hotel?
Self-parking is available for CLP 16 per day. Valet parking is available for CLP 16.00.
What time is check-in at this property?
Check-in is from 3 PM to midnight. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at this hotel?
Checkout is at noon. Late checkout is available for a fee (amount may vary).
Does this hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of CLP 77 per vehicle, one-way, applies.
Where is The Ritz-Carlton, Santiago located?
Located in the heart of Santiago, this luxury hotel is within a 15-minute walk of Peru Plaza and Costanera Center. Clinica Santa Maria is 2.5 mi (4 km) away. El Golf Station is only a 2-minute walk and Alcantara Station is 7 minutes.

Guest reviews

Overall score and ratings for The Ritz-Carlton, Santiago

4.6
Wonderful
5 - Excellent
196
4 - Good
49
3 - Okay
14
2 - Mediocre
5
1 - Poor
2
4.7
Cleanliness
4.6
Service and Staff
4.7
Amenities
4.6
Property condition

4/5 Good

  • Liked: Cleanliness, amenities, property conditions & facilities

Location was good. Hotel was clean, rooms were spacious, and breakfast was very good. Unfortunately, it felt like the staff was not particularly informed as to transportation options to the airport, directions, etc.

Stayed 1 night in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location for exploring the city. Very friendly helpful staff especially Marco in the club lounge.

Stayed 2 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay

Great service from Francisca at the Club Lounge, wonderful amenities. Perfect location with many restaurants and stores nearby.

Stayed 4 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Feb 2020