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Seasonal outdoor pool
Seasonal outdoor pool
Premium bedding, minibar, in-room safe, laptop workspace
Premium bedding, minibar, in-room safe, laptop workspace

Guest reviews

4.9 out of 5 Exceptional
21 reviews
Guests rated this property 4.9/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Restaurant
Gym

Cleaning and safety practices

Cleaned with disinfectant
24-hour vacancy between guest room stays
Hand sanitiser provided

Map

Explore the area

Popular LocationCostanera Center7 min walk
Popular LocationGran Torre Santiago10 min walk
Popular LocationSculpture Park17 min walk
AirportSantiago (SCL-Arturo Merino Benitez)30 min drive

Choose dates to view prices

  • Standard King Room

    5/5 guest room rating

    Room amenities

    • 24 sq m
    • Sleeps 2
    More detailsStandard King Room
  • Standard Twin Room

    5/5 guest room rating

    Room amenities

    • 24 sq m
    • Sleeps 2
    More detailsStandard Twin Room
  • Junior Suite King Room

    Room amenities

    • 35 sq m
    • Sleeps 4
    More detailsJunior Suite King Room
  • Junior Suite Handicap

    Room amenities

    • 35 sq m
    • Sleeps 4
    More detailsJunior Suite Handicap

About this area

Santiago

Located in Santiago, Ugo Hotel is connected to a shopping centre. Plaza de Armas and Santiago Town Square are notable landmarks, and the area's natural beauty can be seen at Plaza de la Constitucion and San Cristobal Hill. Looking to enjoy an event or a match? See what's going on at National Stadium or Estadio Monumental David Arellano.

Visit our Santiago travel guide
Map
Popular Location

What's nearby

  • Costanera Center - 7 min walk
  • Gran Torre Santiago - 10 min walk
  • Sculpture Park - 17 min walk
  • Clinica Santa Maria - 11 min drive
  • San Cristobal Hill - 36 min drive

Getting around

  • Tobalaba Station - 8 min walk
  • Santiago Central Station - 9 min drive
  • Santiago (SCL-Arturo Merino Benitez) - 30 min drive

Restaurants

  • Where to eat
  • Bar-Emporio – Pool-view restaurant with a bar. Serves breakfast, lunch and dinner daily, happy hour available.

About this property

Ugo Hotel

Hotel connected to a shopping centre in Santiago with free parking
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Additionally, a coffee shop/café, a snack bar/deli and a conference centre are on-site. All 196 soundproofed rooms feature free WiFi and minibars. For entertainment, flat-screen TVs come with cable channels, and guests can also appreciate comforts such as premium bedding and pillow menus.
Ugo Hotel offers 196 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. A pillow menu is available. 49-inch Flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

This Santiago hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness centre.

Guests aged under 16 years old are not allowed in the swimming pool or fitness facility.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Limited parking spaces
  • Parking height restrictions apply
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: CLP 10 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • Coffee/tea in a common area

Things to do

  • Children's pool
  • Fitness centre
  • Seasonal outdoor pool

Family friendly

  • Children's pool
  • Dry-cleaning service
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • 4 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible (may have limitations)

More

  • Communal living room
  • Smoke-free property
  • TV in reception

Room amenities

Bedroom

  • Air conditioning
  • Heating
  • Hypo-allergenic bedding
  • Linens
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 49-inch flat-screen TV
  • TV channels

Food and drink

  • Minibar

More

  • Free local calls
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in between 1:00 PM and midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) may be charged at check-out to citizens of Chile regardless of the length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos (CLP)) and present a valid passport along with the migration card that they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CLP 10 per person (approximately)
  • Airport shuttle fee: CLP 40 per vehicle (one-way)
  • Airport shuttle fee per child: CLP 40 (one-way), (up to 18 years old)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
Guests must contact this property in advance to reserve rollaway/extra beds, sofa beds and on-site parking
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property
Personal protective equipment, including masks, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser
Contactless check-out is available
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service
Each guestroom is kept vacant for a minimum of 72 hours between bookings

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The seasonal pool will be open from October to March
Pool access available from 10:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 16 years old are not allowed in the swimming pool or fitness facility

Frequently asked questions

Can I cancel my reservation for free at Ugo Hotel and receive a full refund?
Yes, Ugo Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Ugo Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has a seasonal outdoor pool and a children's pool. Pool access is from 10:00 AM to 8:00 PM.
Is this hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Ugo Hotel?
Self-parking is free at this property.
What time is check-in at Ugo Hotel?
Check-in is from 1:00 PM to midnight. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.
What time is check-out at Ugo Hotel?
Checkout is at noon. Late checkout is available for a fee (amount may vary, subject to availability).
Does this hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of CLP 40 per vehicle, one-way, applies.
Where is Ugo Hotel located?
Situated in the business district, this hotel is 0.4 mi (0.6 km) from Costanera Center and 2.9 mi (4.7 km) from San Cristobal Hill. Plaza de Armas and Santiago Town Square are also within 6 mi (10 km). Tobalaba Station is 8 minutes by foot and Los Leones Station is 10 minutes.

Guest reviews

Overall score and ratings for Ugo Hotel

4.9
Exceptional
21 reviews
5 - Excellent
18
4 - Good
3
3 - Okay
0
2 - Mediocre
0
1 - Poor
0
4.9
Cleanliness
4.7
Service and Staff
4.7
Amenities
4.8
Property condition
4.0 out of 5 Good
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location, near to Costanera Center, and Tobalaba metro station. Breakfast is very good, with different options. I miss a better soap, and some Kleenex in our room. Overall, a very nice hotel. I would definitely stay again in this property.

Stayed 3 nights in Mar 2020
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I recommend this hotel 100%, excellent services, nice people, great breakfast, amenities and amazing customer care.

Stayed 10 nights in Jan 2020
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Jan 2020
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, property conditions & facilities

La calidad humana de su personal, sus instalaciones, su desayuno y la higiene cien pintos

Stayed 8 nights in Dec 2019
5.0 out of 5 Excellent
    This traveller didn’t leave comments with their review
    Stayed 1 night in Dec 2019