Outdoor pool
Check availability

Reviews of Hilton Garden Inn Sanya

4 out of 5
Hilton Garden Inn Sanya
No.116, Huixin Road, Tianya District, Sanya, Hainan

Reviews

6.4
Rating 10 - Excellent. 0 out of 6 reviews" "
Rating 8 - Good. 3 out of 6 reviews" "
Rating 6 - Okay. 1 out of 6 reviews" "
Rating 4 - Poor. 2 out of 6 reviews" "
Rating 2 - Terrible. 0 out of 6 reviews" "

8.4/10

Cleanliness

6.0/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Not great
The hotel is new so it is clean and fresh. The location is not great for a holiday. It would be ok for business. Breakfast was ok. Service was terrible. Very few staff could speak English. People at reception were rude and unfriendly, a smile and some basic respect doesn’t cost anything. Also had a problem when checking in, as they were refusing to honour breakfast, even though it was clearly included in the reservation. The reception manager was aggressive and unhelpful, telling me It was my problem. The manager eventually gave in as the argument was too much effort. I wouldn’t stay here again.
Stayed 5 nights in Dec 2019

8/10 Good

man wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and acceptable
Comfortable and acceptable, nothing surprising me.
Stayed 4 nights in Oct 2019

8/10 Good

Poyen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
櫃檯人員服務態度沒有很友善，且離機場這麼近竟然沒有接駁服務。
Stayed 2 nights in Dec 2019

4/10 Poor

chi man

Travelled with family
Disliked: Staff & service, property conditions & facilities
住宿體驗
本人對HOTELS.COM 有2條疑問 : 1) 在2019年10月24日(12:07AM) 發出之確認電郵內有免費早餐提供, 但到酒店後, 酒店回覆早餐不包括在內. 2) 另在CHECK IN 時前台職員說沒有本人的訂房資料,本人給職員看電郵資料, 他都表示沒有任何確認,耍本人在當地自行聯絡 HOTELS.COM, 前台職員態度不好,及沒有即時為本人主動解決問題, 耍本人和他擾攘一番後最後才能確認資料紀錄.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
住宿舒適，房間也乾淨。性價比較高。謝謝
Stayed 1 night in Aug 2019