Praca Roquete Pinto No: 9, Alto De Pinheiros, São Paulo, SP
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The staff was excellent. My room was very comfortable. The gym was well stocked although it didn’t look like it got much use. Locationwise, it was close to some nice restaurants. The restaurant in the hotel was just OK for dinner. I would stay here again.
Amazing stay! Great customer service! Everything we needed they were able to serve us with a smile on their face and fast! Definitely recommend this stay for anyone staying in Sao Paulo!
Fafa
Stayed 3 nights in Mar 2024
Response from Victor Handa / Front Desk Chief on 21 Mar,2024
Hi Dear Fafa, how are you?Thank you very much for evaluate our services!We are happy and gratefull to receive your evaluation answered with positive notes, especially with the praise for our teams, cause we don't measure efforts to meet your expectations.We hope to welcome you on your next trip to São Paulo/Brazil!Always welcome!Best Regards,Victor HandaChefia de Recepção
Very good stay at this hotel with very friendly staff and a great, spacious room. The hotel was a good 2km away from the metro so the only transport is with Uber. The area is good but not as good as Jardins in terms of shops etc.
CONSTANTINOS
Stayed 2 nights in Jan 2024
Response from Victor Handa / Front Desk Chief on 29 Jan,2024
Hi Mr. Constantino, good morning!How are you?We would like to thank you for choosing George V Alto de Pinheiros for your accommodation and for sharing your experience.We are happy to discover that you had an incredible experience and that our teams contributed to this.We hope to welcome you again!Be always welcome!Best Regards,Victor HandaFront Desk Chief
This was an amazing hotel from checkin to checkout. The staff is friendly and willing to help in any way. The only complaint I have is, I suffered from food poisoning after drinking milk from their continental breakfast. My travel partner and I had all the same foods and drinks except the milk and they were fine.
Alana
Stayed 3 nights in Jan 2024
Response from Victor Handa / Front Desk Chief on 29 Jan,2024
Hello Alana, good morning!How are you?We would like to thank you for choosing George V Alto de Pinheiros for your accommodation and for sharing your experience.We are happy to discover that you had an incredible experience and that our teams contributed to this.Regarding breakfast, we are sorry about what happened. We have forwarded it to those responsible for the Pecorino restaurant to analyze what happened.We hope to welcome you again!Always welcome!Best Regards,Victor HandaFront Desk Chief
10/10 Excellent
Carlos Eduardo
Travelled with family, Travelled with partner
27 Dec,2023
Liked: Cleanliness, staff & service, amenities
Good place. Attractive cost efficient option.
Carlos Eduardo
Stayed 9 nights in Dec 2023
Response from Victor Handa / Front Desk Chief on 28 Dec,2023
Hi Mr. Carlos,First of all, thank you very much for evaluate our services and share your feedback!The opinion of our customers is the most important for us to walk towards excellence's services.We hope to receive you again on your next trip to São Paulo/Brazil!Always welcome!Best Regards,Victor Handa
This hotel is excellent. From the services to amenities, highly recommend it.
Rosana
Stayed 7 nights in Dec 2023
Response from Victor Handa / Front Desk Chief on 28 Dec,2023
Hi Ms. Rosana, how are you?Was a pleasure have you stayed with us!We are very happy and grateful to know that you enjoyed your stay, especially to know that our services contributed positively to this.We hope to receive you again on your next trip to São Paulo/Brazil!Always welcome!Best Regards,Victor Handa
Response from Victor Handa / Front Desk Chief on 5 Dec,2023
Hi Ms. Diane, how are you?We would like to thank you for choose us and share your hospitality experience. The opinion of our customers is the most important for us to walk towards excellence's services.We hope to receive you again!Always welcome!Best Regards,Victor HandaFront Desk Chief
Excellent hotel with lots of room for the family. Staff was extremely kind and helpful.
Marilyn
Stayed 2 nights in Nov 2023
Response from Victor Handa on 28 Nov,2023
Hi Ms. Marilyn, how are you?Was a pleasure have you stayed with us!Thank you for evaluate our services, we are very happy to know that you enjoy your stay and that our staff contributed to your opinion.We hope to see you soon!Always welcome!Best Regards,Victor HandaFront Desk Chief
10/10 Excellent
Olivier, Bethesda
29 Sept,2023
Olivier
Stayed 1 night in Sep 2023
Response from Victor Handa / Chefia de Recepção on 16 Nov,2023
Olá Sr. Olivier, como vai?Agradecemos pelo tempo dedicado em nos compartilhar sobre sua experiência!Seja sempre muito bem-vindo!Cordialmente,Victor HandaChefia de Recepção
The property is well located and convenient shopping and restaurant areas.
Cristina
Stayed 1 night in Aug 2023
10/10 Excellent
mark, boca raton
15 Jun,2023
mark
Stayed 3 nights in Jun 2023
Response from Victor Handa on 28 Jul,2023
Hi Mr. Mark, how are you? Thank you very much for choose us and share your hospitality experience! We hope to receive you again on your next trip to São Paulo/Brazil! Always welcome!Best Regards,Victor HandaFront Desk Chief
8/10 Good
Kenneth
15 Mar,2023
Kenneth
Stayed 2 nights in Mar 2023
Response from Victor Handa / Front Desk Chief on 6 Apr,2023
Hello Mr. Kenneth, how are you?Thanks for sharing with us your hospitality experience!We are gratefull to receive your feedback, it's the thermometer for evaluating our services and improving them more and more.Hope to welcome you again!Always welcome!Best Regards,Victor Handa
The staff was awesome! Held bags while I was walking around and waiting on my flight after check out. They knew english which helped immensely. Would stay there again without question.
Paul
Stayed 1 night in Feb 2023
Response from Victor Handa / Front Desk Chief on 6 Apr,2023
Hello Mr. Paul, how are you?Thank you for sharing with us about your hospitality experience!We are gratefull to discover that we have met your expectations and that our teams have contributed to this.Hope to welcome you again soon!Always welcome!Best Regards,Victor Handa
Response from Victor Handa / Chefia de Recepção on 16 Nov,2023
Olá Sr. Frederico, como vai?Em nome de toda equipe George V Alto de Pinheiros, nosso muito obrigado pelo tempo dedicado em compartilhar sobre sua experiência. Seja sempre bem-vindo!Cordialmente,Victor HandaChefia de Recepção
8/10 Good
Frank
7 Dec,2022
Frank
Stayed 2 nights in Nov 2022
Response from Victor Handa on 26 Dec,2022
Hi Dear Frank, how are you doing?Thank you very much for evaluate our services! We hope to receive ou again in your next travel to Brazil/São Paulo!Always welcome!Best Regards,Victor HandaChief Front Desk
2/10 Terrible
Jose
Business traveller
3 Dec,2022
Disliked: Staff & service
Terrible experience
The TVs never worked, not signal, I reported everyday and when I was back at night was not working. The air conditional usually stop working around 2 AM, it got very hot. The windows are not noise prove, you can hear the cars driving by.
Jose
Stayed 4 nights in Nov 2022
Response from Victor Handa on 26 Dec,2022
Hi Mr. Jose, how are you doing?Thank you very much for share your hospitality experience!At the same time, we regret that we did not meet 100% of your expectations.Regarding the television, the twice times that you notified our front desk that it was not working, we went to the apartment and checked that was working normally. As for air conditioning, the same. We believe that was some error in the way it was used.In a future stay, don't hesitate to contact us for any help, we will make every effort to serve you in the best possible way.We hope receive you again as a new opportunity to show you the best of our hospitality!Always welcome!Best Regards,Victor HandaChief Front Desk
Response from Victor Handa | Front Desk Chief on 27 Apr,2022
Olá Sr. Roberto, como vai?
Agradecemos por ter nos escolhido para sua estada em São Paulo e pelo tempo dedicado em nos compartilhar sobre sua experiência.
Permanecemos a sua disposição para futuras viagens e para o que for necessário.
Até breve!
Cordialmente,
Victor Handa
Chefe de Recepção
Response from Victor Handa | Front Desk Chief on 21 Mar,2022
Hi Adan, how are you?
First of all, thank you very much for evaluate our services!
We are very happy and grateful to receive your praise. Be sure that we share with all, motivating them even more with your words.
We hope to receive you soon!
You're always welcome!
Kind Regards,
Victor Handa
Front Desk Chief
Response from Victor Handa | Front Desk Chief on 21 Mar,2022
Hi Ms. Vanusa, how are you going?
Thank you very much for evaluate our services!
Comments like this motivate-us to provide excellent accommodations in all aspects.
We hope to receive you soon!
You're always welcome!
Kind Regards,
Victor Handa
Front Desk Chief
a bit dated but very comfy room , great location and superb staff . just pool massive disappointment- not maintained
Krzysztof
Stayed 2 nights in Feb 2022
Response from Victor Handa | Front Desk Chief on 16 Feb,2022
Dear Krzysztof,
First of all, thanks for choose us and rating us!
We are very grateful to know that you considered our hotel comfortable and that our teams contributed to this comfort. We don't learn to make our guests welcome.
Regarding the pool, sorry for your perception. It's important to you know that we have already met internally with the maintenance team, in order to intensify the pool maintenance schedule for that doesn't happens again.
Once again, thanks for your comments, they are all very important for our daily improvement.
We hope to see you soon!
Best Regards,
Victor Handa
Front Desk Chief
Response from Victor Handa | Front Desk Chief on 16 Feb,2022
Olá Llan, como vai?
Obrigado pelo tempo dedicado em nos compartilhar sobre a sua experiência em nosso hotel!
Ficamos muito contentes em alcançar nota máxima de satisfação, tenha certeza de que não encontramos esforços para isso.
Aguardamos sua próxima visita!
Cordialmente,
Victor Handa
Chefe de Recepção
Response from Victor Handa | Front Desk Chief on 3 Jan,2022
Olá Evan, como vai?
Obrigado por nos compartilhar a sua satisfação!
Receber uma avaliação positiva nos enche de alegria, pois nos engaja a continuar proporcionando o melhor a todos nossos hóspedes.
Esperamos recebê-lo mais vezes!
Seja sempre bem-vindo!
Cordialmente,
Victor Handa
Front Desk Chief
Everything was perfect, from the checking to check out. The laundry service, the room service, the help of the staff, the room was outstanding i recomend 100%
Jerome
Stayed 2 nights in Nov 2021
Response from Victor Handa | Front Desk Chief on 22 Nov,2021
Hello Jerome, how are you?
Woow! That's a espetacular evaluation!
Thank you very much for evaluate our services, we are very happy and gratefull to know that we meet your expectations.
Know that comments like yours engage us to provide the highest standards of quality!
Hope to receive you more often here!
Always welcome!
Best Regards,
Victor Handa
Front Desk Chief
Probably the nicest room I’ve ever been in. The staff is very helpfull and polite.
Robert
Stayed 2 nights in Nov 2021
Response from Victor Handa | Front Desk Chief on 22 Nov,2021
Hello Mr. Robert, how are you?
Thank you very much for evaluate our services!
We're grateful to know that the George V rooms are the most beautiful you've ever been in, and even happier to know that our staff contributed to a great experience.
Know that our comment motivate-us to provide the best for all our guests!
We hope to receive you again! Always welcome!
Best Regards,
Victor Handa
Front Desk Chief
Response from Victor Handa | Front Desk Chief on 7 Oct,2021
Olá Gerson, como vai?
Muito obrigado por nos compartilhar sobre sua experiência positiva no George V Alto de Pinheiros.
Estamos contentes e ansiosos para recebê-lo novamente!
Seja sempre bem-vindo!
Cordialmente,
Victor Handa
Front Desk Chief
Response from Victor Handa | Front Desk Chief on 7 Oct,2021
Hello Gerson,
Thank you very much for evaluate and share your hospitality experience.
All our team is very happy to know that you enjoy and love your stay. Every time that you return, we will make sure to make it a memorable experience.
We hope to see you in your next São Paulo trip!
Always Welcome!
Best Regards,
Victor Handa
Front Desk Chief
Great hotel with spacious rooms and amazing customer service. I have traveled extensively throughout Brazil and the hotel has one of the best hotel staffs. I highly recommend this hotel.
Verified traveller
Stayed 6 nights in Aug 2021
Response from Victor Handa | Front Desk Chief on 7 Oct,2021
Hello Dear Guest,
Thank you very much for comment and praise our services!
We are very grateful to know that you enjoy your stay and our customer service. We don't measure efforts to serve all the best for our guests.
Hope to see you in your next travel to São Paulo city!
Always welcome!
Best Regards,
Victor Handa
Front Desk Chief
Response from Victor Handa | Front Desk Chief on 7 Oct,2021
Olá Prezado Cliente,
Agradecemos pelo tempo dedicado em nos compartilhar sobre sua experiência no George V Alto de Pinheiros.
Todo nosso time está ficou muito contente com a avaliação nota máxima em excelência.
Esperamos revê-lo mais vezes!
Seja sempre bem-vindo!
Cordialmente,
Victor Handa
Front Desk Chief
Workers are very polite. Rooms super clean. Breakfast scheduled to be delivered at the room was on time and delicious. We’re going back for sure.
Verified traveller
Stayed 1 night in Jul 2021
Response from Eileen Walsh - Chefe de recepção on 19 Jul,2021
Dear guest,
Thanks for your comment about your recent stay a tour hotel. Your opinion is very valuable to us!
We hope to see you again in a near future.
Warm regard,
Team GVAP
Hotel was a little dated but staff were very nice and accommodating.
Air conditioning NOT working as under maintenance wasn’t great considering $150/night but the bed was comfortable and again, the staff very nice.
Dave
Stayed 2 nights in Apr 2021
Response from Eileen Walsh - Chefe de recepção on 23 Apr,2021
We appreciate that you took your time to tell us about your experience at our hotel. We are always open to suggestions and special requests from our guests, as much as possible we will happily answer all of them.
Warm regards
Very nice place. excellent location, very clean and good breakfast. We’ll repeat for sure.
PEDRO MANSO
Stayed 1 night in Dec 2020
Response from Eileen Walsh on 7 Dec,2020
Dear Sir Pedro,
Thanks for your comment about your recent stay with us. Your opinion is very valuable to us!
We hope to see you again in a near future.
The staff was amazing, kind, helpful and they did everything they possibly could to make my stay wonderful! It’s been a long time since I have experienced excellence in service from all staff members! Despite COVID-19, the hotel staff did everything including making reservations for me checking on transportation and even ordered my food several times from local places because I could not translate! The hotel is clean and quiet! I loved it! Highly recommended!
Jeremy
Stayed 2 nights in Aug 2020
Response from Eileen Walsh on 8 Sept,2020
Dear Sir. Jeremy,
Thanks for your comment about your recent stay a tour hotel. Your opinion is very valuable to us!
We hope to see you again in a near future.
Regards,
This hotel is 100% suite hotel with large and very well equipped and designed rooms. A really home away from home. The breakfast is excellent. There is also a very good executive lunch buffet for a ridiculous price. The only small negative thing is the poor quality of the room service food (which is difficult to understand according to the above).
Philippe
Stayed 3 nights in Feb 2020
Response from . on 11 Feb,2020
Dear Sir Philippe,
Thanks for your comment about your recent stay a tour hotel. Your opinion is very valuable to us!
We Will check what happened in the service and take the necessary steps
We hope to see you again in a near future.
Regards,
10/10 Excellent
Verified traveller
15 Dec,2019
Verified traveller
Stayed 3 nights in Dec 2019
Response from . on 11 Feb,2020
Muito obrigado pelo seu comentário sobre o nosso hotel. Sua opinião é muito valiosa para nós!
Atenciosamente,
Overall the hotel was very clean, housekeeping was average, the staff was courteous and a few spoke some English. The food and service in the restaurant were very good.
Verified traveller
Stayed 5 nights in Nov 2019
Response from Nilda Conceição - General Manager on 12 Nov,2019
Dear Sir/ Madam,
Thanks for your comments about your recent stay at our hotel. Your opinion is very valuable for us. We are grateful for your comments about our staff.
Our priority is to offer a memorable experience! We hope see you soon in our hotel.
Regards,
Response from Nilda Conceição - General Manager on 18 Oct,2019
Mrs JoAnn,
Thank you very much for your comment about your recent stay at our hotel. Your opinion is very valuable to us!
We look forward to welcoming you back for your next stay in the city.
Regards,
No ironing boards or iron in room. Room service food choices are forgettable. Hotel Management was accommodating in moving me to a quieter room, which was nice. Laundry service was delivered a day late (I had to call to check what happened to it). Check-in and check-out process was smooth. This is a mixed residence / hotel spot. Easy to get Uber from. Some great Spas in the area. But would not recommend for anyone wanting to match the experiences of more established chains. The room sizes were very nice! The shower very hot. But amenities and services was okay. Bell-men were fantastic, though.
Verified traveller
Stayed 3 nights in Aug 2019
Response from Nilda on 3 Sept,2019
Dear guest,
Thank you for bringing your feedback to us. We believe our guest's opinion is our most powerful tool in order to improve our service.
After reading your words I understand we did not achieve your expectations and for that I apologize. I understand the situations you have been through are not acceptable and I can assure you they are not up to our standards. Therefore I'll personally talk with our Management team to understand better what happened, correct our actions and make sure it will not happen again.
We would love to have another chance to host you in order to change your view about us. Please, whenever you decide to return to our city, stay with us. I can assure you'll have the truly George V Residence experience.
Regards,
Excellent service
Large room with large comfortable bed
Convenient small "kitchenette" for making tea/coffee
Car parking option very convenient
Well located - some lovely nearby restaurants
Verified traveller
Stayed 1 night in Jun 2019
10/10 Excellent
Verified traveller
13 Jun,2019
Verified traveller
Stayed 4 nights in Jun 2019
Response from Nathalia Talma - Chefe de Recepção on 18 Jun,2019
Querido hóspede, Muito obrigado por nos avaliar! Ficamos muito contentes em saber que gostou de nossas instalações e que nosso atendimento foi eficiente! Esperamos ter o prazer de recebê-lo novamente em breve! Atenciosamente, Nathalia Talma - Chefe de Recepção
Response from Nathalia Talma - Chefe de Recepção on 18 Jun,2019
Prezado hóspede, Muito obrigado por ter reservado um tempo para avaliar sua experiência conosco! Ficamos muito contentes em saber que nossas instalações tenham atendido às suas expectativas! Esperamos poder recebê-lo novamente em breve! Atenciosamente, Nathalia Talma - Chefe de Recepção
Friendly service, fabulous suite, fun neighborhood. Only issues were no ironing board in the room (may be common for non international chain hotels in Brazil) and a toilet seat that wouldn’t stay up.
jesse
Stayed 2 nights in May 2019
Response from Nathalia Talma - Chefe de Recpção on 23 May,2019
Hello, how are you? We are happy for the evaluation and comments, we will check the points informed to improve our service - Nathalia Talma Chefe de Recepção
Very good business hotel close to trendy Pinheiros
Philippe
Stayed 3 nights in Mar 2019
Response from Fernanda Luly - Front Desk Manager on 1 Apr,2019
Dear Mr. Philippe,
Thank you so much for saving a time of you day for reviewing us! We are very happy to know you had a good experience with us and we hope to have you back soon!
Best Regards
Fernanda Luly - Front Desk Manager
8/10 Good
Tony
16 Mar,2019
Liked: Cleanliness, staff & service
Nice quiet hotel
The front desk staff are very friendly and helpful.
The breakfast buffet was on the light side.
The fitness center, while small, accommodated 5 visitors while I was there. The fitness equipment appears to have been upgraded during the past six months.
Tony
Stayed 4 nights in Mar 2019
Response from Fernanda Luly - Front Desk Manager on 19 Mar,2019
Dear Mr. Tony,
Thank you so much for taking a time of your day to write a review of your say. We are very happy to know you had a good experience and that our staff provided you with good service!
We hope to have you back soon!
Best Regards,
Fernanda Luly - Front Desk Manager
Wonderful staff, spacious and luxurious rooms in a terrific and walkable neighborhood. This exceeded all expectations and I will return.
Verified traveller
Stayed 1 night in Feb 2019
Response from Fernanda Luly - Chefe de Recepção on 15 Feb,2019
Dear Sir,
Thank you veru much or your kind review! We are thrilled to know you had such a wonderful experience with us.
We hope to have you back soon!
Best Regards,
Fernanda Luly - Front Desk Manager
Excellent staff, service and location. Very clean, gret amenities
Mark
Stayed 3 nights in Jan 2019
Response from Fernanda Luly - Front Desk Manager on 13 Jan,2019
Dear Mr. Mark,
Thank you very much for your review! We are ver happy to know you had a great experience in our hotel!
We hope to have ou back soon!
Best Regards,