- Disliked: Cleanliness, amenities, property conditions & facilities
The Junior Suite has a size of 44 sqm and is equipped with twin bedding, a study desk, microwave, large fridge. The Junior Suite has an en-suite bathroom with shower, toilet and designer amenities. A perfect room for single travelers. This is what the hotel claims on their website and it is not a correct. Expedia has this hotel listed as a 4 star hotel. I was so disappointed with this hotel I checked out after 2 nights. Despite the fact that I confirmed twice with the hotel for an airport pickup (including on the day of travel) there was no one waiting to pick me up. I phoned and messaged the driver - no response. I had to rely on the kindness of another driver to assist me. After one hour an alternate driver turned up there was no apology. I asked to speak with the manager, however he never made contact with me. As an apology for making me wait an hour at the airport in extreme anxiety, I was offered one ticket to their New Years Eve dinner. When I walked into the reception there was no greeting both staff looked up from their phones and said, "Yes". The bathroom smelt like sewerage, the towels were worn and grey, there was a huge cockroach in the shower. The mattress was like sleeping on a plank of wood, there was no microwave, and no full sized fridge. The air conditioner was not adequate for the room size & didn't cool the room. The property and Expedia have a responsibility to accurately represent the rooms they sell & as such I request a refund.