My family booked six rooms total on five reservations. The hotel never responded to any of the three separate emails we sent in the weeks prior to arrival asking for our rooms to be close together, which resulted in us being on four different floors. Additionally, several of us had to switch rooms multiple times due to the conditions of the rooms (moldy and musty smells, uncomfortable mattresses, inability to control temperature with temperatures getting up to 82 degrees F due to the air conditioning being turned off every day from about 3am to 8am). While the staff were very nice, the cleaning crew definitely did not vacuum our rooms and they often forgot to replace our toilet paper and empty our trash can. On the plus side, the location can't be beat, with plenty of transportation, food, and shopping options.
