Sero Colorado Hotels from S$116

"Average, needs updating . "

"Always a beautiful stay. 1 happy island "

"The breakfast buffet was amazing and the room that overlooked the ocean was the perfect stay! "

"The room appeared nice clean.However it's completely showing its age. The refrigerator broke the first night. They fixed it the next morning in broke again. They unplugged it for the overnight when to replace it. The day before we left didn't have the parts to replace it. So the entire time we were there, we had no refrigerator to use. The hot tub with the unit was broke. Parts were ordered. So we had no use of the hot tub. When this stuff was taken to customer service, we were told it was an amenity and not a guarantee, and they would refund nothing or give no compensation.At all. We upgraded to the mega inclusive to be able to use the other restaurants and resorts. However, they were completely booked up with no openings, so $400 additional dollars we ate at one buffet and walked into one other restaurant. Housekeeping was good. She came in every day. The place was clean. The linens were replaced and the Golf shuttle. It's very convenient. I will say the restaurants. We're very good food was upscale and work the reservation. We also had outlets in both bathrooms that did not work for 2 out of the five days we were there. Also, there was no Wi-Fi, and when we called the desk to ask, they said it had been worked on. But that the workers went home for the day.It would not return till the next day to work on it again. I understand island time, but there's also customer service and what you pay for to consider. I booked through Expedia and ask them to help me with my issues. No "

"Everything about this hotel was amazing, rooms, location and the employees were all truly amicable and kind. We will be back! "

"The level of service is world class! Best experience of my life!"

"If you are allergic to mold and dust then stay away from this hotel. My daughter and I spent a few sleepless nights due to the horrible HVAC system. We could not breath in the room every time the AC kicked on. "

"All of them were amazing room,pool,restorant, beach etc"

"Service was great. Food was good at the resturants, Buffet was good for breakfast and lunch (never had dinner there but other vactioners mentioned it was limited).Pool was small and could also use an update. Rooms and most if the hotel needs major updates...but really the rooms had broken outlets (like pushed into the wall broken), ...could be cleaner (especially back of bathrooom door). But service was amazing throughout the trip. Chair situation..i heard a lot about..but we never got up at 6 for a pool chair..instead went to the beach in am..found a shaded spot and the peeps bring you loungers. Pool in the afternoon had available loungers. "