Shell Key Preserve Hotels from S$93

"Excelent"

"I was in the area for a business meeting so my family went with me to hang out at the beach. Overall, the staff was not very friendly and seemed put off to help. The hotel is historic and cool, but rooms are small and for the price you would think other things would be more accommodating and nice. Prices were quite high for everything. The elevator system is awful and took so long that we used the stairs the whole stay. They were filming a show 2 of the 3 days we were there which shut down one of the avg sized pools (only have two) requiring all guests to cram into the other area. Filming also shut down the lobby and elevator area for an extensive time. I asked the front desk (two others beside me also asked) about why we’re not told about the filming and if there would be a discount. Front desk person just smirked and said that would not be happening. At the Society restaurant for dinner, my daughter who has an egg and nut allergy (we disclose to everyone) had to order a chicken soft taco with cheese. This was an off menu item they said they could do. It showed up with cubed chicken that was barely warm with a slice of Kraft cheese laying on it. It was disgusting. After voicing frustration, the manager who saw the same thing took off 10%. I don’t mind paying for things, especially for good service and nice amenities but this stay was well below expectations."

"Old motel renovated to a want to be resort - but nicely done and clean. Not the best location, literally off highway ramp."

"Beautiful beach friendly staff, rooms were perfect for a family "

"The room was very outdated and felt dirty. The staff was very friendly and the food and bar were great. The beach is pretty far from the balconies and pretty view. But the cleanliness overall was an issue for us. "

"I got a standard room for four people, and it was really small. No room anywhere to put any suitcases but other than that everything was excellent. Definitely will be going back and getting a bigger room next time."

"Nothing special. Convenient location. "

"No issues at all, the room was clean and the air conditioning was great. Staff was amazing! "

"Great place and actually the postings didn't do it justice. Very clean, up to date, everything worked, and very spacious. We will be back."