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Reviews of Golden Orchid Angkor

3 out of 5
Golden Orchid Angkor
Road 50 (Sok San St), Steung Thmei Village, Svay Dangkom, Siem Reap, Siem Reap

Reviews

7.2

Good

Rating 10 - Excellent. 6 out of 23 reviews" "
Rating 8 - Good. 8 out of 23 reviews" "
Rating 6 - Okay. 4 out of 23 reviews" "
Rating 4 - Poor. 2 out of 23 reviews" "
Rating 2 - Terrible. 3 out of 23 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
The reception staff are very helpful. They're also the only English speaking people on the premises. They changed my room on request due to the loud karaoke bar next door. I was happy with my 2nd room. The restaurant staff could do with a bit of training. They chopped up an omelette which I sent back because my order was for scrambled eggs.
Stayed 4 nights in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Services advertised not available
We booked this hotel for a few reasons. Its location, breakfast included in room rate, hot water, air conditioners, and cable television. Unfortunately the cable television had been disconnected through the entire hotel. One room the air conditioner did not work. The other room the hot water did not work. One of the rooms the door could not be locked from the outside. We booked over a public holiday period expecting that services advertised would still be available. The first morning we were told we could not have breakfast because of the public holidays. Explained that we had paid for that service. Had to go back later and demand they cook us breakfast the following day. The following day breakfast was made - ok. The day after we asked for the same vegetarian fried rice for all four of us. It came out with meat in it. Sent one portion back explained in Khmer and English to staff that one of us do not eat meat. Staff sent out a plate five minutes later that was "vegetarian" - She had just tried to pick the meat out and re-serve it. Tried to explain to the hotel manager through translate (she speaks Mandarin and cannot speak English or Khmer). She was upset that this had happened and tried to make amends.At this point I was quite disappointed in this hotel. I cannot recommend it given the many options available in the area where I have never had an issue.
Stayed 3 nights in Sep 2019

6/10 Okay

zacca, Australia

Disliked: Room comfort
Hard to comprehend
There is supposed to be coffee and tea sachets in the room but was only tea so we asked for them to be replaced... still waiting. We did turn the jug on before working out no sachets you have to get on the floor under the table a put the jug on the safe as the cord won't reach and there is no where else it will reach either that might be ok for the young but those of us with old knees not do easy. Oh and the safe down on the floor isn't attached to anything... not do safe if anyone could walk off with it. After four days we decided to stay in the town another 2 days I had to ask for the sheets to be changed and the 2cups with mould in them in the bathroom to be cleaned. Breakfast has changed since my husband has been here a few years ago it used to be buffet and a good choice one of the reasons we came to this hotel. Now it's off the menu and very plain and small servings. They do actually have a buffet but we were told we couldn't use it because it's for the Chineese only as they pay extra I'd like yo how much extra as watching them most hours back three times. Thank goodness I bought my ear plugs as Our room is next to a large hotel which has kariokie on the roof at night and has very loud speakers goes to around 2am ever morning. So over all it's ok if your young fit and can sleep through anything. Food shops in the street are cheaper than pub street you can get a meal for $2. When we extended our days here at the front counter I got $20 per day off the original price.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty. Very dirty.
Mid-City was a disaster. I don't understand how it's ratings are so high. - They couldn't make basic change for a larger bill. - They couldn't find my reservation. - They first room they gave us was infested with bugs. The next two rooms they showed us had dirty sheets with stains and smear marks. The 4th room was ok. If it weren't so late and if we didn't have a tour picking us up from that hotel the next morning, we would have switched to another hotel. - The room we ended up staying in did not have any hot water. Also, the shower was broken.
Response from Hat on 15 Jun,2016
Thank you for spending your time to write your comment and i am please to accept your thought with your constructive ideas, i am so sad that your holiday with us was not your expectation, furthermore, i didn't expect too that these was your disturbance. I have been attending in investigation and of course, definitely replace our great service that our future guests must be expected.

8/10 Good

Dave, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy, clean, friendly
Comfortable bed... Very good aircon, I actually got cold at one point. Most friendly staff possible. They helped organise my trip to Angkor Wat and others with the hotel driver, Noi (unsure of spelling). He is a lot of fun, will have a joke and knows his way around. We even got invited to one of the staff members weddings which was a lot of fun. Will be coming back to Siem Reap and this hotel
Response from Hat on 15 Jun,2016
It is very pleasure to read your comment and delighted to hear that you did enjoy the stay and touring within your holiday in Siem Reap and staying at Mid City Hotel. We looking forward to welcoming you soon next time.

8/10 Good

Colin, Phitsanulok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Decent 3 Star Hotel
A new hotel 20 minutes drive from the airport and within walking distance of downtown bars and restaurants. It has an outside pool and pool side bar, a decent hot buffet breakfast was included in our price. The staff were very welcoming, attentative and helpful, most spoke at least English and some also spoke other languages such as Thai. Our room were a reasonable size with a balcony and was cleaned well each day, our only gripe is that the main shower has no base for the water to drain, making it not so much a wet room as a flooded room including escaping under the door and into the main room! Other than that, if your looking for a new 3 star hotel in a decent location with helpful friendly staff, then I recommend it.
Response from Hat on 17 Jun,2016
Dear Colin, I am delighted to read your comment that highlighted about your experience of staying at Mid City Hotel. Our team work hard to make our guests happy on holiday. And thanks again for strongly recommend of Mid city Hotel, i am looking forward to welcoming you back next trip. Best regards,

2/10 Terrible

Patrick, kuala lumpur. malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
rooms at the 4th floor (roof top) are horrible.
The management store all the extra pillow blankets right in front of the lift once you walk out from the lift. Not a pleasant view at all. Staff doing the laundry next to my room and very noisy. Every minutes you will hear them walking past and talking out loud. Bugs like grasshopper, crickets and some unkonwn bugs are crawling in the room. On the floor, bed and tables. Staff are don't show welcome when they see us. And hotel transfer to airport are not been convey even we request 1 day earlier. End up we got to wait for the Tuk Tuk not by car to the airport. Really bad experience after being traveling so long.
Response from Mid City Hotel Team on 18 Dec,2015
Dear Patrick, Thank you for taking value time to express your opinion about your experience of staying at Mid City Hotel. We are sorry and please apologize me, on behalf the team and for those that caused your holiday unhappy, so we have learnt a lot from our guests experience and we have kept things improve and developed team after collection all guests review and those are now have been changed and replaced with our professional managing team to ensure thoroughly service must meet our guests expectation.

10/10 Excellent

John, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!!
Mid City Hotel was really great value, with very helpful staff. They made it very easy to arrange anything we wanted to do. We were only supposed to stay 1 night and ended up staying 4 nights. Location is perfect closed to Angkor Night market and Pub Street. Overall very happy and would recommend to anyone.
Response from Hat on 15 Jun,2016
Many thanks for your wonderful comment about your experience at Mid City Hotel. We hope to welcoming you back next time. Best regards,

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
poor standard of hotel service
Room is not clean enough, towel can't absorb water efficiently , toilet was block, so the room is smelly. House keeping is not efficient, not finish even until 5:30pm when we came back from outside, and want to clean the room while we were resting. the security box is too small even cant put in an ipad, worse of all there is no hot water, can only use cold after a tiring day out. The swimming pool water is dirty, taste salty. A karaoke is just next to hotel, so can be very noisy until late night. A lot flies around the restaurant during our breakfast. I wrote an detailed review but was rejected by Expedia without mention to me what's wrong with my review.
Response from Hat on 15 Jun,2016
Thanks and much appreciate with your feedback in constructive service for serving all value guests a happy stay.

10/10 Excellent

CJS, Kulai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
worth every penny
Nice location, hotel is clean and new, friendly staffs
Response from Hat on 15 Jun,2016
Thank you for your wonderful comment of Mid City Hotel. We hope to welcoming you back next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good value
Location is just a few minutes walk from night market and pub street. Friendly and helpful staff. Room and bed are generally clean but bathtub and sink still need more work. Would be great if hot water is available all the time. Overall a value for money!
Response from Hat on 15 Jun,2016
Thank you for staying with us, and we work hard to serve our value guests a happy holiday and we very much appreciate with your feedback to constructive our service as better as possible in order to satisfy staying guests. Best regards,

10/10 Excellent

Mehmet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

4/10 Poor

jyrki

Disliked: Staff & service, property conditions & facilities, room comfort
Remonttiin vain
Huonokuntoinen hotelli hissi ei toiminu tv ei toiminu koko hotellissa. Huoneen ovessa iso reikä joten kaikki äänet kuulu sisään eikä muutenkaan tuntunut hyvältä. Buffetaamiaista ei ollut nii kuin esitteessä luki.
Stayed 2 nights in Nov 2019

10/10 Excellent

Chun Fung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
老闆是中國人，住客以大陸人居多，但老闆是位熱情的人，每次都詢問每位客人是否滿意酒店及服務。並查問有需要安排司機到旅游景點。
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
前台男服務員態度友善、良好,房間干淨,地理位置ok 老闆態度友善,有問必答儘量以客為本
Stayed 1 night in Nov 2017
亲，谢谢你对本酒店的认可，欢迎再来光临。

8/10 Good

teranishi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スリパわなかつた

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Hat on 15 Jun,2016
Thanks you for taking your value time to review. Please have good trip and hope to you welcome you back next time.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
직원의 친절도 백점 근데 간질간질랍숩다간질간질
Response from Hat on 15 Jun,2016
Thank you for choosing to stay at Mid City Hotel, we delighted to read your comment about your experience of staying at Mid City Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel relación precio calidad
Estuvo perfecto. 5 minutos caminando a la calle principal del pueblo.
Response from Hat on 15 Jun,2016
Dear Value guest, Many thanks for sharing your comment about staying with us at Mid City Hotel.

4/10 Poor

H, Taiwan

Disliked: Property conditions & facilities
下次不會再入住；種族歧視。
房間有蚊子壁虎；冷氣不夠冷 ，餐廳有蒼蠅；忘記預定外帶的早餐，飯店櫃檯人員清晨躺在大廳的椅子上睡覺，
Response from Hat on 18 Dec,2015
尊敬的客户， 感谢您对您在中城大酒店和我们住一起的经验发表评论。请接受我真诚的道歉broplem没有打扰，而住在酒店了，它现在已得到修复和酒店面积清除所有的时间。 我很抱歉，来不及回复您的评论，我不能在自己的语言，然后我做decistion为谷歌翻译对我的帮助。 中部城市酒店已被更改，服务达到高标准，我们已升级和坏的体验不会重复所有价值的客人。 肃然， 西蒂酒店团队

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
마지막에 선물까지 준 호텔
객실은 깨끗하구 직원들두 친절했어요 ㅡ 요구사항도 바로 해결해주고 수영장도 예뻤구요 다만 조식이 좀 별로;;; 위치는 펍스트릿에서 걸어서 5분 정도? 위험한 골목도 아니구 괜찮았어요
Response from General Manager on 22 Aug,2016
Thank you.

10/10 Excellent

Aey, BKK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Hotel near Pub Street
- Great Hotel near Pub Street - Restaurant opposite hotel (right hand side) open evening time is delicious and cheap
Response from Hat on 15 Jun,2016
Thank you for choosing to stay with us. We work hard to make our guests happy and enjoy the holiday with us and very much appreciate your feedback.

6/10 Okay

Tom, Tommerup

Liked: Staff & service
ikke et hotel jeg ville vende tilbage til
Personalet forsøger, morgenmaden er helt okay. men en pool der ikke er ren.og i cambodja er det ikke alle hoteler som har varmt vand, og det her er et af dem som ikke har.
Response from Hat on 15 Jun,2016
Sad to read your comment about your experience during holiday in Siem Reap,Cambodia. Of course, we will need to pay more attention in making changes and replaces thing which would disturbance our future guests.