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Reviews of The Thirdfold Residence

4 out of 5
The Thirdfold Residence
Krom 6, Phoum Sala Kanseng, Sangkat Svay Dangkum, Siem Reap

Reviews

9.6

Exceptional

Rating 10 - Excellent. 20 out of 24 reviews" "
Rating 8 - Good. 4 out of 24 reviews" "
Rating 6 - Okay. 0 out of 24 reviews" "
Rating 4 - Poor. 0 out of 24 reviews" "
Rating 2 - Terrible. 0 out of 24 reviews" "

9.0/10

Cleanliness

9.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2019

10/10 Excellent

chiu kai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect Siem Reap Stay!
Love this local owned and run boutique hotel. Everything was taken good care of, from Angkor tour to dining and shopping. Perfect for family and couple alike who are new to Siem Reap. Many thanks to all the staff.
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really friendly and accommodating staff. Beautifull boutique hôtel, great rooms and pool and lovely intime restaurant offering excellent food.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They provide you with a small cell phone that you can call back to the hotel for assistance. The staff was also amazing!
Stayed 2 nights in Apr 2019

10/10 Excellent

Thiam Chuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star quality with service above and beyond
We spent three nights at Thirdfold Residence and could not have been more pleased. The hotel itself is very lovely with well-appointed rooms, a good restaurant, and a great pool to enjoy after a hot day climbing Angkor Wat. The service provided by the staff was second-to-none. We were particularly impressed and appreciative of the service we received from Lara. Whether it was booking tuk-tuk rides, arranging tours, solving an electrical outlet issue, or preparing early morning lunch packs for us, she always went above and beyond. Her language skills - stretching from Khmer to perfect English to Mandarin - were also a big asset which made our multi-lingual family feel very welcome. Also, we wanted to thank Eric for the service he provided. When Siem Reap was hit with an electrical blackout, he met us upon our arrival back at the hotel and made sure we had everything we needed and ensured that our room's air conditioning was still working on the generator, etc. Again, we cannot recommend this hotel enough. If you are visiting Siem Reap, this is the place to stay. They also provide free evening tuk-tuk service to the popular Pub Street area and give you a small phone to call the hotel when you are ready for pick-up. Whatever you need while visiting Siem Reap, they will accommodate you. Only two suggestions for improvement: WiFi reliability, and see if the neighboring restaurant can be made to keep the noise down at night.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Great stay! Staff was extremely friendly and helpful - one of best services that I have stayed at. Definitely recommended for anyone visiting Angkor Wat.
Stayed 4 nights in Oct 2018

10/10 Excellent

Teera, Columbus, Ohio

Liked: Cleanliness, property conditions & facilities, room comfort
My family of 6 stayed at this hotel for 2 nights while we visit Angkor Wat. The hotel is not a big chain hotel but big in service. We arrived in the hotel with welcoming drink, cold fresh towel which was great for the very humid climate, and small snacks. Checking in is very smooth. We had a family room which was spacious and clean. Each night before bedtime, the staffs will come made our bed and light the enssential oil in our room. By the second morning, the hotel staffs addressed us by our names which was very impressived. Staffs really helpful and knowledgeable about surrounding. Breakfast was good--plenty of food with a lot of choices to choose from. The shuttle service to the airport and Pub Street was nice. Our kids love the salt water pool. I highly recommended this hotel for anyone.
Stayed 2 nights in Jul 2018
Response from Chanthy CHHORN on 23 Jul,2018
Dear Teera, Thank you very much for sharing your great experience after your recent stay at Sumeru Boutique Hotel & Spa during your holiday in Siem Reap. Our whole team are extremely happy to learn that your had a wonderful time with us. Thank you once again for choosing Sumeru for your accommodation. We will you all the and hope to see you again in your future plan in Siem Reap. With very best wish, Thank you. Chanthy General Manager

10/10 Excellent

Surendra, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Staff
The Hotel staff were friendly and assisted in planning our trip in Siam Reap. I would like convey my special thanks to Mr. John and Miss Mach for providing us the excellent hospitality service during our stay at Sumeru Boutique Hotel. We are very happy and we would like to stay in future also.
Stayed 5 nights in Jun 2018
Response from Chanthy CHHORN on 2 Jul,2018
Dear Surendra, Thank you very much for spending your valuable to sharing your great experience after your recent stay at Sumeru Boutique Hotel & Spa. Our whole team are extremely happy to hear that your had a wonderful stay with us. Thank you once again for choosing Sumeru for your accommodation during your holiday in Siem Reap. We wish you all the best and hope to see you again in your future plan. Yours sincerely, Thank you. Chanthy CHHORN General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel very helpful sraff
The hotel is very good slightly away from the main tourist areas and quiet. Staff very helpful and good people
Stayed 4 nights in Feb 2018
Response from Chanthy CHHORN on 20 Feb,2018
Dear Valuable guests, Thank you very much for take a moment of your valuable time to share your great experience after your recent stay at Sumeru Boutique Hotel & Spa. Thank you very much for your complement our staff and we are extremely happy to hear that your had a wonderful time with us. We wish you all the best and hope to see you again in your future plan in Siem Reap. Yours sincerely, Thank you. Chanthy CHHORN General Manager

8/10 Good

Inder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was good and very helpful. The room given did not match the description mentioned on your site while booking. The size of the room was smaller and there was no separate sitting area. Breakfast was not as per expectations with limited variations.
Stayed 3 nights in Jan 2018
Response from Chanthy CHHORN on 29 Jan,2018
Dear Inder, Thank you very much for writing us the feedback on hotels.com after your recent stay with us and your complements on our staffs. Morever, we would love to inform that we are serving the breakfast with ala cart menu since we would love to offer the personal service to guest who are making the reservation with us and all guests can order the food and drink as much as you can. We wish you all the best! Yours sincerely, Thank you. Sumeru Team

10/10 Excellent

chung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, friendly and helpful staffs
We stayed there around Christmas, the staffs was very friendly, gave us a lot of good advices for dinning and tours. They also provided free transportation from/to the airport. Hotel and room were both very clean. Our room is like new, a lot of space and very comfortable. Breakfast was good. The price was very reason. We were very pleased.
Stayed 3 nights in Dec 2017
Response from Chanthy CHHORN on 19 Jan,2018
Dear Chung On, Thank you very much for writing us this great review and thank you very for choosing Sumeru for your recent stay in Siem Reap. Our whole team at glad to hear that your had a wonderful stay at Sumeru. We will you all the best wishe hotel to see you again in your future plan in Siem Reap. Yours sincerely, Thank you. Sumeru Team

8/10 Good

Akhil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hospitality!!!
We stayed here for 3 nights. The staff makes all the difference and is dedicated to providing great service. Rooms are comfortable and tuk tuks are readily available outside.
Stayed 3 nights in Jan 2018
Response from Chanthy CHHORN on 10 Jan,2018
Dear Akhil, Thank you very much for choosing Sumeru for your accommodation for your recent stay in Siem Reap. Our team are very happy that you were enjoy our services and amenities. Wish you all the best wishes and hope to see you again in your future plan. Yours sincerely, Thank you. Sumeru Team

10/10 Excellent

darren, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and attentive staff. Wonderful time.
Easy and relaxing in luxury. Stayed here for 3 nights. Was lovely.
Stayed 3 nights in Dec 2017
Response from Chanthy CHHORN on 30 Dec,2017
Dear Darren, Thank you very much writing us this great view. Our whole team are extremely happy that your had a wonderful time with us. Wish you all the best and hope to see you again at Sumeru in your future plan. Best wishes, Thank you. Sumeru Team

10/10 Excellent

Matthias, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Sumeru Hotel with our 3 kids! Location is convenient and the staff is super friendly!
Stayed 3 nights in Oct 2017
Response from Chanthy CHHORN on 6 Nov,2017
Dear Matthias, Thank you so much for writing us such a positive and extensive review. Our whole team are extremely appreciative of your kind comments and we are so happy to learn that you had a wonderful experience at our hotel and that you enjoyed our services and our staffs. We are always striving to deliver the best hospitality experience for all our guests and to make sure that everybody feels welcomed, relaxed and comfortable. We wish you all the best and we hope you will choose Sumeru Boutique Hotel & Spa the next time you are in Siem Reap. Best wishes, Thank you. Shumeru Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goede lokatie en zeer behulpzaam personeel. Special thanks to Lina!
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toller Service auf ganzer Linie! :) Besonders Eric war uns eine große Hilfe!
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes Hotel, etwas außerhalb der Pub Street. Dafür ab 23h ruhig. Der kostenlose Transferservice zur Pub Street ist klasse. Sehr gutes Frühstück und top Servicepersonal an der Rezeption. Man kann dort viele Ausflüge buchen.
Stayed 3 nights in Nov 2018

10/10 Excellent

ISHIZUKA, 東京都 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフの接客が最高
3泊5日のひとり旅で利用しました。空港の送迎は電話で問い合わせする必要があり、つたない英語のため伝わらず、メールを送ってくれるということでメールでやりとりしました。送迎にきたスタッフはホテルに到着する間、気を遣ってたくさん話しかけてくれ語学力向上にもなりました。スタッフはみんなフレンドリーで接客も素晴らしいです。
Stayed 3 nights in Mar 2018
Response from Chanthy CHHORN on 29 Mar,2018
Dear Ishizuka, Thank you very much for sharing this great experience after your recent stay at Sumeru Boutique Hotel & Spa and thank you very much for your compliments. Our whole team are extremely happy to hear that you enjoyed your stay with us. Thank you once again for choosing Sumeru for your accommodation during your trip in Siem Reap. We wish you all the best and hope to see you again soon. Yours sincerely, Thank you. Chanthy Chhorn General Manager

8/10 Good

Rogerio

Liked: Staff & service, property conditions & facilities, room comfort
Une adresse à retenir pour un séjour à Siem Reap
L’hotel un peu excentré du centre ville mais acess facile par transport et à mi-chemin de l’entree D’Angkor. Le personnel disponible et acueillant mais un petit peu trop avenant. Sinon les facilités mis à disposition sont correctes. Un petit bémol pour la propreté des chambres.
Stayed 7 nights in Nov 2017
Dear Rogerio, Our whole team are extremely appreciative of your kind comments and we are so happy to learn that you had a wonderful experience at our hotel and that you enjoyed our services and our staff. We are always striving to deliver the best hospitality experience for all our guests and to make sure that everybody feels welcomed, relaxed and comfortable. We would like to formally thank you for choosing us, we wish you the very best in your future travels and we certainly hope to see you again in the future.

10/10 Excellent

Hudson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estada muito agradável!
Hotel pequeno e com boa estrutura. Quarto amplo, equipe muito atenciosa (padrão luxo) procurando nos atender em tudo (passeios, descanso). Oferece tuk-tuk para o centro da cidade e de volta das 17h às 20h. Café da manhã bom, piscina boa para descansar e tomar uns drinks após um dia de passeio. Ponto principal: a equipe que fez com que nos sentíssemos muito bem!
Stayed 3 nights in Nov 2017
Dear Hudson, Thank you so much for writing us such a positive feedback. Our whole team are extremely appreciative of your kind feedback and we are so happy to learn that you had a wonderful experience at our hotel and that you enjoyed our services and our staff. We are always striving to deliver the best hospitality experience for all our guests and to make sure that everybody feels welcomed, relaxed and comfortable. We wish you all the best and we hope you will choose Sumeru Boutique Hotel & Spa the next time you are in Siem Reap. Best regards, Sumeru Team.

8/10 Good

YOULIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort