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Reviews of Expo Hotel Sofia

4 out of 5
Expo Hotel Sofia
bul. Tsarigradsko shose 149, Sofia

Reviews

8.4

Very good

Rating 10 - Excellent. 130 out of 287 reviews" "
Rating 8 - Good. 104 out of 287 reviews" "
Rating 6 - Okay. 34 out of 287 reviews" "
Rating 4 - Poor. 12 out of 287 reviews" "
Rating 2 - Terrible. 7 out of 287 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Tsvetomira

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient but not relaxing. Well priced.
The reception staff on check in was top lady. Very professional, friendly and helpful. The room was designed nicely, however, the walls are so thin that I could hear my neighbours as if we were sharing a room. When you book a 4 star hotel you do not expect to find yourself in a dormitory.
Stayed 1 night in Jan 2024

10/10 Excellent

Trifon

Stayed 1 night in Jan 2024

10/10 Excellent

Nellie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Vladislav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Stefan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
New hotel with great amenities Only the area is a bit remotely but close to public transportation Staff friendly Love the stay
Stayed 1 night in Sep 2023

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
#dreamteam
The thing that makes this hotel so special is it's reception staff. The quality, commitment and friendliness of the reception team is what has drawn me back to this hotel over many years. They are always professional, understanding and possess excellent English language skills.
Stayed 1 night in Oct 2023
Response from Stanislava Doychinova on 29 Oct,2023
Dear Keith,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience.Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again. Sincerely,Hotel Expo Sofia Team

2/10 Terrible

Ofek

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay in this hotel!
Be careful! Do not stay in this hotel! The hotel room was dirty and there is a wired smell all over the floor , the breakfast was very poor, and the service was so bad you could even imagine!!
Stayed 1 night in Oct 2023
Response from Hotel Expo Team on 29 Oct,2023
Dear Guest,Thank you for taking the time to complete our Guest Experience Survey.Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.We were very concerned to hear your comment about cleanliness. Please rest assured that room cleanliness is a matter that we take very seriously and is of paramount importance to us and is something we follow very strict procedures about in our hotel. We have brought this incident to the immediate attention of the respective department head for improvement. In addition, we will continue with training and developing our associates to ensure that they are always able to deliver to the satisfaction of our guests.We appreciate your invaluable feedback. As a hotel operator, we are very serious about the voice of every customer. A great deal of effort is put into establishing effective action steps for constant improvement.We look forward to the pleasure of welcoming you back to the Hotel Expo Sofia.Yours sincerely,Hotel Expo Sofia Team

10/10 Excellent

Antonia

Liked: Cleanliness, staff & service, property conditions & facilities
Great location - next to metro. Modern and spacious rooms. Excellent choice for comfortable travel since city center is easily accessible by metro. Also 10 mins to airport using metro.
Stayed 2 nights in Sep 2023
Response from Stanislava Doychinova on 13 Oct,2023
Dear Valuable GuestThank you for your recent correspondence regarding Hotel Expo Sofia. We appreciate you taking time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments will be share with our entire staff, as reinforcement to continue their efforts to make us a leader in excellence. We look forward to accommodating your future travel needs.Sincerely,Hotel Expo Sofia Team

10/10 Excellent

Mihail

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Stanislava Doychinova on 25 Sept,2023
Dear Valuable Guest,First of all thanks a lot for having chosen Hotel Expo for your stay in Sofia and for sharing a positive comment with us.We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia.Thank you again for sharing your experience and for recommending our hotel.Yours Sincerely,Hotel Expo Sofia Team

8/10 Good

Joanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our room! Very spacious and good for families with young kids.
Stayed 1 night in Sep 2023
Response from Stanislava Doychinova on 25 Sept,2023
Dear Valuable Guest,First of all thanks a lot for having chosen Hotel Expo for your stay in Sofia and for sharing a positive comment with us.We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia.Thank you again for sharing your experience and for recommending our hotel.Yours Sincerely,Hotel Expo Sofia Team

8/10 Good

Denitsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is good , nice and clean . Only 2 things make me upset : first they have 1 musical and 2 news chanels ... TV is very important I don't understand why they have just a few programs . : Second I don't know did they accept pets but next to my room was a dog , barking all night , so I can't sleep . Just fix the TV programs and don't let pets and the hotel WILL be Exellent ! Kind regards!
Stayed 3 nights in Sep 2023
Response from Stanislava Doychinova on 18 Sept,2023
Dear Valuable Guest,First of all thanks a lot for having chosen Hotel Expo for your stay in Sofia and for sharing a positive comment with us.We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia.Thank you again for sharing your experience and for recommending our hotel.Yours Sincerely,Hotel Expo Sofia Team

8/10 Good

Bong Jun

Stayed 2 nights in Sep 2023
Response from Stanislava Doychinova on 18 Sept,2023
Dear Valuable Guest,First of all thanks a lot for having chosen Hotel Expo for your stay in Sofia and for sharing a positive comment with us.We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia.Thank you again for sharing your experience and for recommending our hotel.Yours Sincerely,Hotel Expo Sofia Team

10/10 Excellent

meshal

Stayed 4 nights in Sep 2023
Response from Stanislava Doychinova on 13 Oct,2023
Dear Valuable Guest Thank you for your recent correspondence regarding Hotel Expo Sofia. We appreciate you taking time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments will be share with our entire staff, as reinforcement to continue their efforts to make us a leader in excellence. We look forward to accommodating your future travel needs.Sincerely,Hotel Expo Sofia Team

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities
Close to subway/metro station and also close to the aéroport. Clean and spacious room. Friendly staff. Very nice garden.
Stayed 1 night in Aug 2023
Response from Hotel Expo Sofia Team on 9 Aug,2023
Dear Valuable Guest,First of all thanks a lot for having chosen Hotel Expo for your stay in Sofia and for sharing a positive comment with us.We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia.Thank you again for sharing your experience and for recommending our hotel.Yours Sincerely,

10/10 Excellent

TSVETA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Expo Sofia Team on 20 Jul,2023
Dear Tsveta,First of all thanks a lot for having chosen Hotel Expo for your stay in Sofia and for sharing a positive comment with us.We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia.Thank you again for sharing your experience and for recommending our hotel.Yours Sincerely,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, near airport.
Stayed 1 night in Jul 2023
Response from Hotel Expo Sofia Team on 9 Jul,2023
Dear Valuable GuestFirst of all thanks a lot for having chosen Hotel Expo for your stay in Sofia and for sharing a positive comment with us.We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia.Thank you again for sharing your experience and for recommending our hotel.Yours Sincerely,

8/10 Good

Shahar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Stanislava Doychinova on 19 Jun,2023
Dear Valuable GuestFirst of all thanks a lot for having chosen Hotel Expo for your stay in Sofia and for sharing a positive comment with us.We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia.Thank you again for sharing your experience and for recommending our hotel.Yours Sincerely,Hotel Expo Sofia Team

10/10 Excellent

Dmitrii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Stanislava Doychinova on 16 Jun,2023
Dear Valuable GuestFirst of all thanks a lot for having chosen Hotel Expo for your stay in Sofia and for sharing a positive comment with us.We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia.Thank you again for sharing your experience and for recommending our hotel.Yours Sincerely,Hotel Expo Sofia Team

6/10 Okay

Iva

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms are outdated and noisy. We could hear guests in adjacent rooms walking in and out all night long. There is no climate control in the room ( either was not working or was disconnected) thus the room was quite cold. The bathroom was also outdated and somewhat dirty- there was hair on the floor and the sink. The service at the restaurant on site was good however the food was mediocre. The property is advertising free parking but it is very difficult , if at all , to find a parking spot since the parking is super small and not for hotel guests only.
Stayed 1 night in May 2023
Response from Stanislava on 23 May,2023
Dear Guets,Thank you for taking the time to complete our Guest Experience Survey.Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.We were very concerned to hear your comment about cleanliness. Please rest assured that room cleanliness is a matter that we take very seriously and is of paramount importance to us and is something we follow very strict procedures about in our hotel. We have brought this incident to the immediate attention of the respective department head for improvement. In addition, we will continue with training and developing our associates to ensure that they are always able to deliver to the satisfaction of our guests.We appreciate your invaluable feedback. As a hotel operator, we are very serious about the voice of every customer. A great deal of effort is put into establishing effective action steps for constant improvement.We look forward to the pleasure of welcoming you back to the Hotel Expo Sofia.Yours sincerely,Hotel Expo Sofia Team

10/10 Excellent

Petar

Stayed 1 night in Apr 2023
Response from Hotel Expo Sofia Team on 4 May,2023
Dear Valuable Guest,First of all thanks a lot for having chosen Hotel Expo for your stay in Sofia and for sharing a positive comment with us.We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia.Thank you again for sharing your experience and for recommending our hotel.Yours Sincerely,Hotel Expo Sofia Team

10/10 Excellent

JORDAN L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Apr 2023
Response from Hotel Expo Sofia Team on 28 Apr,2023
Dear Valuable GuestFirst of all thanks a lot for having chosen Hotel Expo for your stay in Sofia and for sharing a positive comment with us.We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia.Thank you again for sharing your experience and for recommending our hotel.Yours Sincerely,Hotel Expo Sofia Team

10/10 Excellent

Petar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Stanislava Doychinova on 11 Apr,2023
Dear Valuable Guest,First of all thanks a lot for having chosen Hotel Expo for your stay in Sofia and for sharing a positive comment with us.We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia.Thank you again for sharing your experience and for recommending our hotel.Yours Sincerely,Hotel Expo Sofia Team

8/10 Good

Desislava

Travelled with family
The hotel was nice. The regular breakfast starting at 7 am is amazing.The early breakfast is very limited. The hotel advertised free airport shuttle, but in reality they offer a shuttle/taxi from the airport only. If you are leaving and need to go from the hotel to the airport they don't offer transportation. The free airport shuttle is offered in one direction only. Overall a good experience.
Response from Stanislava Doychinova - Front Office Manager on 9 Jan,2023
Dear Valuable GuestFirst of all thanks a lot for having chosen Best Western Plus Hotel Expo for your stay in Sofia and for sharing a positive comment with us.We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia.Thank you again for sharing your experience and for recommending our hotel.Yours Sincerely,Hotel Expo Team

10/10 Excellent

Marjan

Stayed 1 night in Dec 2022
Response from Stanislava Doychinova on 21 Dec,2022
Dear Guest, First of all thanks a lot for having chosen Best Western Plus Hotel Expo for your stay in Sofia and for sharing a positive comment with us. We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia. Thank you again for sharing your experience and for recommending our hotel. Yours Sincerely, Hotel Expo Team

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome value
Highly recommended. Great breakfast and easy access to airport by metro.
Stayed 1 night in Dec 2022
Response from Stanislava Doychinova on 21 Dec,2022
Dear Guest, First of all thanks a lot for having chosen Best Western Plus Hotel Expo for your stay in Sofia and for sharing a positive comment with us. We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia. Thank you again for sharing your experience and for recommending our hotel. Yours Sincerely, Hotel Expo Team

8/10 Good

simon

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good Hotel, but Airport Transfer not so good
I stayed here on business for 3 nights, on arrival an Airport Shuttle had been organised for me, but it took me to a sister hotel where a free taxi was then ordered. The next day and subsequent days, I was working out of the airport and found that the only way to get to and from was to book a taxi each time, with a total cost of 63.12 Lev ( €32.43), while this is not a massive amount, I do feel rather disappointed that I had to pay every time, including the day of my check out to get to the airport when a Free Shuttle is advertised. I did ask reception about this on every occasion, but they were reluctant to help. The hotel and room were very nice, the breakfast was also good, it is a shame that the Free Airport Shuttle was not free or did not exist. Sadly the next time will be staying in Sofia for work in the coming months, I will have to find a different hotel.
Stayed 3 nights in Dec 2022
Response from Stanislava Doychinova - Front Office Manager on 8 Dec,2022
Dear Valuable GuestFirst of all thanks a lot for having chosen Best Western Plus Hotel Expo for your stay in Sofia and for sharing a positive comment with us.The free transfer is only from the Airport to the hotel and on the day of the arrival .We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia.Thank you again for sharing your experience and for recommending our hotel.Yours Sincerely,Hotel Expo Team

4/10 Poor

Ivan

Travelled with family
Liked: Cleanliness
Air conditioning was working only in heating mode. We were not warned about this during check in. There is no window to get freah air in the room and because was pretty warm we turn the airconditioning in cooling mode setting the thermostat to 20 degC before going to bed. We woke up at midnight sweating - thermostat was showing 27 degC. Turned off the airconditioning and temperature in rhe room dropped to 24 degC at 4:00 a mm I will not recommend using this hotel unless he feels comfortable at 24 degC with no fresh air in the room.
Stayed 1 night in Nov 2022
Response from Stanislava Doychinova on 17 Nov,2022
Dear Guest,Thank you for contacting the Best Western Plus Expo Hotel regarding your experience during your recent stay. We greatly appreciate you taking time to bring this matter to our attention and apologize for any inconvenience you may have experienced due to your recent stay.It is our goal consistently to provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. We know you have many choices when it comes to lodging and we hope you will continue to choose Best Western Plus Expo Hotel for your future travel needs.Sincerely,Hotel Expo Team

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Stanislava Doychinova on 17 Nov,2022
Dear Guest,First of all thanks a lot for having chosen Best Western Plus Hotel Expo for your stay in Sofia and for sharing a positive comment with us.We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia.Thank you again for sharing your experience and for recommending our hotel.Yours Sincerely,Hotel Expo Team

8/10 Good

mariana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Oct 2022
Response from Stanislava Doychinova on 25 Oct,2022
Dear Valuable GuestFirst of all thanks a lot for having chosen Best Western Plus Hotel Expo for your stay in Sofia and for sharing a positive comment with us.We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia.Thank you again for sharing your experience and for recommending our hotel.Yours Sincerely,Hotel Expo Team

10/10 Excellent

Christos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Usman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Nice place to stay BF was good close to train station and few eating places near by they have resturant in side Hotel too.
Stayed 1 night in Oct 2022
Response from Stanislava Doychinova on 21 Oct,2022
Dear Valuable Guest,First of all thanks a lot for having chosen Best Western Plus Hotel Expo for your stay in Sofia and for sharing a positive comment with us.We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia.Thank you again for sharing your experience and for recommending our hotel.Yours Sincerely,Hotel Expo Team

4/10 Poor

Diyan

Stayed 1 night in Oct 2022

2/10 Terrible

Nazig

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel itself is okay. However, there is nothing to eat around the area at 7pm on a Saturday night. The hotel's restaurant was closed, because they had 2 weddings that evening. Never mind that there were other guests in the hotel who were left with nothing to eat for dinner, since the closest restaurant was a 15min walk down the highway. In addition, they placed us on a floor with some of the wedding party. We didn't sleep all night! We had a whole day of flights ahead of us and wanted to stay at a hotel to get a good night's rest. Instead, we slept about 3 hours, constantly being woken up by the noise in the hallway. We understand that people will be noisy during a wedding, but perhaps don't place other guests on the same floor! The person at the front desk was nice and friendly, but he himself was surprised that there was no restaurant available for us. Overall, one of the worst experiences at a hotel I've had. Will not return and will make sure I warn everyone I know.
Stayed 1 night in Sep 2022
Response from Hotel Expo Team on 5 Sept,2022
Dear Mr. Tchakarian,Thank you for contacting the Best Western Plus Expo Hotel regarding your experience during your recent stay. We greatly appreciate you taking time to bring this matter to our attention and apologize for any inconvenience you may have experienced due to your recent stay.It is our goal consistently to provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. We know you have many choices when it comes to lodging and we hope you will continue to choose Best Western Plus Expo Hotel for your future travel needs.Sincerely,

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Stanislava Doychinova - Front Office Manager on 30 Aug,2022
Dear Keith, First of all thanks a lot for having chosen Best Western Plus Hotel Expo for your stay in Sofia and for sharing a positive comment with us.We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia.Thank you again for sharing your experience and for recommending our hotel.Yours Sincerely,

10/10 Excellent

ROSEN, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Carson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice staff.
Stayed 1 night in Jul 2022
Response from Hotel Expo Team on 22 Jul,2022
Dear Mr. Carson, First of all thanks a lot for having chosen Best Western Plus Hotel Expo for your stay in Sofia and for sharing a positive comment with us. We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia. Thank you again for sharing your experience and for recommending our hotel. Yours Sincerely,

10/10 Excellent

Liliya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport- nice and clean! Staff very friendly and helpful!
Stayed 1 night in Jul 2022
Response from Hotel Expo Team on 21 Jul,2022
Dear Mrs. Georgieva, First of all thanks a lot for having chosen Best Western Plus Hotel Expo for your stay in Sofia and for sharing a positive comment with us. We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia. Thank you again for sharing your experience and for recommending our hotel. Yours Sincerely,

8/10 Good

Tomas

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Stanislava Doychinova - Front Office Manager on 15 Jul,2022
Dear Valuable Guest First of all thanks a lot for having chosen Best Western Plus Hotel Expo for your stay in Sofia and for sharing a positive comment with us. We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia. Thank you again for sharing your experience and for recommending our hotel. Yours Sincerely, Hotel Expo Team

8/10 Good

Salih

Stayed 1 night in Jun 2022
Response from Stanislava Doychinova - Front Office Manager on 30 Jun,2022
Dear Valuable Guest, First of all thanks a lot for having chosen Best Western Plus Hotel Expo for your stay in Sofia and for sharing a positive comment with us. We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia. Thank you again for sharing your experience and for recommending our hotel. Yours Sincerely, Hotel Expo Team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Stanislava Doychinova - Front Office Manager on 21 Jun,2022
Dear Valuable Guest First of all thanks a lot for having chosen Best Western Plus Hotel Expo for your stay in Sofia and for sharing a positive comment with us. We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia. Thank you again for sharing your experience and for recommending our hotel. Yours Sincerely, Hotel Expo Team

10/10 Excellent

Armina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Apr 2022
Response from Stanislava Doychinova - Front Office Manager on 18 Apr,2022
Dear Guest, Thank you very much for you taking the time to share your experiences in our hotel. We are delighted to hear that you enjoyed your stay with us and do appreciate your kind words. We do our best each day to make our guest filling conformable. Looking forward to welcome you again soon. Sincerely, Best Western Plus hotel Expo Sofia Team

10/10 Excellent

Velislava

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Friendly staff. It is my second time here and I will use it again. Highly recommend it
Stayed 1 night in Feb 2022
Response from Stanislava Doychinova/ Front Office Manager on 17 Feb,2022
Dear Valuable Guest First of all thanks a lot for having chosen Best Western Plus Hotel Expo for your stay in Sofia and for sharing a positive comment with us. We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia. Thank you again for sharing your experience and for recommending our hotel. Yours Sincerely, Hotel Expo Team

10/10 Excellent

Jordan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful, breakfast every morning was excellent!
Stayed 5 nights in Jan 2022
Response from Stanislava Doychinova - Front Office Manager on 31 Jan,2022
Dear Valuable Guest, First of all thanks a lot for having chosen Best Western Plus Hotel Expo for your stay in Sofia and for sharing a positive comment with us. We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia. Thank you again for sharing your experience and for recommending our hotel. Yours Sincerely, Hotel Expo Team

10/10 Excellent

Jordan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great room setup for a 2-year old! The staff were excellent to help us navigate around Sofia as needed. Breakfast every morning was great!
Stayed 2 nights in Jan 2022
Response from Stanislava Doychinova - Front Office Manager on 28 Jan,2022
Dear Valuable Guest, First of all thanks a lot for having chosen Best Western Plus Hotel Expo for your stay in Sofia and for sharing a positive comment with us. We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia. Thank you again for sharing your experience and for recommending our hotel. Yours Sincerely, Hotel Expo Team

10/10 Excellent

Petar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for the hospitality
Late arrival after 3 am. A quick and excellent service at the reception. A perfect (big, comfortable and clean) room, tasty breakfast, excellent conditions for a short- and long-term stay.
Stayed 1 night in Jan 2022
Response from Stanislava Doychinova on 4 Jan,2022
Dear Valuable Guest, First of all thanks a lot for having chosen Best Western Plus Hotel Expo for your stay in Sofia and for sharing a positive comment with us. We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia. Thank you again for sharing your experience and for recommending our hotel. Yours Sincerely, Hotel Expo Team

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Good size room, hotel can be better
Rooms are good and not noisy, bathroom need improvement (door can not close without the locker, mold on bath tub, maybe shower curtains is better) , very good breakfast. 2 small elevators, max 2 persons and a bag in each!. No complimentary bottle of water or sleepers, but luckily you can drink tap water in Sofia.
Stayed 1 night in Dec 2021
Response from Hotel Expo Team on 20 Dec,2021
Dear Valuable Guest, Thank you for contacting the Best Western Plus Expo Hotel regarding your experience during your recent stay. We greatly appreciate you taking time to bring this matter to our attention and apologize for any inconvenience you may have experienced due to your recent stay. It is our goal consistently to provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. We know you have many choices when it comes to lodging and we hope you will continue to choose Best Western Plus Expo Hotel for your future travel needs. Sincerely,

10/10 Excellent

G

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great links to airport and city, excellent stay
Very good location, lovely and comfortable room, quiet so you can get a good night sleep. Staff also professional.
Stayed 1 night in Nov 2021
Response from Stanislava Doychinova - Front Office Manager on 29 Nov,2021
Dear Valuable Guest, First of all thanks a lot for having chosen Best Western Plus Hotel Expo for your stay in Sofia and for sharing a positive comment with us. We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia. Thank you again for sharing your experience and for recommending our hotel. Yours Sincerely, Hotel Expo Team

10/10 Excellent

fatma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotels every body must to stay hotel
Stayed 1 night in Oct 2021
Response from Stanislava Doychinova on 25 Oct,2021
Dear Fatma, First of all thanks a lot for having chosen Best Western Plus Hotel Expo for your stay in Sofia and for sharing a positive comment with us. We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia. Thank you again for sharing your experience and for recommending our hotel. Yours Sincerely, Hotel Expo Team

10/10 Excellent

Abdullah

Stayed 2 nights in Oct 2021