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Reviews of Hotel Il Faro

3 out of 5
Hotel Il Faro
Via Marina Piccola 5, Sorrento, NA

Reviews

7.6

Good

Rating 10 - Excellent. 140 out of 504 reviews" "
Rating 8 - Good. 182 out of 504 reviews" "
Rating 6 - Okay. 117 out of 504 reviews" "
Rating 4 - Poor. 39 out of 504 reviews" "
Rating 2 - Terrible. 26 out of 504 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

colette

Liked: Staff & service, amenities, property conditions & facilities
Our check was terrible. We did not get the room that we expected and when we tried to change it, we were met with a very uncooperative person. It wasn’t until I reached out to Expedia who contacted the hotel and got our room changed for the remaining three nights. most of the hotel was wonderful it was just one very rude person at the front desk with a no can-do attitude. The hotel is in the main area of Sorrento. It is down by the porch, which is very hectic and noisy during the day. She gets to the town you have to go up meters of stairs. 15 minute walk To nightlife and restaurants Overall it was a good stay
Stayed 4 nights in May 2024

8/10 Good

Santo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Emily

Stayed 2 nights in Apr 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and nice staff throughout
Stayed 2 nights in Apr 2024

6/10 Okay

Masayuki

Travelled with family
No view from the room.
Stayed 1 night in Dec 2023

10/10 Excellent

Moises

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good ,nice service Friendly
Stayed 1 night in Nov 2023

4/10 Poor

Jenna

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were not very welcoming i don’t mind giving the key but when i’m waiting for the desk to stop a conversation after 10 min it gets frustrating, also the walls were white, but also had black marks all over
Stayed 3 nights in Oct 2023

8/10 Good

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooftop bar. Perfect location to be able to use ferries to other locations.
Stayed 3 nights in Oct 2023

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
I was happy with the hotel at as all. The location is excellent
Stayed 3 nights in Oct 2023

10/10 Excellent

Patricia

Stayed 3 nights in Oct 2023

2/10 Terrible

patricia

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel doesn’t let you control the AC. Our room was hot and everyday we did complain, they would go up to our pretend they were fixing and was still the same . Had terrible nights , hot and smell mold . Never ever staying there again, not even for free. They are the one who control the air and they turn off 9 am. It’s ridiculous
Stayed 3 nights in Oct 2023

8/10 Good

Lee Man

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sound insulation
the sound insulation of the room that I stayed was not good. I heard toilet flushing, shower noise of the next room.
Stayed 1 night in Sep 2023

8/10 Good

Liad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best choice for ferry day-tripping!
Nice place, good location if you’re ferry hopping and there is a lift that takes you right into town for about a euro each way. Breakfast was decent. I wish I had stayed here the whole time I was in the coast and just day-tripped everywhere instead of paying a fortune to stay in Capri and Positano. Next time.
Stayed 3 nights in Sep 2023

10/10 Excellent

ANTHONY, ST MORRIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful sea view room!! The roof top bar was great for evening cocktails. The location was perfect for taking the ferry to and from Naples and a date trip to Positano. The bed was comfortable. It can be a little noisy at night, but that would be my only complaint. Great accommodation. I would recommend!
Stayed 3 nights in Sep 2023

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Location near port for excursions Great staff and free breakfast Cons: Stairs, but there is a lift nearby that takes you to the main area Would highly recommend this hotel!
Stayed 3 nights in Sep 2023

8/10 Good

Jake

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Excellent location within 60 seconds of the main pier which can take you to Capri and other islands. The staff were friendly and helpful with locating local taxis etc. The room was okay. We booked a sea view with balcony and the view was incredible. A full panoramic view of Vesuvius and various other islands. Cleanliness not so good. The floors are all tiled which look amazing but they were filthy. Lots of black dust everywhere which transferred onto our shoes feet and anything left on the floor. The bathroom was really unclean. The shower head is encrusted with limescale and mould. The walls were also very mucky. It’s a shame as overall it’s a great hotel with amazing views. My advice to the hotel owners would be to concentrate on deep cleaning the bathrooms and floors and this could be a 4 star hotel easily.
Stayed 4 nights in Sep 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, great location, beautiful hotel!
Stayed 3 nights in Sep 2023

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Sep 2023

8/10 Good

Summer

Travelled with group
Liked: Cleanliness, property conditions & facilities
Good hotel, Not ideal if you plan on staying here to party or are a younger crowd. They take your key and don't seem the friendliest when coming back late in the evening or early mornings.
Stayed 4 nights in Aug 2023

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great time at Il Faro
Stayed 4 nights in Jul 2023

10/10 Excellent

Pietro, Malden

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An all around great option for a family of four. The air conditioning seemed to struggle a bit with the summer heat, but it was better than nothing. The breakfast was a great option. We didn’t use the pool but it looked clean and people enjoyed it. It was small, but served it’s purpose. The restaurant on the ground level is delicious. The staff friendly all around. Very convenient to many beaches and the port. A little bit of a hike to reach the top of the cliff and main shopping area of Sorrento center. There is an elevator to reach the top for a Euro per person. Overall good option for families or travelers on a budget. There is a parking service that costs €20 per day. No issues there either other than you have to wait about 40’minytes for the car to arrive once you call for it.
Stayed 4 nights in Aug 2023

6/10 Okay

Shena

Travelled with family
Disliked: Staff & service
Gud location old hotel
The location is @ port, which was convenient to go to other places. The hotel is old & clean. The sea view rooms are Gud. It however needs renovations, it’s @ a prime location for beach holiday. It is bottom of cliff, u can walk up the stairs or walk abt 10 minutes take lift. The parking is €25 per day
Stayed 2 nights in Jul 2023

10/10 Excellent

Rodrigo, Fairview

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in the best location right in front of the pier that takes you to Positano, Capri, etc. There are beach clubs and restaurants at your doorstep, as well as an elevator in front of the beach clubs that takes you up to the top of the cliff and into the main square where all of the shopping and dining options are. At night, nice and quiet. Much better than staying in the center of town.
Stayed 3 nights in Jun 2023

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location. We booked the room late and the front office was very accommodating. Walkable to the port.
Stayed 1 night in Jun 2023

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sorrento 2023
The staff were friendly and very helpful during our stay. I highly recommend the hotel as it is away from the center and the ferries to Amalfi Coast. The Manager, Pasuale Boccia should be commended for taking time to provide added information about the area and travel suggestions.
Stayed 2 nights in Jun 2023

8/10 Good

Grissell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location 😀 to be in front of the port. Breakfast was good. The roof top sunset is amazing !!!!! Don’t miss out.
Stayed 1 night in Jun 2023

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Don’t be put off that the Faro appears to be perched halfway down a cliff in the middle of nowhere…. it’s very easily accessible from the elevator a nice 500 yd stroll along the beachfront and it’s right next to the port for your trip to Capri. The rooms are recently refurbished in bright clean tiling and well appointed. The addition of a rooftop bar and plunge pool is a great addition… fabulous for sunbathing by day and drinking by night… and they play great music. Just try not to be in room 405 if you like going to bed before midnight as the party is virtually in your room
Stayed 5 nights in Jun 2023

10/10 Excellent

Demetrio

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Central to everything you want to do, eat, or travel to see.... Their Vela Bianca Restaurant is on our list as "go to" must in a city with some of the best restaurants in the region...and the hotel staff can't do enough for you... The Sea View has Mt. Vesuvius directly ahead and Marina Piccola off to the side...and their roof top "Skybar and Pool" is a must for cocktails before dinner......with Rafaelle; a true "Mixologist" serving up the best French Martini's in Sorrento...
Stayed 5 nights in May 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service
Great spot and amazing service
Stayed 2 nights in May 2023

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was super clean and nice. Great location for catching a boat to Capri. It was also convenient that they have a restaurant.
Stayed 1 night in May 2023

10/10 Excellent

Juan T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good except the bathroom, very small
Stayed 3 nights in May 2023

10/10 Excellent

Mark, Nyack

Liked: Cleanliness, staff & service, property conditions & facilities
Waterfront
Stayed 2 nights in Apr 2023
Response from Pasquale on 13 May,2023
Dear Mark,thanks for your kindly review, hope to see you again

8/10 Good

Daniel

Stayed 1 night in Apr 2023
Response from Pasquale on 13 May,2023
Dear Daniel,thank for your kindly fead-back, hope to see you again

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Apr 2023
Response from Pasquale on 13 May,2023
Dear Jane,thanks for your kindly feed-back, hope to see you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Walking distance to elevator to go to center. Walking distance to ferry port.
Stayed 2 nights in Apr 2023
Response from Pasquale on 13 May,2023
Thanks for your kindly fead-back

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff are very accommodating, the rooms are nice and clean and has a great location. Close to the small beach and for shopping
Stayed 3 nights in Apr 2023
Response from Pasquale on 13 May,2023
Dear Michele,thanks a lot for your kindly feed-back, hope to see you again

8/10 Good

Helen

Travelled with family
Liked: Staff & service, property conditions & facilities
.
Stayed 5 nights in Apr 2023
Response from Pasquale on 13 May,2023
Dear Helen,thanks for your kindly feed-backHope to see you again

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
$ day stay in Sorrento
Had a fantastic stay At Hotel Il Faro. Hotel was clean and the staff very friendly. The rooms were extremely clean. The bed in our room was extremely firm. If this is an issue you may want to ask if any of their rooms have softer beds. Our room had an excellent view of the harbor. Which also made catching a ferry extremely convenient. Television had multiple languages and ample channels. Unfortunately due to Italy's energy laws the A'C' wasn't as cold as I would like. They had an ample morning buffet. There is a restaurant right in front of the hotel. And a couple others within a two minute walk. To get to the main part of town. There is a elevator that is a couple minutes walk. And will take you to the heart of Sorrento. Overall a great place to stay.
Stayed 4 nights in Oct 2022

2/10 Terrible

Ahmad

Travelled with partner
Disliked: Amenities, property conditions & facilities
Hotel was not As-salamu alaykum advertised, wouldn’t stay here again
Stayed 1 night in Oct 2022

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very nice and was in a great location. 2 minutes from ferry dock. The only complaint was the bed. Very uncomfortable. Springs coming out of the bed. The service was very good and made up for this mostly..
Stayed 3 nights in Oct 2022

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was wonderful, except for the beds. Terrible hard, hard beds. Did not sleep very much on them. The pool was not heated at all. It was ice cold so I could not take a swim. Breakfast was very nice, staff was great, and a lovely location.
Stayed 3 nights in Sep 2022

10/10 Excellent

Vilma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and excellent customer service
Stayed 6 nights in Aug 2022

8/10 Good

Pascal

Liked: Room comfort
Disliked: Cleanliness
Pretty good overall, lots of steps to the town
Room had a nice view but was very small. A few things were broken and not entirely clean. Staff were relatively helpful but seemingly reluctantly. Cool spot at the ferry wharf but keep in mind it's a long way down from the town so lots of stairs. Hotel bar was nice. We stayed on the 5th floor so we took the lift most of the time but it had some real problems, didn't always register the button press and very slow.
Stayed 4 nights in Aug 2022

8/10 Good

Sandra Gisella, Bronx

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and safe area.
Stayed 3 nights in Aug 2022

10/10 Excellent

Jed, Oakdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazingly located 3 star hotel right next to the port. staff and service definitely 5 star. extremely accommodating and polite, staff went above and beyond to ensure my stay was as enjoyable as possible. even went as far as spending 2hrs organising a car to airport at short notice. amazing location with rooftop bar and pool and great restaurant on site. cannot recommend this place more.
Stayed 4 nights in Jul 2022

6/10 Okay

Vahan, WINNETKA

Poor management
Stayed 7 nights in Jun 2022

10/10 Excellent

Dale

Stayed 3 nights in Oct 2019

4/10 Poor

Bronwyn

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Even though Hotel Il Faro has lovely staff, good rooms, rooftop pool I would never stay or recommend the property. The noise. We were unable to sleep. The restaurant went to all hours, situated under our room. The bar had loud music and the traffic never stopped. It would be 3am before some respite. I am surprised the hotel had no respect for paying guests and continued to entertain at all hours.
Stayed 3 nights in Jun 2022

10/10 Excellent

Chrissie, Granada Hills

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location by the port, easy to take the elevator or bus up to the city center , very clean and nice. Great breakfast. Will hold your luggage.
Stayed 2 nights in Jun 2022