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Overall the stay was good. They were having a eco- friendly promotion where they offered me 2 bottles of wines for not doing house keeping. Separately, on the last night, a request for a top up of tissue box and facial cotton/ cotton buds took me an unfortunate 3 calls to housekeeping and a 45mins wait to finally get the items. That was very disappointing.

Any staff that we had interaction with were excellent.

Luxury hotel quality which is more Asian (larger and higher standard) than European. Great river views and nice luxury feel to the hotel (used to be Four Seasons). More for business Travellers than tourists given location by the business district but it has great transport links to West End. Only 'weakness' is not much atmosphere in bar or restaurant area. Staff are great and gave me a late checkout 3pm which is rare nowadays.

The receptionist had lovely customer service and I felt welcomed. The room is well maintained classic British style and loved glass bottled waters and local chocolate/snack that was provided complimentary. The area is safe and loved my stay there. Sunday roast and English breakfast were also delicious! Also if you’re flying from Heathrow it’s only 20 mins away by train.

Great and cheap business hotel.

Great location 👌 connected to T4 directly 👍 breakfast super satisfied Highly recommend 👍

The best hotel I ever stayed in London !

The overall design of the Hotel is excellent but shortcomings were the restaurant standards for breakfast and dinner and the layout of the room furniture including the absence of surfaces for luggage