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Reviews of Royalton Grenada, An Autograph Collection All-Inclusive Resort

4.5 out of 5
Royalton Grenada, An Autograph Collection All-Inclusive Resort
Magazine Beach Point Seline, St. George's, St George's

Reviews

8.0

Very good

Rating 10 - Excellent. 211 out of 473 reviews" "
Rating 8 - Good. 125 out of 473 reviews" "
Rating 6 - Okay. 62 out of 473 reviews" "
Rating 4 - Poor. 36 out of 473 reviews" "
Rating 2 - Terrible. 39 out of 473 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Hazel-Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely place. Only one issue, we had four guests in the room and was given towels for two. Otherwise everything was great.
Stayed 2 nights in Apr 2024

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Royalton property was lovely and the pool and beach was beautiful. The staff was very friendly and wonderful. The food was ok but if you can’t do steps this is not the place for you, although there were trams to escort people as needed. I would highly recommend and would return.
Stayed 5 nights in Apr 2024
Response from Royalton Grenada on 26 Apr,2024
Dear Cheryl,We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team

8/10 Good

Ormanic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What was unique about the property was the fact that all the staff was very, very pleasant and accommodating. We celebrated our 25th wedding anniversary during our stay and appreciated the efforts made by Jackie, Guest Services Manager, the F&B Manager along with the Chef at Grazzie Restaurant to make it a special and memorable evening for us. We just can’t forget Lisa whose smile and genuine personality will be forever etched in our minds for she went above and beyond to secure the peanut butter for our nutmeg and peanut butter shake. Also, special mention of Simon our bellman, Kinnesha and Tracey at the Front Desk along with the lovely service crew (hostesses, wait staff & bus boys) in Gourmet Marche the buffet restaurant. We also can’t forget Ronnie the server from the Lobby Bar who made a special effort to refill your beverage and tidy the area along the way and Naomi, hostess for Taj & Ma Maison restaurant. We say thank you to everyone for making our experience a memorable one.
Stayed 4 nights in Apr 2024
Response from Royalton Grenada on 24 Apr,2024
Dear Ormanic,Thank you for sharing your review of Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa with us! Your comments highlighting Jackie, Guest Services Manager, the F&B Manager, along with the Chef from Grazie Restaurant, Simon, your Bellman, the beautiful ladies in the Coffee Lounge the very hospitable service staff (i.e. the hostesses, wait and bus staff) at The Buffet Restaurant, Naomi the hostess at the restaurant, Ronnie the server at the Lobby Bar who ensured that our drinks were replenished Kenneisha in Guest Services and Tracey at Checkout not forgetting Lisa, with her warm smile and hospitable nature are a delight to read as we love going above and beyond to ensure our guests have a fantastic time with us. We appreciate your review and are looking forward to hosting you again soon so you can enjoy our luxurious services! Regards,Royalton GrenadaManagement Team

6/10 Okay

Watson

Liked: Staff & service, property conditions & facilities
Coffee maker never worked I couldn’t iron my clothes, there was no Iron. The steamer was dirty. The food was very good. Shower was good.
Stayed 4 nights in Apr 2024
Response from Royalton Grenada on 24 Apr,2024
Dear Watson,Thank you for choosing our resort and for taking the time to share your feedback with us. Please accept our sincerest apology for the inconveniences you would've experienced as this is certainly not the holiday, we wished for you. We pride ourselves on service and what you have experienced is inexcusable. We are truly regretful for your experience and can assure you that the reported issues are in no way a true representation of our brand standard. Every concern raised has been shared with our management team. Regards,Royalton GrenadaManagement Team

4/10 Poor

Rodger Eugene

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice, but the staff were a little unprofessional. The cleaning staff accidentally left my door open all day after cleaning and places around the resort were not clean.
Stayed 3 nights in Apr 2024
Response from Royalton Grenada on 22 Apr,2024
Dear Rodger EugeneThank you for choosing our resort and for taking the time to share your feedback with us. Please accept our sincerest apology for the inconveniences you would've experienced as this is certainly not the holiday, we wished for you. We pride ourselves on impeccable service and what you have experienced is inexcusable. We are truly regretful for your experience and can assure you that the reported issues are in no way a true representation of our brand standard. Every concern raised has been shared with our management team. Regards,Royalton GrenadaManagement Team

8/10 Good

Amelia

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Royalton Grenada on 22 Apr,2024
Dear Amelia,Your review of Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories. Your positive comments have been shared with our team and your return to our outstanding resort will be highly anticipated. Regards,Royalton Grenada Management Team

8/10 Good

Deslyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Royalton Grenada on 22 Apr,2024
Dear Deslyn,Your review of Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories. Your positive comments have been shared with our team and your return to our outstanding resort will be highly anticipated. Regards,Royalton GrenadaManagement Team

8/10 Good

Joannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here but the only reason I rated overall rating a 4 is because one evening the fire alarm in our area went off for over a minute.we exited our room and only one other couple made their way down as we thought something must obviously wrong if the fire alarm is going off. No security or other staff member came to check and inform guests that the area was safe to renter. Guests just stayed in their room. I was unbelievably angry and concerned at the clear lack of emergency response protocols. I spoke with the head of security that evening and he was sweet and apologized but I also told him that the hotel needs to do better in this area and let guests know what’s happening even if there was no fire, an alarm went off for a long time. What if something was really wrong? Otherwise stay was great. Staff was lovely. Enjoyed the restaurants and the beach.
Stayed 4 nights in Feb 2024
Response from Royalton Grenada on 19 Apr,2024
Dear Joannah,Thank you for choosing our resort and for taking the time to share your feedback with us. Please accept our sincerest apology for the inconveniences you would've experienced as this is certainly not the holiday we wished for you. We pride ourselves on security and we are truly regretful for your experience and can assure you that the reported issues are in no way a true representation of our brand standard. Every concern raised has been shared with our management team. Regards,Royalton GrenadaManagement Team

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024
Response from Royalton Grenada on 19 Apr,2024
Dear Kayla,We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team

2/10 Terrible

Daniel E

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Hotel staff at reception desk was extremely rude and not able to problem solve or be diplomatic with any problems with reservations!! Terrible management and customer service
Stayed 8 nights in Apr 2024
Response from Royalton Grenada on 16 Apr,2024
Dear Daniel E,Thank you for taking the time to advise us of your recent stay. Our team values your feedback and the information you have provided will allow us to identify areas of opportunities and implement the necessary measures to prevent recurrences of these shortfalls and enhance your future vacation experience. We take great care to ensure that important matters such as this are effectively managed. We will immediately share this information with the respective departmental heads. We hope you can afford us a second chance to improve on the highlighted concerns. Regards,Royalton GrenadaManagement Team

10/10 Excellent

Julius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was absolutely excellent. Property is beautiful and the food is really good. Will definitely return to stay again.
Stayed 3 nights in Feb 2024
Response from Royalton Grenada on 19 Apr,2024
Dear Julius,Your review of Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories. Your positive comments have been shared with our team and your return to our outstanding resort will be highly anticipated. Regards,Royalton GrenadaManagement Team

6/10 Okay

Anthony

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We booked a luxury sea view room, for 3 adults, we got a king bed, it took 90 minutes to change our room, then there was no toiletries, no soap.. The food at the Italian restaurant was good, the main buffet was ordinary. Staff at the restaurants were good, especially at the Italian restaurant.
Stayed 2 nights in Apr 2024
Response from Royalton Grenada on 15 Apr,2024
Dear Anthony,Thank you for choosing our resort for your recent stay and for taking the time to share your review. It is great to note that you enjoyed the food at the Italian restaurant. It is however unfortunate to read that this stay did not meet our usual standards that we strive to deliver to our guests. We have noted all your comments and have already shared them with the relevant department heads. It would mean much to us if we were to have another opportunity to provide you with our usual excellent service, so that we may meet and even exceed your expectations. Regards,Royalton GrenadaManagement Team

10/10 Excellent

Lana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Staff was always helpful. Rooms was nice Good entertainment
Stayed 5 nights in Apr 2024
Response from Royalton Grenada on 15 Apr,2024
Dear Lana,Your review of Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories. Your positive comments have been shared with our team and your return to our outstanding resort will be highly anticipated. Regards,Royalton GrenadaManagement Team

4/10 Poor

Leslie, Evanston

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Unfortunately, we didn't fully enjoy our stay at the Royalton. I don't think the Diamond Club upgrade was worth the expense and it was far from "luxury." While it was a beautiful view and we loved being so close to the beach, we were very disappointed with the Diamond Club "amenities" including the butler service. There seemed to be constant miscommunications and requests were only accommodated half of the time. It was almost as if our requests (turn down service, bucket of ice, late check out, etc.) were an inconvenience. There also was very much to be desired when it came to room service (long wait for food that looked nothing like photos); check-in/check-out (some staff were not warm/friendly/helpful and check-in took much longer than it should have); and understanding what made the Diamond Club any different from the other parts of the resort especially when it seemed much more crowded/overbooked. However, we did love the spa services and there were a few staff members, like Shaquille and Jay, that were extremely nice and made sure we made the most of our stay. While we would definitely come back to Grenada--I doubt we will be coming back to this property.
Stayed 3 nights in Apr 2024
Response from Royalton Grenada on 19 Apr,2024
Dear Leslie,Thank you for taking the time to advise us of your recent stay. Our team values your feedback and the information you have provided will allow us to identify areas of opportunities and implement the necessary measures to prevent recurrences of these shortfalls and enhance your future vacation experience. We take great care to ensure that important matters such as this are effectively managed. We will immediately share this information with the respective departmental heads. We hope you can afford us a second chance to improve on the highlighted concerns.Regards,Royalton GrenadaManagement Team

10/10 Excellent

DOROTHY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great entertainment Good Customer service
Stayed 4 nights in Apr 2024
Response from Royalton Grenada on 15 Apr,2024
Dear DOROTHY,We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really loved how it never felt crowded and the staff was super nice. The view was great from our room and the beach was beautiful.
Stayed 5 nights in Apr 2024
Response from Royalton Grenada on 11 Apr,2024
Dear Suzanne,We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team

10/10 Excellent

Marsha, Brooklyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly and attentive staff. Safe and clean environment. Great food options and convenient location.
Stayed 1 night in Apr 2024
Response from Royalton Grenada on 11 Apr,2024
Dear Marsha,We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team

6/10 Okay

Eddy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property location is great, the staff were 5/10, not what you would expect on an all inclusive resort.
Stayed 3 nights in Apr 2024
Response from Royalton Grenada on 11 Apr,2024
Dear Eddy,Thank you for taking the time to advise us of your recent stay. Our team values your feedback and the information you have provided will allow us to identify areas of opportunities and implement the necessary measures to prevent recurrences of these shortfalls and enhance your future vacation experience. We take great care to ensure that important matters such as this are effectively managed. We will immediately share this information with the respective departmental heads. We hope you can afford us a second chance to improve on the highlighted concerns. Regards,Royalton GrenadaManagement Team

10/10 Excellent

KEVIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food, Restaurant Manager Yuvi onsite helping out. Lots of local options. Bae service Excellent. The staff at royalton works really hard. I would rate this hotel 5 stars. Stuff they can improve on. Have reliable shuttle service between rooms. The hills and steps are challenging and can be a deterrent to hotel All in all Excellent service
Stayed 5 nights in Apr 2024
Response from Royalton Grenada on 9 Apr,2024
Dear KEVIN, Thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent vacation and taking the time to share your experience with us. Your comments highlighting our "Excellent food, Restaurant Manager Yuvi onsite helping out" are much appreciated. It was certainly a pleasure hosting you and we look forward to your return. Regards,Royalton GrenadaManagement Team

10/10 Excellent

Cathrine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach, view, landscaping
Stayed 7 nights in Mar 2024
Response from Royalton Grenada on 9 Apr,2024
Dear Catherine,We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Such a great experience staying at the Royalton! From the hospitality, food, the staff, entertainment, I had such an amazing time there.
Stayed 5 nights in Apr 2024
Response from Royalton Grenada on 9 Apr,2024
Dear Erika,We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team

6/10 Okay

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The grounds were great and the staff, wonderful. The food was not very good, nor were there many options to choose from, especially as a vegetarian. My friend got food poisoning, and she never one to get sick.
Stayed 4 nights in Feb 2024
Response from Royalton Grenada on 5 Apr,2024
Dear MichelleThank you for choosing our resort and for taking the time to share your feedback with us. Please accept our sincerest apology for the inconveniences you would've experienced as this is certainly not the holiday, we wished for you. What you have experienced is inexcusable and are truly regretful for your experience. We can assure you that the reported issues are in no way a true representation of our brand standard and every concern raised has been shared with our management team. It would mean much to us if we were to have another opportunity to provide you with our usual excellent service, so that we may meet and even exceed your expectations. Regards, Royalton Grenada Management Team

10/10 Excellent

Shennon, Couva

Stayed 4 nights in Mar 2024
Response from Royalton Grenada on 26 Apr,2024
Dear Shennon,We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team

10/10 Excellent

Chantal

Stayed 6 nights in Mar 2024
Response from Royalton Grenada on 24 Apr,2024
Dear Chantal,Your review of Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories. Your positive rating has been shared with our team and your return to our outstanding resort will be highly anticipated. Regards,Royalton GrenadaManagement Team

8/10 Good

Khem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its location near the airport. The staff was coureous and accomadating as we had arrived early at 8.30am and our room would not be ready before 3 pm. The front desk then made a rush call for room to be ready and by 1.15 pm we got our room. I did not like the fact that there is no elevator in the buildings and as such we had to walk up and down stairs to get to our room which was on 3rd. Floor. This is an issue with many guests who are older.
Stayed 4 nights in Mar 2024
Response from Royalton Grenada on 3 Apr,2024
Dear Khem, Your review of Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories. Your positive comments have been shared with our team and your return to our outstanding resort will be highly anticipated. Regards,Royalton GrenadaManagement Team

4/10 Poor

Robin

Stayed 5 nights in Feb 2024
Response from Royalton Grenada on 3 Apr,2024
Thank you for taking the time to advise us of your recent stay. Our team values your feedback and the information you have provided will allow us to identify areas of opportunities and implement the necessary measures to prevent recurrences of these shortfalls and enhance your future vacation experience. We will immediately share this information with the respective departmental heads. We hope you can afford us a second chance to improve on the highlighted concerns. Regards,Royalton GrenadaManagement Team

10/10 Excellent

Carlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to relax!
Stayed 3 nights in Mar 2024
Response from Royalton Grenada on 2 Apr,2024
Dear Carlene, We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team

10/10 Excellent

Joan

Liked: Property conditions & facilities
Everything was wonderful. I traveled alone as a single woman and did not feel uncomfortable. I stayed in the Diamond Club, which, in my opinion, is a must if you are traveling as a single female. My butlers, Mary and Milano, always checked up on me, made my dinner reservations, and took good care of me. The administrative team was friendly, attentive and professional. The place was well run. Vanessa did an excellent job cleaning my room. All the buggy drivers, Akim and his twin to name a few, were friendly and very helpful transporting me around the resort. I, also, enjoyed the variety of food and restaurants. I can go on and on, but just want to say go Diamond Club and you will have a great time.
Stayed 6 nights in Mar 2024
Response from Royalton Grenada on 2 Apr,2024
Dear Joan Your review of Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories. Your positive comments highlighting butlers, Mary and Milano, have been shared with our team and your return to our outstanding resort will be highly anticipated. Regards,Royalton GrenadaManagement Team

6/10 Okay

Trina

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
The resort was really nice, the front desk staff wasn’t knowledgeable to things they should’ve been. Staff in restaurants have different rules on attire to eat. I would never go back there
Stayed 4 nights in Mar 2024
Response from Royalton Grenada on 31 Mar,2024
Dear Trina,Thank you for choosing our resort and for taking the time to share your feedback with us. Please accept our sincerest apology for the inconveniences you would've experienced as this is certainly not the holiday, we wished for you. What you have experienced is inexcusable and are truly regretful for your experience. We can assure you that the reported issues are in no way a true representation of our brand standard and every concern raised has been shared with our management team. It would mean much to us if we were to have another opportunity to provide you with our usual excellent service, so that we may meet and even exceed your expectations. Regards, Royalton Grenada Management Team

10/10 Excellent

RACHAEL, PIARCO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Variety of food was quite tasty. Staff was wonderful. Lots to do in the resort.
Stayed 3 nights in Mar 2024
Response from Royalton Grenada on 2 Apr,2024
Dear RACHAEL,Your review of Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories. Your positive comments have been shared with our team and your return to our outstanding resort will be highly anticipated. Regards,Royalton GrenadaManagement Team

10/10 Excellent

Jean Mie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Royalton Grenada on 2 Apr,2024
Dear Jean Mie,We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton Grenada Management Team

8/10 Good

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Royalton Grenada on 26 Mar,2024
Dear Rachael,Your review of Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories. Your positive review has been shared with our team and your return to our outstanding resort will be highly anticipated. Regards,Royalton GrenadaManagement Team

4/10 Poor

Folayan

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Royalton Grenada on 25 Mar,2024
Dear Folayan,Thank you for choosing our resort and for taking the time to share your feedback with us. Please accept our sincerest apology for the inconveniences you would've experienced as this is certainly not the holiday, we wished for you. What you have experienced is inexcusable and are truly regretful for your experience. We can assure you that the reported issues are in no way a true representation of our brand standard and every concern raised has been shared with our management team. It would mean much to us if we were to have another opportunity to provide you with our usual excellent service, so that we may meet and even exceed your expectations. Regards, Royalton Grenada Management Team

8/10 Good

SUSAN

Stayed 2 nights in Mar 2024
Response from Royalton Grenada on 10 Apr,2024
Dear SUSAN, We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Royalton Grenada on 21 Mar,2024
Dear Maria,We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team

10/10 Excellent

Keerean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible experience, friendly and welcoming staff. A wide range of local and exotic food. Special shout out to Yuvi and Nelon for an exceptional customer service experience.
Stayed 3 nights in Mar 2024
Response from Royalton Grenada on 14 Mar,2024
Dear Keerean,Your review of Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories. Your positive comments highlighting Yuvi and Nelon for an exceptional customer service experience, have been shared with our team and your return to our outstanding resort will be highly anticipated. Regards,Royalton GrenadaManagement Team

10/10 Excellent

Kieron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly
Stayed 4 nights in Mar 2024
Response from Royalton Grenada on 14 Mar,2024
Dear Kieron,We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team

8/10 Good

Elyse

Travelled with family
Liked: Staff & service, property conditions & facilities
Good hotel with a wide selection of food in tbe buffet. Mansion, the Indians restaurant and Italian had minimal portions. The Italian restaurant is totally disorganized. Once seated there is no service. Our hotel room floor was filthy from the moment we arrived through checkout. Pool restaurant opened at 12:30 vs 12 as posted. Fitness was excellent!
Stayed 6 nights in Mar 2024
Response from Royalton Grenada on 14 Mar,2024
Dear Elyse,Thank you for choosing our resort for your recent stay and for taking the time to share your review. It is great to note that you enjoyed the wide selection of food in the buffet along with our fitness program. It is however unfortunate to read that this stay did not meet our usual standards that we strive to deliver to our guests. We have noted all your comments and have already shared them with the relevant department heads. It would mean much to us if we were to have another opportunity to provide you with our usual excellent service, so that we may meet and even exceed your expectations. Regards,Royalton GrenadaManagement team

10/10 Excellent

Karis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach area with great snorkeling. Friendly staff. Food was okay in terms of variety but they could work to make it more tasty. The Indian cuisine was terrible.
Stayed 7 nights in Mar 2024
Response from Royalton Grenada on 14 Mar,2024
Dear Karis,Your review of Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories. Your positive comments have been shared with our team and your return to our outstanding resort will be highly anticipated. Regards,Royalton GrenadaManagement Team

2/10 Terrible

Sana Aqeela

Stayed 6 nights in Mar 2024
Response from Royalton Grenada on 31 Mar,2024
Dear Sana Aqeela,Thank you for choosing our resort and for taking the time to share your feedback with us. Please accept our sincerest apology for the inconveniences you would've experienced as this is certainly not the holiday, we wished for you. What you have experienced is inexcusable and are truly regretful for your experience. We can assure you that the reported issues are in no way a true representation of our brand standard and every concern raised has been shared with our management team. It would mean much to us if we were to have another opportunity to provide you with our usual excellent service, so that we may meet and even exceed your expectations. Regards, Royalton Grenada Management Team

2/10 Terrible

Erin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice facility. Everything very clean and excellent service. Great overall minus the showing up without a room and sending us to an alternate less inclusive resort for a night and all the wasted time of that process.
Stayed 4 nights in Mar 2024
Response from Royalton Grenada on 7 Mar,2024
Dear Erin,Thank you for taking the time to advise us of your recent stay. Our team values your feedback and the information you have provided will allow us to identify areas of opportunities and implement the necessary measures to prevent recurrences of these shortfalls and enhance your future vacation experience. We take great care to ensure that important matters such as this are effectively managed. We will immediately share this information with the respective departmental heads. We hope you can afford us a second chance to improve on the highlighted concerns. Regards,Royalton GrenadaManagement Team

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great. Property is Very clean. Staff friendly
Stayed 2 nights in Mar 2024
Response from Royalton Grenada on 7 Mar,2024
Dear Chelsea,We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. RegardsRoyalton GrenadaManagement Team

6/10 Okay

Yogendran

Liked: Staff & service, property conditions & facilities
The workers were courteous, helpful and always willing to help with a smile. The restaurants were average with the Italian being the worst. With regards to the beverages, the quality of the alcohol available for consumption was below average. The wine selection was horrendous and I had the pleasure of tasting them and they tasted like vinegar. Need to improve the quality of the offering.
Stayed 6 nights in Feb 2024
Response from Royalton Grenada on 1 Mar,2024
Dear Yogendran,Thank you for taking the time to advise us of your recent stay. Our team values your feedback and the information you have provided will allow us to identify areas of opportunities and implement the necessary measures to prevent recurrences of these shortfalls and enhance your future vacation experience. We take great care to ensure that important matters such as this are effectively managed. We will immediately share this information with the respective departmental heads. We hope you can afford us a second chance to improve on the highlighted concerns.Regards,Royalton Grenada Management Team

8/10 Good

Andy, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay. Food quality was very good. Liquor quality is mediocre.
Stayed 6 nights in Feb 2024
Response from Royalton Grenada on 1 Mar,2024
Dear AndyWe would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards, Royalton Grenada Management Team

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Baby friendly
Stayed 1 night in Feb 2024
Response from Royalton Grenada on 27 Feb,2024
Dear Michelle,We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely needs streaming options in the rooms. Otherwise, good pl
Stayed 7 nights in Feb 2024
Response from Royalton Grenada on 23 Feb,2024
Dear Jeff,Your review of Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories. Your positive comments have been shared with our team and your return to our outstanding resort will be highly anticipated. RegardsRoyalton GrenadaManagement Team

6/10 Okay

Rasheda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My butler Lister and Al was amazing. They went above and beyond to make sure we were comfortable and had a great stay. Their service and care was by far the best part of our stay
Stayed 3 nights in Feb 2024
Response from Royalton Grenada on 23 Feb,2024
Dear Rasheda,We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team

6/10 Okay

Sanaz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great and the grounds are nice, and the room was what we expected. The food however is very disappointing. I had half thawed croissant for breakfast, and the Italian food at Grazie is offensive. The restaurant reservation process is not very convenient, you have to show up right when they open in person and reserve tables which somehow are already booked till 7:30. The food experience needs significant improvement, and introducing some local Grenadian food would be nice.
Stayed 4 nights in Feb 2024
Response from Royalton Grenada on 22 Feb,2024
Dear Sanaz,Thank you for taking the time to advise us of your recent stay. Our team values your feedback and the information you have provided will allow us to identify areas of opportunities and implement the necessary measures to prevent recurrences of these shortfalls and enhance your future vacation experience. We take great care to ensure that important matters such as this are effectively managed. We will immediately share this information with the respective departmental heads. We hope you can afford us a second chance to improve on the highlighted concerns. Regards,Royalton GrenadaManagement Team

4/10 Poor

Stephen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
In my personal opinion the problems here are a result of "corporate culture", not the nice staff who try. Here's my experience through my eyes. 1) upon registering they strike fear into you by procalaiming a fine if you lose your wrist band. That was a topic of discussion among - the anxiety of having this over your head when being supposed to relax. 2) The diamond club is a joke. It is a caste system with no real difference and you are reminded so all the time. Don't upgrade to it. 3) I am not an epicurean, but the food and presentation is shockingly for me below acceptable. 4) We had to remind to get our room cleaned half the time. The other half the time they forgot towels. 5) Useable portion of beach without rocks is minimal. 6) They have entertainment, but have a propensity to blast the amps so loud that you really can't hear or discern. Too bad: they had a great violinist who could not even hear herself play. The Vibe staff, though they are supposed to be cheer leaders for the fun, humiliated me when I wore a nice wind breaker to the restaurants due the excessively low temps they refuse to adjust. Usually there are vacant tables at the buffet, but a long line to get in because of the very slow replacement of food. The nice couples we met had belly aches from the food. Portion control and cost containment on steroids is overdone. They also hire circulating sophisticated apologists where money could be used better elsewhere. Nice sand/water. Just my opinion.
Stayed 8 nights in Feb 2024
Response from Royalton Grenada on 22 Feb,2024
Dear Stephen,Thank you for taking the time to advise us of your recent stay. Our team values your feedback and the information you have provided will allow us to identify areas of opportunities and implement the necessary measures to prevent recurrences of these shortfalls and enhance your future vacation experience. We take great care to ensure that important matters such as this are effectively managed. We will immediately share this information with the respective departmental heads. We hope you can afford us a second chance to improve on the highlighted concerns. Regards,Royalton GrenadaManagement Team

8/10 Good

Roderick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
An excellent family get away!
Stayed 4 nights in Feb 2024
Response from Royalton Grenada on 20 Feb,2024
Dear Roderick,We would like primarily to thank you for choosing Royalton Grenada an Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and for taking the time to share your review. It will be a pleasure to welcome you back to our beautiful property again soon. Regards,Royalton GrenadaManagement Team