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Reviews of Hotel De Normandie

3 out of 5
Hotel De Normandie
Dicq Road Havre Des Pas, St. Saviour, Jersey

Reviews

7.8

Good

Rating 10 - Excellent. 205 out of 853 reviews" "
Rating 8 - Good. 406 out of 853 reviews" "
Rating 6 - Okay. 187 out of 853 reviews" "
Rating 4 - Poor. 40 out of 853 reviews" "
Rating 2 - Terrible. 15 out of 853 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Harrison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kind Regards, Reception on 4 May,2024
Thank you for your feedback!We hope to welcome you again in the future.

10/10 Excellent

DONIA

Liked: Amenities
So friendly also helpful and so clean and everything excellent
Stayed 5 nights in Apr 2024
Response from Kind Regards, Reception on 27 Apr,2024
Thank you for choosing to stay with us and for your feedback! We hope to welcome you in the future.

6/10 Okay

Danielle

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
When we first arrived the room was not like any of the photos online. The safe didn’t work, water pressure was terrible and the door didn’t lock either. The twin room, the beds were either side of the room not next to each other like on the photos. The room was right next to the busy road and we did not get any sleep on the first night. Once moved rooms we had a family room with bunk beds but the toilet leaked and the safe still didn’t work.
Stayed 4 nights in Apr 2024
Response from Kind Regards, Reception on 27 Apr,2024
Thank you for choosing to stay with us and for your feedback. We have passed on your remarks to management. We hope to welcome you in the future.

8/10 Good

Deena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Kind Regards, Reception on 13 Apr,2024
Thank you for choosing to stay with us and for your feedback! We hope to welcome you again in the future.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from Kind Regards, Reception on 13 Apr,2024
Thank you for choosing to stay with us and for your feedback! We hope to welcome you again in the future.

8/10 Good

Hazel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right by the glorious beach. Easy walk into main town square. Fabulous food options in and around hotel. Delicious hotel breakfast in really good breakfasting restaurant. Really good staff at breakfast. Really lovely and helpful day reception staff (Zara especially)
Stayed 3 nights in Mar 2024
Response from Kind Regards, Reception on 13 Apr,2024
Thank you for choosing to stay with us and for your feedback! We hope to welcome you again in the future.

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
He staff were professional, and overall my stay was comfortable and I was able to relax.
Stayed 3 nights in Mar 2024
Response from Kind Regards, Reception on 13 Apr,2024
Thank you for choosing to stay with us and for your feedback! We hope to welcome you again in the future.

10/10 Excellent

Simon

Stayed 3 nights in Mar 2024
Response from Kind Regards, Reception on 13 Apr,2024
Thank you for choosing to stay with us and for your feedback! We hope to welcome you again in the future.

8/10 Good

Jacqui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It met our need as an emergency visit
Stayed 3 nights in Mar 2024
Response from Kind Regards, Reception on 27 Apr,2024
Thank you for choosing to stay with us and for your feedback! We hope to welcome you in the future.

8/10 Good

Betty

Travelled with family
Liked: Property conditions & facilities, room comfort
Great value for money
Very pleasant staff Breakfast was included and was good apart from the usual eggs being kept in heaters going hard Pool small but good and small hot tub Rooms a little old fashioned but there is obviously an ongoing up date programme Position excellent Bus stops close by and on edge of St Helier so walking is possible Sea across the road and access to beach
Stayed 7 nights in Feb 2024
Response from Kind Regards, Reception on 13 Apr,2024
Thank you for choosing to stay with us and for your feedback! We hope to welcome you again in the future.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
review
i stayed here for 1 night last weekend. i was a solo traveller. the room was ok, a very small room with a single bed and table. the bathroom was ok, shower was dated, old and a bit rusty. my room was directly next to the pool entrance so it was noisy as the pool was often being used. the floors are like rice paper and you can hear every conversation of the people above you. the walls were also paper thin and could hear everything outside your room. the breakfast was the best part. full english buffet style, as well as cereals, juices, pastries, and toast. car park was very odd. had about 8 spaces outside the hotel which were all very weird angles and no one could park properly. there was an overflow car park which had about 10 more spaces so not the best when it gets busy i imagine. would not stay again
Stayed 1 night in Jan 2024

10/10 Excellent

agnes

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Rafael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
It was just fine
It was nice It’s an old hotel But it is good I love the coffee in the room Note: in the winter the heater is not strong, so it was cold in the room. But overall it was good.
Stayed 1 night in Jan 2024

4/10 Poor

Adam

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff at the hotel are welcoming and friendly, then I was told the swimming wasn't available (which wasn't informed until at hotel) heating in the room wasn't working on first night and not at all in the bathroom, when taps turned on black metallic/rust came out (says they don't do proper water checks) shower took 15mins just to warm-up
Stayed 3 nights in Jan 2024

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

6/10 Okay

Sheila

Stayed 2 nights in Dec 2023

8/10 Good

Deborah

Stayed 3 nights in Dec 2023

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel, good location
Received a warm welcome arrival and although I was slightly early they checked me in straight away. Lovely, interesting building full of nooks and crannies. Very clean. Room was serviced to a high standard every day. Breakfast was excellent. Lovely sausages. Only complaint is the coffee was awful. Plenty of hot water in the shower. On a direct bus route into St Helier or Gorey in the other direction. Close to the beach for lovely walks. I would definitely stay here again.
Stayed 5 nights in Nov 2023

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service
Some minor issues but largely comfortable stay
Car park was packed in the evening but I understand there was repair work going on after the Ciaran storm . Room 37 has heaters not radiators Shower handle was very stiff to turn on Pillows were a bit uncomfortable - u personally like feather down pillows. Breakfast at £15 rather expensive . Otherwise as a regular customer it was a comfortable stay .
Stayed 2 nights in Nov 2023

8/10 Good

Marcin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay
Stayed 2 nights in Oct 2023
Response from Kind Regards, Reception on 29 Oct,2023
Thank you for your feedback! We are very glad to hear you enjoyed your stay with us!

2/10 Terrible

Daryl

Stayed 3 nights in Oct 2023

4/10 Poor

Delvina

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Ive never stayed in a hotel with rice crispy floors. It was so disturbing i had to change rooms at the price of giving up my bathtub! I was not best pleased. The staff was great especially Daniel. Such a lovely young man you will go far just keep on keeping on!
Stayed 4 nights in Sep 2023

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff. When we arrived, they had give us an upstairs room, my father who is 91 and partially sighted had trouble with the stairs, so I asked if we could be moved and straight away we were moved to a ground floor room at no extra cost. All staff were friendly and helpful, the restaurant had a great menu, very tasty and good price. The hotel is a little dated, but overall would probably stay there again.
Stayed 4 nights in Sep 2023
Response from Kind Regards, Reception on 14 Oct,2023
Thank you for your feedback!We hope to welcome you again in the future.

6/10 Okay

DIANE

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel and had pleasant staff. But Room was a single and very small with poor ventilation. Limited parking. Nice breakfast.
Stayed 1 night in Sep 2023
Response from hdn on 15 Sept,2023
Thank you for your feedback.

6/10 Okay

David

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from hdn on 28 Aug,2023
Thank you for your feedback.

10/10 Excellent

Zoe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel! 5 stars!
Wonderful hotel. Fantastic location a stones throw from the beach and the swimming lido, super helpful and friendly staff, very clean and buffet breakfast and tea were amazing, such a choice. When I come back to Jersey I will definitely be booking in here again.
Stayed 2 nights in Aug 2023
Response from hdn on 22 Aug,2023
Thank you for your feedback, we look forward to seeing you in the future.

10/10 Excellent

June

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alrhough not in centre of St Helier the bus stop outside the hotel was perfect for getting into the centre. Hotel very good value, staff very pleasant.
Stayed 2 nights in Aug 2023
Response from hdn on 14 Aug,2023
Thank you for your feedback, we look forward to seeing you again in the future.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the beach, staff very helpful and room was spotless
Stayed 2 nights in Jul 2023
Response from hdn on 4 Aug,2023
Thank you for your feedback, we look forward to seeing you in the future.

6/10 Okay

Patricia

Stayed 1 night in Jul 2023
Response from hdn on 22 Jul,2023
Thank you for your feedback.

8/10 Good

Daniel, Kalispell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in an excellent location with an easy walk to the beach and many restaurants and pubs nearby. The staff was very friendly. It is a nice older facility with all then quirks of narrow hallways and stairs found in older places. Our room was pretty noisy with construction noise starting pretty early and our windows were nest to the outdoor stairway and back door to the kitchen. Otherwise, it was a great stay
Stayed 1 night in Jul 2023
Response from hdn on 22 Jul,2023
Thank you for your feedback.

8/10 Good

Janice

Liked: Cleanliness, staff & service
Great staff,excellent breakfast and great location but looking a bit tired,the decor needs a refresh,my room needed painting and parts of the dining room wallpaper looking tatty but overall a good 3*hotel and worth what I paid for my stay.
Stayed 4 nights in Jul 2023
Response from hdn on 15 Jul,2023
Thank you for your feedback.

6/10 Okay

Mary

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2023
Response from hdn on 14 Jul,2023
Thank you for your feedback.

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jersey stay 23/6/23 to 30/6/23
Hotel De Normandie, a 3 star in Jersey, I would rate it a 4 star in the UK on facilities alone. Rooms are clean, and tidy, if a little small,but perfectly adequate. Finding your room can be a little difficult, although room numbers are clearly signed. Mine took 1 minute and 39 seconds from reception to room. Mainly because there are numerous left and right turns, stairs going up and down, with fire tdoor to open. Breakfast has everything you could want, and the maitre de FARIA was one of the nicest people I have ever met. The restaurant, and bar areas are large, and the food was excellent. very varied menu, and large portions. there is a swimming pool, jacuzzi, and a sauna. Poolwhen I used was normally empty. Depth is 3' 10'', so ideal for teens upwards. No kids pool, but they could use the jacuzzi with no '' bubbles ''. there is also a quite room for reading, with board games provided. ALL of the staff were extremely friendly, and helpful. Hotel is located at the east end of the island, but bus stops are right outside. excellent beach is just accross the road. Island bus service is very good. Remember to obtain a bus pass for 1/3/7 days, as it will save you a lot of money. As this is a hotel review, I will not comment to much on Jersey itself, but it is a wonderful Island. 7 days is probably enough to see most ot the tourist attractions. Jersey will not disappoint.
Stayed 7 nights in Jun 2023
Response from hdn on 9 Jul,2023
Thank you for your feedback, we look forward to seeing you again.

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not for me
This hotel is past it’s best and needs replaced
Stayed 7 nights in Jun 2023
Response from hdn on 26 Jun,2023
Thank you for your feedback.

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service
Loved the terrace, staff were so helpful and friendly. Would have liked a fridge in the room
Stayed 2 nights in Jun 2023
Response from hdn on 26 Jun,2023
Thank you for your feedback.

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good position, close to slipway & beach & diners.
Stayed 5 nights in Jun 2023
Response from hdn on 25 Jun,2023
Thank you for your feedback, we look forward to seeing you again.

10/10 Excellent

Emanuele

Stayed 2 nights in Jun 2023
Response from hdn on 23 Jun,2023
Thank you for your feedback, we look forward to seeing you again.

6/10 Okay

Lisa Caroline

Travelled with partner
Liked: Cleanliness
Good sized room with huge bed. Walking distance to town centre. Only complaint was no fridge in room.
Stayed 2 nights in Jun 2023
Response from hdn on 16 Jun,2023
Thank you for your feedback, we look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from hdn on 4 Jun,2023
Thank you for your feedback, we look forward to seeing you again.

4/10 Poor

Penelope Jane

Travelled with family and small children
Disliked: Property conditions & facilities
We used the lift. Our room was tucked out of the way. We had to go down 6 steps and then up another 3. We have a young child in a buggy. So bad. The curtain weren’t hung properly.
Stayed 4 nights in May 2023
Response from hdn on 2 Jun,2023
Thank you for letting us know, we appreciate your feedback.

8/10 Good

Robin, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service
It is a bit of a walk to town, but the bus system is good and the stops very close. Breakfast is good and the rooms are adequate, although the safe is tiny and the places to work on a laptop are limited to 1 person. It can be a bit noisy with traffic, plumbing and people walking one floor above.
Stayed 3 nights in May 2023
Response from hdn on 26 May,2023
Thank you for your feedback, we look forward to seeing you again.

8/10 Good

Malcolm, Nottingham

Travelled with partner
Liked: Cleanliness, staff & service
Nice position
Stayed 1 night in May 2023
Response from hdn on 26 May,2023
Thank you for your feedback, we look forward to seeing you again.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money!
4 night Spring break! Hotel was clean, comfortable and convenient (15 minute walk into town through the lovely Howard Park)! My room was a bit noisy first night near to some sort of droning machinery but Management moved me to a wonderful, spacious triple room with a sea view! Wonderful! Wasn’t expecting breakfast with my deal, but the marvellous buffet selection was included! The staff were excellent! Recommended! 😎👍
Stayed 4 nights in May 2023
Response from Kind Regards, Reception on 21 May,2023
Thank you for your feedback! We are very glad to hear you enjoyed your stay and we hope to welcome you in the future.

10/10 Excellent

Mic

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from hdn on 20 May,2023
Thank you for your feedback, we look forward to seeing you again in the future.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to the beach, room was clean and tidy. Staff were very helpful and it’s conveniently located near restaurants and pubs
Stayed 1 night in May 2023
Response from Kind Regards, Reception on 13 May,2023
Thank you for your feedback! We are glad to hear you enjoyed your stay with us and we hope to welcome you again in the future.

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from hdn on 5 May,2023
Thank you for your feedback, we look forward to seeing you again in the future.

6/10 Okay

jacquie

Stayed 4 nights in Apr 2023
Response from hdn on 25 Apr,2023
Thank you for your feedback, we look forward to seeing you again.

10/10 Excellent

Alastair

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from hdn on 23 Apr,2023
Thank you for your feedback, we look forward to seeing you again.

10/10 Excellent

Larry

Stayed 2 nights in Apr 2023
Response from Kind Regards, Reception on 13 May,2023
Thank you for your feedback! We hope to welcome you again in the future.