Malmaison, Stratford-upon-Avon hotels

"Not happy , room smell "

"Quite disappointing stay. The facilities are very dated and the lift very creaky. One of the lifts (the left one) felt like your foot was going to go through the floor. Bed was like lying in cement and the pillows paper thin. Tv was small and dark. Room ventilation did nothing.. was very cold. The receptionist, Steve, was on his phone on Grindr most of the time we interacted. When he wasn’t on his phone he had all these receipts on the table and said the books hadn’t balanced that night so he was annoyed. Seemed like it would’ve been a better job to complete out of customer view. Breakfast was a mini croissant and some sliced cheese that looked like it had been out a while. The “yoghurt” looked like feta cheese and was not appetising at all. Very disappointing stay to be fair. No welcoming spirit from any of the night staff. The gents in the morning shift were a lot more friendlier. I knew it was a budget hotel , but the place looked like it needed a clean. "

"Amazing building, great location. Really enjoyed the pool and spa facilities. Didn't eat at hotel so can't comment on dining."

"Everything was good, only the car park instruction was very unclear."

"M"

"Excellent location with just a short walk into city centre beside the beautiful river. The hotel was undergoing some major maintenance work, however, it was clean and comfortable with excellent room facilities. All staff members were friendly and helpful. Great breakfast with plenty of choices. Would definitely stay again, however we would avoid the pub attached to the hotel called ‘The Bear’ which was very run down (ripped seats, broken chairs) and served the worst food we have ever eaten in a restaurant!"

"Clean and very large room, lovely polite and helpful staff"

"Great location in the heart of Birmingham"

"Met friends here - we were so pleased with our rooms! We chose contemporary, they chose Tudor! We were delighted - will definitely meet up and stay again at this hotel! Breakfast was delicious too! Would definitely recommend!!"