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Reviews of Windsor Hotel Taichung

5 out of 5
Windsor Hotel Taichung
610 Sec. 4 Taiwan Boulevard, Taichung

Reviews

9.2

Wonderful

Rating 10 - Excellent. 653 out of 1000 reviews" "
Rating 8 - Good. 272 out of 1000 reviews" "
Rating 6 - Okay. 49 out of 1000 reviews" "
Rating 4 - Poor. 17 out of 1000 reviews" "
Rating 2 - Terrible. 9 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad
Stayed 2 nights in Mar 2024

10/10 Excellent

Ee Huey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Hotel with Good Breakfast!
Very comfortable and nice hotel. Spacious and clean room with a good morning breakfast selection including both Western and Asian choices. My favourite is their beef soup. They provide a pot of hot beef broth and you can select the fresh thinly sliced beef and placed in your personal bowl. Absolutely delicious.
Stayed 2 nights in Dec 2023

8/10 Good

Da-Juin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel looks bright and like new from outside. Its staff is very polite and helpful. Its restaurants seemed to have few guests. And the Chinese restaurant on the second floor was closed on the night I stayed. We did not feel like to eat at the buffet restaurant on the B1 floor. We ended up eating dinner on the first floor’s cafe which is fine. I had hoped it has more selection of restaurants.
Stayed 1 night in Nov 2023

2/10 Terrible

Koh

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
I was amazed by the attitude of the front desk staff when I informed them that my room key can open my friend room. They said that they will follow up and brushed me off. Hope this is a one off event.
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Stayed 1 night in Nov 2023

10/10 Excellent

Wei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful. Hotel room is big and clean.
Stayed 2 nights in Nov 2023

8/10 Good

Totram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Zhi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just need time to go out
Stayed 2 nights in Oct 2023

8/10 Good

Totram

Stayed 1 night in Oct 2023

10/10 Excellent

Wan Yan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are helpful and very nice. Enjoyable stay.
Stayed 3 nights in Oct 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the 2 weeks we were there, everything and everyone was great. It was a real pleasure to be there. If I ever go to Taichung again, I will stay here. Thank you all so much.
Stayed 13 nights in Aug 2023

10/10 Excellent

SUNGYONGSTEVEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Dudley

Stayed 2 nights in Mar 2023

10/10 Excellent

THUY, Santa Ana

Stayed 2 nights in Jun 2023

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good service and location
Stayed 1 night in Dec 2022

6/10 Okay

Steve

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
5-star hotel with more to expect next visit
It’s a nice hotel with wonderful facilities and we’ve always enjoyed our stays there. However, it was not satisfying this time. There wasn’t any hot water for the first night and the next morning. I filed a complaint at the front desk on my way out for business. The lady at the front desk wasn’t pleasant at all to receive my complaint. I was the one who didn’t have hot shower and I had no idea why she was giving me her attitude. Later the day I received a call to inform me that the problem was resolved and they a bottle of red wine was left which was a nice gesture. I had supper at Rose Café on the first floor and the food was superb but the service was disappointing. My family and I would go back again because of the relaxing atmosphere, the great facilities, the wonderful food and open space. Hopefully the staff would be more welcoming at our next visit.
Stayed 2 nights in Aug 2022

8/10 Good

Jennie

Stayed 1 night in Mar 2022

10/10 Excellent

Mc Glinchey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
nice, but restaurant and bar closes at 9pm
Stayed 1 night in Nov 2021

8/10 Good

Shiau Han

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On-going renovations means a lot of the facilities are not available at present however this has not affected the high standard of service and cleanliness.
Stayed 1 night in Apr 2021
Response from Ken Chen Windsor Hotel Taichung on 28 May,2021
Dear Michael Thank you for your very kind review and for sharing your positive experience with us. We are looking forward to seeing you next time.

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Quiet stay
Quiet and comfy enough. Molded areas in the shower and I told the receptionist about the broken weight scale the first night but it was never fixed by the time we checked out on the third day in the morning. Will go back again because it’s quiet and no smoky smell in the room.
Stayed 2 nights in Apr 2021
Response from Windsor Hotel Taichung on 6 Jun,2021
Dear Valued Guest, Thank you for your stay at Windsor Hotel Taichung and taking the time to leave your comments here. We regret to hear that our customer service experience and hotel facilities did not meet your expectations. Rest assured that your suggestions have been submitted to our specific departments and we will focus on enhancing the quality of our services. We hope to welcome you back to Windsor Hotel Taichung in the future.

6/10 Okay

Chia Wei

Travelled with family
Stayed 1 night in Apr 2021
Response from KEN CHEN 陳祐鼎 裕元花園酒店 市銷部公關副理 on 28 May,2021
親愛的Chia Wei貴賓您好： 感謝您選擇裕元花園酒店停留與分享您的住宿經驗， 在您本次停留期間，若對於我們的服務/設施/備品上，有能調整或改進之處，請您與我們告知，我們將盡力修正。 疫情特殊期間，也請您留意多勤洗手，外出戴口罩，保持社交距離。 期待您下次的蒞臨，祝您順心愉快。

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty and tacky
Egads! The carpet was so dirty inside of the room that I didn’t even want to change into the room slippers. Take a look at photo of the carpet. 5-star rating by the Ministry of Transportation is a joke.
Stayed 1 night in Mar 2021

10/10 Excellent

Kheng Leng

Stayed 9 nights in Jan 2021
Response from KEN CHEN 陳祐鼎 裕元花園酒店 市銷部訂房副理 on 5 Mar,2021
Dear Kheng Leng, 感謝您對於我們的喜愛與支持，期待您的下次蒞臨唷。若有其它在您入住前要與我們告知的事項，記得入住前與我們告知唷。下次見。

10/10 Excellent

Kung-Lin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒適、服務很周到
床有點過軟、飯店部分正在整修，除此之外一切都很好！早餐非常多種類而且好吃、飯店空間寬敞。
Stayed 1 night in Dec 2020
Response from KEN CHEN 陳祐鼎 裕元花園酒店 市銷部訂房副理 on 22 Dec,2020
親愛的Kung-Lin貴賓您好 非常感謝您的蒞臨予撥空分享如此棒的體驗。 對於床體過軟的部分，已轉知房務主管，由於將臨每季翻床時間，會再多加留意床鋪的支撐度；若您是喜歡硬床的貴賓，也可以入住前先通知我們，可以為您加硬床板，讓您體驗看看。 希望不久的將來您的再度來訪，更有更棒的住宿體驗。 預祝您聖誕佳節與新年愉快。

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great!
Service and staff could not be faulted and were really professional. My only small complaint was the dirty carpet in the room itself
Stayed 3 nights in Oct 2020
Response from Ken Chen Reservation Assistant Manager on 6 Nov,2020
Dear Darren Thank you for your very kind review and sharing your positive experience with us. We are looking forward to seeing you next time.

8/10 Good

Darren

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 14 nights in Oct 2020
Response from KEN CHEN 陳祐鼎 裕元花園酒店 市銷部訂房副理 on 6 Nov,2020
親愛的Darren 貴賓您好： 感謝您選擇裕元花園酒店停留與分享您的住宿經驗， 在您本次停留期間，若對於我們的服務/設施/備品上，有能調整或改進之處，請您與我們告知，我們將盡力修正。

10/10 Excellent

Yichen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from KEN CHEN 陳祐鼎 裕元花園酒店 市銷部訂房副理 on 23 Oct,2020
親愛的Yichen貴賓您好： 非常感謝您選擇裕元花園酒店停留與分享如此美好的住宿經驗， 希望下次您的台中旅程，依舊能選擇我們為您下榻的首選。 期待您下次的蒞臨，祝您順心愉快。

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
The toilet is so small that it is suitable for children. The bowl is small to start with. The hotel added a washlet that occupies a good part of the opening. The buffet arrangement is questionable during the pandemic.
Stayed 4 nights in Oct 2020

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from KEN CHEN 陳祐鼎 裕元花園酒店 市銷部訂房副理 on 25 Sept,2020
親愛的貴賓您好： 非常感謝您選擇裕元花園酒店停留與分享如此美好的住宿經驗， 希望下次您的台中旅程，依舊能選擇我們為您下榻的首選。 期待您下次的蒞臨，祝您順心愉快。

8/10 Good

I-Chen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from KEN CHEN 陳祐鼎 裕元花園酒店 市銷部訂房副理 on 21 Aug,2020
親愛的貴賓您好： 感謝您選擇裕元花園酒店停留與分享您的住宿經驗， 在您本次停留期間，若對於我們的服務/設施/備品上，有能調整或改進之處，請您與我們告知，我們將盡力修正。期待您下次的蒞臨，祝您順心愉快。

10/10 Excellent

Holger P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from KEN CHEN 陳祐鼎 裕元花園酒店 市銷部訂房副理 on 8 Jul,2020
親愛的貴賓您好： 非常感謝您選擇裕元花園酒店停留與分享如此美好的住宿經驗， 希望下次您的台中旅程，依舊能選擇我們為您下榻的首選。 祝您順心愉快。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from KEN CHEN 陳祐鼎 裕元花園酒店 市銷部訂房副理 on 10 Jun,2020
親愛的貴賓您好： 感謝您選擇裕元花園酒店停留與分享您的住宿經驗， 在您本次停留期間，若對於我們的服務/設施/備品上，有能調整或改進之處，請您與我們告知，我們將盡力修正。 期待您下次的蒞臨，祝您順心愉快。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Fast check in, clean room, nice view, multi-lingual staff.
Stayed 2 nights in May 2020
Response from Reservation Assistant Manager Ken Chen on 27 May,2020
Thank you for your very kind review and sharing your positive experience with us. We are looking forward to seeing you next time.

8/10 Good

Verified traveller

Stayed 1 night in May 2020
Response from KEN CHEN 陳祐鼎 裕元花園酒店 市銷部訂房副理 on 20 May,2020
親愛的貴賓您好： 感謝您選擇裕元花園酒店停留與分享您的住宿經驗， 在您本次停留期間，若對於我們的服務/設施/備品上，有能調整或改進之處，請您與我們告知，我們將盡力修正。期待您下次的蒞臨，祝您順心愉快。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020
Response from 裕元花園酒店 市銷部訂房副理 KEN CHEN 陳祐鼎 on 29 Apr,2020
非常感謝您選擇裕元花園酒店停留與分享如此美好的住宿經驗，希望下次您的台中旅程，依舊能選擇我們為您下榻的首選。祝您順心愉快。

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The construction going on in the front hall really cut down the value of this property; amenities are mediocre, not awful but also not up to par with this price tag.
Stayed 1 night in Feb 2020

10/10 Excellent

CHEYUAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from 裕元花園酒店 市銷部訂房副理 KEN CHEN 陳祐鼎 on 28 Feb,2020
非常感謝您選擇裕元花園酒店停留與分享如此美好的住宿經驗，希望下次您的台中旅程，依舊能選擇我們為您下榻的首選。祝您順心愉快。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020
Response from Reservation Assistant Manager Ken Chen on 30 Jan,2020
Thank you for your very kind review and sharing your positive experience with us. We are looking forward to seeing you next time.

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Good sleep without smell of cigarettes
It’s a 5-star hotel but the towels were old and smelt awful. Great thing is that NO smelt of cigarettes at all. Hotels in Asia, although marked no smoking, tend to smell cigarettes especially in the evening even with 5-star hotels.
Stayed 1 night in Dec 2019
Response from Reservation Assistant Manager Ken Chen on 8 Jan,2020
Thank you for your very kind review and sharing your experience with us. We have noted your opinion and will try our best to fix it. We are looking forward to seeing you next time.

10/10 Excellent

Dan, Portland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location near the highway, 10 minutes by taxi from HSR train and 5 min from downtown. Good and clean SPA and nice restaurants.
Stayed 1 night in Jan 2020
Response from Reservation Assistant Manager Ken Chen on 8 Jan,2020
Thank you for your very kind review and sharing your positive experience with us. We are looking forward to seeing you next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Reservation Assistant Manager Ken Chen on 8 Jan,2020
Thank you for your very kind review and sharing your positive experience with us. We are looking forward to seeing you next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Reservation Assistant Manager Ken Chen on 20 Nov,2019
Thank you for your very kind review and sharing your positive experience with us. We are looking forward to seeing you next time.

10/10 Excellent

JULIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Reservation Assistant Manager Ken Chen on 20 Nov,2019
Thank you for your very kind review and sharing your positive experience with us. We are looking forward to seeing you next time.

8/10 Good

Darko, SF

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to downtown and train, 8 dollar uber to thsr
Stayed 2 nights in Oct 2019
Response from Reservation Assistant Manager Ken Chen on 20 Nov,2019
Thank you for your very kind review and sharing your positive experience with us. We are looking forward to seeing you next time.

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Reservation Assistant Manager Ken Chen on 18 Oct,2019
Thank you for your very kind review and for sharing your positive experience with us. We are looking forward to seeing you next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Reservation Assistant Manager Ken Chen on 18 Oct,2019
Thank you for your very kind review and sharing your positive experience with us. We are looking forward to seeing you next time.