Dear Debbie, We're delighted to hear that your stay at Extended Stay America was enjoyable and met your expectations. Cleanliness and a peaceful environment are our priorities, and we're thrilled that you found everything satisfactory. We look forward to welcoming you back for another great experience.Sincerely,Hotel Management

Dear Gregory, We regret the inconvenience caused by the elevator issue and unattended desk during your stay. While we strive to maintain all services at their best, occasional disruptions may occur. Your feedback is invaluable, and we'll address these concerns to enhance guest experience. We appreciate your understanding and hope this isolated incident won't deter you from considering us in the future.Sincerely,Hotel Management

Dear Patrick, We apologize for the inconvenience caused by the elevator issue during your stay. While we strive to maintain all amenities in proper working order, unforeseen circumstances can occasionally arise. We understand the frustration this may have caused, especially with the short notice provided. Your feedback is important to us, and we will use it to improve our communication and response procedures in such situations. We appreciate your understanding and patience during this time. If your travels bring you back to the area, we hope for the opportunity to provide you with a more seamless experience.Sincerely,Hotel Management

Dear Ted, We sincerely apologize for the inconvenience caused by the out-of-order elevator during your recent stay. Your experience is concerning, and we regret any frustration this may have caused, especially considering the timing of your arrival. Please know that we take your feedback seriously and are actively working to resolve the elevator issue to prevent similar occurrences in the future. We understand the importance of a smooth and comfortable stay for our guests and deeply regret falling short in this instance. Should you choose to stay with us again, we are committed to making your experience a positive one. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Yesenia, Thank you for sharing your review. We offer our sincerest apologies for the inconveniences you encountered, from the malfunctioning elevator to the breakfast offerings. Your concerns have been duly noted, and we will work to address them to ensure a more seamless experience for all our guests. We understand the importance of a comfortable stay, especially for families, and we regret falling short of meeting your expectations. We hope you will give us an opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Gary, We're delighted to hear that you enjoyed the peaceful atmosphere at Extended Stay America. Your comfort is our priority, and it's great to know we met your expectations. We look forward to your next visit!Sincerely,Hotel Management

Dear Andrea, Thank you for sharing your experience, and we apologize for any confusion or inconvenience during your stay. We appreciate your feedback regarding our policies and breakfast offerings. We will review and clarify our policies to ensure transparency for all guests. Your comments are important to us, and we will use them to improve our services. We value your patronage and hope to welcome you back for a better experience. Thank you.Sincerely,Hotel Management

Dear Clay, We are thrilled you enjoyed your stay at Extended Stay America! Our prime location near shops and restaurants, along with our competitive pricing, aims to offer convenience and value to our guests. We apologize for any inconvenience caused by the broken elevator and appreciate your understanding. We look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Enkeleon, Thank you for posting your review of Extended Stay America. It gives us joy to know about your time here and that you had a relaxed night's sleep. Thank you for highlighting our location and sharing it with other online guests, and we hope you will join us again soon. Sincerely,Hotel Management

Dear angela, Thank you for sharing your review and the details surrounding your recent stay. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely, Hotel Management

Dear Frances, Thank you for being our valued guest and sharing your thoughtful feedback. We sincerely apologize for the issues you encountered during your visits to our hotel. Your feedback regarding the demeanor of our staff and the noise disturbances is very concerning, and we appreciate you bringing it to our attention. Please know that this is unacceptable by our service standards. We will share the concerns you mentioned with our team to ensure a more courteous and welcoming atmosphere for all of our guests moving forward. Additionally, we will look into solutions to minimize noise disruptions in the early morning hours. We hope you will consider giving us another chance to show you the outstanding experience we strive to deliver. We would be eager to welcome you back to a more fulfilling stay in the near future.Sincerely,Hotel Management

Dear Aulton, Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering excellent service and accommodations for all our guests. This type of feedback is not typical of the remarks we usually receive, so we sincerely apologize that you did not experience our team members at their best. Thanks again for your valuable feedback, and we hope you will give us another opportunity to serve you. Sincerely,Hotel Management

Dear Roberto, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Peter, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our accommodations were not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management

Dear Elizabeth, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Elizabeth, Thank you for taking the time to share about your stay. We are sorry for the issues you had with our staff. We take these reviews seriously, and your feedback is being evaluated by our team to ensure these concerns are not repeated. Again, we apologize and hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely, Hotel Management

Dear Alex, We appreciate you taking the time to share your observations. We sincerely apologize for any lapses in cleanliness during your stay. Your feedback is invaluable, and we are addressing this matter with our housekeeping team to ensure a more thorough and attentive approach in the future. We understand the importance of a clean environment for our guests and regret any inconvenience caused. Thank you for bringing this to our attention, and we hope to serve you better in the future.Sincerely,Hotel Management

Dear Michel, Thank you for reviewing your stay. We are sorry you had concerns with housekeeping in your room. We always want to exceed our guest's expectations in every area of our hotel; therefore, we are disappointed this did not happen during your visit. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. What you experienced is not typical, and we would love for you to give us another try to show you our commitment to exceptional hospitality.Sincerely, Hotel Management

Dear Raminderpal, Thank you for the feedback regarding your stay at Extended Stay America. We are glad for your generous words about our newly built property. We have noted your feedback about the work required in the gym area and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management

Dear Maria, We truly appreciate you taking the time to share your experience, as it helps us continue to improve as a team so we may better serve our guests. We will look into the suggested trashcan option to ensure this is addressed appropriately. It was such a pleasure to host your visit, and we want to thank you for choosing Extended Stay America. We look forward to many more visits with you!Sincerely,Hotel Management

Dear mayra, Thank you for reviewing your stay at our hotel. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We appreciate your positive feedback but would also like to apologize for the maintenance issues you encountered. We hope we resolved everything to your satisfaction, and we are very grateful for your patience and understanding. It was a pleasure hosting your visit, and we hope you will be our guest whenever you return to the area.Sincerely,Hotel Management

Dear Luis, Thank you for being our guest and for the feedback. We appreciate you mentioning what you liked about your stay, especially the cleanliness. However, we hope you will accept our apologies for the inconvenience of parking your bike outside. Also, we have noted your feedback about breakfast options and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management