Shangri-La Hotels and Resorts, Tanjung Piai hotels

"Teenage kids love it. Each of them have their own space. "

"Amazing!"

"The staff was very friendly. Service was very good. Room was big and clean. Had been staying at this hotel a few times. Always friend staff and clean room. Will visit again."

"Old"

"Windows not noise proof as too much noise from the traffic below can be heard especially after 10pm."

"Value for money! Breakfast included! Thank you!"

"Property manager is Candy Did not share any details on check in all the way till the checkin date and even beyond checkin time When asked (thankfully there was a previous correspondence where she left her WhatsApp number), it was mentioned that previous guest had yet to leave and that I had to leave sit till 8pm to check in Throughout the exchange, tried to call her, but she was evasive and did not answer the calls. Explained as having a meeting over the extended period of over an hour. Later, was told that can checkin. Had actually mixed up the units. This led to doubts as to whether the unit was actually properly cleaned. To add on, was told that can only get the main door access code if I left 100 rm. this was not explained anywhere in the terms and conditions. By this point, would have left if not for the fact that I was not guaranteed a refund, in addition to the need for a place to rest. Went ahead with the stay anyway. Issues 1. MBR toilet light was faulty - bathe in the dark 2. Common toilet heater was not working - if use to shower, bathe in cold water 3. Sheets cleanliness - felt that it was dusty as had a few sneezes after climbing into bed. Overall, terrible communications leaving you as a foreigner stranded without a place to rest. Probably wouldn’t want to be caught in this situation. To Expedia team,feel free to reach out. Have the communication chain on WhatsApp and video , short of a terrible audio exchange that was unfortunately not recorded."

"Overall good"

"I stayed in a three-bedroom apartment and everything was generally in order. However, I encountered a few issues, such as a stuck sliding door in the master bedroom, toilet flushing problems in the junior master and a non-working TV. I reported these through the QR code and most of the issues were promptly resolved. Additionally, my child accidentally peed on the bed and when I informed the staff, they were very understanding and did not charge me for cleaning. The apartment also had a washer-dryer which was extremely useful. Parking was plentiful and free which was a great convenience. Overall, I highly recommend this place and would love to return again!"