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Reviews of Chelmswood Motel Taupo

3.5 out of 5
Chelmswood Motel Taupo
250 Lake Terrace, Waipahihi Bay, Taupo

Reviews

8.2

Very good

Rating 10 - Excellent. 129 out of 335 reviews" "
Rating 8 - Good. 128 out of 335 reviews" "
Rating 6 - Okay. 55 out of 335 reviews" "
Rating 4 - Poor. 17 out of 335 reviews" "
Rating 2 - Terrible. 6 out of 335 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2020
Response from Management, Chelmswood Motel on 28 Jun,2020
Dear Jacqueline, Thank you so much for taking the time to review the Chelmswood. We are delighted that you enjoyed your stay here with us, this also means a lot to know that our guests are comfortable and enjoy their stay. Once again thank you so much for taking the time to write a review, and hopefully, we will have the pleasure of being able to host you again in the near future. Regards

4/10 Poor

Gary, Levin, New Zealand

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Greeted with a very offensive smell in our room. I'm surprised the cleaners never noticed it when preparing the room. Facilities otherwise very clean.
Stayed 1 night in Jun 2020
Response from Management, Chelmswood Motel on 21 Jun,2020
Dear Gary, Thank you for taking the time to post a review we appreciate your feedback, this helps us to continue to strive for the best for our Customers. I apologize for the inconvenience caused due to offensive smell. If i am not wrong i believe you have stayed in room 10. Your partner has shared her experience upon checkout. As advised we have checked the room for anything which can cause that smell but unfortunately, there was nothing. Thank you for appreciating about other facilities. I hope i can convince you to stay again with us and would recommend you to reserve Lakeview unit this time. Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was a bit hard but other than that great place to spend a night or 2.
Stayed 1 night in Jun 2020
Response from Management, Chelmswood Motel on 13 Jun,2020
Dear Guest, Thank you so much for taking the time to review the Chelmswood. We are delighted that you enjoyed your stay here with us, this also means a lot to know that our guests are comfortable and enjoy their stay. Once again thank you so much for taking the time to write a review, and hopefully, we will have the pleasure of being able to host you again in the near future. Regards

8/10 Good

Verified traveller

Stayed 1 night in May 2020
Response from Management, Chelmswood Motel on 9 Jun,2020
Dear Guest, Thnak you so much for taking the time to review the Chelmswood. We are delighted that you enjoyed your stay here with us, this also means a lot to know that our guests are comfortable and enjoy their stay. Once again thank you so much for taking the time to write a review, and hopefully, we will have the pleasure of being able to host you again in the near future. Regards

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Cleanliness
very ordinary
A cold, noisy, pokey room with very basic facilities. Not good value. And finding lipstick on the glassware doesn’t enhance the look.
Stayed 1 night in Jun 2020
Response from Management, Chelmswood Motel on 9 Jun,2020
Dear Guest, Thanks for your valuable feedback. Would like to inform you that we do have bigger units as well with more facilities. They are called as Lakeview studio. We apologize for the cleanliness of the glassware. We do appreciate all comments and action changes where necessary so thank you for your feedback. Regards

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2020
Response from Management, Chelmswood Motel on 3 Jun,2020
Dear Guest, Thank you for your valuable feedback. We apologize for meeting your expectations on this occassion. Hope we get an opportunity to serve you in future. Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed before and have been more than happy
Stayed 1 night in May 2020
Response from Management, Chelmswood Motel on 2 Jun,2020
Dear Guest, Thank you so much for taking the time to review the Chelmswood. We are delighted that you enjoyed your stay here with us, this also means a lot to know that our guests are comfortable and enjoy their stay. Once again thank you so much for taking the time to write a review, and hopefully, we will have the pleasure of being able to host you again in the near future. Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2020
Response from Management, Chelmswood Motel on 25 May,2020
Dear Guest, Thank you so much for taking the time to review the Chelmswood. We are delighted that you enjoyed your stay here with us, this also means a lot to know that our guests are comfortable and enjoy their stay. Once again thank you so much for taking the time to write a review, and hopefully, we will have the pleasure of being able to host you again in the near future. Regards

6/10 Okay

Verified traveller

Travelled with group
Liked: Amenities, property conditions & facilities
It was okay the room could of been vacuumed a bit more. They didn’t provide me with milk for Sunday morning coffee which was not cool. No remote for the tv either.
Stayed 2 nights in May 2020
Response from Management, Chelmswood Motel on 24 May,2020
Dear Guest, Thank you for your valuable feedback. We would like to inform you that room is vacuumed after every departure during housekeeping. If you would have advised us at the same time we would have done it again for you. Apology for the inconvenience caused to you. Upon arrival we provide milk complementary and extra milk is available on request for $2 per bottle. Also, the sky remote is calibrated for the functioning of TV and SKY. Regards

10/10 Excellent

Verified traveller

Stayed 1 night in May 2020
Response from Management, Chelmswood Motel on 21 May,2020
Dear Guest, Thank you so much for taking the time to review the Chelmswood. We are delighted that you enjoyed your stay here with us, this also means a lot to know that our guests are comfortable and enjoy their stay. Once again thank you so much for taking the time to write a review, and hopefully, we will have the pleasure of being able to host you again in the near future. Regards

8/10 Good

Abigail

Stayed 1 night in Mar 2020
Response from Management, Chelmswood Motel on 30 Apr,2020
Dear Abigail, Thank you so much for taking the time to review the Chelmswood. We are delighted that you enjoyed your stay here with us, this also means a lot to know that our guests are comfortable and enjoy their stay. Once again thank you so much for taking the time to write a review, and hopefully, we will have the pleasure of being able to host you again in the near future. Regards

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Mar 2020
Response from Management, Chelmswood Motel on 22 Mar,2020
Dear Guest, Thanks for valuable time and posting the feedback. We are happy to hear that you enjoy your stay. Looking forward to host you. Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Management, Chelmswood Motel on 10 Mar,2020
Dear Guest, Thank you so much for taking the time to review the Chelmswood. We are delighted that you enjoyed your stay here with us, this also means a lot to know that our guests are comfortable and enjoy their stay. Once again thank you so much for taking the time to write a review, and hopefully, we will have the pleasure of being able to host you again in the near future. Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was wonderful, welcome was friendly, property was well equipped . Highly recommended!
Stayed 1 night in Feb 2020
Response from Management, Chelmswood Motel on 2 Mar,2020
Dear Guest, Thank you so much for taking the time to review the Chelmswood. We are delighted that you enjoyed your stay here with us, this also means a lot to know that our guests are comfortable and enjoy their stay. Once again thank you so much for taking the time to write a review, and hopefully, we will have the pleasure of being able to host you again in the near future. Regards

6/10 Okay

E

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Management, Chelmswood Motel on 29 Feb,2020
Dear Guest, Thank you so much for your valuable feedback. We are happy to hear that you enjoyed your stay at Chelmswood. Looking forward to host you again. Regards

10/10 Excellent

Evelyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Management, Chelmswood Motel on 28 Feb,2020
Dear Evelyn, Thank you so much for taking the time to review the Chelmswood. We are delighted that you enjoyed your stay here with us, this also means a lot to know that our guests are comfortable and enjoy their stay. Once again thank you so much for taking the time to write a review, and hopefully, we will have the pleasure of being able to host you again in the near future. Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and facilities (pool, gym) made this property excellent value for money
Stayed 1 night in Feb 2020
Response from Management, Chelmswood Motel on 20 Feb,2020
Dear Guest, Thank you so much for taking the time to review the Chelmswood. We are delighted that you enjoyed your stay here with us, this also means a lot to know that our guests are comfortable and enjoy their stay. Once again thank you so much for taking the time to write a review, and hopefully, we will have the pleasure of being able to host you again in the near future. Regards

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I liked about this property was the location. Now that I have been away from this property, and cooled down, In mind and body! I will just say it was extremely hot outside and inside. No AC., poor air circulation, windows only open a few inches, overhang and adjacent building block breeze,fans did not help. We stayed only 1 night. out of 4 no refund on prepaid booking.
Stayed 4 nights in Jan 2020
Response from Management, Chelmswood Motel on 19 Feb,2020
Dear Guest, Thank you so much for your valuable review. We apologize for your experience on this occasion. Would like to inform you that we have different categories of room available. Please reserve Lakeview units for your next visit they are bigger in size as compared to studio, have in-room mineral pool and aircon as well. We look forward to host you again. Regards

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome property. Clean and presentable. Was a bit unsure after reading mixed reviews. Yes the plunge pool is stained - if you know anything about Sulfur- you’d understand. Had Lakeview room - fantastic view. Great outdoor seating. Very happy
Stayed 1 night in Feb 2020
Response from Management, Chelmswood Motel on 13 Feb,2020
Dear Guest, Thank you so much for taking the time to review the Chelmswood. We are delighted that you enjoyed your stay here with us, this also means a lot to know that our guests are comfortable and enjoy their stay. Once again thank you so much for taking the time to write a review, and hopefully, we will have the pleasure of being able to host you again in the near future. Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Pool was awesome, access to all amenities awesome, but conference room required attention..
Stayed 1 night in Feb 2020
Response from Management, Chelmswood Motel on 11 Feb,2020
Thank you so much for taking the time to review the Chelmswood. We are delighted that you enjoyed your stay here with us, this also means a lot to know that our guests are comfortable and enjoy their stay. Once again thank you so much for taking the time to write a review, and hopefully, we will have the pleasure of being able to host you again in the near future. Regards

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020
Response from Management, Chelmswood Motel on 5 Feb,2020
Dear Guest, Thank you so much for taking the time to review the Chelmswood. We are delighted that you enjoyed your stay here with us, this also means a lot to know that our guests are comfortable and enjoy their stay. Once again thank you so much for taking the time to write a review, and hopefully, we will have the pleasure of being able to host you again in the near future. Regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place always stay here.Would be nice to have air conditioning.outside exterior ready for a good scrub down.Excellent value for money.
Stayed 1 night in Jan 2020
Response from Management, Chelmswood Motel on 4 Feb,2020
Dear Guest, Thanks for reviewing the property. Wonderful to hear that you had such a lovely experience. Would like to inform you that we do have Lakeview studios and family units as well with has aircon in rooms. Request you to book these units next time. Looking forward to welcome you again. Regards

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Management, Chelmswood Motel on 5 Feb,2020
Dear Guest, Thank you for your feedback. We apologise that we couldn't meet your expectations on this occasion. We would like to welcome you back again at Chelmswood Motel, Taupo. Regards

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service
We booked a studio room which had no air conditioning, it was approximately 32degrees in our room, 100% uncomfortable, considering all other rooms had air conditioning, when asked to be moved to a room with air conditioning this was not an option considering there were rooms available, instead we got a fan, two bottles of water and a bowl of ice. Totally unacceptable temperature to be expected to stay and sleep in.
Stayed 2 nights in Jan 2020
Response from Management, Chelmswood Motel on 4 Feb,2020
Dear Guest, Thank you for your valuable feedback. We apologize for your experience at property. Would like to inform that we do have rooms available with aircon. Please choose room with aircon for your next stay. We looking forward to host you again. Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2020
Response from Management, Chelmswood Motel on 4 Feb,2020
Dear Guest, Thanks for reviewing the property. Wonderful to hear that you had such a lovely experience. Looking forward to seeing you again. Regards,

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Unit was clean but very dated. We had unit 26. the exterior block wall gets a lot of sun in the day and then radiates heat into the unit until about 5am. The heat pump is completely inadequate. 2 nights of very poor sleep. Lady at the desk wasn't interested when I told her about the heat problem , she just denied this being an issue.
Stayed 2 nights in Jan 2020
Response from Management, Chelmswood Motel on 4 Feb,2020
Dear Guest, Thanks for your valuable feedback and although it's disappointing to hear that there were few things you were not happy with. We do appreciate all comments and action changes where necessary so thank you for your feedback. Regards,

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room was like something out of the 80s Generally a very low standard No air conditioning and the lady on reception didn’t seem to care Probably heard it all before If they spent money in their rooms rather than their external lights it could be an improvement Overall very disappointing
Stayed 2 nights in Jan 2020
Response from Management, Chelmswood Motel on 4 Feb,2020
Dear Guest, Thanks for your valuable feedback and although it's disappointing to hear that there were few things you were not happy with. We do appreciate all comments and action changes where necessary so thank you for your feedback. Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Clean and tidy room. Very warm with only one small window for ventilation. There was a fan provided which helped with air circulation but will be of limited use as temperatures increase over summer. A box of tissues would have been a useful addition to the supplies in the room, staff need to check that all other supplies are fully topped up, not just the bare minimum provided (eg toilet paper). Some steps have been take to avoid waste and excess plastic, the small glass milk bottles which are then reused was a good way of providing fresh milk rather than UHT.
Stayed 1 night in Jan 2020
Response from Management, Chelmswood Motel on 5 Feb,2020
Dear Guest, Thanks for reviewing the property. Wonderful to hear that you had such a lovely experience. We do appreciate all comments and action changes where necessary so thank you for your feedback. Looking forward to seeing you again. Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hot water mineral pool and that it’s facing the Lake
Stayed 1 night in Jan 2020
Response from Management, Chelmswood Motel on 5 Feb,2020
Dear Guest, Thank you for reviewing the property. We are delighted to hear that you enjoyed our services and onsite facilities. Looking forward to seeing you again. Regards

6/10 Okay

Sharon

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Our stay
Comfortable unit. The right size for 2 adults, 4 children. Clean as is possible. The unit itself is tired looking. Chipped furniture, worn , hole in bench top.Large tear in lounge seat. Old style oven. Not clean. Got burnt both arms on oven door. Didnt use private spa. Uninviting area, looks unused and unclean. I wouldnt choose this motel again. The location is opposite Lake Taupo. Majority of the units have no lake views at all, just the backside of the front units. Our unit was at the back so you had no lake views whatsoever. I do prefer the lake view so book a front unit. Was it value for money...probably not. The staff were very friendly and courteous. Took a while to register. Couldnt locate booking initally...on the whole ignoring the blemishes, our stay was confortable.
Stayed 1 night in Jan 2020
Response from Management, Chelmswood Motel on 5 Feb,2020
Dear Sharon, Thank you so much for your valuable feedback. We are pleased to hear that your overall stay was comfortable. We apologize for your experience about cleaning and maintenance. Thanks for acknowledging staff initiative. We looking forward to welcome you again at Chelmswood Motel. Regards

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020
Response from Management, Chelmswood Motel on 5 Feb,2020
Dear Guest, Thanks for reviewing the property. Wonderful to hear that you had such a lovely experience. Looking forward to seeing you again. Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Liked the lovely hot pool to relax in after long day.
Stayed 1 night in Jan 2020
Response from Management, Chelmswood Motel on 5 Feb,2020
Dear Guest, Thanks for reviewing the property. Wonderful to hear that you had such a lovely experience. Looking forward to seeing you again. Regards

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Management, Chelmswood Motel on 5 Feb,2020
Dear Guest, Thank you so much for taking the time to review the Chelmswood. We are delighted that you enjoyed your stay here with us, this also means a lot to know that our guests are comfortable and enjoy their stay Hopefully, we will have the pleasure of being able to host you again. Regards

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a queen studio which was quite basic and ok in terms of size as we were out for most days. The rooms are joined by a corridor at the back and at times we could hear talking in the adjacent units. Off the road though, so traffic noise is not an issue. Nice and clean.
Stayed 2 nights in Jan 2020
Response from Management, Chelmswood Motel on 4 Feb,2020
Dear Guest, Thank you for your valuable feedback. We are pleased to know that you enjoyed your stay at our property. We have other categories of rooms as well other than basic studios. The other units are much bigger and comes with more facilities (Aircon, mineral pool and full cooking facilities). Request you to reserve that for your next stay. Regards

8/10 Good

Ian

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2020
Response from Management, Chelmswood Motel on 5 Feb,2020
Dear Guest, Thank you so much for taking the time to review the Chelmswood. We are delighted that you enjoyed your stay here with us, this also means a lot to know that our guests are comfortable and enjoy their stay. Once again thank you so much for taking the time to write a review, and hopefully, we will have the pleasure of being able to host you again in the near future. Regards

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from Management, Chelmswood Motel on 5 Feb,2020
Dear Guest, Thank you so much for taking the time to review the Chelmswood. We are delighted that you enjoyed your stay here with us, this also means a lot to know that our guests are comfortable and enjoy their stay. Once again thank you so much for taking the time to write a review, and hopefully, we will have the pleasure of being able to host you again in the near future. Regards

6/10 Okay

Elaina

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2020
Response from Management, Chelmswood Motel on 5 Feb,2020
Dear Guest, Thank you so much for taking the time to review the Chelmswood. We are delighted that you enjoyed your stay here with us, this also means a lot to know that our guests are comfortable and enjoy their stay. Once again thank you so much for taking the time to write a review, and hopefully, we will have the pleasure of being able to host you again in the near future. Regards

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful Lake View
Handy location for our needs. Happy to have a view of the Lake yet with the property being set well back from the road we weren't bothered by traffic noise like a lot of other Lakefront properties are. Older property and a little tired decor wise but perfectly clean and had everything we needed. A bonus was the mineral bath. Friendly lady welcomed us and came down to explain how the bath works. Plenty of outdoor furniture to sit outside the unit and enjoy the Lake View. Outdoor heated pool available and I noticed a function room like a camp kitchen with its own outdoor seating area which would be great for family bookings. Very happy with our stay and would come again.
Stayed 2 nights in Jan 2020
Response from Akshat on 6 Jan,2020
Dear Heather Thanks for your review and I am glad you enjoyed your stay. We look forward to welcome you back at Chelmswood Motel Taupo. Regards Chelmswood Motel

6/10 Okay

Verified traveller

Travelled with partner
Property was ok. We only needed a place to sleep and for that it was nothing spectacular. Was not happy to be told our room didn’t have a car park for it and we had to park out the back in the dirt, wasn’t happy with that.
Stayed 1 night in Jan 2020
Response from Akshat on 6 Jan,2020
Dear Guest I am sorry to hear that you did not had a park outside your room as we have the height restriction for the courtyard parking. I will advise to go for our lake views for the next time which comes with spectacular views and private mineral pool as well. Regards Chelmswood Motel Taupo

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, always clean and tidy despite some signs of wear an tear. Always my go to stopover establishment when needing to rest up after long road trips.
Stayed 1 night in Dec 2019
Response from Management, Chelmswood Motel on 19 Dec,2019
Dear Guest, Thank you so much for taking the time to review the Chelmswood. We are delighted that you enjoyed your stay here with us, this also means a lot to know that our guests are comfortable and enjoy their stay. Once again thank you so much for taking the time to write a review, and hopefully, we will have the pleasure of being able to host you again in the near future. Regards

6/10 Okay

Anne

Liked: Cleanliness, staff & service
Mixed bag
The room was more basic than I expected. No air-conditioning and so hot and stuffy, despite fan. The pool was a plus. Staff were friendly and helpful. My main grumble is that I discovered the actual cost of the room was $21 less than I paid through Hotels.com! Lesson learned for next time ...
Stayed 1 night in Dec 2019
Response from Management, Chelmswood Motel on 17 Dec,2019
Dear Anne, Thank you so much for taking out time and reviewing the property. Would like to inform you that we have rooms with Aircon as well. They are categorized as Lakeview studios, one-bedroom unit and Family unit. Would like to inform you that we always offer best deal at Motel. We would like to welcome you back again at Chelmswood Motel. Would advise you to reserve Lakeview unit for next time. Regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nicely located stopover
Pleasant surroundings with lake view and space to relax on lawn overlooking lake
Stayed 1 night in Nov 2019
Response from Management, Chelmswood Motel on 4 Dec,2019
Dear Guest, Thank you so much for taking the time to review the Chelmswood. We are delighted that you enjoyed your stay here with us, this also means a lot to know that our guests are comfortable and enjoy their stay. Once again thank you so much for taking the time to write a review, and hopefully, we will have the pleasure of being able to host you again in the near future. Regards

10/10 Excellent

Philip, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the appliances were getting a bit tired the electric jug had a leak and the cooktop was not in very good condition.
Stayed 2 nights in Nov 2019
Response from Management, Chelmswood Motel on 1 Dec,2019
Dear Guest, Thank you so much for taking the time to review the Chelmswood. We are delighted that you enjoyed your stay here with us, this also means a lot to know that our guests are comfortable and enjoy their stay. Apology for the jug leak and cooktop. We have replaced it now. Once again thank you so much for taking the time to write a review, and hopefully, we will have the pleasure of being able to host you again in the near future. Regards

6/10 Okay

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Good parking for cars with trailers. The rooms are dated and house keeping is not the best. Only 1 thin pollow each.
Stayed 2 nights in Nov 2019
Response from Management, Chelmswood Motel on 24 Nov,2019
Dear Guest, Thanks you so much for taking out time and reviewing Chelmswood. Would like to inform you that we have plans for refurbishment in rooms. We apologize or your experience with housekeeping. Extra pillows are available on request at reception. We would love to welcome you back again at Chelmswood Motel. Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good size room with BBQ facilities & heated pool & hot tub
Stayed 1 night in Nov 2019
Response from Management, Chelmswood Motel on 18 Nov,2019
Dear Guest, Thank you so much for taking the time to review the Chelmswood. We are delighted that you enjoyed your stay here with us, this also means a lot to know that our guests are comfortable and enjoy their stay. Once again thank you so much for taking the time to write a review, and hopefully, we will have the pleasure of being able to host you again in the near future. Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with views, very friendly staff and property well maintained.
Stayed 1 night in Nov 2019
Response from Management, Chelmswood Motel on 12 Nov,2019
Dear Guest, Thank you so much for taking the time to review the Chelmswood. We are delighted that you enjoyed your stay here with us, this also means a lot to know that our guests are comfortable and enjoy their stay. Once again thank you so much for taking the time to write a review, and hopefully, we will have the pleasure of being able to host you again in the near future. Regards

6/10 Okay

Verified traveller

Disliked: Staff & service
This is our 3rd return visit as happy with the experience. New owners, had to wait 10mins at reception for somebody to come to reception. Reception not attended to check out, just basket on counter for keys. Room very small facing south, no view. Comfy bed, warm room. TV with wide black line through middle of the screen. Tea bags fell apart, wifi so weak we could not open attachments just kept cycling Very disappointed
Stayed 1 night in Nov 2019
Response from Management, Chelmswood Motel on 4 Nov,2019
Dear Guest, Thank you so much for taking out time and reviewing the property. We apologize for the experience you encountered during your stay. We are afraid to say that if reception is left unattended there is a note on reception to give a call so that someone will be there to assist you as soon as possible. We have different categories of room in our property. The room you reserved was Budget studio that was facing South and without any view. For next time please reserve Lakeview studio with comes with view. All the rooms on website have been described about the facilities. Thanks for keeping us informed about TV and internet. We will certainly look into it. Once again thank you for your time and we look forward to welcome you back again. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Management, Chelmswood Motel on 3 Nov,2019
Dear Guest, Thank you so much for taking the time to review the Chelmswood. We are delighted that you enjoyed your stay here with us, this also means a lot to know that our guests are comfortable and enjoy their stay. Once again thank you so much for taking the time to write a review, and hopefully, we will have the pleasure of being able to host you again in the near future. Regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Easy to find, clean, compact. Staff were happy to arrange an after-hours check in. Only downsides were a damage line through the TV picture and no instructions on how to check out before the office opened at 7:30am.
Stayed 1 night in Oct 2019
Response from Management, Chelmswood Motel on 1 Nov,2019
Dear Guest, Thank you so much for taking the time to review the Chelmswood. We are delighted that you enjoyed your stay here with us, this also means a lot to know that our guests are comfortable and enjoy their stay. Apology for not giving you instruction about early check out. Will keep in mind for next time. Once again thank you so much for taking the time to write a review, and hopefully, we will have the pleasure of being able to host you again in the near future. Regards

10/10 Excellent

Jodie

Stayed 1 night in Oct 2019