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The Collective Canary Wharf

Photo gallery for The Collective Canary Wharf

Indoor pool
Indoor pool
Memory-foam beds, in-room safe, laptop workspace, blackout curtains
Memory-foam beds, in-room safe, laptop workspace, blackout curtains
Memory-foam beds, in-room safe, laptop workspace, blackout curtains

Overview of The Collective Canary Wharf

The Collective Canary Wharf

4.0 star property

7.2/10 Good

Popular amenities

  • Pool
  • Free WiFi
  • Kitchen
  • Gym
  • Business services
  • Parking available
20 Crossharbour Plaza, London, England, E14 9YF

Explore the area

  • AirportLondon (LCY-London City)12 min drive
  • Popular LocationExCeL Exhibition Centre14 min drive
  • Popular LocationTower Bridge15 min drive
  • Popular LocationO2 Arena16 min drive

Room options

About this area


The Collective Canary Wharf is located in Canary Wharf, a neighbourhood in London, and is near the airport and near a metro station. Tower Bridge and Big Ben are notable landmarks, and travellers looking to shop may want to visit Oxford Street and Westfield London Shopping Centre. London Eye and Natural History Museum are not to be missed. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • ExCeL Exhibition Centre - 14 min drive
  • Tower Bridge - 15 min drive
  • O2 Arena - 16 min drive
  • Tower of London - 20 min drive
  • The Shard - 22 min drive

Getting around

  • Crossharbour Station - 4 min walk
  • London Limehouse Station - 6 min drive
  • London (LCY-London City) - 12 min drive


  • Taylor St Baristas - 3 min walk
  • Lemongrass Kitchen - 5 min walk
  • Byblos Harbour - 5 min walk
  • The George - 5 min walk
  • Capeesh - 5 min walk

About this property

The Collective Canary Wharf

4-star hotel in Canary Wharf, rejuvenated in 2019
The Collective Canary Wharf is located close to O2 Arena, and provides a library, laundry facilities and a gym. For some rest and relaxation, visit the sauna or the steam room. In addition to a business centre, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool
  • Self-parking (surcharge), express check-out and multilingual staff
  • Co-working spaces, a lift and a 24-hour front desk
  • A front desk safe, concierge services and luggage storage
  • Guest reviews give good marks for the pool, helpful staff and location
Room features
All 151 rooms boast comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches such as free WiFi and free bottled water.
More amenities include:
  • Showers, free toiletries and hairdryers
  • 32-inch LED TVs with cable channels
  • Kitchenettes, fridges and stovetops


English, French, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of We're Good To Go (UK)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 12 per night)
  • Limited on-site parking

Things to do

  • Fitness centre
  • Indoor pool
  • Sauna
  • Steam room


  • Lift
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (weekly)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • Business centre
  • Coworking spaces


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Bathroom emergency pull cord
  • Lift
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible (may have limits)


  • Communal living room
  • Renovated entire property – August 2019
  • Smoke-free property
  • TV in lobby

Room amenities


  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Memory-foam mattress


  • Free toiletries
  • Hairdryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels


  • 32-inch LED TV
  • TV channels

Food and drink

  • Cookware/dishes/utensils
  • Electric kettle
  • Free bottled water
  • Kitchenette
  • Fridge
  • Stovetop


  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace

Similar properties

See similar properties



Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18


Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk


Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 18 and younger are not allowed at this property; all guests older than 18 are welcome

Payment types at the property

Important information

Optional extras

  • Self-parking fee: GBP 12 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Children 18 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms

Property is also known as

The Collective Canary Wharf Hotel
The Collective Canary Wharf London
The Collective Canary Wharf Hotel London

Frequently asked questions

Does The Collective Canary Wharf have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at ?

As of 5 Feb,2023, prices found for a 1-night stay for 2 adults at on 26 Feb,2023 start from S$184.50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Collective Canary Wharf pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Collective Canary Wharf?

Self-parking is available for GBP 12 per night. Limited spots are available.

What time is check-in at The Collective Canary Wharf?

Check-in is from 3:00 PM - midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at The Collective Canary Wharf?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is The Collective Canary Wharf located?

Located in Canary Wharf, this hotel is 0.5 mi (0.8 km) from Thames River and within 3 miles (5 km) of O2 Arena and ExCeL Exhibition Centre. Cutty Sark and Greenwich Park are also within 2 miles (3 km). Crossharbour Station is only a 4-minute walk and South Quay Station is 6 minutes.

Can I cancel my reservation for free at The Collective Canary Wharf and receive a full refund?

Yes, The Collective Canary Wharf offers free cancellation on select room rates, because flexibility matters! Please refer to The Collective Canary Wharf cancellation policy on our site for more details about any exclusions or requirements.




Rating 10 - Excellent. 206 out of 567 reviews" "
" "10 - Excellent 36%
Rating 8 - Good. 140 out of 567 reviews" "
" "8 - Good 25%
Rating 6 - Okay. 97 out of 567 reviews" "
" "6 - Okay 17%
Rating 4 - Poor. 57 out of 567 reviews" "
" "4 - Poor 10%
Rating 2 - Terrible. 67 out of 567 reviews" "
" "2 - Terrible 12%




Staff & service




Property conditions & facilities




10/10 Excellent


Travelled with group
Liked: Cleanliness, staff & service, amenities
The pool was very nice. The rooms were very clean really enjoyed my stay.
Stayed 1 night in Feb 2023

10/10 Excellent


Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Placed in a lovely area, room was relatively small but had all we needed, the only negative thing i have to say is that the tv’s didn’t work properly. Lots of food and drink places around and easy to get to.

8/10 Good


Liked: Staff & service, amenities
The Collective is in Canary Wharf- a world of its own yet still connected to the rest of London by train. Many shopping options within 15 minute walking distance, the staff were friendly and helpful. The pool and steam room area is gorgeous and the gym is fully stocked with a squat rack, cardio equipment and a gymnastics section for you gym buffs. The studio I booked is a bit small, especially the bathroom and shower area so I’d be mindful of booking a larger room perhaps if I were a larger person (I’m 5’6” 160 lbs woman). A solid 4/5 for a traveler who doesn’t want anything too fancy but not a low tier experience
Stayed 5 nights in Nov 2022

2/10 Terrible


Disliked: Staff & service
No flexibility on initial booking - could not re-org / postpone in any way. As a result, wasted cost.

10/10 Excellent


Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and peaceful place

10/10 Excellent


Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel - extremely small rooms but does the job
Stayed 1 night in Nov 2022

4/10 Poor


Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Nice location, cool top floor area cafe and pool. But the dark side was the staff, they are NPCs (Non-Playable Characters) that are operating like pre-programmed robots. Anything you may need: room cleaned, bigger bed, adapter, breakfast or any unique services are not happening. Robots cannot think for themselves and are programmed by their master. In this case, i wouldnt come back. However, the place has a lot of potential if they knew anything about services and dealing with human beings. Thank you.
Stayed 3 nights in Nov 2022

10/10 Excellent


Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect and cheap for a weekend away

2/10 Terrible


Stayed 1 night in Oct 2022

10/10 Excellent


Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022