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The Collective Canary Wharf

Photo gallery for The Collective Canary Wharf

Indoor pool
Memory-foam beds, in-room safe, laptop workspace, blackout curtains
Bar (on property)

Overview of The Collective Canary Wharf

The Collective Canary Wharf

4.0 star property
7.2 out of 10 Good
7.2/10 Good

Popular amenities

  • Pool
  • Free WiFi
  • Gym
  • Parking available
  • Business services
  • Bar
20 Crossharbour Plaza, London, England, E14 9YF

Explore the area

  • Popular LocationO2 Arena6 min drive
  • Popular LocationTower Bridge9 min drive
  • Popular LocationExCeL Exhibition Centre12 min drive
  • AirportLondon (LCY-London City)12 min drive

Room options

About this area


The Collective Canary Wharf is located in Canary Wharf, a neighbourhood in London, and is near the airport and near a metro station. Tower of London and Tower Bridge are notable landmarks, and travellers looking to shop may want to visit Oxford Street and Westfield London Shopping Centre. London Eye and Natural History Museum are not to be missed. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • O2 Arena - 6 min drive
  • Tower of London - 9 min drive
  • Tower Bridge - 9 min drive
  • The Shard - 12 min drive
  • ExCeL Exhibition Centre - 12 min drive

Getting around

  • Crossharbour Station - 4 min walk
  • London Limehouse Station - 6 min drive
  • London (LCY-London City) - 12 min drive


  • Pret a Manger - 2 min walk
  • Hazev - 8 min walk
  • Capeesh - 5 min walk
  • TDO Cafe-Bistro - 9 min walk
  • Pepper Saint Ontiod - 4 min walk

About this property

The Collective Canary Wharf

4-star hotel revitalised in 2019 and located near O2 Arena
You can look forward to a cafe, a library and laundry facilities at The Collective Canary Wharf. For some rest and relaxation, visit the sauna or the steam room. Free in-room WiFi is available to all guests, along with a bar and a gym.
Other perks at this hotel include:
  • An indoor pool
  • Self-parking (surcharge), express check-out and a TV in reception
  • Smoke-free property, concierge services and a lift
  • A front desk safe, luggage storage and a 24-hour front desk
  • Guest reviews give good marks for the pool, helpful staff and location
Room features
All 151 rooms boast comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches such as free WiFi and free bottled water.
More amenities include:
  • Showers, free toiletries and hairdryers
  • 32-inch LED TVs with cable channels
  • Kitchenettes, fridges and stovetops


English, French, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of We're Good To Go (UK)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 12 per night)
  • Limited on-site parking

Food and drink

  • 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • Mthr Bar & Lounge
  • MAE

Things to do

  • Fitness centre
  • Indoor pool
  • Sauna
  • Steam room


  • Lift
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (weekly)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • Business centre
  • Coworking spaces


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Bathroom emergency pull cord
  • Lift
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible (may have limits)


  • Communal living room
  • Renovated entire property – August 2019
  • Smoke-free property
  • TV in lobby

Room amenities


  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Memory-foam mattress


  • Free toiletries
  • Hairdryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels


  • 32-inch LED TV
  • TV channels

Food and drink

  • Cookware/dishes/utensils
  • Electric kettle
  • Free bottled water
  • Kitchenette
  • Fridge
  • Stovetop


  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace

Similar properties



Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18


Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk


Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 18 and younger are not allowed at this property; all guests older than 18 are welcome

Payment types at the property

Important information

Optional extras

  • Self-parking fee: GBP 12 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector

We should mention

Children 18 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms

Property is also known as

The Collective Canary Wharf Hotel
The Collective Canary Wharf London
The Collective Canary Wharf Hotel London

Frequently asked questions

Does The Collective Canary Wharf have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at The Collective Canary Wharf?

As of 30 May,2023, prices found for a 1-night stay for 2 adults at The Collective Canary Wharf on 18 Jun,2023 start from S$250.38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Collective Canary Wharf pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Collective Canary Wharf?

Self-parking is available for GBP 12 per night. Limited spots are available.

What time is check-in at The Collective Canary Wharf?

Check-in is from 3:00 PM - midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at The Collective Canary Wharf?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is The Collective Canary Wharf located?

Located in Canary Wharf, this hotel is within 3 miles (5 km) of Cutty Sark, O2 Arena and ExCeL Exhibition Centre. Thames River is 2.6 mi (4.3 km) away. Crossharbour Station is only a 4-minute walk and South Quay Station is 6 minutes.




Rating 10 - Excellent. 239 out of 665 reviews" "
" "10 - Excellent 36%
Rating 8 - Good. 167 out of 665 reviews" "
" "8 - Good 25%
Rating 6 - Okay. 110 out of 665 reviews" "
" "6 - Okay 17%
Rating 4 - Poor. 65 out of 665 reviews" "
" "4 - Poor 10%
Rating 2 - Terrible. 84 out of 665 reviews" "
" "2 - Terrible 13%




Staff & service




Property conditions & facilities




10/10 Excellent


Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good


Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The flat battery in my door meant I did not get into my room until 1am one evening. I had to be up at 6:30am for a conference. The porter was very helpful but ultimately shouldn't have been needed. Check the batteries in your doors more regularly.
Stayed 3 nights in May 2023

8/10 Good


Liked: Staff & service, property conditions & facilities
The hotel is in a great location, close to transportation, great restaurants and a nearby mall. The pool and sauna are very clean and nice. The hotel also has long term rentals and offers nughtly activities like yoga abd meet and greet and attracts a younger crowd. The only downside is that the rooms don't get cleaned every day. When I inquired at the check-in desk regarding room cleaning, I was told that the room gets cleaned every 4 days.During my 5 day/4 nights stay, my room did not get cleaned once. I found someone elses hair in the shower, which was not pleasant.
Stayed 4 nights in May 2023

10/10 Excellent


Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Excellent service will be back!
Stayed 1 night in May 2023

8/10 Good


Stayed 1 night in May 2023

10/10 Excellent


Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent


Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and excellent service..
Stayed 2 nights in May 2023

8/10 Good


Stayed 2 nights in Apr 2023

6/10 Okay


Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2023

2/10 Terrible


Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
My whole room smelt of sewage The bathroom smell coming out the shower was unbearable The shower screen didn’t slide across it was so so dirty The bed sheet was stained clean and the edges were white There was also a few strands of hair on the bottom sheet The door latch was broken meaning the door didn’t shut slowly and it was so so so heavy being a fire door I trapped my arm and have a huge bruise from it. This seriously needs to be looked at. I booked this as a stay before the marathon as it had a spa. The sauna wasn’t hot The steam wasn’t steamy The jacuzzi was cold and I mean COLD! The changing rooms were unisex and the floor was soaking everywhere all my clothes got so wet. And to top it off the little cafe ‘meal’ by reception gave me an allergic reaction morning of the marathon. I asked for a ham and cheese croissant. I got this crossaint and it had spinach in it which wasn’t what I asked for but I was in a rush so just took a bit to discover the whole thing was smothered in mustard Which I am allergic too This could have been an absolute disaster, luckily I spat it out and was able to sort myself out in time for the marathon. Not a good stay for just short of £300.
Stayed 1 night in Apr 2023