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"Overall was a great experience from the staff to the beautiful ambiance of the hotel! So clean and aesthetically pleasing, thank you!"

"Very friendly"

"Amazing architecture and a feel of royalty "

"Overall a great choice for us: good location on the waterfront with a large park right across the street, many good food options and shopping malls within waking distance, easy and cheap Grab rides to area attractions, friendly and helpful staff, decent breakfast buffet, room service food that exceeded our expectations, nice outdoor swimming pool and sitting area with a view. "

"The hotel was new, service was good, it was a 5 star stay. There is currently a small construction site next to the hotel at the moment, a little noisy when swimming, other than this I would recommend this hotel."

"During my stay I needed medical assistance. The staff were quick and responsive to my needs and I felt I could not have been in better hands, Thanks to Vincent, especially. I was provided with immediate care at a nearby medical clinic, all within the hospitality of the hotel. Now THAT was unexpected and I'm very grateful. The sign of a great hotel. The level of care was first rate and I'm now fully recovered. "

"Excellent amenities, location and customer service"

"The rooms are cosy and comfortable, providing a pleasant and restful stay. The only concern I encountered was the lack of consistent hot water in the showers, which I have also experienced during previous visits. I hope the hotel will take this into consideration and address the issue. Aside from that, the property remains an excellent choice and a truly enjoyable place to stay in Penang."

"Lovely property with dedicated staff "