Beach/ocean view
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Reviews of Hotel Jatay

3 out of 5
Hotel Jatay
Playas de Tijuana Sección Monumental, Av. Del Pacifico #560, Tijuana, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 576 out of 997 reviews" "
Rating 8 - Good. 231 out of 997 reviews" "
Rating 6 - Okay. 95 out of 997 reviews" "
Rating 4 - Poor. 48 out of 997 reviews" "
Rating 2 - Terrible. 47 out of 997 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yasser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good service . Best in town . Good team work and helpful.
Stayed 1 night in Apr 2024
Response from anfitrión on 22 Apr,2024
gracias por su preferencia para nosotros es un placer el poder servirle

10/10 Excellent

Bertha, Ventura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 1 night in Apr 2024
Response from anfitrión on 22 Apr,2024
gracias para nosotros es un placer el poder servirle lo esperamos en su proxima visita a la ciudad

10/10 Excellent

Bertha, Ventura

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from RECEPCION on 14 Apr,2024
Gracias por visitarnos fue un placer pára nosotros el poder servirle lo esperamos en su proxima visita. Tenga un bonito día.

10/10 Excellent

girgor

Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Apr 2024
Response from RECEPCION on 10 Apr,2024
Gracias Girgor por tomarse el tiempo de calificarnos, ha sido un placer poder brindarle nuestra mejor atención.Tenga usted un bonito dia.

10/10 Excellent

Karely

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a great location, near many shops and restaurants. Staff was friendly. Would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from RECEPCION on 8 Apr,2024
Buen dia Kareli, gracias por tomarte el tiempo y calificarnos, tu comentario nos motiva a seguir mojorando, y así continuar ofreciendo un excelente servicio. Te deseo una bonita tarde.

10/10 Excellent

yesenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from recc on 5 Apr,2024
gracias por su visita para nosotros fue un placer el poder servirle

10/10 Excellent

Jesse

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The food was great....we had breakfast and dinner different days...will not disappoint...it was delicious.
Stayed 2 nights in Mar 2024
Response from RECEPCION on 27 Mar,2024
gracias por su preferencia, fue un placer para nosotros el poder servirle

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very polite and professional and the rooms are clean. The convenience of walking to nearby restaurants and clubs and access to the beach.
Stayed 3 nights in Mar 2024
Response from recc on 26 Mar,2024
gracias por su preferencia, fue un placer para nosotros el poder servirle

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel wanted go charge cleaning fees that where not stipulated when reservation
Stayed 1 night in Mar 2024
Response from recc on 26 Mar,2024
gracias pór su visita ,lamentamos los inconvenientes durante su estancia pero cualquier daño a la propiedad les genera un cargo ya que se les especifica en el contrado que firman al ingreso un placer el poder servirle

10/10 Excellent

jorge, Ceres

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is clean staff are very helpful the area is well situated across from the beach and local businesses
Stayed 1 night in Mar 2024
Response from recc on 26 Mar,2024
gracias por su preferencia es un placer el poder servirles

10/10 Excellent

Chris

Stayed 1 night in Mar 2024
Response from anfitrión on 14 Apr,2024
gracias por su preferencia para nosotros es un placer el poder servirle

6/10 Okay

Itzel

Travelled with group
Liked: Cleanliness, staff & service
we did not like the low dim lighting in the room, needs a brighter light
Stayed 1 night in Mar 2024
Response from recc on 26 Mar,2024
gracias por su preferencia fue un placer el poder servirle tomaremos encuenta su comentario para mejorar el servicio

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from RECEPCION on 19 Mar,2024
HOTEL JATAY AGRADECE SU PREFERENCIA

10/10 Excellent

girgor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Mar 2024
Response from recc on 17 Mar,2024
gracias por su preferencia fue un placer el poder servirle

10/10 Excellent

Erik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a weird smell but overall it was nice !😊
Stayed 1 night in Mar 2024
Response from recc on 16 Mar,2024
gracias por su preferencia fue un placer el poder servirle

10/10 Excellent

Librado

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from recc on 12 Mar,2024
GRACIAS POR SU PREFERENCIA FUE UN PLACER EL PODER SERVIRLE LO ESPERAMOS EN SU PROXIMA VISITA A LA CIUDAD

2/10 Terrible

Carmen

Liked: Cleanliness
Disliked: Staff & service, amenities
They make me pay extra $30.00 for ocean view Very disappointed
Stayed 1 night in Mar 2024
Response from recc on 8 Mar,2024
WE SORRY FOR YOUR INCONVENIENCE BUT ANY CHANGE TO YOUR RESERVATION WILL CREATE A CHARGE SINCE THEY ARE RESERVATIONS GENERATED ONLINE WITH A SPECIFIC TYPE OF ROOM

10/10 Excellent

Aaron

Stayed 3 nights in Mar 2024
Response from RECEPCION on 27 Mar,2024
gracias por su preferencia, fue un placer para nosotros el poder servirle

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from recc on 5 Mar,2024
gracias por su preferencia fue un placer el poder servirle

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from recc on 2 Mar,2024
gracias por su preferencia fue un placer el poder servirle

10/10 Excellent

Lorena N

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from recc on 26 Mar,2024
gracias por su preferencia fue un placer el poder servirle

10/10 Excellent

Abel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to put back small refrigerator and microwave back in the room .
Stayed 2 nights in Feb 2024
Response from recc on 20 Feb,2024
Thank you, it was a pleasure to serve you. We will take your comment into account.

10/10 Excellent

Vanessa

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
I saw some roaches in my room
Stayed 1 night in Feb 2024
Response from recc on 20 Feb,2024
Thank you, it was a pleasure to serve you. We will take your comment into account to improve the service.

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from recc on 29 Feb,2024
gracias poe su preferencia fue un placer el poder servirle

10/10 Excellent

Christian

Stayed 1 night in Feb 2024
Response from recc on 26 Mar,2024
gracias por su visita fue un placer el poder servirle

10/10 Excellent

xavier

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from recc on 20 Feb,2024
gracias por su visita fue un placer el poder servirle

8/10 Good

sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel to stay
Stayed 2 nights in Feb 2024
Response from recc on 20 Feb,2024
Thank you, it was a pleasure to serve you.

8/10 Good

Elias

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mantenimiento
Stayed 1 night in Feb 2024
Response from recc on 20 Feb,2024
gracias fue un placer el poder servirle tomaremos encuenta su comentario para mejorar el servicio

10/10 Excellent

Stephany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 1 night in Feb 2024
Response from recc on 20 Feb,2024
Thank you, it was a pleasure to serve you. We will take your comment into account to improve the service.

8/10 Good

Juan, LOS ANGELES

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far one of the nicest hotels we've stayed in Tijuana. The staff was very courteous and respectful. Highly recommend staying here!
Stayed 2 nights in Feb 2024
Response from recc on 20 Feb,2024
Thank you, it was a pleasure to serve you. We will take your comment into account to improve the service.

8/10 Good

Mauro Francisco

Stayed 1 night in Feb 2024
Response from recc on 26 Mar,2024
gracias por su preferencia fue un placer el poder servirle

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 3 nights in Jan 2024
Response from recc on 20 Feb,2024
gracias fue un placer para nosotros el poder servirle

10/10 Excellent

Jasmin

Stayed 1 night in Jan 2024
Response from recc on 26 Mar,2024
gracias por su preferencia fue un placer el poder servirle

6/10 Okay

Ilse

Travelled with group
Liked: Staff & service, amenities
A lot of noise in the morning.
Stayed 1 night in Jan 2024
Response from recc on 20 Feb,2024
Thank you, it was a pleasure to serve you. We will take your comment into account to improve the service.

10/10 Excellent

Luis, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from recc on 26 Mar,2024
gracias por su preferencia fue un placer el poder servirle

10/10 Excellent

Alfredo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast WiFi and a good view at the ocean beach the food is a a
Stayed 2 nights in Jan 2024
Response from recc on 20 Feb,2024
Thank you, it was a pleasure to serve you. We will take your comment into account to improve the service.

2/10 Terrible

Mousa

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No internet access , low connection not clean , no cup for drinks , no Ice , No paper towels , No ......
Stayed 1 night in Jan 2024
Response from recc on 20 Feb,2024
Thank you, it was a pleasure to serve you. We will take your comment into account to improve the service.

10/10 Excellent

Alysa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from recc on 20 Feb,2024
gracias por su visita fue un placer para nosotros el poder servirle

4/10 Poor

Horacio

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good
Stayed 1 night in Jan 2024
Response from recc on 20 Feb,2024
Thank you, it was a pleasure to serve you. We will take your comment into account to improve the service.

10/10 Excellent

Kenya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach is across the street. Food vendors and some restaurants are there too.
Stayed 2 nights in Jan 2024
Response from recc on 20 Feb,2024
Thank you, it was a pleasure to serve you. We will take your comment into account to improve the service.

6/10 Okay

Muhammad

Liked: Cleanliness
Stayed 4 nights in Jan 2024
Response from recc on 20 Feb,2024
Thank you, it was a pleasure to serve you. We will take your comment into account to improve the service.

6/10 Okay

Aaron

Stayed 1 night in Jan 2024
Response from recc on 20 Feb,2024
Thank you, it was a pleasure to serve you. We will take your comment into account to improve the service.

2/10 Terrible

Ana

Travelled with partner
Disliked: Amenities
Unsafe horrible! Stay away!
Stayed 1 night in Jan 2024
Response from recc on 20 Feb,2024
Thank you, it was a pleasure to serve you. We will take your comment into account to improve the service.

8/10 Good

Nathan

Business traveller
Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from recc on 20 Feb,2024
Thank you, it was a pleasure to serve you. We will take your comment into account to improve the service.

10/10 Excellent

Lowelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the sea
Stayed 2 nights in Jan 2024
Response from recc on 20 Feb,2024
Thank you, it was a pleasure to serve you. We will take your comment into account to improve the service.

10/10 Excellent

Jenna

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from recc on 20 Feb,2024
gracias por su visita para nosotros fue un placer el poder servirle

6/10 Okay

Saul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
to noise outside of the bldg. with people noise an loud music.. . i had tp leave the hotel at 3 in the morning
Stayed 1 night in Dec 2023
Response from recc on 20 Feb,2024
Thank you, it was a pleasure to serve you. We will take your comment into account to improve the service.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from recc on 20 Feb,2024
gracias por su preferencia para nosotros fue un placer el poder servirle

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and staff was very polite, the parking was a bit small but enough space for my truck.
Stayed 1 night in Jan 2024
Response from recc on 20 Feb,2024
Thank you, it was a pleasure to serve you. We will take your comment into account to improve the service.

10/10 Excellent

selene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from recc on 20 Feb,2024
Thank you, it was a pleasure to serve you. We will take your comment into account to improve the service.