Bar (on property)
Check availability

Reviews of Real Inn Tijuana by Camino Real Hotels

4.5 out of 5
Real Inn Tijuana by Camino Real Hotels
Paseo de los Héroes 9902, Zona Urbana Rio Tijuana, Tijuana, BC

Reviews

8.4

Very good

Rating 10 - Excellent. 830 out of 1484 reviews" "
Rating 8 - Good. 283 out of 1484 reviews" "
Rating 6 - Okay. 175 out of 1484 reviews" "
Rating 4 - Poor. 92 out of 1484 reviews" "
Rating 2 - Terrible. 104 out of 1484 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Maria

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very well kept. However I didn’t appreciate the early knocks on the door for housekeeping.
Stayed 1 night in May 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean room
Stayed 1 night in May 2024

10/10 Excellent

ELSIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very safe place
Stayed 1 night in May 2024

10/10 Excellent

FLORENCIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service.
Stayed 1 night in May 2024

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is nice, safe, clean with welcoming staff.
Stayed 1 night in Mar 2024
Response from Carlos Guerra on 18 May,2024
Dear Guest,We are glad to know that your stay was most pleasant, we will share your comments with our team to recognize the attention you were given.We remain at your service.

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better food options in restaurant
Stayed 1 night in Apr 2024
Response from Carlos Guerra on 18 May,2024
Dear Guest,We are glad to know that your stay was most pleasant, we will share your comments with our team to recognize the attention you were given.We remain at your service.

10/10 Excellent

Jiajia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
realy fast check in and check out , very clean and perrty quiet .
Stayed 1 night in May 2024
Response from Carlos Guerra on 18 May,2024
Dear Guest,We are glad to know that your stay was most pleasant, we will share your comments with our team to recognize the attention you were given.We remain at your service.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Carlos Guerra on 18 May,2024
Estimado huésped,Nos alegra saber que su estancia haya sido de lo más placentera, compartiremos sus comentarios con nuestro equipo para reconocer la atención que le otorgaron.Nos reiteramos a sus órdenes.

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Carlos Guerra on 18 May,2024
Estimado Sr. Jorge,Nos alegra saber que su estancia haya sido de lo más placentera, compartiremos sus comentarios con nuestro equipo para reconocer la atención que le otorgaron.Nos reiteramos a sus órdenes.

10/10 Excellent

Raul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great! Just need a DND sign. I was sleeping and people kept knocking on my door
Stayed 2 nights in May 2024
Response from Carlos Guerra on 18 May,2024
Dear Guest,We are glad to know that your stay was most pleasant, we will share your comments with our team to recognize the attention you were given.We remain at your service.

10/10 Excellent

ray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High ceilings, quiet, & proximity to night life
Stayed 5 nights in May 2024
Response from Carlos Guerra on 18 May,2024
Estimado huésped,Nos alegra saber que su estancia haya sido de lo más placentera, compartiremos sus comentarios con nuestro equipo para reconocer la atención que le otorgaron.Nos reiteramos a sus órdenes.

10/10 Excellent

Gerardo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great as always!
Stayed 2 nights in May 2024
Response from Victoria Campuzano on 8 May,2024
Dear guest, Thank you for your rating and comments, we feel full of having met your expectations.Victoria CampuzanoManager on Duty

6/10 Okay

Kelly

The staff was very nice and their English was good. But the covers on my bed were old and had some stains. The bathroom was remodeled and looked great. Food at the buffet was very average.
Stayed 1 night in May 2024
Response from Victoria Campuzano on 8 May,2024
Dear guest, Thank you for your rating and comments, we feel full of having met your expectations.Victoria CampuzanoManager on Duty

6/10 Okay

Alexander

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Just to be a really good and clean hotel. Now they don’t clean the rooms properly, we find trash under bed. Also the bathroom are not clean well. Also You can heard all the noises from the street because the windows are not seal properly.
Stayed 1 night in Jan 2024
Response from Victoria Campuzano on 8 May,2024
Dear guest,Thank you very much for letting us know about your experience at our hotel, I tell you that we will work on the points mentioned to improve to provide a better service to our future guests.We follow your orders.

10/10 Excellent

Miguel

Stayed 1 night in Apr 2024

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and attentive.
Stayed 1 night in Apr 2024
Response from Victoria Campuzano on 9 May,2024
Dear guest, Thank you for your rating and comments, we feel full of having met your expectations.Victoria CampuzanoManager on Duty

2/10 Terrible

roberto

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service
I always stay here when visiting the area. However, it appears the hotel has new staff and the service is not the same anymore. The room was dirty, remote for TV missing and loud conversations at 4:00am outside the elevator area. I was also not allowed to leave the premises, as I lost my parking pass and was asked to pay $13US or head back to the lobby and request a copy in order to leave. I would have requested the copy of the parking stub as requested but there was only one person working the front desk and over 15 people waiting to be check in and/or out. I tried addressing my concerns before I left but the staff did not have time to address my concerns and was handed a tablet in order to leave my feedback. I usually do not leave reviews but this time, I felt it i needed to leave/share feedback.
Stayed 1 night in Apr 2024
Response from Victoria Campuzano on 9 May,2024
Dear guest,Thank you very much for letting us know about your experience at our hotel, I tell you that we will work on the points mentioned to improve to provide a better service to our future guests.We follow your orders.

8/10 Good

Norma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice really clean but the spa area was closed so that was a bummer
Stayed 1 night in Mar 2024
Response from Victoria Campuzano on 9 May,2024
Dear guest,Thank you very much for letting us know about your experience at our hotel, I tell you that we will work on the points mentioned to improve to provide a better service to our future guests.We follow your orders.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Victoria Campuzano on 9 May,2024
Dear guest, Thank you for your rating and comments, we feel full of having met your expectations.Victoria CampuzanoManager on Duty

10/10 Excellent

Rene

Stayed 1 night in Apr 2024

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Apr 2024
Response from Victoria Campuzano on 9 May,2024
Dear guest, Thank you for your rating and comments, we feel full of having met your expectations.Victoria CampuzanoManager on Duty

10/10 Excellent

Juan, Santa Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its nice and convenient to our travel plans, the stuff its friendly and helpful
Stayed 2 nights in Apr 2024
Response from Victoria Campuzano on 9 May,2024
Dear guest, Thank you for your rating and comments, we feel full of having met your expectations.Victoria CampuzanoManager on Duty

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, amenities
clean and modern
Stayed 2 nights in Apr 2024
Response from Victoria Campuzano on 9 May,2024
Dear guest, Thank you for your rating and comments, we feel full of having met your expectations.Victoria CampuzanoManager on Duty

10/10 Excellent

Cynthia

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything is good, except the noise at night from other rooms. But it was a pleasant experience.
Stayed 1 night in Apr 2024
Response from Victoria Campuzano on 9 May,2024
Dear guest, Thank you for your rating and comments, we feel full of having met your expectations.Victoria CampuzanoManager on Duty

10/10 Excellent

Lizbeth, Auburn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience on customer service, easy access getting into the hotel and found it comfortable and clean
Stayed 1 night in Apr 2024
Response from Victoria Campuzano on 9 May,2024
Dear guest, Thank you for your rating and comments, we feel full of having met your expectations.Victoria CampuzanoManager on Duty

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service is great , parking so convenient and free
Stayed 2 nights in Apr 2024
Response from Victoria Campuzano on 9 May,2024
Dear guest, Thank you for your rating and comments, we feel full of having met your expectations.Victoria CampuzanoManager on Duty

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1st time and definitely not the last. Love that they have a spa, bar and that breakfast is included. There is also a lounge on each floor that has snacks and is also included. Parking is included and you can leave and return if needed and no addl fee is added for parking. Great stay
Stayed 1 night in Apr 2024
Response from Victoria Campuzano on 9 May,2024
Dear guest, Thank you for your rating and comments, we feel full of having met your expectations.Victoria CampuzanoManager on Duty

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean great location excellent view
Stayed 1 night in Apr 2024
Response from Victoria Campuzano on 9 May,2024
Dear guest, Thank you for your rating and comments, we feel full of having met your expectations.Victoria CampuzanoManager on Duty

8/10 Good

Consuelo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean Need more personal in the front office to check in My floor smelled like cigarette but the room was fine
Stayed 1 night in Apr 2024
Response from Carlos Guerra on 18 May,2024
Dear guest,It is a pleasure to serve you always at Real inn Tijuana by Camino Real, we will share your comments with our team to give you the best solutions.We remain at your service.

4/10 Poor

JUAN

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
POOR EXPERIENCE, NOT EVEN PLACE TO PLUG CELL PHONES. NEVER AGAIN
Stayed 1 night in Apr 2024
Response from Carlos Guerra on 18 May,2024
Dear guest,We are sorry to hear that your stay was not a pleasant one, we will be addressing the points mentioned with our staff and we would like you to give us the opportunity to serve you again at Real inn Tijuana by Camino Real.If you have any questions, please do not hesitate to contact us.

10/10 Excellent

Oscar

Liked: Cleanliness, amenities, property conditions & facilities
Awesome staff!!
Stayed 1 night in Apr 2024
Response from Carlos Guerra on 18 May,2024
Estimado huésped,Nos alegra saber que su estancia haya sido de lo más placentera, compartiremos sus comentarios con nuestro equipo para reconocer la atención que le otorgaron.Nos reiteramos a sus órdenes.

10/10 Excellent

Adam

Stayed 1 night in Apr 2024
Response from Carlos Guerra on 18 May,2024
Dear Guest,We are glad to know that your stay was most pleasant, we will share your comments with our team to recognize the attention you were given.We remain at your service.

10/10 Excellent

Miguel

Stayed 1 night in Apr 2024
Response from Victoria Campuzano on 9 May,2024
Estimado Sr. MiguelAgradecemos mucho su tiempo para hacernos saber sus comentarios y sus valoraciones sobre su estancia con nosotros.Con gusto lo esperamos nuevamente.Seguimos a sus órdenes.Victoria CampuzanoGerente Division Cuartos

10/10 Excellent

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the VIP experience, the breakfast and canapes.
Stayed 2 nights in Apr 2024
Response from Carlos Guerra on 18 May,2024
Dear Guest,We are glad to know that your stay was most pleasant, we will share your comments with our team to recognize the attention you were given.We remain at your service.

10/10 Excellent

Joel

Stayed 1 night in Apr 2024
Response from Victoria Campuzano on 9 May,2024
Estimado Sr. Joel Agradecemos mucho su tiempo para hacernos saber sus comentarios y sus valoraciones sobre su estancia con nosotros.Con gusto lo esperamos nuevamente.Seguimos a sus órdenes.Victoria CampuzanoGerente Division Cuartos

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue will be the parking we need to wait for someone to open thw gate only one entramce and exit
Stayed 1 night in Apr 2024
Response from Carlos Guerra on 18 May,2024
Dear Guest,We are glad to know that your stay was most pleasant, we will share your comments with our team to recognize the attention you were given.We remain at your service.

2/10 Terrible

Lorena

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
It’s convenient location - but the rooms do not look any near to what really are. The bed covers look old and dirty , the floor needed repair. Also they have a no refund cancellation term. I put in the wrong date and requested a refund since I placed the second order not even 5 min away. They don’t refund under any circumstances. I tried changing the date instead of cancelling and I was not able to do so. So basically I got charged for a full night over a 5 min booking.
Stayed 2 nights in Apr 2024
Response from Carlos Guerra on 18 May,2024
Dear guest,We are sorry to hear that your stay was not a pleasant one, we will be addressing the points mentioned with our staff and we would like you to give us the opportunity to serve you again at Real inn Tijuana by Camino Real.If you have any questions, please do not hesitate to contact us.

2/10 Terrible

Alvaro

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was so hard to communicate with front desk employees., rude..
Stayed 2 nights in Apr 2024
Response from Carlos Guerra on 18 May,2024
Dear guest,We are sorry to hear that your stay was not a pleasant one, we will be addressing the points mentioned with our staff and we would like you to give us the opportunity to serve you again at Real inn Tijuana by Camino Real.If you have any questions, please do not hesitate to contact us.

10/10 Excellent

Iliana, montebello

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Victoria Campuzano on 9 May,2024
Estimado Srita. Liliana Agradecemos mucho su tiempo para hacernos saber sus comentarios y sus valoraciones sobre su estancia con nosotros.Con gusto lo esperamos nuevamente.Seguimos a sus órdenes.Victoria CampuzanoGerente Division Cuartos

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Carlos Guerra on 18 May,2024
Estimado huésped,Nos alegra saber que su estancia haya sido de lo más placentera, compartiremos sus comentarios con nuestro equipo para reconocer la atención que le otorgaron.Nos reiteramos a sus órdenes.

2/10 Terrible

Octavio

Disliked: Cleanliness, staff & service, property conditions & facilities
Noise..music.band
Stayed 2 nights in Apr 2024
Response from Carlos Guerra on 18 May,2024
Dear guest,We are sorry to hear that your stay was not a pleasant one, we will be addressing the points mentioned with our staff and we would like you to give us the opportunity to serve you again at Real inn Tijuana by Camino Real.If you have any questions, please do not hesitate to contact us.

10/10 Excellent

Joel

Stayed 1 night in Mar 2024
Response from Victoria Campuzano on 9 May,2024
Estimado Sr. JoelAgradecemos mucho su tiempo para hacernos saber sus comentarios y sus valoraciones sobre su estancia con nosotros.Con gusto lo esperamos nuevamente.Seguimos a sus órdenes.Victoria CampuzanoGerente Division Cuartos

10/10 Excellent

jacoba

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 1 night in Apr 2024
Response from Carlos Guerra on 18 May,2024
Dear Guest,We are glad to know that your stay was most pleasant, we will share your comments with our team to recognize the attention you were given.We remain at your service.

6/10 Okay

Diana

Travelled with family and small children
Liked: Staff & service
The room was dirty
Stayed 1 night in Apr 2024
Response from Carlos Guerra on 18 May,2024
Estimado huésped,Es un gusto atenderlo siempre en su casa Real inn Tijuana by Camino Real, compartiremos sus comentarios con nuestro equipo para darle la mejor de las solucionesNos reiteramos a sus órdenes.

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Victoria Campuzano on 9 May,2024
Estimado Sr. RobertoAgradecemos mucho su tiempo para hacernos saber sus comentarios y sus valoraciones sobre su estancia con nosotros.Con gusto lo esperamos nuevamente.Seguimos a sus órdenes.Victoria CampuzanoGerente Division Cuartos

10/10 Excellent

Derrik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 1 night in Apr 2024
Response from Carlos Guerra on 18 May,2024
Dear Guest,We are glad to know that your stay was most pleasant, we will share your comments with our team to recognize the attention you were given.We remain at your service.

10/10 Excellent

Alma R

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Carlos Guerra on 18 May,2024
Dear Guest,We are glad to know that your stay was most pleasant, we will share your comments with our team to recognize the attention you were given.We remain at your service.

10/10 Excellent

benito

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Apr 2024
Response from Carlos Guerra on 18 May,2024
Dear Guest,We are glad to know that your stay was most pleasant, we will share your comments with our team to recognize the attention you were given.We remain at your service.

2/10 Terrible

Lupita

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Carlos Guerra on 18 May,2024
Dear guest,We are sorry to hear that your stay was not a pleasant one, we will be addressing the points mentioned with our staff and we would like you to give us the opportunity to serve you again at Real inn Tijuana by Camino Real.If you have any questions, please do not hesitate to contact us.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Carlos Guerra on 18 May,2024
Dear Guest,We are glad to know that your stay was most pleasant, we will share your comments with our team to recognize the attention you were given.We remain at your service.