Hotels in Tohoku

"Layout of facilities was good...everything around pool. Could have had more food choices...most everything was high-end entrées and snack bar had no real "Mexican" choices."

"The food was great both the buffets and the ala carts were wonderful we tried both rodizio the brazillian bbq which was fantastic and brasserie twice. We enjoyed the food but the service was top notch we got to know our server at brasserie Roger who our kiddos adored and was very accommodating. The resort is big especially if you visit everywhere so there is a bit of walking involved which we didn’t mind but others may want to be aware of (this of course depends on your room location) using the bud is very helpful. Had a blast and it was all wonderful the ground were clean the food was good the staff were top notch I can’t say enough nice things and can’t wait to come back"

"A quick getaway great location. My ocean view room was perfect Service was stellar. I definitely go back."

"The property is very beautiful. Nice staff and the food was deliciouso "

"Food was great. It would be nice to be able to reserve a dinner reservation via phone from your room instead of having to walk all the way over and get turned away. Hotel and stores do not tell you that if you charge to the room you get a different exchange rate instead of the $20 pesos per US dollar that’s posted in the shops. Bed comfort was good. Overall room and amenities in the room were excellent. They think of everything! "

"We booked with Hotel Marina El Cid but when we arrived to the property we learned that the resort actually consists of three sections that are listed as separate hotels on Expedia: Marina El Cid, Ventus, and Ventus Ha' (listed from oldest to the newsest). Each hotel has a unique architecture & very distinct from others but all guests can use any facilities across all three hotels! Ventus Ha' opened Dec'24 and this is where we were given our room. It is furthest from the ocean deeper in the jungle. It is a short walk to the beach or you can call for a golf cart ride any time of the day. We were happy to be away this time around because of the algae bloom/awful smell from the ocean. Our room at Ventus Ha' was spacious, hammock on the balcony, spacious bathroom. The bed was firm so were the pillows (not a big fan of those). Room was cleaned well once a day and all towels were changed regardless the fact that we hung them and didn't mind to keep them for a few days. Each hotel has its own restaurant set but everybody could go to any of them. Reservations are necessary and concierge will make the reservations for two days ahead. We realized that Ventus Ha' had the best two restaurants (Japanese and Aakat) so we stayed close to our hotel for breakfast and lunch. We also booked those two restaurants for dinner twice. Buffets were fairly small, didn’t have much of a variety of food but definitely basic breakfast options. Staff everywhere is friendly. Overall excellent experience!"

"Everything about this hotel was great. The staff were exceptional. Special shout out to Alejandro at the pool. We went with a group of 16 and always made sure we had what we needed throughout the day and made our experience great."

"Easy access to Xcaret Park"

"The transportation from hotel to airport had a problem, because the drivers aren’t able to enter to the hotel lobby to call the passengers and some passengers need to take taxis. In my experience. I was in the Lobby one hour before the pick up time and never the driver call me, when I going to make complaint the representative person of the transportation company told me that the driver filled a no show report with the name of bell boy completely false. I was lucky the a bus from other company accepted ride me to the airport after transportation company request for solving my problem. "