Spa

Reviews of APA Hotel Shinagawa Sengakuji Station

3 out of 5
APA Hotel Shinagawa Sengakuji Station
2-16-30, Takanawa, Minato-ku, Tokyo, Tokyo-to

Reviews

8.4

Very good

Rating 10 - Excellent. 469 out of 1004 reviews" "
Rating 8 - Good. 334 out of 1004 reviews" "
Rating 6 - Okay. 145 out of 1004 reviews" "
Rating 4 - Poor. 33 out of 1004 reviews" "
Rating 2 - Terrible. 23 out of 1004 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kung Ho

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and facilities are great especially the public bath. Limited dining though. Not much to see around the area both close to train station.
Stayed 2 nights in Apr 2024
Response from Front Mori on 28 Apr,2024
Thank you very much for staying at APA Hotel Shinagawa Sengakuji Ekimae. We are very happy to receive your compliments regarding the public bath and the staff's response. We will continue to strive to improve our services to ensure customer satisfaction. Thank you for taking the time out of your busy schedule to post a review. We look forward to seeing you again.

2/10 Terrible

Malinda, Los Angeles

Business traveller
Disliked: Staff & service, amenities
terrible staff, no lobby, more like a prison cell than a hotel room. The faucet for the sink was the faucet for the bath, the pillows were flat, instantly pelleted with spam after signing in with email address. all around awful experience.
Stayed 2 nights in Apr 2024
Response from Front desk on 28 Apr,2024
Thank you very much for staying at APA Hotel Shinagawa Sengakuji Ekimae.Our hotel rooms are approximately 11 square meters in size.Our rooms are compact and designed so that you can do whatever you want on the movable bed.Thank you very much for taking the time out of your busy schedule to post.We look forward to seeing you again soon.Front desk

8/10 Good

Edizza

Stayed 3 nights in Apr 2024
Response from FrontDesk Iizuka on 24 Apr,2024
Thank you for staying at APA Hotel Shinagawa Sengakuji Ekimae. How was your stay at our hotel? We hope you had a relaxing stay with us. We will continue to make every effort to be your choice. We look forward to welcoming you again.

6/10 Okay

Sean

Stayed 1 night in Apr 2024
Response from フロント 寺尾 on 22 Apr,2024
この度はアパホテル〈品川泉岳寺駅前〉にご宿泊頂きましてありがとうございます。当館でのご滞在はいかがでしたでしょうか。お客様がごゆっくりとお過ごしいただければ幸いでございます。これからもお客様にお選びいただけるよう努力して参ります。またのお越しを心よりお待ちしております。

10/10 Excellent

yukie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I had a bath and it was very relaxing.
Stayed 11 nights in Apr 2024
Response from Front Terao on 18 Apr,2024
Thank you for staying at APA Hotel Shinagawa Sengakuji Ekimae. How was your stay at our hotel? We hope you enjoy your stay with us. We will continue to strive to be the choice of our customers. We look forward to seeing you again.

6/10 Okay

Chelsey

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Cramped room close to train stations. Air conditioner was controlled by the building so it was sweltering with windows that couldn’t be opened and 2 people in a very tight space. The staff seemed annoyed when I showed up 45 minutes before check in and didn’t offer me paid early check in. There isn’t a hot tub just an onsen which I am not confident for, and wouldn’t be able to use due to my tattoos being too large. I would suggest spending more money and staying elsewhere.
Stayed 8 nights in Mar 2024
Response from フロント on 15 Apr,2024
この度はアパホテル〈品川泉岳寺駅前〉にご宿泊頂きまして誠にありがとうございます。しかしながら多方面においてご不快な思いをさせてしまい申し訳ございませんでした。アパホテルの客室は高品質・高機能・環境対応型になっております。ご了承下さいませ。他のお部屋タイプもございますので、ご検討下さいませ。この度はお忙しい中、貴重なご意見を頂きましてありがとうございました。

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel
Stayed 1 night in Apr 2024
Response from フロント 今井 on 15 Apr,2024
この度はアパホテル〈品川泉岳寺駅前〉にご宿泊頂きまして誠にありがとうございます。当館でのご滞在においてご満足頂けたようで大変うれしく思います。またお会いできることを楽しみにしております。お忙しい中、ご投稿頂きましてありがとうございました。

10/10 Excellent

Palis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price and convenience.
Stayed 3 nights in Apr 2024
Response from Front desk Tamano on 14 Apr,2024
Thank you for staying at APA Hotel Shinagawa Sengakuji Ekimae. How was your stay at our hotel? We hope you enjoy your stay with us. We will continue to strive to be the choice of our customers. We look forward to seeing you again.Front Tamano

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size is different from what I requested. Room picture received from Expedia's confirmation is different from the room I was assigned to (smaller). I paid extra to have a larger room. I wish this is explicitly stated in the itinerary so I don't need to argue with the staff during check-in.
Stayed 8 nights in Apr 2024
Response from Front Kodama on 13 Apr,2024
Thank you very much for staying at APA Hotel Shinagawa Sengakuji Ekimae.We apologize for any inconvenience caused regarding your room. Our hotel is compact, soWe hope for your understanding. Thank you for taking the time out of your busy schedule to post a review. We look forward to seeing you again.

10/10 Excellent

Luz, Grand Prairie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
about 10 min walking distance to train station, nice hotel
Stayed 4 nights in Apr 2024
Response from Front Kodama on 13 Apr,2024
Thank you very much for staying at APA Hotel Shinagawa Sengakuji Ekimae.We are very happy to receive your compliments regarding our location. As our customers have said, our hotel is conveniently located just one minute walk from Sengakuji Station, and has been well received by many customers.We will continue to strive to improve our services to ensure customer satisfaction. Thank you for taking the time out of your busy schedule to post a review. We look forward to seeing you again.

10/10 Excellent

Hayato

Stayed 1 night in Apr 2024
Response from フロント 玉野 on 1 May,2024
この度はアパホテル〈品川泉岳寺駅前〉にご宿泊頂きましてありがとうございます。当館でのご滞在はいかがでしたでしょうか。お客様がごゆっくりとお過ごしいただければ幸いでございます。これからもお客様にお選びいただけるよう努力して参ります。またのお越しを心よりお待ちしております。フロント 玉野

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love apa hotw
Stayed 1 night in Apr 2024
Response from 今井 on 10 Apr,2024
この度はアパホテル〈品川泉岳寺駅前〉にご宿泊頂きまして誠にありがとうございます。また高評価頂きまして重ねて感謝申し上げます。当館でのご滞在でご満足頂けたようで大変うれしく思います。また日本にお越しの際は当館をご利用下さいませ。またのお越しをお待ちしております。

8/10 Good

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Typical very small Japanese room with below average bed, but at a good location for us.
Stayed 3 nights in Mar 2024
Response from 今井 on 10 Apr,2024
この度はアパホテル〈品川泉岳寺駅前〉にご宿泊頂きまして誠にありがとうございます。当館の客室は、高品質、高機能、環境対応型の客室になっております。2名以上の場合は他のお部屋タイプもございますのでご参考にして下さいませ。またのお越しをお待ちしております。

10/10 Excellent

James

Stayed 5 nights in Apr 2024
Response from Front desk Inoue on 29 Apr,2024
Thank you very much for staying at APA Hotel Shinagawa Sengakuji Ekimae. Were you satisfied with your stay at our hotel? We would be happy if you were satisfied. We will continue to work hard to improve our service based on customer reviews. We will continue to strive to be a hotel that our customers choose. Leave a review while you are busy.Thank you very much for your comment.

6/10 Okay

KAZIA

Liked: Cleanliness, staff & service, property conditions & facilities
It's right next to subway station exit. Ramen stall and roast pork restaurant, as well as convenient store are next door!
Stayed 4 nights in Apr 2024
Response from フロント 今井 on 8 Apr,2024
この度はアパホテル〈品川泉岳寺駅前〉にご宿泊いただきまして誠にありがとうございます。お客様が仰る通り、交通の便が良くたくさんのお客様にご高評頂いております。また日本にお越しの際は是非当館をご利用下さいませ。

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favourite hotel chain in Japan. I will always stay here if there is vacancy!
Stayed 1 night in Apr 2024
Response from 今井 on 8 Apr,2024
この度はアパホテル〈品川泉岳寺駅前〉にご宿泊いただきまして誠にありがとうございます。またお褒めの言葉をいただき重ねて感謝申し上げます。またお客様にお会いできることをスタッフ一同楽しみにしております。またのお越しをお待ちしております。フロント

6/10 Okay

normina

Travelled with group
Temperature is not set up by room , 3 nights of our 4 night stay is stuffy. Need to open the door to let fresh air comes in every shower.
Stayed 4 nights in Mar 2024
Response from 今井 on 8 Apr,2024
この度はアパホテル〈品川泉岳寺駅前〉にご宿泊いただきまして誠にありがとうございます。しかしながらご迷惑をおかけし申し訳ございませんでした。当館は空調を一括管理とさせて頂いております。ご了承下さいませ。場合によっては、窓の開く部屋に変更や一括管理を変更する場合がございます。フロント

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favourite hotel chain in Japan!
Stayed 2 nights in Apr 2024
Response from Front desk Inoue on 7 Apr,2024
Thank you very much for staying at APA Hotel Shinagawa Sengakuji Ekimae. Were you satisfied with your stay at our hotel? We would be happy if you were satisfied. We would also like to thank you for your compliments regarding our service. We will continue to work hard to reflect the words of our customers. We will continue to strive to be a hotel that our customers choose, so please use our hotel again. Thank you very much for taking the time out of your busy schedule to post a review. We look forward to your next stay.

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first stay in an APA hotel… it will not be my last. THIS LOCATION WAS IMPECCABLE. literally by multiple train lines and I mean no more than a 4 min walk…. one line was right out the hotel lobby…. rooms are small but EXTREMELY CLEAN and neat… staff was great as well.. this may be my go to hotel for my shorter Tokyo stays
Stayed 1 night in Apr 2024
Response from Front Desk Iizuka on 6 Apr,2024
Thank you very much for staying at APA Hotel Shinagawa Sengakuji Ekimae. Thank you very much for your kind words of praise about our hotel. Although our guest rooms are relatively compact, we have prepared various modern facilities for our guests' comfort. We hope that you will continue to visit us when you come to Japan in the future. We look forward to welcoming you again.

8/10 Good

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The noise due to massive construction across the street. Otherwise, everything else is good.
Stayed 3 nights in Apr 2024
Response from Front Desk Iizuka on 6 Apr,2024
Thank you very much for staying at APA Hotel Shinagawa Sengakuji Ekimae. However, we are very sorry for the construction noise that caused you some discomfort. Please feel free to ask for a relatively quieter room, depending on the room availability on the day of your stay. We hope that you will visit us again in the future when you come to Japan. We look forward to welcoming you again. Front Desk Iizuka

10/10 Excellent

Takahashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vert clean and comfortable
Stayed 1 night in Apr 2024
Response from Front Desk Iizuka on 6 Apr,2024
Thank you very much for staying at APA Hotel Shinagawa Sengakuji Ekimae. Thank you very much for your kind words of praise about our hotel. We hope that you will use our hotel again in the future when you come to Japan. We look forward to welcoming you again. Front Desk Iizuka

6/10 Okay

Will

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
AC was shut off and the room was hot. Worst pillows I have ever used. No problems other than that. Room was clean but not spacious at all.
Stayed 1 night in Apr 2024
Response from Front desk on 6 Apr,2024
Thank you for staying at APA Hotel Shinagawa Sengakuji Ekimae.How was your stay at our hotel? We hope you enjoy your stay with us. We will continue to strive to improve our services so that our customers can choose us. Thank you very much for taking the time out of your busy schedule to post.We look forward to seeing you again.

8/10 Good

Thom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible service! Room was much smaller than I thought.
Stayed 7 nights in Mar 2024
Response from Front desk Tamano on 6 Apr,2024
Thank you for staying at APA Hotel Shinagawa Sengakuji Ekimae.How was your stay at our hotel? We hope you enjoy your stay with us. We will continue to strive to improve our services so that our customers can choose us. Thank you very much for taking the time out of your busy schedule to post.We look forward to seeing you again.Front Tamano

8/10 Good

Queenie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from フロント 玉野 on 6 Apr,2024
この度はアパホテル〈品川泉岳寺駅前〉にご宿泊頂きましてありがとうございます。当館でのご滞在はいかがでしたでしょうか。お客様がごゆっくりとお過ごしいただければ幸いでございます。これからもお客様にお選びいただけるようサービス向上を目指して参ります。お忙しい中ご投稿頂きまして誠にありがとうございました。またのお越しを心よりお待ちしております。フロント 玉野

10/10 Excellent

Henry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay with APA properties again.
Stayed 6 nights in Mar 2024
Response from Front desk Tamano on 6 Apr,2024
Thank you for staying at APA Hotel Shinagawa Sengakuji Ekimae.How was your stay at our hotel? We hope you enjoy your stay with us. We will continue to strive to improve our services so that our customers can choose us. Thank you very much for taking the time out of your busy schedule to post.We look forward to seeing you again.Front Tamano

8/10 Good

Patanapong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
small room. close to station
Stayed 3 nights in Mar 2024
Response from Front desk on 6 Apr,2024
Thank you for staying at APA Hotel Shinagawa Sengakuji Ekimae.How was your stay at our hotel? We hope you enjoy your stay with us. We will continue to strive to improve our services so that our customers can choose us. Thank you very much for taking the time out of your busy schedule to post.We look forward to seeing you again.

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Room is small. Subway is right there. For the price, it was worth it. In Tokyo, we are out all day and night, so we only need a bath and sleep, so it satisfied our needs. If you have two large people, then it is too small.
Stayed 2 nights in Mar 2024
Response from Front desk Tamano on 6 Apr,2024
Thank you for staying at APA Hotel Shinagawa Sengakuji Ekimae.How was your stay at our hotel? We hope you enjoy your stay with us. We will continue to strive to improve our services so that our customers can choose us. Thank you very much for taking the time out of your busy schedule to post.We look forward to seeing you again.Front Tamano

10/10 Excellent

Eliza

Stayed 2 nights in Apr 2024
Response from フロント 玉野 on 24 Apr,2024
この度はアパホテル〈品川泉岳寺駅前〉にご宿泊頂きましてありがとうございます。当館でのご滞在はいかがでしたでしょうか。お客様がごゆっくりとお過ごしいただければ幸いでございます。これからもお客様にお選びいただけるよう努力して参ります。またのお越しを心よりお待ちしております。フロント 玉野

10/10 Excellent

Jung, honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from フロント 玉野 on 2 Apr,2024
この度はアパホテル〈品川泉岳寺駅前〉にご宿泊頂きましてありがとうございます。当館でのご滞在はいかがでしたでしょうか。お客様がごゆっくりとお過ごしいただければ幸いでございます。これからもお客様にお選びいただけるようサービス向上を目指して参ります。お忙しい中ご投稿頂きまして誠にありがとうございました。またのお越しを心よりお待ちしております。フロント 玉野

10/10 Excellent

Coelho

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, although the room was small we were provided with everything we need toiletries, robes, blow dryer, etc. Everyday we were given new supplies which were left at our door. The room had AC, a heater and humidifier. Price was very reasonable and I loved the location right near the Sengakuji station and near a bunch of eateries and convenient store. Staff was great and check in process was fast. I would definitely stay here again.
Stayed 1 night in Mar 2024
Response from Front Desk Iizuka on 31 Mar,2024
Thank you very much for staying at APA Hotel Shingawa Sengakuji Ekimae.We are very pleased to hear your compliments about our hotel. Although our rooms are relatively compact in consideration of the environment, we offer a variety of state-of-the-art facilities and high-quality amenities to ensure that our guests have a comfortable stay. We will continue to strive to improve our services to the satisfaction of our guests. Thank you for taking time out of your busy schedule to write this review. We look forward to welcoming you again. Front Desk Iizuka

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and great staff.
Stayed 3 nights in Mar 2024
Response from Front Iizuka on 30 Mar,2024
Thank you for staying at APA Hotel Shinagawa Sengakuji Ekimae.How was your stay at our hotel? We hope you enjoy your stay with us. We will continue to strive to improve our services so that our customers can choose us. Thank you very much for taking the time out of your busy schedule to post.We look forward to seeing you again.Front Iizuka

10/10 Excellent

Frank, Fountain Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and new facilities.
Stayed 6 nights in Mar 2024
Response from Front desk on 27 Mar,2024
Thank you for staying at APA Hotel Shinagawa Sengakuji Ekimae.How was your stay at our hotel? We hope you enjoy your stay with us. We will continue to strive to improve our services so that our customers can choose us. Thank you very much for taking the time out of your busy schedule to post.We look forward to seeing you again.

10/10 Excellent

Yeow Meng

Liked: Cleanliness, staff & service, amenities
Conveniently located near Sengakuji station but lacks shopping and dining opportunities nearby, good clean efficient hotel to stay at.
Stayed 1 night in Mar 2024
Response from Front desk Inoue on 27 Mar,2024
Thank you very much for staying at APA Hotel Shinagawa Sengakuji Ekimae. Were you satisfied with your stay at our hotel? We are glad that you were satisfied with our service. Thank you very much for your compliment regarding the cleaning. We will continue to work hard to reflect the words of our customers. In addition, there are not many restaurants near our hotel, but once Takanawa Gateway, which is currently under construction, is completed, there will be many shopping malls and restaurants.We look forward to staying at our hotel again. Thank you for taking the time out of your busy schedule to post a review.

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Onseen
Stayed 5 nights in Mar 2024
Response from Front Iizuka on 26 Mar,2024
Thank you very much for staying at APA Hotel Shinagawa Sengakuji Ekimae. How was your stay at our hotel? As our customers have said, our hotel has a hot spring on the top floor. We will continue to work hard so that our customers will choose us again. looking forward to seeing you coming again.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and made a effort to bridge the language differences.
Stayed 6 nights in Mar 2024
Response from Front Iizuka on 26 Mar,2024
Thank you very much for staying at APA Hotel Shinagawa Sengakuji Ekimae. How was your stay at our hote? We are very happy to hear your compliments about our hotel staff.We will continue to work hard so that our customers will choose us again. looking forward to seeing you coming again.

10/10 Excellent

Maki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front desk Inoue on 27 Mar,2024
Thank you very much for staying at APA Hotel Shinagawa Sengakuji Ekimae. Were you satisfied with your stay at our hotel? We are glad that you were satisfied with our service. We will continue to work hard to improve our customer reviews. We will continue to strive to be a hotel that our customers choose, and we look forward to your stay at our hotel again. Thank you very much for taking the time out of your busy schedule to post your review.

10/10 Excellent

Khashayar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the room sizexwas bare min for two people but everything we needed was there. I addition roomand all other spaces were super clean. Breakfast buffet quality and quantity was perfect.
Stayed 3 nights in Mar 2024
Response from Ftont Iizuka on 26 Mar,2024
Thank you very much for staying at APA Hotel Shinagawa Sengakuji Ekimae. In consideration of the environment, the rooms in our hotel are comparatively compact. We hope you will understand. We will continue to improve our services and look forward to welcoming you again.

4/10 Poor

Simon-Pierre

Liked: Property conditions & facilities
Disliked: Staff & service
AC and bed were both broken. Impossible to sleep.
Stayed 1 night in Mar 2024
Response from フロント 今井 on 25 Mar,2024
この度はアパホテル〈品川泉岳寺駅前〉にご宿泊頂きまして誠にありがとうございました。しかしながらお客様にはご不快な思いをさせてしまい申し訳ございませんでした。次回からこのようなことがないよう、改善して参ります。お忙しい中、ご投稿頂きましてありがとうございました。

2/10 Terrible

Vivianne

Disliked: Cleanliness, amenities, property conditions & facilities
If you have even a small phobia of small spaces, DO NOT STAY HERE. The rooms are EXTREMELY SMALL as are the bathrooms. The pictures are VERY MISLEADING. The “window” is a pocket window that doesn’t even open all the way. Additionally, the entire area around this hotel is currently under construction. Super convenient to public transportation but I would’ve rather stayed elsewhere that wasn’t so cramped starting with the lobby and then the rooms. HIGHLY DO NOT RECOMMEND STAYING HERE.
Response from Front Iizuka on 24 Mar,2024
Thank you very much for staying at APA Hotel Shinagawa Sengakuji Ekimae. However, we are very sorry for the inconvenience caused by the size of your room. We are an environmentally friendly hotel. For this reason, the rooms are relatively compact. We hope you can understand this. However, we will take your comments into consideration for future hotel management. Thank you very much for your valuable feedback.

4/10 Poor

Hanh

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is clean, and the staff are friendly and helpful. However, the facilities leave much to be desired. The lobby is cramped and cluttered with luggage, while the rooms are extremely small and the mattresses unevenly distributed. Additionally, there's an uncomfortable deep sink in the middle of the bed, making it impractical for two people. The pillows are hard, and the bathroom is tiny. Furthermore, the tea tastes really bad. I would suggest considering the hotel next door, 'The Tokyu Stay Takanawa,' which is similarly priced but offers a much better experience.
Stayed 2 nights in Mar 2024
Response from Front desk on 22 Mar,2024
Thank you for staying at APA Hotel Shinagawa Sengakuji Ekimae. However, we apologize for any inconvenience and discomfort caused to you in various ways. Our guest rooms are compact and environmentally friendly.We apologize for any inconvenience this may have caused you. We will continue to strive to improve our services. Thank you very much for taking the time out of your busy schedule to provide us with your opinion.Front Tamano

10/10 Excellent

Roderick, Woodinville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money. Comfortable, Clean and Convenient
Stayed 3 nights in Mar 2024
Response from フロント 今井 on 22 Mar,2024
この度はアパホテル〈品川泉岳寺駅前〉にご宿泊頂きまして誠にありがとうございます。当館でのご滞在でご満足頂けたようで大変うれしく思います。また高評価頂き重ねて感謝申し上げます。また日本にお越しの際はぜひ当館をご利用下さいませ。お客様のご来館をお待ちしております。

6/10 Okay

Mario

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
When we first got to the room, the room smelled horribly like body odor. We asked the staff for a new room but they couldn’t accommodate us since they didn’t have any rooms available. They did offer us some deodorizing spray and a humidifier, but that didn’t help much. You don’t have full control of air conditioning and heat. If the hotel wants heat, everyone gets heat. We like to sleep in the cold, but they couldn’t lower the temperature because the heat was on. The best they did was get us a room that allowed for the window to be opened. These rooms are also very small.
Response from Front desk on 22 Mar,2024
Thank you for staying at APA Hotel Shinagawa Sengakuji Ekimae. However, we apologize for any inconvenience and discomfort caused to you in various ways. Our guest rooms are compact and environmentally friendly.We apologize for any inconvenience this may have caused you. We will continue to strive to improve our services. Thank you very much for taking the time out of your busy schedule to provide us with your opinion.Front Iizuka

10/10 Excellent

Shozo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
APA Hotel Shinagawa is located near JR lines and subways. The place is also super clean! The stars is extremely friendly and helpful.
Stayed 1 night in Mar 2024
Response from Front Iizuka on 14 Mar,2024
Thank you very much for staying at APA Hotel Shinagawa Sengakuji Ekimae. We are also very happy to receive compliments from our customers. Japan has many tourist attractions. Please come to our hotel when you come to Japan again. We look forward to serving you again.

6/10 Okay

Eloisa

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Front iizuka on 12 Mar,2024
Thank you very much for staying at APA Hotel Shinagawa Sengakuji Ekimae. Were you satisfied with your stay at our hotel? We would be happy if you were satisfied. Thank you very much for taking the time out of your busy schedule to post a review. We look forward to your next stay.

8/10 Good

millicent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Onsen on top of hotel, nice breakfast & great location. Staffs are professional & helpful!
Stayed 3 nights in Mar 2024
Response from Front Terao on 4 Mar,2024
Thank you very much for staying at APA Hotel Shingawa Sengakuji Ekimae.We are very pleased to hear that you were satisfied with our facilities and services. Our hotel is very convenient to the airport and the Shinkansen bullet train, so please visit us again when you are in the area.Thank you very much for taking the time to write this review.We look forward to welcoming you again.

10/10 Excellent

Alen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are super nice and willing to help.
Stayed 1 night in Mar 2024
Response from Front desk Inoue on 2 Mar,2024
Thank you very much for staying at APA Hotel Shinagawa Sengakuji Ekimae. Were you satisfied with your stay at our hotel? We would be happy if you were satisfied. We are very happy to hear that you had a comfortable stay. We will continue to work hard to reflect the words of our customers. Thank you very much for taking the time out of your busy schedule to post a review. We look forward to your next stay.

10/10 Excellent

Reveron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and location. Walking distance on major trainstarions to plan out your adventures.
Stayed 4 nights in Feb 2024
Response from Front desk Inoue on 2 Mar,2024
Thank you very much for staying at APA Hotel Shinagawa Sengakuji Ekimae. Were you satisfied with your stay at our hotel? We would be happy if you were satisfied. We are very happy to hear that you had a comfortable stay. We will continue to work hard to reflect the words of our customers. Thank you very much for taking the time out of your busy schedule to post a review. We look forward to your next stay.

6/10 Okay

ARAMAKI.YUTAKA

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Small lobby, small room, but staff are kind.
Stayed 1 night in Feb 2024
Response from Front desk Inoue on 26 Feb,2024
Thank you very much for staying at APA Hotel Shinagawa Sengakuji Ekimae. Were you satisfied with your stay at our hotel? We would be happy if you were satisfied. We would also like to thank you for your compliments regarding the staff's response. We will continue to work hard to reflect the words of our customers. Regarding the rooms, we also have rooms that are slightly larger than the other rooms, such as twin rooms, so please take advantage of them. Thank you very much for taking the time out of your busy schedule to post a review. We look forward to your next stay.

8/10 Good

Marcel

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Front desk Inoue on 26 Feb,2024
Thank you very much for staying at APA Hotel Shinagawa Sengakuji Ekimae. Were you satisfied with your stay at our hotel? We would be happy if you were satisfied. Thank you very much for taking the time out of your busy schedule to post a review. We look forward to your next stay.

10/10 Excellent

Koeun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Front desk Inoue on 26 Feb,2024
Thank you very much for staying at APA Hotel Shinagawa Sengakuji Ekimae. Were you satisfied with your stay at our hotel? We would be happy if you were satisfied. Thank you very much for taking the time out of your busy schedule to post a review. We look forward to your next stay.