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Reviews of Hotel del Paine

3 out of 5
Hotel del Paine
Lote N°17, Sector Río Serrano, Comuna Torres del Paine, Torres del Paine

Reviews

8.2

Very good

Rating 10 - Excellent. 49 out of 113 reviews" "
Rating 8 - Good. 34 out of 113 reviews" "
Rating 6 - Okay. 18 out of 113 reviews" "
Rating 4 - Poor. 7 out of 113 reviews" "
Rating 2 - Terrible. 5 out of 113 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bohdonna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay! Highly recommend! Staff was excellent and extremely helpful during our stay

10/10 Excellent

Anne

Travelled with partner
Liked: Amenities
Property was rustic but very nice. Love the communal dinner buffet. The food for dinner was excellent. The staff provided excellent service. Beautiful view of Torres del Paine. Love everything about this place.
Stayed 4 nights in Jan 2024

8/10 Good

Nobuyasu

Liked: Cleanliness, staff & service, amenities
Great place with amazing scenery and meals but there's no wifi in individual rooms and the wifi connection in the common area of the accommodation building is very weak
Stayed 3 nights in Dec 2023

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean beds. Wifi was just OK.
Stayed 1 night in Dec 2023

10/10 Excellent

Anand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views from the garden, right by the river side, excellent food and beverages options with scrumptious breakfast and delicious buffet/ a la carte dinner. Although pricey, but worth it.

10/10 Excellent

Jeffrey

Stayed 3 nights in Apr 2023

8/10 Good

Sherry

Liked: Cleanliness, staff & service

10/10 Excellent

Weihong

Stayed 1 night in Dec 2022

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful cabins and kind staff, but not the ideal place for solo travel or without renting a car. The place is far from the airport, like one hour and 20 minutes in car. No tour online will pick you up from there. All pick ups are from puerto natales, and that area has nothing close to public transportation, so your last resource is either to pay for the tours offered by the hotel or pay 300 USD in transportation per day. Not cheap at all. I paid more than 800 USD for 3 different tours, honestly the most expensive tours I have ever paid, and I travel a lot. No wifi in the cabins, only in front desk area. If you are vegan or vegetarian and didn't notify the hotel in advanced, be prepared to eat rice, soup or quinoa only
Stayed 4 nights in Oct 2022

10/10 Excellent

BRANDIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was in a great location with easy access to one of Torre del Paine entrances. The staff went above and beyond to make sure we had what we needed. I would definitely stay here again.
Stayed 2 nights in Sep 2022

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location! Staff was above & beyond helpful, friendly and kind. Room was very clean and the food was terrific! Thank you Jonathan & Paula, (staff) who helped us navigate through this part of our trip! We’re definitely learning Spanish when we get home!
Stayed 5 nights in Jan 2022

10/10 Excellent

Zamy, United States

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Great location with water and Mountain View. Excellent staff, especially Pedro in the bar. Very helpful. Loved the wood fired jacuzzi. Buffet dinner was surprisingly high quality. Really enjoyed it.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice restaurant area and bar/lounge. Our wing had a good living/lounge area also. We enjoyed the outdoor picnic tables and sitting area by the Rio Serrano
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Right in the park with perfect views of the mountains. Great food and service.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Patagonia trip
Pleasant hotel. Room was a little hot.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Laura, United States

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff I met was amazing. The view from our room and the restaurant was awesome. Dinner buffet was the best food I had in Chile. The hotel also provides various tours and shuttles around the park, at a cost of course. Hot water and Internet were a bit unstable but what can you ask in Paine.
Stayed 4 nights in Dec 2019

8/10 Good

Yash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, lukewarm food
Hotel is nice and located conveniently to the park entrance. However, if you are driving on your own, the road from outside Puerto Natales to the hotel and park is largely a gravel road that is in bad condition. It is recommended you have a truck or suv. We drove in a car, but I wish I had an suv or truck. Some portions of the road are paved, but there are huge potholes everywhere that you have to navigate. As for the hotel, the room is great and there is a nice view of the Paine mountain range, but the food (breakfast and dinner) was consistently lukewarm. The $40 pp for dinner is also more expensive than a nice dinner at the Rio Serrano hotel across the street, which is much better.
Stayed 4 nights in Dec 2019

4/10 Poor

Raj, New Jersey, USA

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Absolutely stunning views even though location is a bit tough to get to (but that’s what you get for staying so close to the park). Rooms are basic, adequate facility that would be a 2.5 star hotel (price we paid was that of a 4.5 star hotel!). For the most part, staff’s attitude was indifferent to hostile and petty (the word “hospitality” has not made way this far south, it seems). Reception staff was indifferent, restaurant staff, except one waiter, seemed surly. Two people at the Excursion Desk were very helpful and went out of their way to be helpful. If you need to stay close to the park, I guess this is an okay but pricey place- don't expect staff to be as friendly as the rest of the Chilean population.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Location, location, location. Breakfast was very good.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just outside the Torres Del Paine park with nice views of the Serrano river and Cuerno towers. Wifi is very poor though (only in the dining area and very very slow). And no cell signal. Dining options are limited too as there is only one buffet at the hotel ($40 per person).
Stayed 2 nights in Nov 2019

6/10 Okay

Julien

Stayed 1 night in Nov 2019

10/10 Excellent

dorit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reomended
A very nice hotel. good atmosphere, great views. The hotels in the area are very expensive, so relatively not expensive. The buffet dinner is very good. We were with a car , so it was 5 minutes to the southern entrance to Torres del paine.
Stayed 2 nights in Nov 2019

8/10 Good

wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel looks much nicer than in the picture. We've been upgraded to a triple room as twin was sold out. Very good location and amazing view just out side of your window. The room temperature was a little bit cold in the night, but the staff helped to fix the problem on the next day. Shower was good. Wifi connection did not work well, sometimes was instable.
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff is super friendly and helpful. The only issue is the lack of insulation in the rooms, what makes them very cold, especially at night. I woke up because of the cold couple of times each night.
Stayed 2 nights in Oct 2019

10/10 Excellent

Shehzad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent check in staff and service
Stayed 1 night in Sep 2019

8/10 Good

fabio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and nice rooms
Great location to visit the park. Internet is a bit sketchy and only works in the reception area. Room was clean and comfortable, staff was always polite and helpful. Restaurant only offered an expensive fix price menu... maybe because low season with limited choices... better value going to hotel Rio serrano for dinner. All in all we had a nice time, and breakfast was really good
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019

8/10 Good

Theresa, Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Comfortable with great location, but overpriced. We didn't eat dinner there because it's so expensive. We went to the Hostería del Lago nearby and ate delicious food with great service for half the price. There is only one outlet in the room and one of the plugs was broken. WiFi is poor. It's a great location for exploring the park and there are other hotels nearby for food options. Breakfast was good. Staff is friendly.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the entrance to Torres and about a 30 minute drive to lago grey. Room was warm and comfortable, breakfast buffet was good and there were several hotels nearby in which to dine in case you wanted to go elsewhere for dinner. There was an excursion desk with someone there to help you plan your time in Torres and the property overlooked the rio Serrano. The price was reasonable and I enjoyed my stay very much.
Stayed 3 nights in Apr 2019

4/10 Poor

Liz

Disliked: Property conditions & facilities
We stayed at 3 different hotels in Torres Del Paine and this one was the worst. The hotel ran out of hot water on the night I stayed, and when I brought this to their attention they said the other guests must have been taking long showers and it would take at least an hour for the water to heat up again. I went to sleep but there was still no hot water the next morning. When I reported this at checkout I got nothing but 'sorry for that'. There was no heating that you could operate yourself, as it was centrally operated, which was no good for us to dry our wet clothes. Also there was a rule that guests could not put used toilet paper in the toilet, even in our own bathrooms, which is not something I experienced in other hotels in the park. The included breakfast was not good and we did not try their dinner as there was only a buffet option at $40 per person. I could not wait to leave and would not recommend,
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
too bad to stay in this hotel
We had two weeks vacation. This is the worst hotel we stayed. 1. We paid on line several months ago. When we got to this hotel to check.The staff could't find our reservation. I showed the confirmation number and emails. It took long time to find it. 2. We lost one PDI document. It was totally no problem with other hotels. But this hotel charged 20% extra(more than $40 US dollars). 3. The staff asked us to make the reservation for Christmas dinner ($90 US dollars per person). We refused. When we checked out next morning, they asked me paying $180 for dinner fee which we never ate.
Stayed 1 night in Dec 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay after a hike in Torres
Very friendly, accommodating and helpful staff. The grounds are beautiful and the rooms are quaint. Excellent dinner and breakfast. WiFi is strong in common areas. Easy drive to Torres del Paine.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The walls are thin in this property. So you can hear your neighbors reasonably well. Cabanas Del Paine and hotel Del Paine are one and the same abs exist along with a cluster of hotels near the rio Serrano hotel area. Just punch in rio Serrano on google and offline the map and drive Towards the administration building area of the Paine park and you will find this place.
Stayed 1 night in Dec 2018

10/10 Excellent

Zhisheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Hotel Choice Near the Park
The hotel is just outside the south entrance of the Torres Del Paine National Park. It is in the village of Serrano and the view is gorgeous. It is even better than some places inside the park. The hotel has everything you need and is clean. Although Paine is ridiculously windy sometimes, the hotel and room are very comfortable and warm. The breakfast is also great with many options. They have buffets for lunch and dinner for purchase as well. It is a real treat to have hot and nice food in Paine.
Stayed 1 night in Dec 2018

10/10 Excellent

Man Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great help
very helpful in the assistance in arrnaging excursion which we need urgently
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is relatively difficult to find them, because they use a different name. Staff are very friendly and helpful
Stayed 1 night in Nov 2018

4/10 Poor

Melanie

Disliked: Property conditions & facilities, room comfort
The location of this property is amazing and could be a great place. However....there was no hot water for the duration of our stay. We mentioned this to the management, but they seemed not overly concerned. The food is served buffet-style, which is fine, but much of the hot dinner was cold and expensive - $40US for a three course - all you can eat menu, but 25$US for one main course and one hot side dish only. We had to leave a day early, but as we had pre-booked, no cost for the extra day was deducted. However, our meals and bar bill was waived - a little too quickly.
Stayed 3 nights in Nov 2018

8/10 Good

Sue, SG

Liked: Staff & service
Good hotel at Torres del Paine
Room was comfortable with a good view of the river and mountains. The walls are a little thin, but nothing that was disruptive to our sleep. Breakfast was adequate for a hotel located within a national park.
Stayed 2 nights in Oct 2018

10/10 Excellent

Zsuzsanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and great location
Fantastic location for all activities in the Park. Tracking available at the door. Nice breakfast and fun dog welcoming guests.
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WiFi was weak in the room and buffet dinner was expensive.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bueatiful view where you can see the snow mountains from the big window . And warm dining room . Nice waiters and provide some after-dinner desert to me by free
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to terra de plaine

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Don’t stay if you are not part of a tour or group.
“Excursions” staff were of zero assistance and had a “don’t bother me now” attitude. Group tours blitzgrieged the dining room leaving little food for others traveling alone or in small groups. One morning, i had to clean off and set my own table after the morning tour group devoured the buffet and left their tables in disarray. Dining room staff slow to react.... as if we did not exist.
Stayed 4 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Very well located within the park. Rooms could use some updating but are well kept. WiFi is limited. Staff is attentive and helpful.

10/10 Excellent

Grant, Winnipeg, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place, Fabulous View, Amazing Staff.
Loved it here. Would definitely recommend and return if I had the chance. Just outside Torres del Paine NP. Lots of activities can be arranged from here, especially fishing, but all others, too. Restaurant is very good. Very relaxing atmosphere.

6/10 Okay

Verified traveller

great location
many hidden costs that are not of the web. You will need a car to get to many of the places inside the park, or be willing to pay. You can make a meal or two from the breakfast, but the buffet is overpriced as well.