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Reviews of Toyoko Inn Toyama Station Sinkansen 1

3 out of 5
Toyoko Inn Toyama Station Sinkansen 1
1-5-1,Takara-machi, Toyama, Toyama

Reviews

7.8

Good

Rating 10 - Excellent. 103 out of 424 reviews" "
Rating 8 - Good. 205 out of 424 reviews" "
Rating 6 - Okay. 92 out of 424 reviews" "
Rating 4 - Poor. 17 out of 424 reviews" "
Rating 2 - Terrible. 7 out of 424 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

SHAOCONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from 東横INN富山駅新幹線口Ⅰ　フロント今井 on 16 Apr,2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。今後もお客様が気持ちよくお過ごしいただけるホテルを目指して、スタッフ一同精進してまいりますので、またのご利用お待ち申し上げております。

6/10 Okay

Hase

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2023
Response from 東横INN富山駅新幹線口1 フロント今井 on 29 May,2023
この度は当ホテルをご利用いただきまして誠にありがとうございます。今後もお客様が気持ちよくお過ごしいただけるホテルを目指して、スタッフ一同精進してまいりますので、またのご利用お待ち申し上げております。

10/10 Excellent

KATRINA

Stayed 4 nights in Apr 2023
Response from 東横INN富山駅新幹線口1 フロント今井 on 17 May,2023
この度は当ホテルをご利用いただきまして誠にありがとうございます。ご宿泊にご満足いただけたようで大変嬉しく思います。今後もお客様が気持ちよくお過ごしいただけるホテルを目指して、スタッフ一同精進してまいりますので、またのご利用お待ち申し上げております。

10/10 Excellent

Haruna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to town centre.
Stayed 2 nights in Mar 2023
Response from 東横INN富山駅新幹線口1　フロント今井 on 5 Apr,2023
この度は当ホテルをご利用いただきまして誠にありがとうございます。ご宿泊にご満足いただけたようで大変嬉しく思います。今後もお客様が気持ちよくお過ごしいただけるホテルを目指して、スタッフ一同精進してまいりますので、またのご利用お待ち申し上げております。

10/10 Excellent

margarita

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, good service
Stayed 2 nights in Dec 2022
Response from Toyoko Inn ToyamaEki Shinkansenguchi1 Receptionist on 24 Dec,2022
Thank you for staying at our hotel.We are very happy that you were satisfied with your stay.We received compliments and encouraged all the staff.All the staff will continue to work hard to make the hotel a place where customers can spend a pleasant time, so we look forward to seeing you again.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No lock for the bathroom. A place is near train station.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean, friendly staff, free breakfast...plus storing of my luggage for two nights when I travelled to Tateyama. I’m totally satisfied with this chain hotel.
Stayed 1 night in Sep 2019

4/10 Poor

Stuart

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2019

8/10 Good

Walanrat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Toyama Station
Good location , good price and very close to train and bus station.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Avoid weekends.
We stayed here on a Saturday night and it was very crowded with rude, noisy, non-Japanese tour groups. They filled the rubbish bins to overflowing with fast food wrappings and wet instant noodle bowls. There was a fight over the washing machines and driers! On Sunday night it was much less busy and there were no problems. Avoid weekends if you want to have a relaxing stay. Convenient location.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The room is bigger than expected. Though the facilities look a bit old but it's acceptable for a short stay. I think it offers value for money.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2019

4/10 Poor

Nam

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Booked a smoking room accidentally, and staff was helpful to change it to a non-smoking room.
Stayed 1 night in Apr 2019

8/10 Good

Ilan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a "cheap hotel" meaning that it was under $100 per night. It offers Japanese breakfast (which more expensive hotel do not include in the basic fare), but this was entirely Japanese (that is no pastries, cereal etc). It is perfect for a short visit. Very clean (as mostly in Japan). Very good internet. Very close to the train-station.
Stayed 1 night in Oct 2018

8/10 Good

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, functional hotel, along with breakfast.
It was a comfortable stay. <10mins walk from the station. If price difference is minimal, may be better to choose the other branch, that is nearer to the station.
Stayed 1 night in Oct 2018

8/10 Good

s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good size room
The room was a good size, good price and very close to train and bus station.
Stayed 4 nights in Sep 2018

8/10 Good

Verified traveller

Great location, good value and very friendly staff
Great location, good value and very friendly staff. Room could be a bit more modern, but overall very good despite its small size.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very nice. Room was clean and very big. The daily breakfast included was a real plus!
Stayed 3 nights in Aug 2018

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room with city view, nice staff, comfortable bed, close to the Toyama train station. It is a great hotel except check-in time is late, 4 pm.
Stayed 1 night in Jul 2018

6/10 Okay

Pan, singapore

Liked: Staff & service, property conditions & facilities
Small room but near to Toyama station
We booked a smoking room coz non-smoking room were full - this is a very popular inn. If you don’t smoke, please don’t try this type of room becoz the room is full of strong smoking smell - the whole floor also. And there is no air- refreshing in the room. Other than that, everything is nice, location, service and the breakfast!
Stayed 3 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good base for Tateyama Alpine Route
Nice hotel close to Toyama Station with luggage delivery service so it's a good base for those going to Tateyama Alpine Route. Under one of the biggest business hotel chain in Japan so they really keep up their standard. Room size is bigger than we expected. They also have free breakfast which is very minimal and not much choices.
Stayed 1 night in May 2018

8/10 Good

Nancy, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relative Near to Toyama station
Room is clean and bigger than expected. Luggage forwarding service is available for the Alpine Tateyama route. Long queue for breakfast at 7am though.
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Convenient location
A short stay would suffice, probably not long term stay. Lobby has good seating areas, refreshments and place to chill. Hotel staff does try to assist you any ways they could.
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

It was ok?
It was okay...

10/10 Excellent

Nilubol, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Twin room has good size, not too small.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service could be improved.
Front desk was so busy they forgot to give us our key and free tram passes. We had to ask. We arrived at 3pm, and was told to wait till 4pm. We saw the cleaner pass the keys to the reception at 3.30pm. but the reception forgot all about us. We had to repeat our check-in details to another receptionist.

8/10 Good

WARAPORN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Robo, HKG

Bad Experience
Did not greet by the reception staff upon arrival until a Japanese guest arrived and let me check in first
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
Just Fine
This hotel seems to be quite busy. You might need to wait a long while for the lift. Breakfast is simple. It is a 10-minute walk from the train station. There are very few restaurants nearby. You need to go back to the train station for food or shops. But for the price they charge, it is reasonable if you are just looking for a clean place to sleep.
Stayed 1 night in Sep 2017

8/10 Good

MITSUO

Liked: Cleanliness, staff & service
朝の食事が場所も狭く混んでいたが持ち帰り容器があったので部屋ですませた いいアイデアだと思う
Stayed 1 night in Apr 2024

6/10 Okay

Hiroaki

Stayed 1 night in Apr 2024
Response from 東横INN富山駅新幹線口Ⅰ　フロントラシード on 1 May,2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。お客様が気持ちよくお過ごしいただけるホテルを目指して、スタッフ一同精進してまいりますので、またのご利用お待ち申し上げております。

10/10 Excellent

Juthamas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from 東横INN富山駅新幹線口Ⅰ　フロント今井 on 24 Apr,2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。今後もお客様が気持ちよくお過ごしいただけるホテルを目指して、スタッフ一同精進してまいりますので、またのご利用お待ち申し上げております。

6/10 Okay

TAKU

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from 東横INN富山駅新幹線口Ⅰ　フロントラシード on 21 Apr,2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。お客様が気持ちよくお過ごしいただけるホテルを目指して、スタッフ一同精進してまいりますので、またのご利用お待ち申し上げております。

4/10 Poor

Mayumi

Stayed 1 night in Apr 2024
Response from 東横INN富山駅新幹線口Ⅰ　フロント今井 on 16 Apr,2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。今後もお客様が気持ちよくお過ごしいただけるホテルを目指して、スタッフ一同精進してまいりますので、またのご利用お待ち申し上げております。

6/10 Okay

Toshiko

隣の部屋から話し声がよく聞こえました。
Stayed 1 night in Apr 2024
Response from 東横INN富山駅新幹線口I フロント今井 on 10 Apr,2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。お客様が気持ちよくお過ごしいただけるホテルを目指して、スタッフ一同精進してまいりますので、またのご利用お待ち申し上げております。

4/10 Poor

hiroko

Disliked: Property conditions & facilities
テレビやWi-Fiの調子がすこぶる悪く、スタッフに確認したが、最近全部屋が調子が悪いと言われ、解消に至らなかった。 チェックイン前に状況説明もなく、不親切だと感じた。 おそらく2度と利用しない。
Stayed 2 nights in Apr 2024
Response from 東横INN富山駅新幹線口I フロント今井 on 10 Apr,2024
当ホテルをご利用いただきまして誠にありがとうございます。この度はテレビ・Wi-Fiの接続不良が起こり大変ご不便をおかけし、誠に申し訳ございません。また、チェックイン時に案内が不十分だったため、ご不快なお気持ちにさせてしまい、重ねてお詫び申し上げます。お客様が気持ちよくお過ごしいただけるホテルを目指して、スタッフ一同改善に努めてまいります。貴重な御意見を頂戴しまして、ありがとうございます。

10/10 Excellent

Ryuki, Izumi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
良心的な値段なのに綺麗で快適に過ごせました コンビニは駅前まで行かないとなかったけれど歩いて２～３分程度
Stayed 2 nights in Mar 2024
Response from 東横INN富山駅新幹線口Ⅰ　フロントラシード on 7 Apr,2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。ご宿泊にご満足いただけたようで大変嬉しく思います。今後もお客様が気持ちよくお過ごしいただけるホテルを目指してスタッフ一同精進してまいりますので、またのご利用お待ち申し上げております。

8/10 Good

kyoko

Stayed 1 night in Mar 2024
Response from 東横INN富山駅新幹線口Ⅰ　フロントラシード on 24 Apr,2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。今後もお客様が気持ちよくお過ごしいただけるホテルを目指して、スタッフ一同精進してまいりますので、またのご利用お待ち申し上げております。

8/10 Good

hiroshi

Travelled with partner
川の土手を走って見ました　スピードが違うと町並み走るのも変わった視点で見られるように思います。
Stayed 2 nights in Mar 2024
Response from 東横INN富山駅新幹線口Ⅰ　フロントラシード on 3 Apr,2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。今後もお客様が気持ちよくお過ごしいただけるホテルを目指して、スタッフ一同精進してまいりますので、またのご利用お待ち申し上げております。

8/10 Good

yukinori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from 東横INN富山駅新幹線口１　フロント　ラシード on 21 Mar,2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。今後もお客様が気持ちよくお過ごしいただけるホテルを目指して、スタッフ一同精進してまいりますので、またのご利用お待ち申し上げております。

6/10 Okay

??

Business traveller
Liked: Cleanliness
水の1本ぐらいはサービスで常備して欲しいです。
Stayed 1 night in Mar 2024
Response from 東横INN富山駅新幹線口１　フロント今井 on 19 Mar,2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。貴重なご意見をありがとうございます。お客様のお声を参考に、皆様に気持ちよくお過ごしいただけるホテルを目指してスタッフ一同精進してまいります。またのご利用お待ち申し上げております。

10/10 Excellent

ASAKI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅近で周辺にもお店がたくさんあるので夜でも楽しめます🍶遠征試合で利用しましたが、また富山に来たら利用しようと思います👍
Stayed 2 nights in Mar 2024
Response from 東横INN富山駅新幹線口１　フロント今井 on 19 Mar,2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。ご宿泊にご満足いただけたようで大変嬉しく思います。今後もお客様が気持ちよくお過ごしいただけるホテルを目指して、スタッフ一同精進してまいりますので、またのご利用お待ち申し上げております。

4/10 Poor

katuya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
上の階のイビキやトイレの流れる音、隣のドアの開閉音など聞こえて起こされた。 部屋は無駄に広いがトイレが狭い。 サービスのボトル水はない。 歯ブラシの質もよくはない。
Stayed 1 night in Mar 2024
Response from 東横INN富山駅新幹線口Ⅰ　フロント今井 on 12 Mar,2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。また、貴重なご意見を頂戴しまして、重ねてお礼申し上げます。お客様からいただいたご意見をもとに、皆様が気持ちよくお過ごしいただけるホテルを目指して改善に努めて参ります。スタッフ一同精進してまいりますので、またのご利用お待ち申し上げております。

4/10 Poor

rie

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
朝食時施設コーヒーを飲む際にミルクやお砂糖を求めたがありませんと不親切な言い方できっぱり断られた。 無料とは言え朝食メニューのバリエーションの少なさに苦笑・・。東横インは各地方に行って大変気に入っておりますがこちらの富山第一へたぶん行きたくないなぁと思いました
Stayed 1 night in Mar 2024
Response from 東横INN富山駅新幹線口Ⅰ　フロント今井 on 4 Mar,2024
当ホテルをご利用いただきまして誠にありがとうございます。この度は、朝食スタッフの対応におきまして大変不快なお気持ちにさせてしまい、申し訳ございません。スタッフ全員に周知し、再発防止を徹底いたします。また、メニューのバリエーションにつきましても、お客様のご意見をもとに改善に努めてまいります。今後もお客様が気持ちよくお過ごしいただけるホテルを目指して、スタッフ一同精進してまいりますので、またのご利用お待ち申し上げております。

8/10 Good

hiroaki

Travelled with partner
Liked: Cleanliness, staff & service
朝ご飯は早い時間に行かないと食べられない品が多くあります。備え付けのシャンプーやボディソープは変な匂いがします。
Stayed 2 nights in Feb 2024

6/10 Okay

Daisuke

Stayed 1 night in Feb 2024

8/10 Good

Seiichiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Truki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
接客よかったです
Stayed 1 night in Feb 2024
Response from 東横INN富山駅新幹線口Ⅰ　フロント今井 on 12 Feb,2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。お褒めの言葉を頂戴しまして、スタッフ一同の励みとなりました。今後もお客様が気持ちよくお過ごしいただけるホテルを目指してスタッフ一同精進してまいりますので、またのご利用お待ち申し上げております。