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Naala Tulum

3.5 star property
Hotel with an outdoor pool, steps from Tulum National Park

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Photo gallery for Naala Tulum

Exterior
Sun deck
1 bedroom, premium bedding, down duvets, minibar
Reception
Reception
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Housekeeping

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Family Apartment, 2 Bedrooms

Living room

Family Apartment, 2 Bedrooms

Highlights

Separate sitting area
Air conditioning
Kitchen
Fridge
Flat-screen TV
Premium bedding
Down duvet
2 bedrooms
  • 100 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Bed

View all photos for Deluxe Room

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Down duvet
Premium bedding
Private bathroom
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, premium bedding, down duvets, minibar

Standard Room

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Down duvet
Premium bedding
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room

1 bedroom, premium bedding, down duvets, minibar

Deluxe Quadruple Room

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Down duvet
Premium bedding
Private bathroom
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Map
Av. Cobá Sur, Región 014, Súper Manzana 001, Manzana 004, Lote 001, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 3 min walk - 0.3 km
  • Las Palmas Public Beach - 5 min drive - 4.3 km
  • Playa Paraiso - 7 min drive - 5.0 km
  • Tulum Mayan Ruins - 7 min drive - 3.9 km
  • Playa Ruinas - 11 min drive - 4.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 97 min drive

Restaurants

  • ‪Rossina Cafe - ‬15 min walk
  • ‪Boston’s Tulum - ‬11 min walk
  • ‪Carl's Jr. - ‬2 min walk
  • ‪Pescaderia Estrada - ‬18 min walk
  • ‪Azul Cafe - ‬13 min walk

About this property

Naala Tulum

Hotel near Tulum National Park
Take advantage of a terrace, a garden and a bar at Naala Tulum. Free in-room WiFi, with a speed of 50+ Mbps, and a restaurant are available to all guests.
You'll also enjoy perks such as:
  • An outdoor pool with sunloungers
  • Bike hire, self-parking (surcharge) and a round-trip airport shuttle (surcharge)
  • Concierge services, tour/ticket information and luggage storage
  • A 24-hour front desk, a lift and a banquet hall
  • Guest reviews say great things about the pool and helpful staff
Room features
All 95 rooms boast comforts, such as premium bedding and laptop-friendly workspaces, as well as perks, such as air conditioning and bathrobes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 40-inch flat-screen TVs with Netflix, streaming services and digital channels
  • Wardrobes/cupboards, ceiling fans and daily housekeeping

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
  • Parking on site (USD 10 per day)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Well-lit path to entrance

More

  • Banquet hall
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cleaning fee: USD 2.50 per accommodation, per night.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 6)
  • Self-parking fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Naala Tulum Hotel
Naala Tulum Tulum
Naala Tulum Hotel Tulum

Frequently asked questions

Does Naala Tulum have a pool?

Yes, this property has an outdoor pool.

Is Naala Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Naala Tulum?

Self-parking is available for USD 10 per day.

What time is check-in at Naala Tulum?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Naala Tulum?

Checkout is at noon.

Does Naala Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 9:00 AM-6:00 PM on request. A fee of USD 120 per vehicle applies.

Where is Naala Tulum located?

Located in Zama, this hotel is steps away from Jaguar Park and Tulum National Park. Tulum Mayan Ruins and Tulum Beach are also within 3 miles (5 km).

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Naala Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 353 out of 550 reviews
Rating 8 - Good. 119 out of 550 reviews
Rating 6 - Okay. 47 out of 550 reviews
Rating 4 - Poor. 13 out of 550 reviews
Rating 2 - Terrible. 18 out of 550 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10

Property was nice for the area
Stayed 5 nights in May 2025

8/10

Nice property for the area, great roof top view
Stayed 1 night in May 2025

8/10

Photos are pretty accurate to what the place actually looks like. Staff is great and helpful! Will book again if I ever go back.
Stayed 3 nights in May 2025

8/10

This is a nice hotel to stay, it has comfort, nice amenities.
Stayed 3 nights in Apr 2025

8/10

Beautiful place
Stayed 5 nights in Mar 2025

10/10

Very nice.. will stay here again
Stayed 3 nights in Feb 2025

8/10

I enjoyed the jungle atmosphere and the rooftop pool. The views were spectacular.
Stayed 4 nights in May 2025

10/10

It's a great place to stay in walking distance from town. Restaurant had good food too and the pool area was fun and relaxing.
Stayed 6 nights in Feb 2025

10/10

Great!
Stayed 6 nights in May 2025

10/10

The views were amazing
Stayed 3 nights in Mar 2025

10/10

The hotel was very nice and clean. Staff was helpful and informative.
Stayed 2 nights in Feb 2025

10/10

Naala is the best
Stayed 1 night in Mar 2025

10/10

Front staff was very nice and helpful! Would definitely book them again ! I enjoyed my stay here.
Stayed 2 nights in Feb 2025

8/10

Beautiful boutique hotel! Had an issue with the tv language as Spanish despite the maintenance coming in to change it to English. The staff were pleasant and helpful. Definitely a unique property
Stayed 1 night in Apr 2025

10/10

Nice location
Stayed 4 nights in Jan 2025

8/10

Location great clean and great roof to pool
Stayed 1 night in Jan 2025

10/10

Perfect
Stayed 4 nights in Mar 2025

10/10

Property was well designed with Boho Theme. Staff was helpful. Everything was nearby: Food, transportation, restaurants etc.
Stayed 2 nights in Feb 2025

10/10

Great staff. Lovely roof deck pool. Excellent restaurant service staff . Chill ambience. Good accommodation- very comfortable bed / pillows etc. Unique and special
Stayed 3 nights in Feb 2025

6/10

It’s a nice property but a bit noisy because noise are very loud from other guests.
Stayed 2 nights in Feb 2025

8/10

It was nice, but some appointments were cheap. Staff very friendly and helpful
Stayed 1 night in Feb 2025

6/10

The property looks much nicer in the pictures versus in real life. The staff is extremely friendly and took great care of my brother and I. Clean room and cold beer in the bar.
Stayed 6 nights in Dec 2024

10/10

I had a great time at Naala. Comfortable rooms, friendly staff. I had the pleasure to meet Yssabelle. She was helpful solving all little problems I had during my stay. I strongly recommend this hotel.
Stayed 1 night in Dec 2024

10/10

hotel super limpio y personal super amable
Stayed 1 night in Oct 2024

8/10

Lovely jungle courtyard staff was very helpful and upgraded our room because they were slow which was so nice. Large room with semi private patio roof top pool was excellent with panoramic views. The margarita wasn’t very great but other than that we had an excellent experience
Stayed 3 nights in Jan 2025