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Naala Tulum

3.5 star property
Hotel with an outdoor pool, near Tulum National Park

Choose dates to view prices

Photo gallery for Naala Tulum

Exterior
Garden
Sun deck
Reception
Restaurant
Naala Tulum offers a peaceful escape near historic Mayan ruins. Guests can relax in the garden, cool off in the outdoor pool, or enjoy drinks at the bar after exploring. Practical amenities include bike rentals and tour assistance to help travelers make the most of the area.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Parking available
  • Housekeeping

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room

2 bedrooms, premium bedding, down duvets, minibar

Deluxe Room

9.2 out of 10
Wonderful
(23 reviews)

Highlights

Air conditioning
Flat-screen TV
Down duvet
Blackout curtains
Premium bedding
2 bedrooms
Ceiling fan
Bathrobes
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Apartment, 2 Bedrooms

2 bedrooms, premium bedding, down duvets, minibar

Family Apartment, 2 Bedrooms

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Separate sitting area
Air conditioning
Kitchen
Fridge
Flat-screen TV
Premium bedding
Ceiling fan
2 bedrooms
  • 100 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Bed

View all photos for Deluxe Quadruple Room

2 bedrooms, premium bedding, down duvets, minibar

Deluxe Quadruple Room

9.2 out of 10
Wonderful
(17 reviews)

Highlights

Air conditioning
Flat-screen TV
Down duvet
Blackout curtains
Premium bedding
2 bedrooms
Ceiling fan
Bathrobes
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

2 bedrooms, premium bedding, down duvets, minibar

Standard Room

9.4 out of 10
Exceptional
(14 reviews)

Highlights

Air conditioning
Flat-screen TV
Down duvet
Blackout curtains
Premium bedding
2 bedrooms
Ceiling fan
Bathrobes
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Av. Cobá Sur, Región 014, Súper Manzana 001, Manzana 004, Lote 001, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 6 min drive - 3.6 km
  • Tulum Mayan Ruins - 8 min drive - 3.9 km
  • Las Palmas Public Beach - 11 min drive - 4.3 km
  • Playa Ruinas - 12 min drive - 4.2 km
  • Playa Paraiso - 12 min drive - 5.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 97 min drive

Restaurants

  • ‪Jasmine - ‬12 min walk
  • ‪Coco Cafe - ‬12 min walk
  • ‪Carl's Jr. - ‬2 min walk
  • ‪Escama - ‬6 min walk
  • ‪Olio - ‬17 min walk

About this property

Naala Tulum

Hotel near Tulum Mayan Ruins
Take advantage of a terrace, a garden and a bar at Naala Tulum. Free in-room WiFi, with a speed of 50+ Mbps, and a restaurant are available to all guests.
You'll also enjoy perks such as:
  • An outdoor pool, along with sunloungers
  • Bike hire, self-parking (surcharge) and a round-trip airport shuttle (surcharge)
  • Concierge services, a lift and a banquet hall
  • Luggage storage, a 24-hour front desk and tour/ticket information
  • Guest reviews say great things about the pool and helpful staff
Room features
All 95 rooms boast comforts, such as premium bedding and laptop-friendly workspaces, as well as perks, such as air conditioning and bathrobes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 40-inch flat-screen TVs with Netflix, streaming services and digital channels
  • Wardrobes/cupboards, ceiling fans and daily housekeeping

Similar properties

2 outdoor pools, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers

Wyndham Tulum

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
9.2 out of 10, Wonderful, 87 reviews
The price is S$125
includes taxes & fees
2 Nov - 3 Nov
Wyndham Tulum

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
  • Parking on site (USD 10 per day)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Well-lit path to entrance

More

  • Banquet hall
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cleaning fee: USD 2.50 per accommodation, per night.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 6)
  • Self-parking fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Naala Tulum Hotel
Naala Tulum Tulum
Naala Tulum Hotel Tulum

Frequently asked questions

Does Naala Tulum have a pool?

Yes, this property has an outdoor pool.

Is Naala Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Naala Tulum?

Self-parking is available for USD 10 per day.

What time is check-in at Naala Tulum?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Naala Tulum?

Checkout is at noon.

Does Naala Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 9:00 AM-6:00 PM on request. A fee of USD 120 per vehicle applies.

Where is Naala Tulum located?

Located in Zama, this hotel is steps from Jaguar Park and within 3 mi (5 km) of Tulum Mayan Ruins and Playa Paraiso. Tulum Beach is 2.7 mi (4.3 km) away.

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Reviews

Naala Tulum Reviews

9.0

Wonderful

9.2

Cleanliness

8.8

Amenities

9.0

Staff & service

9.2

Eco-friendliness

9.0

Property conditions & facilities
Rating 10 - Excellent. 415 out of 631 reviews
Rating 8 - Good. 135 out of 631 reviews
Rating 6 - Okay. 48 out of 631 reviews
Rating 4 - Poor. 14 out of 631 reviews
Rating 2 - Terrible. 19 out of 631 reviews

Reviews

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property, especially for the price. The staff was excellent.
Stayed 1 night in Jul 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved, recommended
Stayed 2 nights in Oct 2025

10/10 Excellent

Ivana Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff were wonderful. they had fantastic price forward excursion suggestions. very nice and helpful. location was very central to shops and good food
Stayed 6 nights in Sep 2025

10/10 Excellent

Steve

Liked: Cleanliness, amenities, property conditions & facilities
The amenities were great and the look was amazing.
Stayed 7 nights in Jun 2025

8/10 Good

Nidia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 5 nights in Mar 2025

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 would definitely recommend. The hotel overall is excellent the rooftop pools with views were second to none, and the staff were very friendly and accommodating.
Stayed 1 night in Aug 2025

10/10 Excellent

Coates

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely garden and rooftop pool area.
Stayed 2 nights in Jul 2025

8/10 Good

KayRachel

Disliked: Staff & service
It was a nice hotel. The cons are wish the water is warm when taking a shower it was cold water, one of the rooms the bed sheets has stains, and the pool is nice it just needs to be painted you can see the paint is coming off. The people in the front desk weren’t as welcoming:(
Stayed 3 nights in Oct 2025

10/10 Excellent

Keisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again.

The hotel was very nice and clean. Staff was helpful and informative.
Stayed 2 nights in Feb 2025

10/10 Excellent

Kalina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente
Stayed 3 nights in May 2025

10/10 Excellent

Jimmy

Liked: Cleanliness
The bed was so comfortable I wanted to bring it home in Texas. The staff was very helpful and treated me. Very well.
Stayed 2 nights in Jul 2025

10/10 Excellent

Oleksandr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 6 nights in Jun 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect 3 night stay

Had an amazing time at the Naala, the whole place is great, well decorated, pool nice and clean, they have plenty of pool beds. Tropical garden with hammocks. Breakfast was decent has fruit, muesli and then cooked eggs to choose.staff really helpful. Cant fault the hotel.
Stayed 3 nights in May 2025

10/10 Excellent

Karilu Almeida

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was really inconsistent
Stayed 3 nights in Jul 2025

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place, very good room
Stayed 2 nights in Sep 2024

10/10 Excellent

Andrew

Liked: Staff & service, property conditions & facilities
Great!
Stayed 6 nights in May 2025

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always the staff never seizes to amaze me. From the moment i walk from the parking area to the check-in center the staff is already greeting me with a great smile and genuine heartfelt handshake welcoming me into the property.
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend!

Great hotel, cosy, great breakfast and very helpful service minded staff.
Stayed 1 night in Jan 2024

8/10 Good

Carmen

Liked: Cleanliness, staff & service
Staff is very friendly. Specially waiter at the restaurant for breakfast
Stayed 2 nights in Oct 2024

8/10 Good

MA

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one night at Naala Tulum. The gardens and lobby area are beautiful, and the room was nice and comfortable. Service was excellent and attentive throughout our stay. However, the little pool area needs an urgent revamp—the sofas are old and outdated, and the pool paint is cracked. For some reason, food and drinks cannot be charged to the room, which is inconvenient. The rooftop restaurant's food was mediocre compared to other options in Tulum. Overall, the hotel feels overrated and pricey given the competition in the area.
Stayed 1 night in Aug 2025

6/10 Okay

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and ok location but unfortunately very easy to hear tv from one room to another so a lot of noise from this and difficult to sleep also expensive simple breakfast
Stayed 2 nights in Jul 2024

8/10 Good

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely jungle courtyard staff was very helpful and upgraded our room because they were slow which was so nice. Large room with semi private patio roof top pool was excellent with panoramic views. The margarita wasn’t very great but other than that we had an excellent experience
Stayed 3 nights in Jan 2025

10/10 Excellent

Arie

Liked: Cleanliness, staff & service
Property is close to everything, 10 min to beach 10 minutes to cenotes, 2 min to downtown strip. The staff are excellent, Yessebel (sorry if I misspelled) at the front desk was super helpful on several occasions throughout the trip. Clean and simple with wonderful staff.
Stayed 7 nights in Jan 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gem in Tulum

Naala seem new and mixes modern and contemporary with a local flare with lots of wood. The hotel is really nice with an awesome rooftop restaurant and pool; these are great places to unwind in the evenings. It's next to convenience stores and walking distance to many restaurants. Rooms are comfortable with cloud soft mattresses. The two bedroom was well appointed with all furniture and appliances. Great location. Bikes available (at a rental cost) for a quick ride. It's a bit of a distance to the beach and other attractions but there's a lovely Selecto Chedrauri couple blocks down.
Stayed 2 nights in Apr 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
I will stick to the basics . Upon arrival greeted at the front desk by Christopher he was terific . He filled us in on everything we had to know .Parking for a small fee under the building was convienent . The Two roof top pools were outstanding . The rooftop restaurant clean and tasty . If you plan on eating breakfast daily at hotel prepay for a better price .The area was quiet and safe . 7 / 11 down the block and many more chain stores plus locally owned nearby . Room clean daily to our satisfaction . Overall the Naala Talum lived up to our expectations . PS our AC worked well .
Stayed 5 nights in May 2025