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Reviews of Summer Isles Hotel

3.5 out of 5
Summer Isles Hotel
Achiltibuie, Ullapool, Ullapool, Scotland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 48 out of 77 reviews" "
Rating 8 - Good. 22 out of 77 reviews" "
Rating 6 - Okay. 4 out of 77 reviews" "
Rating 4 - Poor. 2 out of 77 reviews" "
Rating 2 - Terrible. 1 out of 77 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Darcy

Travelled with family
Liked: Cleanliness, staff & service
Wonderful, secluded hotel in the NW Coast of Scotland with incredible views from you window. Staff was focused on ensuring we had a wonderful stay. Dinner was one of the best of our stay and reasonable priced. Breakfast is included with the room and was made to order unlike the buffets at other hotels. The hotel is older which is part of its charm. Hard to get too but worth the drive. One of our favorite places to stay in Scotland.
Stayed 1 night in Apr 2024

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and very good food. Good staff.
Stayed 1 night in Oct 2023

8/10 Good

Geoff

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Property was remote, quiet,idyllic views.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jeff

Stayed 1 night in Jul 2023

10/10 Excellent

Tina, Brentwood

Stayed 1 night in Jul 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A worthwhile journey to Summer Ideals
The Summer Isles Hotel was a wonderful experience. We were given the Chaplin room dedicated and styled in black and white to honour Charlie Chaplin. The atmosphere which was thereby created was superb. The almost 45 minute drive from Ullapool along a single track road was worth it for the tranquillity, quality of the hotel and beauty of the area. The staff throughout were excellent with particular appreciation of the helpfulness of Alex and Rachel. The restaurant chefs also did a great job with locally sourced ingredients. One day we would love to return.
A late evening summer photo
So true
More great wisdom and in the Summer Isles the 'feeling' took you a peaceful time
Stayed 1 night in Jul 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is somewhat difficult to get to, since it's on a single-track winding road. A nice place to stay once you get there. The restaurant food was good, although the menu is not very extensive.
Stayed 2 nights in Jun 2023

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Very remote and gorgeous area for hiking. You are really in the Highlands
Stayed 2 nights in May 2023

2/10 Terrible

Eileen

Stayed 3 nights in May 2023

8/10 Good

Chantelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and Great staff!
Stayed 2 nights in May 2023

6/10 Okay

Patricia

Stayed 1 night in May 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What an absolute gem of a property. The best word I can use to describe it is “thoughtful”. Right as soon as we stepped in the front door, all of the staff were super friendly and welcoming. My wife and I stayed in the Chaplin room which was wonderfully decorated with Charlie Chaplin themed decor and had several books and even a DVD. The room was well appointed with an extremely comfortable bed and a lovely bathroom with a great big bathtub. Dinner at the restaurant was fantastic. The hake and venison were delicious and dessert equally so. The view from the restaurant and bar was *phenomenal*. Breakfast was just as good also and the option to buy a takeaway lunch for our travels was so helpful as we had a busy day planned with a lot of driving. My only regret is that we only spent the one night! If we ever visit the area again we will be certain to spend at least a few nights. Thank you to the staff for making our visit so pleasant.
Stayed 1 night in May 2023

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views. Great food and gin.
Stayed 1 night in Apr 2023

10/10 Excellent

JASON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stayed the one night but I found it a enjoyable stay, comfortable, clean. Staff were very nice, frendly and foid was very good. Wouldnt hesitate to go back.
Stayed 1 night in Apr 2023

10/10 Excellent

Pieter, Chesapeake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely attentive and accommodating. Alex, Rosa, Paul, Rachel and Harriet are all pros in every sense of the word. It is the backbone of every wee hotel, especially when you are somewhere very very country
Stayed 4 nights in Sep 2022

10/10 Excellent

Susanne, Valrico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to the beach was great!
Stayed 2 nights in Aug 2022

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

8/10 Good

Percy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but not quite what we had in mind.
The hotel was very pleasant, the service was excellent, the staff were outstanding -- efficient, friendly and helpful. The rooms were too small for comfort with no sitting space. The hotel was in a nice isolated location but much too far from Ullapool which we'd have liked to be closer to. Overall it was a good experience to be had.
Stayed 2 nights in Jun 2022

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular
Wonderful place, wonderful staff, especially Paul who gave us some guidance on where to go and where to walk. Everything he recommended was amazing. All the staff and the services were flawless and the location was out of this world.
Stayed 1 night in May 2022

10/10 Excellent

jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location of the property. Excellent food on our first night and good on our second. We were rather cold overnight as one of the windows would not close. Staff were all friendly and helpful
Stayed 2 nights in May 2022
Response from Simon Cotton on 18 May,2022
Dear Jeremy, Thank you for taking the time to write a review. I am very pleased to read that you enjoyed your stay at the hotel. Please accept my apologies for the problem window. I will investigate. Best wishes. Simon Cotton.

10/10 Excellent

Georgina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful tranquillity and delightful staff
Stayed 2 nights in Apr 2022
Response from Simon Cotton on 18 May,2022
Dear Georgina, Please accept my apologies for such a slow response to your review. I am very pleased to read that you enjoyed your stay. I will pass on your comments to the team. Best wishes. Simon Cotton

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and location were delightful, food was delicious and the staff courteous and friendly. We would recommend it.
Stayed 2 nights in Oct 2021

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury staycation
Views were stunning and hotel easy to find. Room was spacious and luxurious with all we needed. Lovely restaurant and really helpful staff. Food was amazing with attention to detail. Yes portions are small would recommend adding potatoes but we prefer smaller portions. Breakfast was great. All in all a very special experience.
Stayed 1 night in Sep 2021

10/10 Excellent

janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Simon Cotton on 15 Sept,2021
Thanks Janet. I am so pleased that you enjoyed your stay. Best wishes. Simon Cotton

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a fantastic location!
Great location, fantastic front of house and lovely bathroom. The food bit over priced for what it is, but such a stunning location you don't mind. Staff bit inexperienced but nice with it, the head of front of house a delight!
Stayed 1 night in Sep 2021
Response from Simon Cotton on 15 Sept,2021
Hello Daniel, Thanks for taking the time to write a review. I am pleased to read that you enjoyed your stay. We have several new members of the team who are just getting into their roles. Thanks for your patience. Best wishes. Simon Cotton

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Pretentious and way overpriced
Huge disappointment. Family cabin for price per night of £376 should have been spotless. It was not.. Food on floor from previous guests, old cobwebs and dead insects on windows, blind pulleys were nearly all broken, two out of the four mugs provided had chips around the top, smeared and dirty windows,grass so overgrown at rear that it was growing under the kitchen door. Minor niggles but at that price there should be none. They also all seem scared to death of the chef. We were told that although breakfast was officially until 9.30am to not get there after 9.15am as it annoyed the chef as he liked to start getting ready for lunch. Chef also refused to serve us an item off the bar menu in his very pretentious and seriously overpriced restaurant.(and the food was nothing to write home about).The second night we went to the nearby An Furran pub to eat. MUCH better atmosphere and food. Stayed here as part of a trip on NC 500 and this was the worst experience we had. Look elsewhere.You will find much better value..
Stayed 2 nights in Aug 2021
Response from Simon Cotton on 15 Sept,2021
Hello David, Thanks for taking the time to write a review and apologies for my tardy response. I am sad to read that your stay was a huge disappointment. There is no place for a dirty room at the hotel. Please accept my apologies. Guest can eat in the our restaurant or our bistro but we will not mix and match the two menus. Breakfast is served until 9:30am. Apologies if you were told otherwise. Best wishes. Simon Cotton

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I, stayed for 1 night. The views from the Hotel are absolutely stunning. The room was beautifully decorated, with a very comfortable extra large KS bed. The staff were all very friendly and the meal was lovely. I would definitely recommend a visit.
Stayed 1 night in Jun 2021
Response from Simon Cotton on 14 Jul,2021
Thanks for taking the time to write a review. The whole team is very pleased to read that you enjoyed your stay.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
Amazing location, garvie suite was stunning and we got the weather which made it even better
Stayed 1 night in Jul 2021
Response from Simon Cotton on 4 Jul,2021
Hello Joesph. Many thanks for your review. Pleased to read that it was a great stay and great weather! Best wishes. Simon Cotton

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Simon Cotton on 4 Jul,2021
Hello Robert. Thanks for your "full marks" review. Best wishes. Simon Cotton

10/10 Excellent

david

Liked: Cleanliness, staff & service, room comfort
Fabulous view. Gorgeous room.
Stayed 1 night in May 2021
Response from Simon Cotton on 2 Jun,2021
Thanks for your very kind words. Best wishes.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Lovely property and beautiful place to stay. There are certainly some issues with the restaurant service and quality of of food not up to expected standards
Stayed 1 night in May 2021
Response from Simon Cotton on 2 Jun,2021
Thanks for your comments. I recognise the service related comment with a young and enthusiastic team that are making great progress from a "standing start". The vast majority of guests are loving the food so I need little more info here. Best wishes.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We had a 2 night stay on the opening nights after lockdown. We were upgraded as they had to move our booking and had a lovely view to the sea. Unfortunately there were a lot of issues with inexperienced staff and a degree of chaos in the dining room and that marred our stay. The owner kindly discounted our bill but I hope they can iron out the problems as many clients were dissatisfied
Stayed 2 nights in May 2021
Response from Simon Cotton on 20 May,2021
Thanks for your comments. The combination of a new season, new staff and a full hotel is always interesting! I recognise your observations and each day is improving with staff that are eager to learn and keen to provide great service. We will "get there" quickly!

10/10 Excellent

Morag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop off while travelling NC500
Staff were excellent , room and bathroom a good size, food super, location lovely.
Stayed 1 night in Oct 2020

10/10 Excellent

David, London

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent welcome and service. Brilliant room view. Restricted facilities due Covid but hotel very helpful. Food wonderful
Stayed 3 nights in Oct 2020

8/10 Good

Verified traveller

Stayed 1 night in Oct 2020

4/10 Poor

Ken, York, UK

Travelled with family, Travelled with group
Disliked: Cleanliness
This was meant to be a treat but turned out to be so disappointing. Grossly overpriced. The accommodation was spartan, the wi-fi was poor; the menu choice was extremely limited. Having pre ordered dinner, they got it completely wrong leaving some of us a long wait whilst were nearly finished. Overall, very expensive, over promised and under delivered.
Stayed 1 night in Sep 2020

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint hotel in isolated location with beautiful views of the Summer Isles.
Stayed 1 night in Aug 2020

10/10 Excellent

isobel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent stay
Beautiful hotel in great location with wonderful views. Staff are welcoming and attentive. The atmosphere was relaxed and well organised. Our room was lovely with attention to detail. The food and drinks were excellent. Wish we could have stayed longer!
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed that when we booked we were not told there was no availability in the hotel restaurants due to an external party booking
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, setup, ambience and feel, friendly staff, good parking.
Stayed 1 night in Oct 2019

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Spot in the Highlands
Very nice place. However as we found with other hotels in the Highlands, they don't seen to like hotel guests actually eating in the dining room. We were told we had to book in the bar to eat, yet both when we went into the bar, and when we came out, there was ample room in the dining room. Not a major issue because the food is good either way but an on-going puzzle as to why the paying guests seem to be second class citizens at meal time.
Stayed 1 night in Sep 2019

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is 15 miles out of Ullapool up a one track located in a small village of Achiltbuie......it is delightful! We arrived to a fire in the fireplace and a warm snug. Staff and everyone was warm and friendly, including guests. We had a wonderful mushroom soup at dinner that was excellent; at breakfast homemade bread and yogurt, eggs Bennie and anything else you might want. Coffee was good, beds comfortable!
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room is beautiful with wonderful views. Food is excellent.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location excellent and room with a perfect view! Very efficient and pleasant staff.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel was very upmarket and lovely to be so eco friendly. the shower products were second to none, food was good and it was interesting to find a formal dining room mixed with a basic restaurant in an area so remote in Scotland. The only thing that let this stay down in my opinion was the brusk way in which we were greeted and asked immediately about our eating plans without even knowing where we were staying and being able to get ourselves sorted.
Stayed 1 night in Jul 2019