6/10 Okay
Eileen
19 Jan,2024
Liked: Staff & service
Disliked: Property conditions & facilities
Had very mixed experience. First, the positives:
1. some areas of the property are very instagramable.
2. The food was prepared well, many breakfast selections.
3. Sparkling water available and could have a cocktail in the evening.
4.The music in the cafe was great.
5. Staff were very friendly, aimed to please.
6. The bed was comfortable. Plenty of hot water.
7.The location was good.
The negatives:
1. found cockroaches in my room. They sprayed right away and called in a pest control service to fog the hotel, so kudos on their responsiveness. But I left all of my things locked in my bags the whole time as a precaution.
2. The aircon in my room was inadequate, even at the lowest setting. They called serviceman 3 times and it was just ok after that as long as I kept the doors to the bathroom closed. Bathroom like an oven but I could sleep. They need to get a more powerful unit but again, they tried to address my concerns as well as they could.
3. There were big gaps between the sliding glass door and the window frames so insects could get in. I was told new frames were being ordered.
4. The pool was gorgeous but full of leaves every day and dirt on bottom. The last day I was there, and I was there 7 days, , I saw a man taking the leaves out and the water looked fairly decent.
5. Need to put numbers on the rooms so you know which room is yours.
So, all in all, I had a decent stay, but it could be SO much better if they could only get a handle on fixing these issues.
Eileen
Stayed 7 nights in Jan 2024