Premium bedding, down duvets, pillow-top beds, minibar

Reviews of Fairmont Pacific Rim

5 out of 5
Fairmont Pacific Rim
1038 Canada Place, Vancouver, BC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 808 out of 1000 reviews" "
Rating 8 - Good. 109 out of 1000 reviews" "
Rating 6 - Okay. 41 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Monika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel and amenities, but wish the soaps and body care products were fregrance free as I had a horrible allergy to the fragrance.
Stayed 1 night in May 2024

2/10 Terrible

Jayde

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Our stay was horrible. Staff were rude and the room was extremely hot. We turned the fan on and set the temperature as low as it would go and it was so uncomfortable all night. The beds were not comfortable, they were lumpy and the bath mat was dirty. Not impressed at all.
Stayed 1 night in May 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay, great amenities and location. Very much a five star experience. Shoutout to Jesse for making our stay so wonderful.
Stayed 5 nights in May 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in Vancouver
Stayed 4 nights in May 2024

10/10 Excellent

Ellie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and top notch service. Always a wonderful experience!
Stayed 1 night in May 2024

10/10 Excellent

Evgeny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay The best service I’ve got ever Thank you so much
Stayed 4 nights in May 2024

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay in bancouver
Stayed 3 nights in Apr 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Zia

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in May 2024

10/10 Excellent

Eleanor, Coquitlam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an issue at check in, Hamza sorted it out with impeccable service. Always enjoy the pac rim!
Stayed 1 night in May 2024
Response from Fairmont Pacific Rim on 14 May,2024
Dear Eleanor, we sincerely apologize for the inconvenience you faced during your recent stay. Rest assured, we will address the check-in issue internally. Thank you for your feedback. Best regards,

10/10 Excellent

Deborah

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Dorina

Business traveller
Liked: Amenities
Was alright .
Stayed 5 nights in Apr 2024
Response from Royal Service on 12 May,2024
Dear Dorina, thank you for your feedback and we apologize that your experience was not up to your expectations. We hope to welcome you back in the future and please do not hesitate to let us know should you require any assistance regarding your stay with us.

10/10 Excellent

Ryder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in May 2024
Response from Fairmont Pacific Rim on 14 May,2024
It is a great pleasure to us to see your amazing comment and perfect rating. Your opinion is greatly valued and it encourages us to go above and beyond to ensure that the overall experience was lovely and memorable. We hope to welcome you again in the near future. Kind regards,

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from Fairmont Pacific Rim on 14 May,2024
Dear Ashley, Thank you for your kind words! We are delighted to hear that you enjoyed our amazing hotel and staff. We look forward to welcoming you back soon. Best regards,

10/10 Excellent

Djordje

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Fairmont Pacific Rim on 10 May,2024
Dear Djorde,We're delighted to read your positive review! Providing personalized service is at the heart of what we do, and we're pleased to hear that our team made a positive impact on your stay. Your satisfaction is our priority, and we can't wait to have the pleasure of hosting you again in the future.Warm regards,Fairmont Pacific Rim

10/10 Excellent

Charn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always a pleasure staying at the Fairmont. The breakfast came at exactly the time I specified, and was excellent as always!
Stayed 2 nights in Apr 2024
Response from Fairmont Pacific Rim on 14 May,2024
Dear Cham, Thank you very much for your feedback. I am delighted to know you enjoyed your experience. We all look forward to your return! Best Regards,

10/10 Excellent

Brad

Stayed 1 night in Apr 2024

10/10 Excellent

Naga

Stayed 1 night in Apr 2024

10/10 Excellent

Jeffrey

Stayed 2 nights in Apr 2024

10/10 Excellent

Bixuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fairmont Pacific Rim on 14 May,2024
It is a great pleasure to us to see your amazing comment and perfect rating. Your opinion is greatly valued and it encourages us to go above and beyond to ensure that the overall experience was lovely and memorable. We hope to welcome you again in the near future. Kind regards,

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Fairmont Pacific Rim on 14 May,2024
Thank you for making the Fairmont Pacific Rim your choice hotel on this occasion and for your very kind recommendation to the travel community. This positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We look forward to welcome you again in the near future for new amazing stay.

10/10 Excellent

Kent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First Class in every way
Stayed 3 nights in Apr 2024
Response from Fairmont Pacific Rim on 14 May,2024
We are so glad for seeing your valuable review of our hotel and the perfect rating. We are always keen to provide our guests with fabulous services and great memories. We will be happy to have you among us soon again. Warm regards,

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view from our room!
Stayed 1 night in Apr 2024
Response from Fairmont Pacific Rim on 14 May,2024
Dear Susan, thank you for your positive review! We are delighted to hear that you enjoyed your room view and our prime location. We look forward to welcoming you back soon. Best regards,

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is always amazing, they go above and beyond to accommodate you and treat you well. The front desk upgraded my room to a suite and they made sure the car service was convenient and friendly. It is always an amazing experience here at the hotel.
Stayed 1 night in Apr 2024
Response from Fairmont Pacific Rim on 14 May,2024
Dear Leon, Thank you for making the Fairmont Pacific Rim your choice hotel on this occasion and for your very kind recommendation to the travel community. This positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We look forward to welcome you again in the near future for new amazing stay. Best regards,

8/10 Good

Nimrod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a mismatch between the expedia room booked and the room received. Once I complained, the hotel staff were great and ractified the problem right away
Stayed 1 night in Apr 2024
Response from Fairmont Pacific Rim on 14 May,2024
We very much appreciate your comments regarding your stay at the Fairmont Pacific Rim. It is always great to receive feedback- both positive and negative. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we are hoping to be able to serve you once again in the future. Best Regards,

10/10 Excellent

Ratheesh, redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Good property.
Stayed 2 nights in Apr 2024
Response from Fairmont Pacific Rim on 14 May,2024
Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay with us. Our team strives to provide exceptional service, and we are delighted that we could contribute to making your experience memorable. We look forward to welcoming you back in the future. Warm regards,

10/10 Excellent

Bukola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would come back here when in Vancouver. Service was amazing. Do get a massage at the Spa. Get a harbor view room. Very walkable: right by Canada Place, hop-on-hop-off tour bus stop is next door, walked to Vancouver Art Gallery, shopping spots, and many brunch, waffle, and coffee shops. Walked to Gastown. Coffee shop downstairs, bar, and restaurant on site. Luggages get delivered to your room. Concierge can help arrange city tours. Housekeeping turns over room twice daily: even organized my toiletries on the bathroom counter. Chocolate bar snack. Smart lights and shades. I don’t like carpet but everything was really clean, they provided slippers, bathroom looked modern and updated, so the carpet was the only dated looking thing in there. Clean, secure, spacious fitness center. I wasn’t impressed with the breakfast at the Botanist. Overpriced, eggs initially came looking raw. But everything else was amazing, so 5/5 would come back.
Stayed 2 nights in Apr 2024
Response from Fairmont Pacific Rim on 14 May,2024
Thank you very much for taking the time to share your experience with us. We are delighted to read that you had a memorable stay with us. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit! Kind regards,

10/10 Excellent

Thaitung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Fairmont Pacific Rim on 14 May,2024
We are so glad for seeing your valuable review of our hotel and the perfect rating. We are always keen to provide our guests with fabulous services and great memories. We will be happy to have you among us soon again. Warm regards,

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places to stay in downtown Vancouver. Excellent staff and property.
Stayed 2 nights in Apr 2024
Response from Fairmont Pacific Rim on 14 May,2024
It is a great pleasure to us to see your amazing comment and perfect rating. Your opinion is greatly valued and it encourages us to go above and beyond to ensure that the overall experience was lovely and memorable. We hope to welcome you again in the near future. Kind regards,

10/10 Excellent

Bolian, Clyde Hill

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very clean. Very nice stuff.
Stayed 3 nights in Apr 2024
Response from Fairmont Pacific Rim on 14 May,2024
It is a great pleasure to us to see your amazing comment and perfect rating. Your opinion is greatly valued and it encourages us to go above and beyond to ensure that the overall experience was lovely and memorable. We hope to welcome you again in the near future. Kind regards,

8/10 Good

Robert

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Fairmont Pacific Rim on 14 May,2024
Thank you for making the Fairmont Pacific Rim your choice hotel on this occasion and for your very kind recommendation to the travel community. This positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We look forward to welcome you again in the near future for new amazing stay.

10/10 Excellent

Brad

Stayed 1 night in Apr 2024
Response from Fairmont Pacific Rim on 10 May,2024
Dear Brad,We're delighted to read your positive review! Providing personalized service is at the heart of what we do, and we're pleased to hear that our team made a positive impact on your stay. Your satisfaction is our priority, and we can't wait to have the pleasure of hosting you again in the future.Warm regards,Fairmont Pacific Rim

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is above and beyond especially the gold level. Top notch!
Stayed 2 nights in Apr 2024
Response from Fairmont Pacific Rim on 14 May,2024
It is a great pleasure to us to see your amazing comment and perfect rating. Your opinion is greatly valued and it encourages us to go above and beyond to ensure that the overall experience was lovely and memorable. We hope to welcome you again in the near future. Kind regards,

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Fairmont Pacific Rim on 14 May,2024
Thank you for making the Fairmont Pacific Rim your choice hotel on this occasion and for your very kind recommendation to the travel community. This positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We look forward to welcome you again in the near future for new amazing stay.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would give 5 stars but the level of noise from the hallway is too loud for a new hotel. I can even hear doors close, people talking. We had room service and our meals were really good. I do like the customer service at this hotel and it is very clean.
Stayed 1 night in Apr 2024
Response from Fairmont Pacific Rim on 14 May,2024
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We appreciate your kind comments about our general cleanliness and customer service. We hope to have the opportunity to welcome you back and provide a more enjoyable experience. Warm regards,

10/10 Excellent

Cabral

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow 5-stars is right. Pretty much perfection on every level (and yes, you pay for the privilege). Only issue in our stay was that we couldn't get the in-room music player to work, and nobody could figure it out! But if that's the biggest issue on a holiday, you're doing okay. Overall, a magical hotel experience. Would happily stay again (when I can afford it!).
Stayed 1 night in Apr 2024
Response from Royal Service on 10 Apr,2024
Dear Cabral, thank you very much for your feedback. We are glad that you enjoyed your stay with us. We look forward to seeing you again!

10/10 Excellent

Raheel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and location. Staff were very polite, respectful and friendly. Overall excellent experience we had.
Stayed 3 nights in Apr 2024
Response from Royal Service on 10 Apr,2024
Dear Raheel, thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay. We hope to welcome you back again in the future!

10/10 Excellent

Corazon

Liked: Staff & service, amenities, property conditions & facilities
It was a wonderful experience to stay at Fairmont. Everything was excellent.
Stayed 1 night in Apr 2024
Response from Royal Service on 9 Apr,2024
Thank you very much for your wonderful feedback. We are glad that you enjoyed your stay with us. We look forward to seeing you again!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Fairmont Pacific Rim on 14 May,2024
Thank you for making the Fairmont Pacific Rim your choice hotel on this occasion and for your very kind recommendation to the travel community. This positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We look forward to welcome you again in the near future for new amazing stay.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Fairmont Pacific Rim on 14 May,2024
We are so glad for seeing your valuable review of our hotel and the perfect rating. We are always keen to provide our guests with fabulous services and great memories. We will be happy to have you among us soon again. Warm regards,

10/10 Excellent

Eva

Stayed 2 nights in Mar 2024
Response from Fairmont Pacific Rim on 14 May,2024
It is a great pleasure to us to see your amazing comment and perfect rating. Your opinion is greatly valued and it encourages us to go above and beyond to ensure that the overall experience was lovely and memorable. We hope to welcome you again in the near future. Kind regards,

6/10 Okay

romenino

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fairmont Pacific Rim on 14 May,2024
Thank you for making the Fairmont Pacific Rim your choice hotel on this occasion and for your very kind recommendation to the travel community. This positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We look forward to welcome you again in the near future for new amazing stay.

10/10 Excellent

Moninder

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Fairmont Pacific Rim on 14 May,2024
We are so glad for seeing your valuable review of our hotel and the perfect rating. We are always keen to provide our guests with fabulous services and great memories. We will be happy to have you among us soon again. Warm regards,

10/10 Excellent

Matthew

Stayed 1 night in Mar 2024
Response from Fairmont Pacific Rim on 14 May,2024
Thank you for making the Fairmont Pacific Rim your choice hotel on this occasion and for your very kind recommendation to the travel community. This positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We look forward to welcome you again in the near future for new amazing stay.

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pretty nice
Stayed 1 night in Mar 2024
Response from Fairmont Pacific Rim on 14 May,2024
It is a great pleasure to us to see your amazing comment and perfect rating. Your opinion is greatly valued and it encourages us to go above and beyond to ensure that the overall experience was lovely and memorable. We hope to welcome you again in the near future. Kind regards,

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great energy when you walk in to the hotel!
Stayed 2 nights in Feb 2024

10/10 Excellent

Chenwei

Stayed 1 night in Feb 2024
Response from Fairmont Pacific Rim on 14 May,2024
Thank you for making the Fairmont Pacific Rim your choice hotel on this occasion and for your very kind recommendation to the travel community. This positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We look forward to welcome you again in the near future for new amazing stay.

10/10 Excellent

Hui

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is really nice and the service is great. Highly recommended.

10/10 Excellent

Marcelo, Bellevue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024