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Overview of La Grande Residence Vancouver at The Sutton Place Hotel

Photo gallery

Featured image
Indoor pool
42-inch flat-screen TV with cable channels, pay-per-view films
42-inch flat-screen TV with cable channels, pay-per-view films
Premium bedding, in-room safe, desk, blackout curtains

La Grande Residence Vancouver at The Sutton Place Hotel

4.5 out of 5

4.4/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Pet Friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Kitchen

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationGranville Street5 min walk
    Popular LocationSt. Paul's Hospital5 min walk
    Popular LocationPacific Centre Shopping Mall7 min walk
    AirportVancouver, BC (YVR-Vancouver Intl.)24 min drive

Choose dates to view prices

Deluxe Suite, 1 Bedroom

4.6/5 guest room rating
  • 65 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

One Bedroom Sutton Suite

4.6/5 guest room rating
  • 65 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Two Bedroom Sutton Suite

4.4/5 guest room rating
  • 74 sq m
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

Deluxe Suite, 2 Bedrooms

4.8/5 guest room rating
  • 74 sq m
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

About this area

Vancouver

Located in Vancouver's West End neighbourhood, La Grande Residence Vancouver at The Sutton Place Hotel is in the city centre and near the beach. Vancouver Waterfront and Port of Vancouver are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Stanley Park and Sunset Beach. Check out an event or a game at BC Place Stadium, and consider making time for Vancouver Aquarium, a top attraction not to be missed. Enjoy the area's slopes with downhill skiing and snowboarding, and don't miss out on the snowshoeing. Guests love the hotel's central location.
Popular Location

What's nearby

  • Granville Street - 5 min walk
  • St. Paul's Hospital - 5 min walk
  • Pacific Centre Shopping Mall - 7 min walk
  • Vancouver International Film Centre - 10 min walk
  • Vancouver Central Public Library - 11 min walk

Getting around

  • Burrard Station - 6 min walk
  • Vancouver Waterfront Station - 16 min walk
  • AirportVancouver, BC (YVR-Vancouver Intl.) - 24 min drive

Restaurants

  • Where to eat
  • Gerald Lounge – Serves light fare.
  • La Boulangerie Bakery – Serves light fare.
  • Boulevard – Fine-dining restaurant offering seafood. Serves breakfast, brunch, lunch and dinner daily, happy hour available.
View in a map

About this property

La Grande Residence Vancouver at The Sutton Place Hotel

Luxury Vancouver hotel in West End, walk to Robson Street
2 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. Additionally, a fitness centre, a bar/lounge and a coffee shop/café are on-site. All 164 soundproofed rooms feature WiFi and room service. Guests will find kitchens with fridges, hobs, microwaves and dishwashers.
La Grande Residence Vancouver at The Sutton Place Hotel offers 164 forms of accommodation with laptop-compatible safes and free newspapers. This accommodation offers separate living rooms. Beds feature premium bedding. 42-inch Flat-screen televisions come with premium cable channels and pay-per-view films. Accommodation at this 4.5-star hotel has kitchens with fridges, hobs, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Vida Spa. Services include massages. The spa is equipped with a sauna and a steam room.

The spa is open selected days.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 15 per 24-hour period), Wired Internet (surcharge)
  • Available in some public areas: WiFi (CAD 15 per 24-hour period)

Parking and public transport

  • Secured self parking on site (CAD 38.00 per night; includes in/out privileges)
  • Electric car charging station on site
  • On-site parking is wheelchair accessible

Food and drink

  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • Dry cleaning service
  • Free cots/infant beds
  • Indoor pool
  • In-room childcare (surcharge)
  • Kitchen
  • Laundry facilities
  • Microwave
  • Fridge
  • Separate dining area
  • Separate living room
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Newspapers in reception
  • Reception hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding services

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Hindi
  • Japanese
  • Korean
  • Malay
  • Romanian
  • Russian
  • Spanish

Business services

  • Business centre
  • Meeting rooms
  • Conference space

Spa

  • Massages
  • Sauna
  • Spa open selected days
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Linens
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dining room
  • Dishwasher
  • Kitchen
  • Microwave
  • Fridge
  • Hob

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Separate living room
  • Separate sitting area
  • Soundproofing

Policies

Check-in

Check-in from 4:00 PM - 5:00 AM
Late check-in subject to availability
Express check-in
Minimum check-in age - 19

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
The hotel requests that guests include their estimated time of arrival in the Special Request field on the booking path to assist with room preparation.

Renovations and closures

The following facilities or services will be unavailable from July 2 2020 to March 1 2021 (dates subject to change):
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CAD 40 per pet, per stay
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for in-room wireless Internet: CAD 15 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: CAD 15 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: CAD 15 per 24-hour period (rates may vary)
  • Covered self-parking fee: CAD 38.00 per night (in/out privileges)
  • Pet fee: CAD 40 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Grande Residence Sutton Place
Grande Residence Sutton Place Hotel
Grande Vancouver At The Sutton
Grande Residence Vancouver Sutton Place Hotel
Sutton Place Grande Residence Vancouver
Sutton Place Residence
Sutton Place Residence Vancouver
La Grande Residence Vancouver at The Sutton Place Hotel Hotel

Frequently asked questions

Can I cancel my reservation for free at La Grande Residence Vancouver at The Sutton Place Hotel and receive a full refund?
Yes, La Grande Residence Vancouver at The Sutton Place Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to La Grande Residence Vancouver at The Sutton Place Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does La Grande Residence Vancouver at The Sutton Place Hotel have a pool?
Yes, this property has an indoor pool.
Is La Grande Residence Vancouver at The Sutton Place Hotel pet-friendly?
Yes, pets are allowed at this property. There's a fee of CAD 40 per pet, per stay.
How much is parking at La Grande Residence Vancouver at The Sutton Place Hotel?
Self-parking is available for CAD 38.00 per night.
What time is check-in at La Grande Residence Vancouver at The Sutton Place Hotel?
Check-in is from 4:00 PM - 5:00 AM. Late check-in is available during limited hours.
What time is check-out at La Grande Residence Vancouver at The Sutton Place Hotel?
Checkout is at noon.
Where is La Grande Residence Vancouver at The Sutton Place Hotel located?
Located in West End, this luxury hotel is steps away from Robson Square and Robson Street. Granville Street and St. Paul's Hospital are also within 5 minutes. Burrard Station is 6 minutes by foot and Vancouver City Center Station is 7 minutes.
4.4
Excellent
Rating 5 - Excellent. 561 out of 1000 reviews
5 - Excellent 56%
Rating 4 - Good. 316 out of 1000 reviews
4 - Good 32%
Rating 3 - Okay. 83 out of 1000 reviews
3 - Okay 8%
Rating 2 - Poor. 27 out of 1000 reviews
2 - Poor 3%
Rating 1 - Terrible. 13 out of 1000 reviews
1 - Terrible 1%

4.4/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.3/5

Property conditions & facilities

2/5 Poor

Travelled with partner
Sad face IconDisliked: Staff & service, amenities
During our 26 night stay we had an incident related to parking security resulting in damage to a vehicle. Despite 2 members of the senior management team assuring us that they would pay the costs to have the vehicle repaired they reneged on that commitment and only paid a small portion of the $660 repair costs. More troubling is that they have simply ignored repeated requests to engage further on this matter. Sadly honoring commitments and customer satisfaction is not a priority of this hotel. Beware.
Stayed 25 nights in Jul 2020

4/5 Good

Travelled with group
Happy face iconLiked: Staff & service, amenities, property conditions & facilities
Place was nice not a place to stay more than 2 days overall it was okay! Carpet had a smell!
Stayed 1 night in Aug 2020

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel convenient location friendly staff highly recommended
Stayed 1 night in Feb 2020

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