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Outdoor pool, pool loungers
Outdoor pool, pool loungers
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Guest reviews

4.7/5 Exceptional
1,000 reviews
Guests rated this property 4.9/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Pet Friendly
Air conditioning
Spa
Restaurant

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
Hand sanitizer provided

Map

Explore the area

Popular LocationRobson Street2 min walk
Popular LocationVancouver Art Gallery7 min walk
Popular LocationOrpheum Theater10 min walk
AirportVancouver, BC (YVR-Vancouver Intl.)18 min drive

Choose dates to view prices

  • Deluxe Room, 2 Double Beds

    5/5 guest room rating

    Room amenities

    • 58 sq m
    • City view
    • Sleeps 3
    More detailsDeluxe Room, 2 Double Beds
  • Superior Room, 2 Double Beds

    4.7/5 guest room rating

    Room amenities

    • 42 sq m
    • City view
    • Sleeps 3
    More detailsSuperior Room, 2 Double Beds
  • Deluxe Room, 1 King Bed

    4.8/5 guest room rating

    Room amenities

    • 47 sq m
    • City view
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed
  • Executive Room, 1 King Bed, Balcony

    4.8/5 guest room rating

    Room amenities

    • 46 sq m
    • City view
    • Sleeps 3
    More detailsExecutive Room, 1 King Bed, Balcony
  • Superior Room, 1 King Bed

    4.8/5 guest room rating

    Room amenities

    • 51 sq m
    • City view
    • Sleeps 2
    More detailsSuperior Room, 1 King Bed
  • Suite, 1 Bedroom

    Room amenities

    • 64 sq m
    • City view
    • Sleeps 3
    More detailsSuite, 1 Bedroom
  • Executive Suite

    4.8/5 guest room rating

    Room amenities

    • 52 sq m
    • City view
    • Sleeps 2
    More detailsExecutive Suite
  • Deluxe Suite, 1 Bedroom

    Room amenities

    • 77 sq m
    • City view
    • Sleeps 3
    More detailsDeluxe Suite, 1 Bedroom
  • Suite (Orchid)

    Room amenities

    • City view
    • Sleeps 2
    More detailsSuite (Orchid)

About this area

Vancouver

Located in Vancouver's West End neighbourhood, Shangri-La Hotel, Vancouver is in the city centre and near the beach. Robson Square and Harbour Centre are notable landmarks, and some of the area's activities can be experienced at Port of Vancouver and Grouse Mountain. Check out an event or a game at BC Place Stadium, and consider making time for Vancouver Aquarium, a top attraction not to be missed. Explore all the area has to offer with ecotours and hiking/biking trails. Our guests love the hotel's central location.

Visit our Vancouver travel guide
Map
Popular Location

What's nearby

  • Robson Street - 2 min walk
  • Vancouver Waterfront - 5 min walk
  • Vancouver Art Gallery - 7 min walk
  • Orpheum Theater - 10 min walk
  • Vancouver Convention Centre - 13 min walk

Getting around

  • Burrard Station - 4 min walk
  • Vancouver Waterfront Station - 13 min walk
  • Vancouver, BC (YVR-Vancouver Intl.) - 18 min drive

About this property

Shangri-La Hotel, Vancouver

Luxury Vancouver hotel in West End, walk to Robson Street
Along with a full-service spa, this smoke-free hotel has a restaurant and an outdoor pool. WiFi in public areas is free. Additionally, a 24-hour health club, a bar/lounge and a coffee shop/café are on-site. All 119 rooms feature thoughtful touches such as pillow menus and bathrobes, plus free WiFi, free wired Internet and flat-screen TVs with DVD players. Other amenities available to guests include iPod docking stations, 24-hour room service and fridges.
Shangri-La Hotel, Vancouver offers 119 forms of accommodation with iPod docking stations and DVD players. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room fridges, coffee/tea makers and minibars. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

This Vancouver hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Valet parking: CAD 48.00 per night
  • Electric car charging station
  • 24-hour pick-up airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–11 AM: CAD 19-34 for adults and CAD 4-9 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Free bike hire
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Hot tub

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • DVD player
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Spanish

Business services

  • 1 meeting room
  • Business centre

Outdoors

  • Pool sunloungers
  • Terrace

Spa

  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - hot stone

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices available
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Linens
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • TV/satellite channels
  • DVD player
  • Flat-screen TV
  • iPod dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to get details
Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CAD 50 per accommodation, per stay
Dogs and cats only
1 per room (up to 50 lb/23 kg)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between CAD 19 and CAD 34 for adults, and CAD 4 and CAD 9 for children (approximately)
  • Airport shuttle fee: CAD 135.00 per vehicle
  • Valet parking fee: CAD 48.00 per night
  • Pet fee: CAD 50 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser
Contactless check-in and contactless check-out are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Can I cancel my reservation for free at Shangri-La Hotel, Vancouver and receive a full refund?
Yes, Shangri-La Hotel, Vancouver offers free cancellation on select room rates, because flexibility matters! Please refer to Shangri-La Hotel, Vancouver cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an outdoor pool.
Is this property pet-friendly?
Yes, Shangri-La Hotel, Vancouver allows cats and dogs (limit 1 per room) with a maximum weight of up to 23 kg per pet. There's a fee of CAD 50 per accommodation, per stay.
How much is parking at Shangri-La Hotel, Vancouver?
Valet parking is available for CAD 48.00 per night.
What time is check-in at this hotel?
Check-in begins at 3:00 PM.
What time is check-out at this hotel?
Checkout is at noon.
Does Shangri-La Hotel, Vancouver provide a shuttle to the airport?
Yes, there's a shuttle from the airport to the hotel. A fee of CAD 135.00 per vehicle applies.
Where is this property located?
Located in West End, this luxury hotel is within a 5-minute walk of Robson Street and United States Consulate. Vancouver Waterfront and Granville Street are also within 10 minutes. Burrard Station is only a 4-minute walk and Vancouver City Center Station is 7 minutes.

Guest reviews

Overall score and ratings for Shangri-La Hotel, Vancouver

4.7
Exceptional
5 - Excellent
815
4 - Good
132
3 - Okay
34
2 - Mediocre
12
1 - Poor
7
4.9
Cleanliness
4.8
Service and Staff
4.8
Amenities
4.8
Property condition

2/5

  • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Feb 2020

5/5 Excellent

  • Liked: Staff & service, amenities, property conditions & facilities

Stayed 3 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the best hotel ever!

Wonderful place! The best service and comfortable room. They even provide slippers, tooth brush, shower cap and many more than you need. The front desk notice our son keep saying he was cold when we check in late at night after a long day, he sent someone with a beautiful tray with tree cups of tea to our room later on, which really made our day. The washroom is really big and comfortable, the beds and pillows are so so comfy too! Love the maintainence of the hotel too, we were there 5 years ago, none of the facilities gets old in these years. We will definitely come back to here and recommend it to our friends.

Stayed 1 night in Mar 2020

2/5

  • Liked: Amenities, property conditions & facilities
  • Disliked: Cleanliness

Stayed 3 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice place to stay. Near all the tourists attractions. The rooms and staff were wonderful. Will come back.

Stayed 4 nights in Mar 2020