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Reviews of Vientiane Plaza Hotel

4 out of 5
Vientiane Plaza Hotel
Sailom Road, Hatsady Neua Village, Chanthabouly District, Vientiane, Vientiane

Reviews

7.2

Good

Rating 10 - Excellent. 18 out of 67 reviews" "
Rating 8 - Good. 19 out of 67 reviews" "
Rating 6 - Okay. 18 out of 67 reviews" "
Rating 4 - Poor. 9 out of 67 reviews" "
Rating 2 - Terrible. 3 out of 67 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

MOE

Disliked: Cleanliness, staff & service
No room service .. bad experience
Stayed 2 nights in Apr 2024

10/10 Excellent

Suparatana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room. Good services. Early check-in.
Stayed 2 nights in Jul 2023

4/10 Poor

Kyle

Disliked: Amenities, property conditions & facilities
The hotel overall looks rundown and dated. My guest room was the same, and my bathroom was really bad too with the bathtub molding peeling up. And my bed was a spring mattress, I didn’t even think those were made any longer! Unbelievable!! I will say that the included breakfast was pretty great. But I’d never want to stay here again.
Stayed 2 nights in Apr 2023

4/10 Poor

Mark

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
When arrived the room I was given was not what I booked on line. I booked based on photos on site and got something not so good
Stayed 1 night in Apr 2023

10/10 Excellent

Thavy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

6/10 Okay

kevin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not the 4star hotel
Room is very dirty,small space,bed is really old,mattress is bad. Bathroom space is small,bathtub, faucets,curtain, everything was old and dirty. But staffs are very kindness,smiles, and friendly.
Stayed 3 nights in Jan 2023

10/10 Excellent

SATSADY

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just need more light
Stayed 3 nights in Jul 2022
Response from Ms. Rose on 28 Jul,2022
Dear Mr. Satsady, thank you very much for your feedback and choosing our Vientiane Plaza Hotel.

10/10 Excellent

TAO

Stayed 1 night in Jul 2020

6/10 Okay

Seng

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
LIKE: centrally located and reasonably priced. DISLIKE: lobby and hallways need to be better lit. Very dark and unwelcoming. A/C unit locked and cannot turn on A/C or heater. Staff were unable to assist. I DIDN'T GET the room I selected online. I asked for single bed in the rooms but was given one with 2 beds and one with 3 beds (seriously over stuffed). Fee for soft drinks in the room.
Stayed 1 night in Dec 2019
Response from Vientiane Plaza Management on 11 Dec,2019
Dear Seng, Thank you very much for choosing us to be your home during your visit in Vientiane, WE appreciate your review and we sincerely apologize for any discomfort or inconvenience during your stay. Your feedback matter to us and we will keep suggestions and comments in mind to better our service. Thank you and hope you had a wonderful stay in Vientiane and safe flight back home :)

4/10 Poor

Sven

Liked: Staff & service, room comfort
Disliked: Cleanliness
Not sure about 4 star rating 🤔
Was a bit disappointed, I moved to the Vientiane Plaza to treat myself after staying in a 3 star hotel, 100 meters away, should never have wasted the money, comfort level was the same, breakfast a little better but all in all, not worth it.... This is a old hotel, needs maintenance, not sure it deserves the 4 star rating it’s given, it’s the same as the 3 star, just everything is more expensive...
Stayed 1 night in Sep 2019
Response from Vientiane Plaza Hotel Management on 28 Sept,2019
Dear Valued Guests, Thank you very much for choosing Vientiane Plaza Hotel and for the review, we appreciate comment and sincerely apologize for any inconvenience as we under go some upgrades in our amenities. We do hope our staff was able to provide you good service and the assistance you needed while you were in Vientiane. Thank you very much and We wish you a safe trip

8/10 Good

kei, bangkok, Th

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
Stayed 2 nights in Oct 2018
Response from Vientiane Plaza Hotel Management on 23 Jan,2019
Thank you so much for choosing Vientiane Plaza Hotel to be your home in Vientiane, we are very pleased to have you in our hotel and we look forward serving you again.

8/10 Good

MUHAMMADWAQAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Vientiane Plaza Hotel Management on 4 Oct,2018
Thank you so much for choosing Vientiane Plaza to be your home here at Vientiane. We hope we were able to provide you good service. Hope to have you again soon!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Wonderful place to stay
Excellent Breakfast
Stayed 8 nights in Aug 2018
Response from Ms. Phokham on 22 Aug,2018
Thank you very much for choosing us to be your home in Vientiane. it was pleasure to have served you. hope we were able to provide you good service. Vientiane Plaza Hotel Management.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Average hotel but good value for the money
Average hotel but good value for the money. They need more English speaking staff. Staff tries their best with limited resources. Good breakfast with omelets cooked when ordered.
Stayed 3 nights in Feb 2018
Response from Vientiane Plaza Hotel Team on 19 Feb,2018
Dear Valuable Guest, Thank you for your valuable feedback, We have taken your views in consideration. Also, we are already in process to give a refresh look at Vientiane Plaza Hotel . We hope to see you again and offer best of hospitality. Thank you.

10/10 Excellent

Santat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic & Recommended !
We have a short trip to Lao with family, also we added 1 more room on this trip, staff & the front desk person very helpful & professional on their job, breakfast is super all kind of foods & yummy ... very recommended on this hotel..
Stayed 1 night in Jan 2018
Response from Sales and Marketing Manager on 22 Jan,2018
Dear Valuable Guest , Thank you for your valuable feedback,We are pleased to hear it. Looking forward to welcome you in near future again. Warm Regards, Vientiane Plaza Hotel Team

6/10 Okay

chong, Singapore

Liked: Staff & service
Disliked: Property conditions & facilities
Good location
We could access easily to most areas such as the day and night market, restaurants and places of interest as the location is ideal. As the trip was also very much about playing golf, the hotel staff were able to arrange 2 fantastic golf courses which were reasonable in price and not too far from the hotel as well. Both myself and my wife also enjoyed the breakfast. Though the food remained the same for the 5 days we stayed, we nonetheless looked forward to meeting the friendly staff and the well-presented food, though it would be even better if more could be added such as having soup and pancakes for breakfast.

10/10 Excellent

DAESEON

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

DAESEON

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

6/10 Okay

Satoshi

Disliked: Amenities, property conditions & facilities
フロントの方の感じは良かったですが、節電のためか照明をだいぶ減らしていました。また、設備が老朽化したり、壊れかかっている部分があり、テレビとか洗面台とか、工夫して使用しました。ホテルのスタッフに対応して貰えば良いのかもしれませんが、スタッフも少なそうで難しそうに感じました。
Stayed 1 night in Dec 2023

6/10 Okay

Shinya

Stayed 1 night in Dec 2023

6/10 Okay

Shinya

Stayed 2 nights in Dec 2023

8/10 Good

RUDOLF THEODOR

Liked: Staff & service
Stayed 6 nights in Nov 2023

4/10 Poor

KILHEUNG

Stayed 12 nights in Oct 2023

10/10 Excellent

Noriyuki

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023

10/10 Excellent

Jinsook

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

JINHWAN

Travelled with group
Liked: Staff & service
쏘쏘합니다
그냥 그냥 숙박 할 수 있을 정도임
Stayed 1 night in Jun 2023
Response from GM on 7 Jun,2023
Good morning Jinhwan,Thank you so much for your positive comments. Your compliment would be the great inspiration for the whole team of Vientiane Plaza Hotel. We will be trying our best to bring upmost services to our customers. We look forward to serving you again in the near future.Best regards,

8/10 Good

Kaj

Stayed 1 night in Mar 2023

4/10 Poor

Shizuo

Travelled with group
Disliked: Amenities
夜中にトイレに行ったらドアに鍵がかかって(あとでよくみたらドアノブか壁に当たって何かの拍子で施錠)同日違う部屋に宿泊した友人も同じ事になった、2.3困ったことがあった。
Stayed 2 nights in Feb 2023

6/10 Okay

KENICHIRO

Disliked: Amenities
値段相応でした、 TVが映らなかった、 ビュッフェは良かったです。 　 スタッフの対応は良かったです。
Stayed 2 nights in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
추천합니다. 가성비 좋은 숙박 시설이에요.
비행기 시간으로 인해 체크인 시간을 넘어 도착했음에도 직원이 친절히 맞아 주었음. 번화가에서 약 1km 정도 떨어진 곳에 위치해 있어 시끄럽지 않고 지저분하지 않아 참 좋았음. 아침도 과하지 않게 먹을 수 있고 직원들의 친절함과 상냥한 웃음이 참 좋은 곳입니다.
Stayed 2 nights in Jan 2023

10/10 Excellent

MICHIYASU

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋は綺麗で、ゆっくりできました。 接客は丁寧で高級感を感じました。 ロビーも広く、くつろぎ安かったです。 残念な点は、トイレや風呂が少し古めな印象でした。 また、枕カバーの汚れが目立ちました。 それ以外は特に不満はありませんでした。 また、ヴィエンチャンに行く場合は宿泊すると思います。

8/10 Good

Noriyuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
一階のバーが夜賑わっているが、部屋の中は静かです。今回の朝食はビュッフェでしたが、前の週に宿泊した際はメニューから選ぶ方式でした。照明がやや暗めの設定なので、より古く感じますが、それも環境に優しいといえば、そうとも思えます。

8/10 Good

????

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
ホールや廊下など、消灯して薄暗い雰囲気はありますが、ホールで打合せしたい時など、お願いすれば快く照明をつけてくれます。値段は手頃で、四つ星ならではの設備とサービスです。少し古い感じはありますが、部屋内の電気製品は最近の型に入れ替えてあります。フロントも応対良く、朝ご飯はいくつかあるメニューを複数選んでもいいよ、と、おおらかでした。あまり日本人は使ってない様子で、韓国、欧米系、ベトナム系の旗がホテルに掲げられ、利用が多い気がしました。宿泊時は、あまりお客さんで賑わう感じではありませんでした。
Stayed 2 nights in Nov 2022

8/10 Good

SHINSUKE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ビジネスのために宿泊しました。キレイに部屋も掃除してもらっていたので、快適に過ごせました。 バスタブと書いていたので、バスタブにお湯を貯めれるかと思っていましたが、できませんでした。日本人として、お風呂に入ることを期待していたので、少し残念でした。
Stayed 6 nights in Jul 2022
Response from Ms. Rose on 23 Aug,2022
Dear shinsuke,thank you very much for your feedback.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Vientiane Plaza Management on 2 Mar,2020
Dear Valued Client, Vientiane Plaza would like to thank you for choosing us to be your home in Vientiane and we greatly appreciate finding time rating us.We hope were able to made a comfortable place for you during your stay. Have a safe travel and see you in the future!

8/10 Good

Duke

Stayed 10 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Vientiane Plaza Hotel on 3 May,2019
Dear Valued Gusts, Thank you so much for choosing Vientiane Plaza Hotel to be your home in Vientiane,Laos. We appreciate the review, and hope you enjoyed your stay. We do apologize for any inconvenience during your stay. Once again thank you and we hope to see you again!

8/10 Good

EXIM Bank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
낫뱃 그러나...
같은가격이면 미리 다른데도 찾아봤을 꺼 같아요..! 낫뱃입니다만 담배냄새가 좀 납니다
Stayed 1 night in Feb 2019
Response from Vientiane Plaza Management on 26 Feb,2019
Thank you so much for choosing Vientiane Plaza to be your home here in Vientiane and for the review! such a pleasure having you in our hotel. Hope to see you again,

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Vientiane Plaza Hotel on 3 May,2019
Dear Valued Gusts, Thank you so much for choosing Vientiane Plaza Hotel to be your home in Vientiane,Laos. We appreciate the review, and hope you enjoyed your stay. We do apologize for any inconvenience during your stay. Once again thank you and we hope to see you again!

4/10 Poor

JT

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
교통편리하나 홍보내용에 비해 아쉬움이 남음 전반적인 시설도 기대보다는 아쉬움이 있음 하지만 비용대비 머물기는 좋음
Stayed 2 nights in Jan 2019
Response from Vientiane Plaza Hotel Management on 6 Feb,2019
Dear Valued Gusts, Thank you so much for choosing Vientiane Plaza Hotel to be your home in Vientiane,Laos. We appreciate the review, and hope you enjoyed your stay. We do apologize for any inconvenience during your stay. Once again thank you and we hope to see you again!

10/10 Excellent

YUNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Vientiane Plaza Hotel Management on 24 Jan,2019
Dear Valued Guests, Thank you so much for choosing Vientiane Plaza Hotel to be your home in Vientiane, We are very happy to have served you. Thank you,

6/10 Okay

H

Liked: Cleanliness, staff & service
Disliked: Room comfort
外觀跟照片上有差異，目前隔壁出租給辦公室。人來往複雜，電梯共用，顯複雜。床感覺不像四星級的水準。躺下去就有聲音出現，就一天2500泰銖的水準來說有點偏高
Stayed 2 nights in Jan 2019
Response from Vientiane Plaza Hotel Management on 23 Jan,2019
Thank you so much for choosing Vientiane Plaza Hotel to be your home in Vientiane, we do apologize for any inconvenience, rest assure that we are working double to to meet our guests expectations. Thank you so much again,

6/10 Okay

Kwangrim

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Vientiane Plaza Hotel Management on 5 Dec,2018
Thank you so much for staying with us! we greatly appreciate the feedback :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
市内観光に
ヴィエンチャン市内を歩き回るのに便利なホテルです。
Stayed 2 nights in Aug 2018
Response from Ms. Tick on 7 Nov,2018
Greeting from Vientiane Plaza Hotel, Hope you were able to reach home safe. Allow us to say thank you for choosing us to be your home in Vientiane. we look forward to serve you again nearly future.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Ms. Phokham on 22 Aug,2018
Thank you very much for choosing us to be your home in Vientiane, we look forward to serve you again nearly future. Vientiane Plaza Hotel Management.

10/10 Excellent

Myounglang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from Ms. Phokham on 22 Aug,2018
Thank you very much for choosing us to be your home in Vientiane, we look forward to serve you again nearly future. Vientiane Plaza Hotel Management.

8/10 Good

ビェンチャン大好き, 日本

Liked: Cleanliness, staff & service, room comfort
町の中心地にあり、どこに行くのも便利なホテル。隣にあるマッサージ店が色っぽい。
Stayed 1 night in Jul 2018
Response from Vientiane Plaza Hotel team on 25 Jul,2018
Thank you very much for your choosing Vientiane Plaza Hotel to be your home in Lao and we look forward to serve you again nearly future.

8/10 Good

Chih-Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位置不錯很靠近著名景點"凱旋門" ，附近也有許多餐廳
旅館位置也還不錯,對面路口進去後有新加坡的肉骨茶餐廳， 附近也有著名的凱旋門景點,走路10分鐘就會到，旅館服務人員很親切,缺點是英文能力不太好,餐廳在2樓很寬敞,用餐環境很不錯.
Stayed 2 nights in Jun 2018
Response from Vientiane Plaza Hotel Management on 12 Jul,2018
Dear Chih-Ping, Thank you so much for choosing Vientiane Plaza Hotel to be your home in Lao, We sincerely apologize for that. Rest assure that we are doing improvements to better our service. Thank you once again and we hope you had a safe flight back home! We hope to see you again.

6/10 Okay

Verified traveller

周辺環境がいまいち。
ホテルの部屋自体は普通レベルだと思います。食事も普通レベルです。ランドリーサービスは迅速でした。 周辺には飲食店やマッサージ店もほとんどなく，やや不便に感じました。
Stayed 3 nights in May 2018
Response from Vientiane Plaza Hotel Management on 12 Jul,2018
Dear Valued Guest, Thank you so much for choosing Vientiane Plaza Hotel to be your home in Lao. We apologize for any inconvinience it may have cause you. Rest assure that we are working harder to provide a better service. Thank you so much and hope to see you again someday.

6/10 Okay

HIRAKU

Liked: Property conditions & facilities
Disliked: Cleanliness
良くも悪くも普通のビジネスホテル
観光で2泊利用したが、全体的に暗くポカンとした感じがした 朝食付きだったが、もう少しフルーツと飲み物のバリエーションが欲しかったかなと思います。 初日の夜のエアコンが壊れて、30分くらいで部屋を変えてくれたのは、思ったよりは速い対応だったかなあと思いました 立地はパトゥーサイまでなら歩ける距離だし、レストランが集まる付近にも歩いて行けるので問題なかったです
Response from Sales and Marketing Manager on 29 May,2018
Dear Valuable Guest, Your feedback value us the most and we will look into the matter to resolve such incident in future. We hope to see you in near future so that we can compensate your current experience with best of our services. Warm Regards, Vientiane Plaza Hotel Team