City view from property
Check availability

Reviews of Hotel Congress Avenue

4 out of 5
Hotel Congress Avenue
Gedimino Ave. 12, Vilnius

Reviews

9.4

Exceptional

Rating 10 - Excellent. 374 out of 527 reviews" "
Rating 8 - Good. 133 out of 527 reviews" "
Rating 6 - Okay. 12 out of 527 reviews" "
Rating 4 - Poor. 4 out of 527 reviews" "
Rating 2 - Terrible. 4 out of 527 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

NEIL

Liked: Cleanliness, staff & service, property conditions & facilities
I stay in Vilnius frequently, often in hotels. This is a good one, with helpful, knowledgeable staff; quiet; comfortable bed and furniture, good wifi, easy to use keys and lifts. I didn't try the (Italian) restaurant, but it was well-occupied (though my stay was largely during a public holiday). Heating/aircon was perfect. My only problem was one evening when hot water didn't fully function.
Stayed 5 nights in Mar 2024
Response from Ričardas Urbanavičius on 17 Apr,2024
Dear Neil,Thank you for choosing Congress Avenue Hotel. We are delighted to receive such a great review. Allow me to apologize once again for the technical issues we have faced during that one evening, we hope it did not make a huge impact during your stay.We hope to see you again soon in our hotel!Kind regards,Front office manager

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated. Outstanding breakfast. Outstanding staff. Love the location in Old Town.
Stayed 3 nights in Mar 2024
Response from Ričardas Urbanavičius on 17 Apr,2024
Dear Daniel,Thank you for choosing Congress Avenue Hotel. Thank you for your great review and kind words about the hotel and the staff!We hope to see you again soon in our hotel!Kind regards,Front office manager

10/10 Excellent

Ashraf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vilnius visit
Nice staff, clean hotel, special rooms and great location
Stayed 2 nights in Jan 2024

10/10 Excellent

Bhavesh

Stayed 7 nights in Dec 2023

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel bad breakfast
Nice room, comfortable bed. Control over the temperature was problematic as it tended to be warm. However that was able to be fixed by propping up the door. Breakfast was by far the worst part of the stay. Very little was particularly appetizing from my point of view. Staff were friendly and helpful. Overall nice hotel but don't plan on a good breakfast
Stayed 9 nights in Nov 2023

8/10 Good

Jolanta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for family
This hotel in great location, has really good breakfast. Rooms are clean, spacious. Very happy with a stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Marina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Perfect location. Breakfast is excellent.
Stayed 2 nights in Oct 2023

10/10 Excellent

Suheil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and location
Amazing hotel to stay. Very welcoming And helpful reception staff. Always had a smile. Excellent location hotel. Lots of tourist spots within walking distance. KFC, MacDonald's, Hesburger all within 3 to 4 minutes walking distance Lidl opposite hotel. Room was very spacious with a terrace.
Stayed 3 nights in Oct 2023

10/10 Excellent

Deivy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is perfect and very good location
Stayed 1 night in Aug 2023
Response from Laura Subačienė on 30 Aug,2023
Dear Deivy,Thank you for choosing Congress Avenue Hotel and your highest review rate. We are very glad, that you enjoyed your stay in our hotel and hope to see you once again in our hotel!Best regards, Front office manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff
Very nice hotel with excellent staff. A little difficult to find, as there is sister Hotel Congress nearby that can lead to confusion.
Stayed 2 nights in Aug 2023
Response from Laura Subačienė on 29 Aug,2023
Dear Anonymous,Thank you for choosing Congress Avenue Hotel and your highest review rate. We are very glad, that you enjoyed your stay in our hotel and hope to see you once again in our hotel! Best regards, Front office manager

8/10 Good

Kestutis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok but could improve a little
As a hotel 4+ stars, its weird that they do not serve free water for guests in the room. Also, no gym at all :( All in all its quite nice hotel, but has some small issues impossible to turn off AC
Stayed 1 night in Aug 2023
Response from Laura Subačienė on 28 Aug,2023
Dear Kestutis,Thank you for choosing Congress Avenue Hotel and your feedback. We appreciate your high review rate and try to improve our services. Hope to see you once again in our hotel! Best regards,Front office manager

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Laura Subačienė on 24 Aug,2023
Dear Rosemary,Thank you for choosing Congress Avenue Hotel and your highest review rate. We hope to see you once again in our hotel! Best regards,Front office manager

10/10 Excellent

Anni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location, nice breakfast, good facilties. Cannot compain.
Stayed 2 nights in Aug 2023
Response from Laura Subačienė on 22 Aug,2023
Dear Anni,Thank you for choosing Congress Avenue Hotel and your highest review rate. We are very glad, that you enjoyed your stay in our hotel and hope to see you once again in our hotel! Best regards, Front office manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Laura Subačienė on 19 Aug,2023
Dear Anonymous,Thank you for choosing Congress Avenue Hotel and your feedback. We appreciate your high review rate and hope to see you once again in our hotel! Best regards,Front office manager

10/10 Excellent

Janie

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Very nice, great location, excellent breakfast
Stayed 1 night in Aug 2023
Response from Laura Subačienė on 14 Aug,2023
Dear Janie,Thank you for choosing Congress Avenue Hotel and your highest review rate. We are glad to hear that you enjoyed your stay and hope to see you once again in our hotel! Best regards, Front office manager

10/10 Excellent

Jolanta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great located hotel for easy access
It is very pleasant hotel in great location, easy access to City Centre and Old Town. Clean and well managed. Nice breakfast. Would recommend this hotel.
Stayed 2 nights in Aug 2023
Response from Laura Subačienė on 14 Aug,2023
Dear Jolanta,Thank you for choosing Congress Avenue hotel and such a lovely feedback! We are happy to know that you enjoyed the stay with us and had a perfect time. We are looking forward to welcome you once again in our hotel. Best regards,Front office manager

10/10 Excellent

Andzej

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing breakfast, good size and modern rooms. Waiting time/experience at the reception could be improved.
Stayed 1 night in Aug 2023
Response from Laura Subačienė on 14 Aug,2023
Dear Andzej,Thank you for choosing Congress Avenue Hotel and your high review rate. We do our best to improve all our services. Hope to see you once again in our hotel! Best regards, Front Office Manager

10/10 Excellent

Dmytro, Kharkov

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2023
Response from Laura Subačienė on 1 Aug,2023
Dear Dmytro,Thank you for choosing Congress Avenue Hotel and your highest review rate. We hope to see you once again in our hotel! Best regards, Front office manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disappointed given the high ratings
Location is great, but service left a lot to be desired. Towels were not replaced, taxi booking to the airport was mismanaged and inability to recommend good restaurants.
Stayed 2 nights in Jul 2023
Response from Laura Subačienė on 26 Jul,2023
Dear Anonymous,First of all I would like to say thank you for choosing Congress Avenue Hotel. I am very sorry to hear that your experience in our hotel was not so good. Thank you for your comments and I hope we will have opportunity to prove our services better. Best Regards, Front Office Manager,

10/10 Excellent

Marius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Laura Subačienė on 26 Jun,2023
Dear Marius,Thank you for choosing Congress Avenue Hotel and your highest review rate. We hope to see you once again in our hotel! Best regards, Front office manager

10/10 Excellent

Gregory

Stayed 3 nights in Jun 2023
Response from Laura Subačienė on 13 Jul,2023
Dear Gregory,Thank you for choosing Congress Avenue Hotel and your highest review rate. We hope to see you once again in our hotel! Best regards, Front office manager

10/10 Excellent

Philip

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel very well located. The rooms are big and also de Bathroom. Two recommendations, bigger towels and more English Channels in the the TV. The staff was very helpfull.
Stayed 4 nights in May 2023
Response from Laura Subačienė on 5 Jun,2023
Dear Philip,Thank you for choosing Congress Avenue hotel and your highest score. We are happy to know that you enjoyed the stay with us. All your recommendations are noticed and we will consider them. Looking forward to welcome you in our hotel once again. Best regards, Front office manager

8/10 Good

Mikko

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel at the city center. The room is on a small side given the level of the hotel and air conditioning is not the best as the room felt like missing fresh air. The bathroom in the standard room is small. Location is great and everything is clean.
Stayed 1 night in May 2023
Response from Laura Subačienė on 22 May,2023
Dear Mikko,Thank you for choosing Congress Avenue Hotel and your kind feedback! We are happy to hear that your stay with us was nice! We look forward to welcoming you in our hotel once again! Best regards. Front Office Manager

10/10 Excellent

Yau Chun

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is excellent, with many choices usually not available from other hotels
Stayed 2 nights in May 2023
Response from Laura Subačienė on 22 May,2023
Dear Yau Chun,Thank you for choosing Congress Avenue hotel and such a lovely feedback! We are happy to know that you enjoyed the stay with us and we are looking forward to welcome you once again in our hotel. Best regards,

10/10 Excellent

Arkady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2023
Response from Laura Subačienė on 29 May,2023
Dear Arkady,Thank you for choosing Congress Avenue Hotel and your feedback. We appreciate your high review rate and hope to see you once again in our hotel! Best regards,

10/10 Excellent

Lina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Laura Subačienė on 3 May,2023
Dear Lina,Thank you for choosing Congress Avenue hotel and such a lovely feedback! We are happy to know that you enjoyed the stay with us and had a great time. We are looking forward to welcome you once again in our hotel. Best regards,

10/10 Excellent

Alisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay!
There isn't a better hotel with a better location! My room was spotless and very comfortable. I loved the modern furnishings and I had the most beautiful view. The staff were very helpful and even booked me a taxi for 4 am. I look forward to returning and staying there. I had just a four minute walk to the opera, a 4 minute walk to my hop on bus tour and my tour to Trakai, and the mall and cat cafe were just across the street. I was able to walk to many sights from the hotel. One of the best parts of this hotel is how quiet it is! They use heavy doors so you don't hear anyone in the hall. I would have thought that I was alone on the 4th floor! Also, the buffet breakfast was delicious but it ends at 10:30 so don't prepay if you are prone to sleep late.
Stayed 3 nights in Apr 2023
Response from Laura Subačienė on 11 Apr,2023
Dear Alisa,Thank you for choosing Congress Avenue hotel and such a lovely feedback! We are happy to know that you enjoyed the stay with us and we are looking forward to welcome you once again in our hotel. Best regards

10/10 Excellent

Aliaksei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Laura Subačienė on 28 Feb,2023
Dear Aliaksei,Thank you for choosing Congress Avenue Hotel and your highest rate review. We hope to see you once again in our hotel! Best regards, Front Office Manager

6/10 Okay

Sergey

Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 1 night in Feb 2023
Response from Laura Subačienė on 15 Mar,2023
Dear Sergey,Thank you for choosing Congress Avenue Hotel and your feedback. We look forward to welcoming you back again! Best regards, Front Office Manager

10/10 Excellent

Artur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and great location.
Stayed 8 nights in Jan 2023
Response from Laura Subačienė on 1 Feb,2023
Good morning,Thank you for choosing Congress Avenue Hotel and your kind review. We hope to see you once again in our hotel!Best regards,

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel located in the city centre with friendly staff and great rooms.
Response from Laura Subačienė on 19 Jan,2023
Good afternoon,Thank you for choosing Congress Avenue Hotel and your high rate review. We hope to see you once again in our hotel!Best regards, Front Office Manager

8/10 Good

Peteris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Laura Subačienė on 19 Jan,2023
Good afternoon,Thank you for choosing Congress Avenue Hotel and your high rate review. We hope to see you once again in our hotel! Best regards, Front Office Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in good location
Great hotel close to Cathedral Square with lots of good cafes and restaurants nearby. The breakfast was good, albeit the same every day. The room was nice and clean, bed comfy. Only minor issue was the duvet which was too small for the double bed.
Stayed 4 nights in Dec 2022
Response from Laura Subačienė on 19 Dec,2022
Dear Christopher,Thank you for choosing Congress Avenue Hotel and your high rate review. We hope to see you once again in our hotel! Best regards, Front Office Manager

10/10 Excellent

Elaine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Stayed here in superior room for 3 nights, absolutely gorgeous modern hotel, very clean, staff very friendly and helpful, Laura working in restaurant particularly helpful. Very close to restaurants and bars. Breakfast buffet with great choices, dinner menu fantastic. Would highly recommend!!
Stayed 3 nights in Dec 2022
Response from Sigitas Kosteckas on 7 Dec,2022
Dear Elaine, Thank you for choosing Congress Avenue hotel and such a lovely feedback! We are happy to know that you enjoyed the stay with us and we are looking forward to welcome you once again in our hotel. Best regards, Front office manager Sigitas Kosteckas

10/10 Excellent

Alexey

Stayed 1 night in Dec 2022
Response from Sigitas Kosteckas on 7 Dec,2022
Dear Alexey,Thank you for choosing Congress Avenue Hotel. We appreciate your high review rate. We hope to see you once again in our hotel! Best regards, Front Office ManagerSigitas Kosteckas

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a good size and newly refurbished. Breakfast was excellent with a great selection
Stayed 2 nights in Nov 2022
Response from Sigitas Kosteckas on 21 Nov,2022
Dear David, Thank you for choosing Congress Avenue Hotel and your high rate review. We hope to see you once again in our hotel! Best regards, Front Office Manager Sigitas Kosteckas

8/10 Good

Donatas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked: - Clean, big room - Good amenities (especially the complimentary slippers) - Excellent location Didn’t like: - The bed was 2 smaller beds put together, so there was an annoying crease/gap in the middle - Instead of a nice big duvet, we got 2 tiny single duvets - Air con would only heat, not cool. Fair enough, it was in autumn, but it heated up the room way too much on auto and we had to sleep with the windows open. - Unreasonably expensive laundry service. I asked for a simple wash of 2 pyjama bottoms and around 6 pairs of underwear. I was charged €60 for that upon checking out.. I could have bought 2x of everything new for that much! Also all the items had tags on them, as if they were dry cleaned.. did they dry clean my underwear..?
Stayed 4 nights in Nov 2022
Response from Sigitas Kosteckas on 16 Nov,2022
Dear Donatas, Thank you for choosing Congress Avenue Hotel and your review rate.I am very sorry to hear that your experience was not that good at our hotel. In the wardrobe, there was price list for the laundry, you had to fill it up. We hope to see you once again in our hotel! Best regards, Front Office ManagerSigitas Kosteckas

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Sigitas Kosteckas on 15 Nov,2022
Dear,Thank you for choosing Congress Avenue Hotel and your high review rate.We hope to see you once again in our hotel! Best regards, Front Office ManagerSigitas Kosteckas

10/10 Excellent

Judge

Stayed 2 nights in Oct 2022

10/10 Excellent

James

Stayed 2 nights in Sep 2022
Response from Sigitas Kosteckas on 26 Sept,2022
Dear James,Thank you for choosing Congress Avenue Hotel and your high review rate.We hope to see you once again in our hotel! Best regards, Front Office ManagerSigitas Kosteckas

10/10 Excellent

Kamile

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, wonderful staff! Would love to come stay again!
Stayed 3 nights in Sep 2022
Response from Sigitas Kosteckas on 22 Sept,2022
Dear Kamile,Thank you for choosing Congress Avenue hotel and your feedback. We are happy to know that you enjoyed the stay with us and we looking forward to welcome you in our hotel once again.Best regards, Front office managerSigitas Kosteckas

10/10 Excellent

Ana

Stayed 2 nights in Aug 2022

10/10 Excellent

Evgeniya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Peter

Stayed 2 nights in Jun 2022
Response from Sigitas Kosteckas on 18 Jul,2022
Dear Kristofer, Thank you for choosing Congress Avenue Hotel and your high rate. We appreciate it. We hope to see you once again in our hotel! Best regards, Front Office Manager, Sigitas Kosteckas

10/10 Excellent

Ari

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top class
Great looking hotel in a five star class in perfect location. Got a spacious room with balcony overlooking the street.
Stayed 3 nights in May 2022
Response from Sigitas Kosteckas on 20 Jun,2022
Dear Ari, Thank you for choosing Congress Avenue Hotel and your high rate feedback, we appreciate it. We hope to see you once again in our hotel! Best regards, Front Office Manager Sigitas Kosteckas

8/10 Good

Silvija

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Sigitas Kosteckas on 11 Jun,2022
Dear Silvija, Thank you for choosing Congress Avenue Hotel and your review! We look forward to welcoming you in our hotel once again! Best regards, Front Office Manager Sigitas Kosteckas

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Sigitas Kosteckas on 11 Jun,2022
Dear Michael, Thank you for choosing Congress Avenue Hotel and your high rate, we appreciate it. We hope to see you once again in our hotel! Best regards, Front Office Manager Sigitas Kosteckas

10/10 Excellent

Sokratis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from Sigitas Kosteckas on 11 Jun,2022
Dear Sokratis, Thank you for choosing Congress Avenue Hotel and your high rate, we appreciate it. We hope to see you once again in our hotel! Best regards, Front Office Manager Sigitas Kosteckas

2/10 Terrible

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location but awful nights sleep. The hotel is in a good location in the old town with two supermarkets, shops, bars and restaurants all very close. However, that is the end of the good points. The hotel is very noisy, whether from within the hotel or the very loud buskers that seem to be a regular fixture just outside the hotel. My room over looked an internal car park / courtyard which was lit at night be an incredibly bright light. This was a problem as the curtains in the room weren’t large enough to cover all the windows so the room was filled with very bright light all night. Another minor negative was the thin, rough and stained towels. This hotel is only good for anyone who is a very heavy sleeper or doesn’t intend to do any sleeping whilst in Vilnius.
Stayed 1 night in May 2022
Response from Sigitas Kosteckas on 12 Jun,2022
Dear Christopher, First of all thank you for choosing Congress Avenue Hotel. I am very sorry to hear that your experience was not that good at our hotel. This message will be forward to the management and we will discuss about it. Best regards, Front Office Manager Sigitas Kosteckas