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Reviews of Travelodge by Wyndham Welland

2 out of 5
Travelodge by Wyndham Welland
870 Niagara Street, Welland, ON

Reviews

6.8
Rating 10 - Excellent. 122 out of 529 reviews" "
Rating 8 - Good. 156 out of 529 reviews" "
Rating 6 - Okay. 108 out of 529 reviews" "
Rating 4 - Poor. 85 out of 529 reviews" "
Rating 2 - Terrible. 58 out of 529 reviews" "

7.0/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Cameron

Stayed 1 night in Apr 2024
Response from Sumit on 30 Apr,2024
Thank you for your review!

6/10 Okay

Robin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Sumit on 30 Apr,2024
Thank you for your review!

8/10 Good

Shannon

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The concerige at the front dest was friendly. Upon entering our room there was a knock at the door from of a scary man with no shoes pouring out a can of tuna or dog food staying in the room next door asking me to unplug the alarm, It smelled so bad and there were dogs barking. I went to the fron desk and asked for a new room and explained the situation. She apologized and accommodated the request. Further review, the rooms are deteriorating and the toilet ran all night . I could not fix it. I did not sleep.
Stayed 1 night in Apr 2024
Response from Sumit on 28 Apr,2024
We deeply apologize for your experience. Your comfort is our priority, and we're addressing the issues you've encountered. Thank you for bringing this to our attention.

10/10 Excellent

Rudy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
a lot of junk in the back
Stayed 1 night in Apr 2024
Response from Sumit on 27 Apr,2024
Thank you for your review! We apologize for any inconvenience caused by the clutter. We'll address this promptly to ensure a more pleasant environment. Thank you for bringing it to our attention.

2/10 Terrible

Krista

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
We stayed here for a football tournament at Young’s Sportsplex. Upon arrival, Travelodge seemed well kept and clean. Checked in with a lady (not sure of her name) but she seemed a little snippy through the process. Went to park, and noticed multiple people outside. One of which was obviously high on heroine, and passed out in a patio chair. Not to mention his neighbor who was smoking from a crack pipe. So at this point, I’m not feeling comfortable leaving my car outside, or having my kid staying with us. Got to our room, which smelled clean, looked clean, but was completely outdated. Walls in the bathroom were cracked and gapping. Toilet paper holder was missing. Our comforter had a crusty stain on it (we ended up using our own blanket) On to today (check out day) I have big bites all over me. Clearly they have bed bugs. I’m not impressed, as now I have to deal with the sanitation process to not transfer the bugs to my own home. The only great thing about this place is the convenience of being central to everything. Next time, I would gladly pay double to not have to deal with the BS that is to begin at home! Do better Travelodge!
Stayed 1 night in Apr 2024
Response from Sumit on 22 Apr,2024
We sincerely apologize for your experience. Your feedback is invaluable and will be addressed immediately. Thank you for bringing these issues to our attention.

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Travelodge on 15 Apr,2024
Greetings from the Travelodge,Thank you for staying at Travelodge and for posting such a generous review of our hotel. It is wonderful to know you enjoyed your stay and it was a pleasure having you as a guest. We look forward to seeing you again on your next visit to Welland.

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Travelodge on 15 Apr,2024
Greetings from the Travelodge,Thank you for staying at Travelodge and for posting such a generous review of our hotel. It is wonderful to know you enjoyed your stay and it was a pleasure having you as a guest. We look forward to seeing you again on your next visit to Welland.

6/10 Okay

Raul

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sumit on 15 Apr,2024
Thank you for your review.

6/10 Okay

Geppino

Travelled with partner
Liked: Staff & service
Our room was a little dated but clean. The hotel is central to a lot of restaurants and businesses. The staff are very nice and helpful.
Stayed 2 nights in Apr 2024
Response from Sumit on 10 Apr,2024
Thank you for your positive feedback! We're glad to hear that you found our hotel central to amenities and that our staff provided friendly and helpful service. We appreciate your understanding regarding any dated aspects of the room and are committed to maintaining cleanliness throughout. We hope to welcome you back again soon!

10/10 Excellent

Zohrab, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sumit on 11 Apr,2024
Thank you for your review!

2/10 Terrible

Tammy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The whole place stunk like old cigarette smoke. The units were falling apart. I had to switch rooms because of how bad the smell was. There was carpet in the first room, brown substance dripping down the walls, I booked for 4 people and there was only 2 towels and everything was unplugged. The common areas did not look like it was ever cleaned. They bedding didn’t smell fresh. There were only 3 pillows per bed. I felt itchy here and would never stay there again or any other Travelodge. And it seemed like people live there and were right outside my room smoking weed and chatting outside. My 2 kids were not happy with this rundown place either.
Stayed 1 night in Apr 2024
Response from Sumit on 9 Apr,2024
We apologize for the disappointment you experienced during your stay. Your feedback is important to us, and we'll address these concerns with our team to ensure a better experience for our guests in the future. Thank you for bringing these issues to our attention

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sumit on 9 Apr,2024
Thank you for your review!

2/10 Terrible

Julie

Disliked: Cleanliness, property conditions & facilities
The pictures of this hotel are very deceptive. The hotel is not in good condition at all. The furniture in the room was broken, scratched, not something you walk into and want to sleep in. Very disappointed.
Stayed 1 night in Apr 2024
Response from Welland Travelodge on 7 Apr,2024
Thank you for taking the time to review out hotel.

8/10 Good

Yew

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff are helpful and friendly!
Stayed 2 nights in Mar 2024
Response from Sumit on 6 Apr,2024
Thank you for your review!

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great. Staff was friendly and knowledgeable.Rooms were clean and comfortable. I would definitely stay here again.
Stayed 1 night in Mar 2024
Response from Sumit on 20 Mar,2024
Thank you for your review!

4/10 Poor

Vance

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The ceiling was spliting apart and moldy around the exahust fan in the bathroom the floor had stains the molding was coming off at the baseboards there was a slight smell i could not place
Stayed 1 night in Mar 2024
Response from Sumit Judge on 17 Mar,2024
We apologize for the issues you encountered during your stay. Our team is committed to addressing these concerns promptly to ensure a comfortable experience for our guests. Thank you for bringing these matters to our attention, and we'll work diligently to rectify them for future guests. Your feedback is invaluable to us.

6/10 Okay

Madison

Travelled with partner
Liked: Staff & service
So my boyfriend and I stayed here for one night, even though the staff was extremely friendly the room we stayed in was not satisfactory. When i checked in i was planning to have a shower and get ready as i had an event. Unfortunately my shower was broken and sprayed water everywhere. Then there was a crack in the ceiling and whenever someone flushed the ceiling would leak. As for the room only issue was that the AC unit only gave out cold air so we were cold all night and the lamps didn’t work but bed wasn’t bad (king bed).
Stayed 1 night in Mar 2024
Response from Travelodge on 10 Mar,2024
Dear valued guest,We appreciate your review of our hotel and would like to apologize for the issues you experienced while you stayed with us. Thank you

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, amenities
Room looked like a crime scene, people smoking under the window all night (could shovel up the butts) corridors full of mud and dog feces, noisy. This place has completely let go and not safe
Stayed 1 night in Mar 2024
Response from Sumit on 3 Mar,2024
We're genuinely sorry for the distressing experience you had. Your safety and comfort are our top priorities, and we apologize for falling short. We'll investigate and address these concerns immediately to ensure a safer and more pleasant environment. Thank you for sharing your feedback.

6/10 Okay

Brian

There were several black stains on the ceiling in the washroom. I understand this is a high humidity area, however more attention should be given to this area.
Stayed 1 night in Mar 2024
Response from Sumit on 3 Mar,2024
We appreciate your observation and apologize for any inconvenience. Our team will address the stains promptly and work on improving the overall condition. Your feedback is valuable, and we're committed to ensuring a more pleasant experience for our guests. Thank you for bringing this to our attention

8/10 Good

Brian, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Easy to get to off HWY 406. Easy checkin. Room is clean but a little dated. Good room for the price and in a great location as to ding and shopping.
Stayed 1 night in Mar 2024
Response from Sumit on 3 Mar,2024
Thank you for your review!

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Jan 2024
Response from Sumit on 28 Feb,2024
Thank you for your review!

10/10 Excellent

Thalia

Stayed 1 night in Feb 2024
Response from Sumit on 20 Mar,2024
Thank you for your review!

8/10 Good

Anandhu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sumit on 10 Feb,2024
Thank you for your review!

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Accessibility to room. Friendly staff. Clean.
Stayed 1 night in Feb 2024
Response from Sumit on 4 Feb,2024
Thank you for your review!

6/10 Okay

Anandhu

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sumit on 29 Jan,2024
Thank you for your review!

2/10 Terrible

Dave

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ended up having to book another hotel, this one was terrible. Dirty. Windows boarded up. When checking out the desk staff laughed and said this happens all the time.
Stayed 3 nights in Jan 2024
Response from Travelodge on 25 Jan,2024
Dear valued guest,We appreciate your review of our hotel and would like to apologize for the issues you experienced while you stayed with us. Thank you

6/10 Okay

Kaz

Travelled with family, Business traveller
Stayed 1 night in Jan 2024
Response from Sumit on 15 Jan,2024
Thank you for your review!

2/10 Terrible

Kristina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Ended up not staying and losing my money. Property terrible, room disgusting. Negative star rating.
Stayed 3 nights in Jan 2024
Response from Travelodge on 15 Jan,2024
Thank you for sharing your feedback regarding your recent experience at our hotel. We sincerely apologize for the disappointment you encountered, and we regret that your stay did not meet your expectations

10/10 Excellent

Anandhu

Stayed 1 night in Jan 2024
Response from Sumit on 13 Jan,2024
Thank you for your review!

8/10 Good

Yew

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sumit on 8 Jan,2024
Thank you for your review!

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sumit on 8 Jan,2024
Thank you for your review!

6/10 Okay

Mary

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Location is convenient, but the property could use som updating and repair.
Stayed 1 night in Dec 2023
Response from Sumit on 8 Jan,2024
It's great to know the location worked well for you. We're continuously working on improvements, and your feedback is valued as we strive to enhance our property. Thank you for sharing your thoughts!

8/10 Good

Anandhu

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Sumit on 8 Jan,2024
Thank you for your review!

6/10 Okay

Joanne

Travelled with group
Liked: Cleanliness, staff & service
the room was clean, bed was comfortable. staff was very nice.but this hotel needs some upgrades. the bathroom door was cracked. stains on the ceiling and walls. also it looked like the smoke detector had plastic covering on it, which concerned me if it was actually in working order. consider adding a hair dryer to the bathroom.
Stayed 1 night in Dec 2023
Response from Sumit on 6 Jan,2024
Your feedback is valuable. We're addressing these issues promptly to improve our guests' experience. Thank you for highlighting these concerns; we'll work on upgrades and ensure room amenities meet expectations. Your comfort and safety are our priorities.

10/10 Excellent

Manjot

Stayed 1 night in Dec 2023
Response from Sumit on 22 Jan,2024
Thank you for your review!

8/10 Good

Ajantha

Travelled with group
Liked: Staff & service, amenities
Just a one day ( few hours) because we went there around 1.30 am. Reason we went for Niagara Falls fireworks very far away. At least they should have power charging nothing have use in the washroom. Fridge was off
Stayed 1 night in Dec 2023
Response from Travelodge on 2 Feb,2024
Greetings from the Travelodge,We appreciate your review of our hotel and would like to thank you for staying with us.

2/10 Terrible

Vincyman

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirt sheet and pillows
Stayed 1 night in Dec 2023
Response from Sumit on 8 Jan,2024
I'm sorry to hear about the cleanliness issues. We take these matters seriously and will work diligently to ensure a more pristine experience for our guests. Thank you for bringing this to our attention.

2/10 Terrible

ahmad

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Pillows had sweat stains. Sheet covers where dirty and the room had a smell. They refused to give a refund.
Stayed 1 night in Dec 2023
Response from Sumit on 6 Jan,2024
I'm sorry to hear about your experience. Please reach out to our management team directly so we can address this matter and ensure your concerns are properly resolved.

2/10 Terrible

Donald

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They over charged me. Didnt give me back the over charge amount. Staff was Very poor for customer service. Over all bad stay
Stayed 1 night in Dec 2023
Response from Sumit on 1 Jan,2024
I'm sorry to hear about the overcharge and the poor customer service experience. It's important to address billing discrepancies promptly and provide excellent service. Your feedback will be forwarded to the management team to ensure better experiences for future guests.

4/10 Poor

Laird

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The air conditioner and heating unit in this room was old. It would. heat room up to the temp and then blast cold air to cool the room down to the point where we felt like we were sleeping outside. This happened all nite .
Stayed 1 night in Dec 2023
Response from Sumit on 1 Jan,2024
I'm sorry to hear about the issue with the air conditioning/heating unit in your room. Inconsistent temperature control can certainly disrupt a good night's sleep. Your feedback is appreciated and will be shared with our maintenance team to ensure improvements are made to prevent this from happening in the future.

4/10 Poor

Serena

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Sketchy
The front desk service was really good. Very nice lady working. When i got into the room the chair in the room was covered in stains. Paint peeling off the walls. Ac unit looked like it was falling apart. The worst part was the guest at the end of the parking lot shooting up. Did not feel safe staying so cancelled reservation and had to lose tje money since the hotel has a strict cancellation policy
Stayed 1 night in Dec 2023
Response from Sumit on 28 Dec,2023
I'm truly sorry to hear about your experience. I deeply apologize for the state of disrepair you encountered. Your feedback is vital, and we'll address these issues promptly to ensure a better experience for our guests in the future.

10/10 Excellent

Anandhu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed
Stayed 1 night in Dec 2023

4/10 Poor

Alex

Disliked: Property conditions & facilities
Picture on line not like the actual room. Chair was ripped. Fridge was making a noice. Practice kept me up all night. Hallway had an unpleasant smell. Breakfast. Stale bagels still in a bag thrown on a counter. Tables in the lunch area all scratch up and dirty. For $140 on Welland I was expecting a bit better. To be honest if I did not had prepaid I was ready to leave. Only good thing bed was comfortable but the pillow cases where all wrinkle up. Oh the only give you two towels.
Stayed 1 night in Dec 2023
Response from Sumit on 11 Dec,2023
"We're deeply sorry for the discrepancies you experienced. Your concerns are being addressed immediately regarding room condition, noise, cleanliness, and breakfast. We aim to improve and ensure a more comfortable stay in the future."

10/10 Excellent

Sean

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sumit on 11 Dec,2023
Thank you for your review!

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was nice and convenient to the breakfast room. Parking was good and price was very reasonable. We will stay here again when we come down to this area.
Stayed 2 nights in Dec 2023
Response from Sumit on 11 Dec,2023
Thank you for your review!

4/10 Poor

Ghislaine

Stayed 2 nights in Nov 2023
Response from Travelodge on 18 Dec,2023
Thank you for taking the time to review our hotel

10/10 Excellent

Mel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sumit on 28 Nov,2023
Thank you for your review!

10/10 Excellent

Jacques

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The washroom door was very hard to close .
Stayed 2 nights in Nov 2023
Response from Sumit on 14 Nov,2023
We appreciate your feedback about the difficulty in closing the washroom door. We apologize for any inconvenience this may have caused during your stay. Your comment will be shared with our maintenance team to address and resolve the issue promptly. If you have any other concerns or if there's anything else you'd like to share, please feel free to let us know. We value your input and strive to provide a more comfortable experience for our guests. Thank you for bringing this to our attention.

10/10 Excellent

Taunya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was friendly and prompt . Room was clean .
Stayed 1 night in Nov 2023
Response from Sumit on 8 Nov,2023
We're pleased to hear that you had a positive experience with friendly and prompt service and found the room clean. Your satisfaction is important to us, and we appreciate your kind words. If you have any specific preferences or requests for your next stay, please feel free to share. Thank you for choosing us, and we look forward to hosting you again in the future!

10/10 Excellent

William

Stayed 1 night in Nov 2023
Response from Sumit on 27 Nov,2023
Thank you for your review!