Hilton Hotels, Western Province hotels

"Lovely hotel very close and convenient to the Haram. Friendly staff lovely food. As a single traveller I really enjoyed my stay."

"This was one of the most unsafe and distressing hotel stays I’ve experienced, and I would strongly caution anyone considering booking here. I was injured inside the room after stepping on extremely sharp glass left on the floor, which resulted in a deep cut to my foot. That alone should never happen in a properly maintained hotel. It didn’t end there, the hygiene was equally concerning, with brown stains hidden beneath the pillow. When we requested basic items like towels and a blanket, the staff who came made us feel pressured for a tip, which felt uncomfortable and completely inappropriate given the circumstances. What made this stay far worse was the complete lack of communication and care from the hotel. The person I traveled with and booked this stay alongside was detained by police for nearly two hours while trying to go to the masjid, due to restrictions related to Hijrah. At no point were we informed of any restrictions or advised on how to navigate them safely. No warning, no guidance, no support. We were left to deal with a serious situation entirely on our own. This was not just poor service, it felt negligent. I would not recommend staying here under any circumstances."

"Great hotel and great location! Family loved it. Bedrooms were beautiful and we got half board so the meals were soo good!"

"Everything was great, from initial greeting to multiple people at reception, number of elevators room cleanliness and size. If you don’t need a haram view this would absolutely be my go to place in madinah! Staff was friendly and attentive - didn’t feel rushed at check out either. Really a very nice, peaceful stay. I hope this reaches the hotel because they really nailed it on the property and training their staff! THANK YOU!"

"Clean room, helpful staff. Location is amazing, huge breakfast buffet"

"OVER ALL THE ROOM AND HOTLE WAS AMAZING"

"أقامة جيدة ولكن أتوبيسالخاص بتوصيل المعتمرين من والي الحرم غير منتظم "

"Everything is perfect there"

"Booked a room with Kabaa view, but could only see minarats. stayed 2 nights and had no lights in our room apart from in the bathroom. So we checked out on our last night in the evening and went to another hotel. Feel bad for writing this because it was apart of our Umrah, but hopefully they can use this to become better. Because we did not feel any 5 star feeling there."