Hotels near Whitewater Preserve

"We previously attempted to communicate directly with the property manager about our concerns, but didn’t receive any response. Below are the issues we experienced: During check-in, issues with the front door lock and access code after traveling 14+ hours and it being 100+ degrees outside (poor communication); Garbage left in guest bedroom dresser (McDonald’s cup with liquid); All nightstands dusty and dirty; Hand soap, body wash, shampoo, and conditioner bottles empty or nearly empty in guest bathroom; Guest shower drain clogged in bathroom and drained very slowly; AC vent rattled loudly in master bedroom, and every time it shut off through the night it sounded like a door slamming shut; Old food left in freezer; Several kitchen drawers had food crumbs in them and were dirty; Pool dirty with debris and dead lizards; Broken landscaping lights and other debris/trash in outdoor areas (front porch and around pool); Foosball table broken and unusable; No instructions regarding trash pick up found. Trash bin full upon arrival with little room for our trash; 3rd night - home lost power in master bed and bath. Took several hours to resolve. Communication was poor until a maintenance worker finally called. He was helpful. We took care of the smaller items and worked around things, but wanted the property manager to know so these issues can be fixed for future guests. To date, no acknowledgment or response was received. Would not stay here again. "

"Internet was ok, wasn’t fast but it worked. The rooms were nice and clean. Good stay all around though"

"Not a bad hotel, old and in many places it needs renovation, but this gives it some charm. The room we stayed in was large and cozy, the air conditioner worked well, the beds were comfortable, but the pillows absolutely need to be changed! These aren't pillows, but lumps of matted cotton wool! The refrigerator is very old and rusty, but it works. The bathroom is spacious and comfortable, but the sink was clogged and the water didn't flow at all. The pool is nice, large, and the water temperature is just perfect! We also really liked the jacuzzi, just what we needed. Regarding the restaurant, the prices are very good for an Italian restaurant, but the food is not tasty. The only thing that was tasty was the cesar salad. The eggplant and pasta with chicken were simply disgusting and remained on our plates despite the fact that we were very hungry! The service staff at both the hotel and the restaurant is wonderful, everyone is very polite and attentive. In summary, I recommend the hotel itself 4.5 out of 5, but I don’t recommend the restaurant at all 2.5 out of 5."

"It was just ok"

"Great Real Spring water! Many Pools! Excellent food! Older resort. "

"Really disappointed in the service from the girls. They couldn’t even tell people when food got delivered. They stayed in the office 90% of the time. We really didn’t appreciate the music at 2am when everybody is in their rooms sleeping and I couldn’t even hear our tv. Ear plugs did nothing. Also it is advertised as clothing optional but that is not the case at all. Just disappointed to spend that much money on mediocre service, crappy stale food and a jacuzzi that was not that warm and needed water added. Music was also not good. Overall just a ok experience, we won’t be back. "