Hotels near Xcacel-Xcacelito Sanctuary

"Our room could have used a little bit more tidying but the staff are what made our stay so great. The entertainment staff and bartenders really made an effort to make our time enjoyable, fun, and feel like home. Librado, Julio, and Rodrigo were incredibly friendly and always put a smile on our faces. They are so so sweet. The entertainment staff, including Carlos, Giampaolo, Alejandro, Claudia, Job, and Xim were all so amazing. Besides having a great time at the resort, we made so many friends. Each and every staff member made our stay amazing - Bahía Príncipe Tulum truly wouldn’t be the same without all of the staff. "

"Our 5 day stay was thoroughly enjoyable. The staff were friendly and dedicated to excellent service! Thank you."

"Staff was friendly. Rooms were great with comfortable beds and pillows. Great shower and water pressure. Excellent pool. Lots of great entertainment. Buffet food was okay, not a lot of variety. I’d definitely try the à la carte options next time. Can’t wait to book again. "

"Great stay and experiences. "

"Staff were super helpful"

"Room was spotless and service was amazing! "

"Very beautiful property"

"Could be really nice, but unit (was in unit A1) needs some TLC and more consideration needs to be given making the unit more "user friendly" TLC/maintenance issues: 1) bedside lamp didn't work (suspect burned out bulb, but not sure). 2) Safe did not work (suspect dead battery); 3) Front door broken-out at dead bolt, so was concerned about safety (door could easily be forced open); 4) BBQ area on lower deck was not useable; 5) sink on upper deck not hooked-up and bottom of sink was gross, with what looked to be cigarette butts in the bottom User Friendly suggestions: 1) Were no sharp knives provided...pretty difficult to cut bread or to cutup a pineapple with a butter knife; 2) kitchen really needs a microwave for heating water and warming up leftovers; 3) there were salt & pepper shakers, but they were not useable because the bottom plugs were missing; 4) need instruction sheet for how to use TV, cook top and oven.....unable to get TV's working (often got "no signal" message). there were 2 remotes, but no way of knowing what each did. Also, one remote was for Netflix/Apple TV/Roku/Prime/YouTube, but had no idea if any of these were included with the TV service; 5) had to use Google and You Tube to figure out how to use the cooktop and oven (a basic instruction sheet would be helpful); Other apartment units I've stayed nearby supplied very basic inexpensive items to make stay easier, like..salt & pepper, a little cooking oil, paper towels, kitchen towel, oven mitts "

" They were very punctual about getting our room cleaned and Fernando did a great job with making things fun for everybody. "