Rooftop terrace

Reviews of Jinmao Hotel Xi'an Downtown

4 out of 5
Jinmao Hotel Xi'an Downtown
No. 36, Zhuba City, Beilin District, Xi'an, Shaanxi

Reviews

9.4

Exceptional

Rating 10 - Excellent. 19 out of 26 reviews" "
Rating 8 - Good. 5 out of 26 reviews" "
Rating 6 - Okay. 1 out of 26 reviews" "
Rating 4 - Poor. 1 out of 26 reviews" "
Rating 2 - Terrible. 0 out of 26 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Larisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy Hotel, Great Location
The location was AWESOME for exploring Xi'an. The room was comfortable, the bed was cozy, and the staff were friendly. Would definitely stay here again if I return to Xi'an.
Stayed 3 nights in Jun 2021
Response from 金茂小管家 on 1 Jul,2021
Hello, the hotel is close to the Bell and Drum Tower in Xi 'an, and the rare 270° viewing room is directly facing the Drum Tower, the holy land of culture and martial art, Dream of Changan Glory. Located in the center of the ancient city, Xi 'an Drum Tower Jinmao Hotel is easily accessible by walking to Hui Min Street, Bell and Drum Tower, Xi 'an City Wall and other attractions. There are also around the spring, Fan Ji meat jia mo, drunk Changan and other characteristics of food; The hotel has a laundromat, gym, book bar, breakfast room, roof garden and other facilities and environment to meet the needs of every guest. It is a great choice for guests visiting Xi 'an! There are always unexpected warmth on a strange journey. Thank you for your careful evaluation. We always believe that the heart can do well, your satisfaction is the only test of our work, sincerely hope to have the opportunity to serve you again. Xi 'an Jinmao Hotel (Bell and Drum Tower Huimin Street Store) all staff wish you: happy life, smooth work!

8/10 Good

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good value, great location
Pretty good hotel. Great location, plentiful breakfast. But, one thing that was really disappointing was that the roof terrace was closed for construction. That was a really big disappointment as literally, that was the reason I booked this particular hotel. Also, the pictures of the bar are a little deceiving as it is actually located next door and doesn’t open until later in the evening. All in all, it was a decent stay. The room was very spacious and the bed was comfortable. I would recommend this place.
Stayed 4 nights in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2021

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and location
This hotel was quite a nice find. First of all, it’s right in the center of the walled city, which is an excellent place to be located. It’s a short 5 minute walk to the Muslim Quarter, the bar street and the Drum and Bell Towers. I found the decor to be pleasing; they had large lounge areas. The bed was also soft which can be hard to come across in China. The only complaint that I had was that I had to ask each day for them to open the gym. Overall I found this to be quite a nice hotel for a low cost, so I would return and recommend it to others.
Stayed 5 nights in Apr 2020
Response from GS on 27 May,2020
Dear guest: thank you for choosing to stay with us. The hotel is located in the center of the city with convenient transportation and is a center for dining, entertainment and shopping. Famous Muslim streets, bell tower and city walls, etc., more than 10 minutes walk from the hotel, we provide you with a free city map to facilitate your trip. And during the coronavirus infection, the gym is closed temporarily, so we can only open it when you need it. Thank you for your understanding. Thank you for recommending our hotel to your friends, and we all hope you can choose Jinmao hotel to stay again.

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Guest Service on 27 May,2020
Dear Guest:thank you for your choosing to stay with us and recognition to our hotel. We are still ocnstantly providing the satisfactory service for our guests. All of us hope you will choose any hotel of Jinmao to stay again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the best location possible in Xian. Nice staff. Only lacks safe in the room
Stayed 3 nights in Nov 2019
Response from Guest Service on 27 May,2020
Dear Guest:thank you for your choosing to stay with us and recognition to our hotel. We are still ocnstantly providing the satisfactory service for our guests. All of us hope you will choose any hotel of Jinmao to stay again.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Guest Service on 28 Oct,2019
Dear Guest:thank you for your choosing to stay with us and recognition to our hotel. We are still ocnstantly providing the satisfactory service for our guests. All of us hope you will choose any hotel of Jinmao to stay again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Guest Service on 9 Oct,2019
Dear Guest:thank you for your choosing to stay with us and recognition to our hotel. We are still ocnstantly providing the satisfactory service for our guests. All of us hope you will choose any hotel of Jinmao to stay again.

10/10 Excellent

Johnny, Beijing

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, walk 10 mins to Drum-tower and Bell Tower. There are many local cuisine around hotel. Room is clean and big. Unique experience when you check in, and hotel offer free afternoon tea and local soup in the evening. The view on the roof is awesome, unfortunately the whole week was raining. Staffs are friendly, I really appreciate Smile who from reservation, I was double booked, she reminds me at first time. Highly recommend this property, will come back again!
Stayed 1 night in Sep 2019
Response from Guest Service on 9 Oct,2019
Dear Guest:thank you for your choosing to stay with us. Our hotel is located in the heart of the cith with convenient traffic, that is the center of restaurant, entertainment and shopping. The famious Muslin street,bell tower and city wall Etc. are more 10 minutes away from hotel by walk, and we provide the free city map for your easy trip. All of us hope you will choose any hotel of Jinmao to stay again.

10/10 Excellent

Xueshuang

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, good design, good location. Seems can use more employee.
Stayed 2 nights in Sep 2019
Response from Guest Service on 9 Oct,2019
Dear Guest:thank you for your choosing to stay with us and recognition to our hotel. We are still ocnstantly providing the satisfactory service for our guests. All of us hope you will choose any hotel of Jinmao to stay again.

8/10 Good

SHUTING

Liked: Staff & service
都不错,但厕所没门……
Stayed 3 nights in Dec 2023
Response from 前台 on 23 Apr,2024
尊敬的宾客:您好!非常感谢您对我们酒店如此的青睐与喜爱!酒店开放式的卫生间设计未能让您满意对此非常抱歉亲,前进的脚步永不停歇,为了您的信赖,我们将更加坚持不懈,金茂酒店永远屹立这个城市,等候您的来临!不见不散哦!祝:笑口常开!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
总体不错
酒店地点旺中带静,附近有知名网红食店。每天提供早餐下午茶夜粥。入住还赠送小礼物,很窝心。
Stayed 2 nights in May 2021
Response from 金茂小管家 on 4 Jun,2021
您好,酒店紧邻西安钟鼓楼,稀有270°观景房直面鼓楼文武圣地梦回长安盛世。西安鼓楼金茂酒店位于古城中心,出行方便,可步行至回民街、钟鼓楼、西安城墙等景点;周围还有春发生、樊记肉夹馍、醉长安等特色美食;对于来西安观光旅游的客人来说是非常棒的入住选择!陌路的旅途总有不期而遇的温暖,感谢您的用心评价。我们始终坚信用心就能做好,您的满意度是检验我们工作的唯一标准,衷心希望有机会再次为您服务。西安鼓楼金茂酒店全体员工祝您:生活愉快,工作顺利!

10/10 Excellent

Siu Yin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
旺中帶靜
在回民街,附近好多食店,出行非常方便。
環境清淨
Stayed 2 nights in May 2021
Response from 金茂小管家 on 4 Jun,2021
您好,酒店紧邻西安钟鼓楼,稀有270°观景房直面鼓楼文武圣地梦回长安盛世。西安鼓楼金茂酒店位于古城中心,出行方便,可步行至回民街、钟鼓楼、西安城墙等景点;周围还有春发生、樊记肉夹馍、醉长安等特色美食;对于来西安观光旅游的客人来说是非常棒的入住选择!陌路的旅途总有不期而遇的温暖,感谢您的用心评价。我们始终坚信用心就能做好,您的满意度是检验我们工作的唯一标准,衷心希望有机会再次为您服务。西安鼓楼金茂酒店全体员工祝您:生活愉快,工作顺利!

10/10 Excellent

Nan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, and great value. The front desk staffs are very friendly and helpful. Will stay again!
Stayed 1 night in Apr 2021
Response from 金茂小管家 on 4 Jun,2021
Dear guests, first of all, thank you for choosing Xi 'an Drum Tower Jinmao Hotel. I'm really sorry for not giving you a perfect experience. As for breakfast, we will constantly make new attempts and adjustments according to the needs of guests. Hotel part of the toilet is indeed separated by the form of curtain, but not all, the hotel has a variety of room type is closed toilet; The hotel still hopes that you can continue to choose us next time you stay, and experience our new dishes and other room types; Hotel rooftop night scenery charming, grass countless guests. Rare 270° view room facing the drum building Wenwu holy land dream back to Chang 'an prosperous times. Easy to travel, can walk to the Hui Street, Drum Tower, Xi 'an City Wall and other attractions; There are also around the spring, Fan Ji meat jia mo, drunk Changan and other characteristics of food; It is a great choice for guests visiting Xi 'an! There are always unexpected warmth on a strange journey. Thank you for your careful evaluation. We always believe that the heart can do well, your satisfaction is the only test of our work, sincerely hope to have the opportunity to serve you again. The staff of Xi 'an Gulou Jinmao Hotel wish you a happy life and smooth work!

10/10 Excellent

Zhengkun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from carol on 7 Jan,2021
感谢您的用心评价,祝您生活愉快!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from carol on 7 Jan,2021
感谢您的用心评价,祝您生活愉快!

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
シャワーの水圧が弱い。エアコンが壊れている。朝食の時間が遅い。
Stayed 2 nights in Aug 2020
Response from carol on 29 Sept,2020
コメントありがとうございます。滞在期間中のトラブルに対応できず、申し訳ありません。私たちはこれらの問題を徐々に改善し、またのお越しを期待します。金茂酒店の全従業員はあなたの生活が楽しく、仕事が順調であることを祈ります。

10/10 Excellent

TIN NGAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
西安不錯的選擇
地點方便,客房舒適
Stayed 4 nights in Jan 2020
Response from 客服部 on 27 May,2020
能获得您的满意让小茂十分开心,我们秉承着服务至上的理念用心服务每位选择金茂酒店的客人。您的赞赏和肯定会给予小茂很大的鼓励,很高兴能为您的旅途带来美好的时光。

10/10 Excellent

Brage

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top place in the city!
Good place to be! A bit hard to find because the map on hotels.com app did not have the correct pin set for this hotel. You will find it by searching on google maps, but then you need an vpn.
Stayed 2 nights in Jan 2020
Response from Guest Service on 27 May,2020
Dear Guest:thank you for your choosing to stay with us. Our hotel is located in the heart of the cith with convenient traffic, that is the center of restaurant, entertainment and shopping. The famious Muslin street,bell tower and city wall Etc. are more 10 minutes away from hotel by walk, and we provide the free city map for your easy trip. All of us hope you will choose any hotel of Jinmao to stay again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店新淨企理,環境不錯,房間大,周圍多食店,去回民街十分鐘路程,去華山也可將大型行李寄存在酒店,整體感覺不錯
Stayed 3 nights in Nov 2019
Response from Smile on 26 Nov,2019
感谢您选择西安鼓楼金茂酒店,十分开心能得到您的满分好评,我们会继续努力,服务好每一位客人!

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Guest Service on 28 Oct,2019
thank you for your choosing to stay with us and recognition to our hotel. We are still ocnstantly providing the satisfactory service for our guests. All of us hope you will choose any hotel of Jinmao to stay again.