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Thank you for your time and kindest comments in reviewing Sheraton Xi'an Hotel.
We are delighted to read that not only your stay was exceptional but we also met and exceeded your expectations!
Great hotel,top services, great location. Friendly and obliging staff, will be back
Verified traveller
Stayed 1 night in Nov 2019
Response from Manager on 2 Dec,2019
Thank you for your time and kindest comments in reviewing Sheraton Xi'an Hotel.
We are delighted to read that not only your stay was exceptional but we also met and exceeded your expectations!
Great 5 star hotel, top service, daily room services, only issue I have is the wifi does not working well in the day time
Verified traveller
Stayed 3 nights in Nov 2019
Response from Manager on 25 Nov,2019
We appreciate the great comments and we are delighted to learn that you were satisfied with your stay. Thank you so much for choosing to stay with us and taking your time to review our hotel.
We certainly look forward to welcoming you back again.
We appreciate the great comments and we are delighted to learn that you were satisfied with your stay. Thank you so much for choosing to stay with us and taking your time to review our hotel.
We certainly look forward to welcoming you back again.
10/10 Excellent
Verified traveller
8 Oct,2019
Liked: Staff & service
Verified traveller
Stayed 2 nights in Oct 2019
Response from manager on 16 Oct,2019
Thank you for your time and kindest comments in reviewing Sheraton Xi'an Hotel.
We are delighted to read that not only your stay was exceptional but we also met and exceeded your expectations!
I spent 4 nights on a business trip in this hotel, it was basic global chain resort with clean and nice rooms. The buffet breakfast and dinner opportunities in house brought ease since Xian is not that touristy place so other dinner options where not that close
Jussi
Stayed 4 nights in Sep 2019
Response from Manager on 24 Sept,2019
We appreciate the great comments and we are delighted to learn that you were satisfied with your stay. Thank you so much for choosing to stay with us and taking your time to review our hotel. We certainly look forward to welcoming you back again.
everything is good in this hotel, only one thing not 100% perfect is the location, it is a lille bit far from city center.
Verified traveller
Stayed 2 nights in Jul 2019
Response from Manager on 23 Jul,2019
Thank you for choosing our hotel as your temporary home in this journey. Your good comments encourage us to do better. We look forward to welcoming you again soon.
Best Regards
Overall great services. Hotel is little outdated. Especially at the fitness center.
Verified traveller
Stayed 3 nights in May 2019
Response from Manager on 23 Jul,2019
Thank you for choosing our hotel as your temporary home in this journey. Your good comments encourage us to do better. We look forward to welcoming you again soon.
Best Regards
The staff were all very friendly, Jerry Gao n Jennifer at biz lounge.
My suite was spacious and clean. The bed was very comfortably bathroom spacious n bright.
I will certainly come back.
Wish they were more seafood at the buffet.
Overall very happy, clean, smells great n lovely friendly people.
Verified traveller
Stayed 3 nights in Mar 2019
8/10 Good
Verified traveller
28 Nov,2018
Liked: Cleanliness, staff & service, room comfort
One of my reasons for choosing the hotel was that it had a pool. I was disappointed when I arrived to find out that the pool was under maintenance for the duration of my stay. It would have been helpful to know before =hand that this was the case.
Verified traveller
Stayed 6 nights in Nov 2018
8/10 Good
Lokadjaja
22 Nov,2018
Actually it's nice hotel, good services, good & quite complete breakfast, nice interior of the room 7 comfort bed, very clean, good pool but not for the location
Our stay was outstanding, in general, and regarding the hotel, OK. The issue with the hotel is it’s location, obviously something that can’t be remedied. Maybe as a business traveler this isn’t an issue, but as a tourist, the remote location is a negative. Otherwise, the ambiance and services at the hotel were very good and the price was great.
carol
Stayed 3 nights in Oct 2018
8/10 Good
Mark
14 Jun,2018
Liked: Cleanliness, staff & service, room comfort
Clean Comfortable and Convenient
Im a regular at the sheraton. It's comfortable clean and convenient. Getting a taxi from there is a bit slow but that because of chimese taxis, not the hotel.
Very good breakfast and very helpfull staff
The hotel was good but the food was terrible. Breakfast was fine but the dinner and the drinks were horrendous. The service during dinner also left a lot to be desired.
Everything was OK. But, it was not easy to visit sightseeing sites witout using taxi.
Toru
Response from Online Distribution on 29 Apr,2017
Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival. Thank you for support and wish you all the good. Hotel Management Team
If you are going to cater to a western cliental, please fix your kitchen issues! Waiting over 30 minutes for a lunch salad, ordering from the dinner menu and being served a less than palatable variation of the dish, waiting for room-service breakfast orders only to find out they are still hanging on your door from the night before, waiting for an express breakfast longer than the time stated - these are really unacceptable from a Sheraton. I felt sorry for the wait staff as they are between the kitchen and the client - please fix this and you will have a great place to stay!
Dianna
8/10 Good
Verified traveller
4 Jun,2016
Liked: Cleanliness, staff & service, room comfort
lovely
Only complaint was the window did not close properly, there were constant diesel fumes!
Verified traveller
Response from online distribution executive on 8 Jun,2016
Dear Guest, Thank you for your comment and your feedback is very important to us. It is our honor to service you and we are glad to see you had a nice trip in Xian and Shertaon Xian Hotel. We had over 20 years history and we are keeping improve the facilities year by year. we would like to recommend the club floors and 3rd floor of fitness and spa if for your next stay. We believe you will like it for the fresh looking and morden decor. Thank again you for your sharing. Life will be better when shared. Hotel Management Team
Very nice hotel and excellent breakfast buffet. We had an issue with our reservation at check-in but the hotel staff worked it all out.
Verified traveller
Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival. Thank you for support and wish you all the good. Hotel Management Team
Had abit of a problem with getting a taxi to the hotel. There are two Sheratons in town and the confirmation page did not have the name in Chinese. Driver took us to the other Sheraton and they instructed him where to go. Added time and expense to our trip.
Once we were there, the hotel was great. Very clean. Front desk helped us arrange tours and taxis. They had maps to give advice about what to do. Good atmosphere.
Jodie
Response from online distribution execu on 4 Jun,2016
Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival. Thank you for support and wish you all the good. Hotel Management Team
6/10 Okay
Verified traveller
4 Jun,2015
OK but dated hotel!
Hotel was rather dated.Staff were helpful but not overly friendly.OK experience.
Response from Hotel Management Team on 23 Aug,2014
Dear guest,
Thank you for your stay, your are most weclcomed to share your experience with us. Your suggestion could be very importnent to us. We are looking forward to your next stay!
Hotel Management Team
The staff went all out for our Christmas stay. The Christmas Carols in the lobby was special.
Verified traveller
Response from Hotel Management Team on 12 Jul,2014
Dear Guest,
Thank you for your choosing and sharing your expeience with us. We are happy to see that you had a joyful time in Xian and at our hotel.
We are pround of service culture and our outstanding team that could contribute you a good trip in Xian. Hope that we could have the chance to serve you again.
Life will be better when shared!
Hotel Management Team
Dear Guest,
Thank you for your choosing and your good rating.
We appreciate of your supporting and we will keep on to improve our facility and service to meet up guest changing needs.
Thank you again for your great support and sharing your stay with us!
Hotel management Team
6/10 Okay
dotplusxiao, Sydney
17 Nov,2013
Liked: Staff & service
Disliked: Room comfort
Too noise
I stayed there for 3 nights, only one night was quiet because no one was in next door. I can hear the conversation from the next door and corridor. They need improve the facilities and make room more private and quiet.
dotplusxiao
Response from Hotel Management Team on 31 May,2014
Dear Guest,
Thank you for sharing your experience of stay and provide us advice.
I have already share your suggestion with my service team. They will make action plan on how to reduce noise, and hotel will continously updating facilities.
Thank you again for your sharing. If you have any other concern please let me know also.
Hotel Management Team
Response from Hotel Management Team on 19 Oct,2013
Dear Guest,
Thanks you for choosing to stay in Sheraton Xian Hotel and taking time to share your experience with us.
We will keep working on improving our hotel facilities and providing more professional and personalized service for you and look forward to see you in future.
Life is better when shared!
Hotel Management Team
6/10 Okay
Koch, Shanghai
4 Aug,2013
Disliked: Room comfort
Achterstond Xiangyang
Located outside the city center. Hotel is a little past shelf life and in need of an upgrade. Impression is that the restaurant buffet ingredients are mot fresh, so better to be skipped. Staff is attentive and service is fine.
Koch
Response from Hotel Management Team on 14 Aug,2013
Daer Guest,
Thank for your choosing to stay in Sheraton Xian Hotel and taking time to share your experience with us.
Sheraton Xi'an hotel is one of the most historical 5 star hotel in xi'an with more than 20 years old history . these years we are keeping on updating our facilities and providing more service to our dearest guests.
We are sorry for the inconvenience that brought to you and we has already contacted the related departments for improve their product quality.
Hope you could choose us for your next stay! Life is better when shared!
Hotel Management Team
My room air cond was not working well, the water in the sink did not discharge, after a complaint , the hotel change the room the next day for me and I greatful
In general, nice hotel, a bit far from sightseeing highlights. Few restaurant or shopping options outside of hotel within walking distance, so pretty dependent on hotel restaurants, which of course are not cheap. Unfortunately a glitch with Hotels.com's booking system meant we did not have breakfast included although we did choose this option when booking the room. Breakfast included option was the major reason for going with Hotels.com.
+Very comfortable bed
+Clean room
+English speaking staff
-Shower is not great
-Bad location for people who want to walk to the walled part of the city (45 min just to the edge of the wall).
-Pool under renovation during our stay
Cameron
8/10 Good
Frank99
28 Aug,2012
Disliked: Staff & service
Xi'An one day
on average!
a bit far away from the City Wall and the attractions.
We stayed on the club floor, service was good although we did have to ask for some things that should be automatic. Very clean and rooms excellent with good bedding,
Verified traveller
6/10 Okay
Mary, Australia
7 May,2012
Liked: Staff & service
Location not as good as expected
Enjoyed the hotel. Disappointed that it claimed to be closely located to drum / bell tower but was in fact an hour walk (@ good pace) away from them. I had picked the Sheraton partly because of its so called close location to these.