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Small roykan, which is more of a restaurant and gift shop where tourist stop over for meal and gift. Room are small with balcony, could have use the balcony to extend the size of the bedroom.
Randy
Stayed 1 night in Jan 2020
Response from STAFF on 1 Feb,2020
Thank you for using.
Thank you for your review regarding this facility.
It seems that we were not very satisfied, and all the staff are full of disappointment.
Because there is a semi-open-air bath in the room, I think that it felt narrow.
This ryokan is very pleased with the indoor hot spring for customers who want to enter the hot spring slowly,
We will receive your valuable opinions and consider future sales methods.
It was a comfortable stay with well maintained room. It was reasonably priced with a beautiful view balcony facing the yufuin town. A small private onsen to chill for couple. One of the best room I have stayed throughout my trip. A good place for relaxation and to forget about hustling and hustling city life.
Verified traveller
Stayed 2 nights in Dec 2019
Response from STAFF on 17 Dec,2019
Thank you for using.
I'm really happy that the customer is happy.
Please use Ryokan Yufuyama next time.
The hotel was “ok”. There is no lobby and nowhere to go or sit other than your room and an otherwise brightly lit cafeteria type room. The rooms outdoor sitting is very “enclosed”. The hotel was noisy at night (vent or plumbing maybe).
It is about 7mns drive to downtown which makes it difficult to go eat out.
Quite a small ryokan with few rooms, so it was very cozy. Definitely need a car as it's quite a distance from the main town area but really nice being out in nature. Nice view of the mountains and an amazing private onsen. Loved the private onsen so much :)
During the whole vacation in Japan, this was the most impressive experience I've ever had.
The spa was so nice too my body but the best thing was the dinner!
Dinner was perfect also server was too kind for us ><
Would like to visit here again 100% sure!
Verified traveller
Stayed 1 night in Jul 2019
Response from staff MIURA on 29 Jul,2019
Thank you very much for staying here.
All the staff felt relieved as they seemed to be satisfied with the customers.
We look forward to your next visit.
Loved the private onsen in our room. Loved the views of Mt Yufu. Loved that it was away from the noise and confusion of the downtown area and yet downtown was just a quick free shuttle away. Loved the free pick-up service from the train station.
Verified traveller
Stayed 1 night in Nov 2018
Response from staff on 17 Nov,2018
Thank you for using.
I am very pleased that we care about our inn.
We are waiting for customers to come again next time.
This ryokan was very fantastic. From our room 's window we can see clearly Yufusan so beautiful, real touch of nature and feel like we are sleeping surrounded by nature. Special thanks to Mr. Okubo for warm welcome and also Very kind to drive us to the train station. We will surely come back again.
Verified traveller
Stayed 1 night in Nov 2018
Response from Staff on 22 Nov,2018
This time, thank you very much for using ryokan yufusa.
Our staff also thank you for your words.
Please also use the ryokan yufusan by all means next time.
The half board package is excellent with assumptious and delicious traditional japanese dinner and breakfast set
Poh
Stayed 1 night in Oct 2018
Response from Ryokan YUFUSAN kazusa on 16 Oct,2018
Thank you for review.
Thank you for the praise words of the meal.
There is a pick-up service, please use it.
A beautiful Yufu sightscape, quiet environment, natural hot springs, if you are satisfied with our customers, our staff is happy.
We are waiting for your reservation.
Thank you for using.
Small quaint hotel with all the amenities needed. Room was on the small side, would have been better if the balcony area was converted to be part of the initial room design as it was wasted space.
Food was provided- delicious and filling.
Must try: the cheesecake sold at the attached store to the hotel.
Good hotel for lovers/immediate family but if you travel with friends, be prepared to bare all or ask your Friend to look away while you shower as the bedroom and private onsen/shower area is separated by a see thru glass.
The bed was comfy and warm!
Verified traveller
Stayed 1 night in Oct 2018
Response from staff MIURA on 18 Oct,2018
Thank you very much for using it.
Also, thank you very much for explaining the features of our shop.
The size of the room seemed to be narrower than the customer thought, and we are sorry for the inconvenience.
But how was the bath while watching YUFUDAKE at this price?
Because I designed the bath widely, I think whether the room will feel narrow inevitably by all means.
In addition, the balcony is made wider so that you can relax outside as it gets cooler.
We appreciate your understanding.
Next visit
Hotel was clean.
Breakfast and dinner were good.
Car parking was easy, car park is in front of hotel.
Staff was polite and helpful.
Great view of Mt Yufu from verandah of room.
Each room has it's own onsen bath.
However location was far from main town of Yufu.
Need car to get to hotel.
Daniel
Response from staff on 1 May,2018
Thank you very much for using Ryokan YUFUSAN.
We are sorry for the inconvenience.
We are waiting for you to visit again.
Hotel was clean.
Breakfast and dinner were good.
Car parking was easy, car park is in front of hotel.
Staff was polite and helpful.
Great view of Mt Yufu from verandah of room.
Each room has it's own onsen bath.
However location was far from main town of Yufu.
Need car to get to hotel.
Daniel
Response from staff on 1 May,2018
Thank you very much for using Ryokan YUFUSAN.
We are sorry for the inconvenience.
We are waiting for you to visit again.
Thank you for using this time.
Our facility is located less than 10 minutes from Yufuin station, so we are a little inconvenient for those who want to be near the station.
I'm sorry.
We are waiting for you next time.
Thank you for using.
We are delighted that our customers have been satisfied with our facilities.
We do not have any shops around the inn, so we offer a free drink service, so we can reduce the burden on our customers.
This service will continue.
We look forward to your next visit.
Location a bit far from JR station. Highly recommend self drive. Also have pick up service.(but I am self-drive this time)
City view room is amazing! Room is large enough and clean and tidy.
Hot spring is good. Must try!
Dinner (Sukiyaki) is nice but just few pieces. And breakfast is good also.
Staff is helpful and nice.
Verified traveller
Stayed 1 night in Feb 2020
Response from STAFF on 28 Feb,2020
Thank you for using.
We are delighted that our customers have been satisfied with our facilities.
Please come next time.
Thank you for using.
Some of the websites allow you to choose dishes, so please check with your next booking.
We are far from town, but there is a pick-up service, so don't worry.
I look forward to seeing you next time.
check in 沒告知未含小孩的早餐,也未詢問是否要加購小朋友的早餐.隔天用餐時工作人員也帶領我們2大2小入座,每人一份早餐定食,之後下一組客人要用餐,才發現他們將另一組2位客人的早餐給了我們的小朋友,我們表明願意支付2位小孩的早餐費用,結果他們收了7000日圓,在我看來這份早餐定食價值不到1000日圓,他們收了3500日圓一個人,我們甚麼也沒說也付了,整個旅館就是名產店另外再搭建經營的小木屋,沒有甚麼質感與服務
Verified traveller
Stayed 1 night in Jan 2020
Response from STAFF on 26 Jan,2020
Thank you for using this time.
We apologize for any inconvenience to our customers due to lack of explanation on the amount of money.
If you can confirm the customer's name and the date of booking, we can give you detailed explanations.
First of all, I think that it is a bill for facility use fee and breakfast price.
The property charges a fee for the use of the facility at the age of the child.
I guess you may have explained the amount and the additional amount of the breakfast fee.
(Facility fee ¥ 2420 + breakfast fee ¥ 1100) x 2 people = ¥ 7,040
Regarding meal plans, if there is a request from the customer, we will respond as much as possible.
Please do not hesitate to contact us next time.
However, I think there were many places where consideration was not enough.
All the staff will be careful.
I'm sorry this time.