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Reviews of Alpen Resort & Spa Zermatt

4 out of 5
Alpen Resort & Spa Zermatt
Spissstrasse 50, Fam Aufdenblatten, Zermatt, Schweiz

Reviews

9.2

Wonderful

Rating 10 - Excellent. 236 out of 346 reviews" "
Rating 8 - Good. 78 out of 346 reviews" "
Rating 6 - Okay. 18 out of 346 reviews" "
Rating 4 - Poor. 9 out of 346 reviews" "
Rating 2 - Terrible. 5 out of 346 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

dorothy, simi valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

ekta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very well situated close to train station and with a perfect view of Matterhorn from our room. Room was very spacious with all amenities and a very good touch of tradition. The reception area was also very nice.
Stayed 1 night in Apr 2024

10/10 Excellent

William

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Comfortable, safe, clean. Great breakfast. Awesome spa and game room. 5-10 minute walk to beginning of shopping/restaurant district and 15 minute walk to Sunnegga for train access to ski area. Very friendly staff. Good for larger groups and small kids too. But there were older couples as well. We will likely stay there again.

10/10 Excellent

Simon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa & wellness facilities were excellent. Would not hesitate in returning to this hotel. Only negative point would be duvet very thin, I like thick weighted duvets when I sleep.
Stayed 5 nights in Feb 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great place.
Stayed 8 nights in Feb 2024

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent.lovely room, fantastic spa, great Matterhorn view from balcony. Service and food good.
Stayed 7 nights in Jan 2024

10/10 Excellent

Stephen

Stayed 2 nights in Jan 2024

10/10 Excellent

Peiman

Stayed 2 nights in Jan 2024

10/10 Excellent

Vishal, Concord

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here on Christmas eve, check in with Anna was amazing, so freindly, polite, helpful and knowledgeable. She was a pleasure to deal with and is a credit to the hotel. Made our Christmas stay extra special. Beautiful room with a view. Breakfast was really good,so much variety. Would definitely stay again and recommend to others.
Stayed 1 night in Dec 2023

8/10 Good

Hardeep, ivyland

Stayed 1 night in Dec 2023

10/10 Excellent

Jelena

Stayed 3 nights in Dec 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alpen resort was by far the best hotel I’ve been to. The room, pool & spa were all very clean and well-maintained. The spa here was the highlight of my Zermatt trip. The shuttle service is very convenient, and if you don’t have too much luggage, you can walk to/from the station! I’d HIGHLY recommend this place to all my friends and family and I’ll definitely stay here if I visit Zermatt again!
Stayed 1 night in Nov 2023

10/10 Excellent

Gloria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Friendly staff. Close to town and train station.
Stayed 2 nights in Nov 2023

10/10 Excellent

Nisha

Stayed 1 night in Nov 2023
Response from Marilyn on 25 Nov,2023
Thank you for your positive feedback! We are happy to hear that you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Nikita, Ashburn

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great stay. Will go back again.
Stayed 1 night in Oct 2023
Response from Marilyn on 25 Nov,2023
Thank you for your postive feedback! We are happy to hear that you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Evangeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean ! The pool is amazing it’s like a spa.
Stayed 2 nights in Sep 2023
Response from Tamara on 10 Sept,2023
Dear Evangeline,thank you very much for leaving us such a great review about your stay.It is lovely to hear that you also enjoyed the delicious breakfast and spa.A well-deserved pampering session at the spa is always needed, when in Zermatt.See you soon at Alpen Resort Hotel!Best regardsTamara KreisGuest Relations

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and very helpful staff
Just very sensibly run. Everything I’d think to do, they’ve done. The wellness area is intelligently designed with pool, hot tub, changing areas etc. The rooms aren’t fancy but they are adequate and have better channels than more expensive hotels (I checked). Good breakfast too!
Stayed 1 night in Aug 2023
Response from Tamara on 31 Aug,2023
Dear Hugh,thank you for leaving us such a wonderful review about your recent visit at Alpen Resort Zermatt.It is lovely to hear that you enjoyed our wellness area and you had a good time here with us.For our entire team it is a great concern to make the stay as unforgettable and pleasant.We are looking forward to welcoming you another time again!Best regardsTamara KreisGuest Relations

10/10 Excellent

JoAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Tamara on 24 Aug,2023
Dear JoAnn!Thank you for your visit and the great review.We are pleased that you enjoyed your stay with us and that we were able to fulfill your expectations.It would be a pleasure for us, to welcoming you another time again.Kind regardsTamara KreisGuest Relations

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent- thank you
Stayed 1 night in Aug 2023
Response from Tamara on 24 Aug,2023
Dear thank you for your recent visit to It was a pleasure to read that you had a great stay. We appreciate your recognition of our wonderful staff. They certainly are passionate about what they do, which makes taking care of our guests an absolute delight.See you soon at Alpen Resort Hotel!Best regardsTamara KreisGuest Relations

10/10 Excellent

Matthias, Collonge Bellerive

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay and would return any time! Really impressed with the vegan option in the Hornox restaurant... check them out! The spa is amazing... and our 1.5-year old loved the children play areas! All the staff has been fantastic! Thank you and until next time...
Stayed 3 nights in Jul 2023
Response from Tamara on 19 Aug,2023
Dear Matthias!Thank you so much for taking the time to leave such a good review for our house.We are very happy to hear that you enjoyed your time at Alpen Resort Hotel.Our goal is always to exceed expectations and to make the guests' stay as pleasant as possible.Our whole team is looking forward to welcoming you again!Kind regardsTamara KreisGuest Relations

10/10 Excellent

Stephanie

Stayed 1 night in Aug 2023
Response from Tamara on 19 Aug,2023
Dear Stephanie!Thank you for your visit and the great review.We are pleased that you enjoyed your stay with us and that we were able to fulfill your expectations.It would be a pleasure for us, to welcoming you another time again.Kind regardsTamara KreisGuest Relations

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Tamara on 1 Sept,2023
Dear Susan!Thank you for your visit and the great review.We are pleased that you enjoyed your stay with us and that we were able to fulfill your expectations.It would be a pleasure for us, to welcoming you another time again.Kind regardsTamara KreisGuest Relations

10/10 Excellent

Amarendar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, very convenient, 3 min walk to SBB and other transportation, great places to eat around
Stayed 2 nights in Aug 2023
Response from Tamara on 7 Aug,2023
Dear Amarendar,thank you for your recent visit at Alpen Resort Zermatt.We are very happy to read, that you enjoyed your stay here with us and that you liked the location of our hotel.Our whole team is looking forward to welcoming you another time again!Best regardsTamara KreisGuest Relations

10/10 Excellent

Chang Zheng

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 2 nights in Aug 2023
Response from Tamara on 7 Aug,2023
Dear Chang!Thank you for your visit and the great review.We are pleased that you enjoyed your stay with us and that we were able to fulfill your expectations.It would be a pleasure for us, to welcoming you another time again.Kind regardsTamara KreisGuest Relations

6/10 Okay

Tony

Travelled with family
Very convenient location; everywhere within walking distance. Nice pool & jaccuzi available; nice view on the side facing the Matterhorn. Construction right next door. Extremely noisy right from 7am.
Stayed 2 nights in Aug 2023
Response from Tamara on 4 Aug,2023
Dear Tony!Thank you for your visit and for taking the time to leave us a review.We appreciate the recognition of our wonderful wellness area.It would be a pleasure for us if you would give us another chance, so that we can fulfill your expectations.Kind regardsTamara KreisGuest Relations

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
This is the place to stay!
What can I say? After two weeks in Switzerland and Italy, Alpen Resort was our FAVORITE of the 7 places we stayed! The room was comfortable and clean (the only thing that would make this room better would be a fan)! The Matterhorn was out, weather was perfect, included breakfast buffet was great and the pool/hot tub was fantastic! Great job!
Stayed 1 night in Jul 2023
Response from Tamara on 3 Aug,2023
Dear Julie!Thank you so much for taking the time to leave such a good review for our house.We are very happy to hear that you enjoyed your time at Hotel Alpen Resort & Spa.Our goal is always to exceed expectations and to make the guests' stay as pleasant as possible.Upon request, we would have been very happy to bring a FAN to the room free of charge.We are looking forward to welcoming you again!Kind regardsTamara KreisGuest Relations

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful pool and fantastic staff
Stayed 3 nights in Jul 2023
Response from Tamara on 3 Aug,2023
Dear Samantha,thank you for your recent visit to Hotel Alpen Resort & Spa.It was a pleasure to read that you had a great stay here with us.We appreciate your recognition of our wonderful staff.They certainly are passionate about what they do, which makes taking care of our guests an absolute delight.It is lovely to hear that you also enjoyed the delicious breakfast and spa. A well-deserved pampering session at the spa is always needed, when in Zermatt.See you soon again at Alpen Resort Hotel!Best regardsTamara KreisGuest Relations

10/10 Excellent

Kimberly

Stayed 2 nights in Jul 2023
Response from Tamara on 19 Aug,2023
Dear Kimberly!Thank you for your visit and the great review.We are pleased that you enjoyed your stay with us and that we were able to fulfill your expectations.It would be a pleasure for us, to welcoming you another time again.Kind regardsTamara KreisGuest Relations

10/10 Excellent

Ronghua

Stayed 2 nights in Jul 2023
Response from Tamara on 19 Aug,2023
Dear Ronghua!Thank you for your visit and the great review.We are pleased that you enjoyed your stay with us and that we were able to fulfill your expectations.It would be a pleasure for us, to welcoming you another time again.Kind regardsTamara KreisGuest Relations

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was comfortable and thoughtfully done. Staff are very friendly and professional.
Stayed 1 night in Jul 2023
Response from Tamara on 30 Jul,2023
Dear Christine,thank you for your recent visit to Hotel Alpen Resort & Spa.It was a pleasure to read that you had a great stay. We appreciate your recognition of our wonderful staff. They certainly are passionate about what they do, which makes taking care of our guests an absolute delight.Our whole team is looking forward to welcoming you again!Best regardsTamara KreisGuest Relations

10/10 Excellent

Jungmin

Stayed 1 night in Jul 2023
Response from Tamara on 30 Jul,2023
Dear Jungmin!Thank you for your visit and the great review.We are pleased that you enjoyed your stay with us and that we were able to fulfill your expectations.It would be a pleasure for us, to welcoming you another time again.Kind regardsTamara KreisGuest Relations

10/10 Excellent

Rahuldeva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very impressed with this hotel. Top notch modern facilities in the heart of the Alps. Great view of the Matterhorn's tip from the terrace. We stayed in the family suite with 2 bedrooms and 2 baths. Absolutely loved it. Highly recommend it to families visiting Zermatt. Will stay here again if we come back here, which we hopefully will. It's a serenely beautiful place!
Stayed 1 night in Jul 2023
Response from Tamara on 16 Jul,2023
Dear Rahuldeva!Thank you for your visit and the great review.We are pleased that you enjoyed your stay with us and that we were able to fulfill your expectations.It would be a pleasure for us, to welcoming you another time again.Kind regardsTamara KreisGuest Relations

10/10 Excellent

Lisa Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Great value, delicious breakfast and supportive staff. Brand new wellness area, very beautiful.
Stayed 3 nights in Jun 2023
Response from Tamara on 7 Jul,2023
Dear Lisa!Thank you so much for taking the time to leave a review for our house.We are very happy to hear that you enjoyed your time at Alpen Resort Hotel.Our goal is always to exceed expectations.We are looking forward to welcoming you again!Kind regardsTamara KreisGuest Relations

10/10 Excellent

AMIT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Tamara on 3 Jul,2023
Dear Amit!Thank you for your visit and the great review. We are pleased that you enjoyed your stay with us and that we were able to fulfill your expectations.It would be a pleasure for us, to welcoming you another time again.Kind regardsTamara KreisGuest Relations

10/10 Excellent

Venu

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean convenient and attention to detail and customer needa
Stayed 2 nights in Jun 2023
Response from Tamara on 3 Jul,2023
Dear Venu!Thank you for your visit and the great review. We are pleased that you enjoyed your stay with us and that we were able to fulfill your expectations.It would be a pleasure for us, to welcoming you another time again.Kind regardsTamara KreisGuest Relations

8/10 Good

Munish

Liked: Cleanliness, staff & service, property conditions & facilities
Great choice
Stayed 1 night in Jun 2023
Response from Tamara on 3 Jul,2023
Dear Munish!Thank you for your visit and the great review. We are pleased that you enjoyed your stay with us and that we were able to fulfill your expectations.It would be a pleasure for us, to welcoming you another time again.Kind regardsTamara KreisGuest Relations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic! This hotel is a gem. I’ll see you again soon!
Stayed 1 night in Jun 2023
Response from Tamara on 3 Jul,2023
Dear Guest!Thank you for your visit and the great review. We are pleased that you enjoyed your stay with us and that we were able to fulfill your expectations.We are looking forward, to welcoming you another time again. Kind regardsTamara KreisGuest Relations

10/10 Excellent

DAVID

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
One of The Best hotel in Zermatt area and the staff was so fantastic....Great experience
Stayed 1 night in Jun 2023
Response from Tamara on 3 Jul,2023
Dear David!Thank you so much for taking the time to leave a review for our house.We are very happy to hear that you enjoyed your time at Alpen Resort Hotel.Our goal is always to exceed expectations.We are looking forward to welcoming you again!Kind regardsTamara KreisGuest Relations

2/10 Terrible

Jan

Stayed 1 night in Jun 2023
Response from Tamara on 16 Jul,2023
Dear Jan,we would be very thankful if you would let us know how this feedback comes about and what was not to your satisfaction.Thank you very much, we are looking forward to hear from you.Best regardsTamara KreisGuest Relations

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
I thoroughly enjoyed staying in this hotel, albeit only for one night. The hotel is only minutes walk from the Bahnhof and town, but utterly peaceful and calm. They gave me a complimentary room upgrade that made me not even want to go outside (but the Matterhorn won). Nonetheless, I enjoyed the warm whirlpool after my hike and enjoyed hot tea on the balcony. The next morning, I had a satisfying breakfast at the restaurant and went on my way. The hotel personnel would be happy to cater to your every request.
Stayed 1 night in Jun 2023
Response from Tamara on 3 Jul,2023
Dear Clara,thank you for your recent visit to It was a pleasure to read that you had a great stay. We appreciate your recognition of our wonderful staff. They certainly are passionate about what they do, which makes taking care of our guests an absolute delight.It is lovely to hear that you also enjoyed the delicious breakfast and spa. A well-deserved pampering session at the spa is always needed, when in Zermatt.See you soon again at Alpen Resort Hotel!Best regardsTamara KreisGuest Relations

4/10 Poor

Sangy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property is outdated and not 4 stars worthy. Breakfast was very poor
Stayed 1 night in Jun 2023
Response from Tamara on 3 Jul,2023
Dear Sangy!We are very sorry to hear that the stay did not meet your expectations.Perhaps you would like to describe again in detail what we could improve in a separate email to us.Best regards from ZermattTamara KreisGuest Relations

10/10 Excellent

sagar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Friendly staff.
Stayed 1 night in Jun 2023
Response from Tamara on 3 Jul,2023
Dear Sagar!Thank you for your visit and the great review. We are pleased that you enjoyed your stay with us and that we were able to fulfill your expectations. Thank you also that you mentioned our wonderuful staff.It would be a pleasure for us, to welcoming you another time again. Kind regardsTamara KreisGuest Relations

10/10 Excellent

melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The ambiance was lovely and the rooms were updated, clean and comfortable. The staff was pleasant and helpful. The location was great and the shuttle to the train station was very appreciated!
Stayed 1 night in Jun 2023
Response from Tamara on 10 Jun,2023
Dear Melissa!Thank you for your visit and the great review.We are pleased that you enjoyed your stay with us and that we were able to fulfill your expectations.It would be a pleasure for us, to welcoming you another time again.Kind regardsTamara KreisGuest Relations

10/10 Excellent

Deniece

Stayed 2 nights in May 2023
Response from Tamara on 3 Jul,2023
Dear Deniece!Thank you for your visit and the great review. We are pleased that you enjoyed your stay with us and that we were able to fulfill your expectations. It would be a pleasure for us, to welcoming you another time again. Kind regardsTamara KreisGuest Relations

10/10 Excellent

Kenneth, Ketchum

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great view of the Matterhorn.
Stayed 2 nights in May 2023
Response from Tamara on 25 May,2023
DearThank you for your visit and the great review. We are pleased that you enjoyed your stay with us and that we were able to fulfill your expectations. It would be a pleasure for us, to welcoming you another time again. Kind regardsTamara KreisGuest Relations

10/10 Excellent

Meri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with wonderful helpful staff. Everything was lovely especially the spa. Too bad they are building next door starting at 0700 with large equipment. I realize that is out of their control. Would return after construction finished!
Stayed 1 night in May 2023
Response from Tamara on 16 May,2023
Dear Meri,thank you for your recent visit to Alpen Resort Hotel.It was a pleasure to read that you had a great stay.We appreciate your recognition of our wonderful staff.It is lovely to hear that you also enjoyed our spa.See you soon at Alpen Resort Hotel!Best regards from ZermattTamara KreisGuest Relations

10/10 Excellent

Phillip Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class place in Zermatt. Our room had a wonderful view of the Matterhorn. Room was clean. People were friendly. Food is expensive!!!
Stayed 5 nights in Apr 2023
Response from Tamara on 16 May,2023
Dear Phillip,thank you for your visit and the great review. We are pleased that you enjoyed your stay with us and that we were able to fulfill your expectations. It would be a pleasure for us, to welcoming you another time again. Kind regardsTamara KreisGuest Relations