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Rating 10 - Excellent. 23 out of 28 reviews" "
10 - Excellent
23
Rating 8 - Good. 4 out of 28 reviews" "
8 - Good
4
Rating 6 - Okay. 1 out of 28 reviews" "
6 - Okay
1
Rating 4 - Poor. 0 out of 28 reviews" "
4 - Poor
0
Rating 2 - Terrible. 0 out of 28 reviews" "
2 - Terrible
0
9.6/10
Cleanliness
9.4/10
Staff & service
8.8/10
Amenities
10/10
Property conditions & facilities
Reviews
10/10 Excellent
Berna
21 Dec,2023
Liked: Cleanliness, room comfort
Wake up to your Swiss Alps Paradise !
Super smooth check in process. Loved the views ans silence at Overlook Lodge compared to a regular room at Cervo. Staff was extremely attentive and were accessible at all times. I was jumping out
of my bed every morning at sunrise to enjoy the views! At a little extra cost you can also enjoy breakfast and spa at Cervo. Hotel
has direct connection to the lifts! I would recommend it to everyone and stay here again!
Berna
Stayed 4 nights in Dec 2023
Response from CERVO on 24 Dec,2023
Dear Berna,Thank you for choosing to stay at OVERLOOK Lodge by CERVO.We are pleased to read that you enjoyed the service you received from our staff. All of our team are committed to delivering attentive service that makes our guests feel catered to and looked after, whilst they are also willing to answer any questions our guests may have about the hotel or the area. Our motto for our guests is to relax and enjoy.It is also great to see that you found the check-in process to be smooth. All of our processes are designed to be efficient and to provide our guests with a stress-free experience that allows them to enjoy their time in Zermatt, and it is good to know that this was the case for you from the moment you arrived.We hope to welcome you back to our hotel again in the future.See you soon at CERVO!Best regards from Zermatt, Benjamin DietscheGeneral Manager
8/10 Good
WEN WEI
Travelled with group
27 Nov,2021
Liked: Cleanliness, room comfort
Stunning view
Overall it’s highly recommended. Stunning Zermatt view from the room and spacious space.
The view from the room facing Matterhorn is fantastic. The pick up service from the train terminal save us the hassle of lugging our luggage bag up the steep slope. They also provide transport to the train station. Overall stay was pleasing! 👍
The view of the Matterhorn is amazing from this property. We stayed in the studio room and the view from our patio/room was fantastic. The decor has a fresh, clean, and welcoming feel to it. The kitchen has everything you need for basic cooking. The bathroom is huge and includes a massive shower with separate tub. The bed was hard/uncomfortable for me but my husband slept fine. The only downside I really saw for this property (and now that I know what to do it wouldn't be an issue) was check in. The property people will send you an email with the check in details and codes but they literally sent it about 20 mins before check in. That's ok, but I think they should send it out earlier or at least send something the day before saying you will get instructions tomorrow. It might just be me but I have anxiety anyway so not knowing what to expect is uncomfortable. Also, mine went to junk mail and when I didn't see anything I tried to call but the office was closed that day. Part of the issue is that the entrance is not view able when you walk up to the property. You are on a small cobble path/road and you come up to the house and see a gate. You must walk past this gate and keep going up and around the corner to the entrance. It would be easy to avoid confusion by putting a sign on the gate that says "entrance" with an arrow so that you know to keep walking up and around. Once I found the entrance and email we were good. This place also has laundry which was nice.
the view was fantastic
I can see the matterhorn in the room very clearly
also room condition was very good
I’d like to recommand for the people going to zermatt
Amazing. Wake to a beautiful Matterhorn view. Service was 5 star concierge with pick up and drop off at the train. Dinner reservation made wee perfect. The Penthouse, 805 was gorgeous.
Nice and clean apartment! The mattress is super comfy, kitchenette is well equipped for those who would like to cook a simple meal. Enjoyed the beautiful unblocked view of Matterhorn from the living room and bedroom.
Great lodging, perfect for families/ self-catering
Overlook Lodge is apartment-style lodging : no front desk, and not serviced daily; my flat had a living room with balcony, and a full kitchen. It's very comfortable and extremely well-situated for skiing; you have a ~5 min walk up the hill to get to an elevator that takes you directly to the Zermatt - Sunnegga furnicular. The elevator is also exactly where the piste #1 ends.
You also get a direct view of the Matterhorn from many of the rooms (see photo - this was literally the view out of my living room).
There is laundry on site and per-room secured ski gear storage with plenty of boot and glove dryers.
Thomas
Stayed 3 nights in Jan 2018
10/10 Excellent
Kar Man
29 Apr,2023
Kar Man
Stayed 1 night in Apr 2023
10/10 Excellent
JeongEun
17 Jun,2022
JeongEun
Stayed 1 night in Jun 2022
6/10 Okay
Verified traveller
10 May,2021
Verified traveller
Stayed 1 night in May 2021
10/10 Excellent
RENE
Travelled with group
28 Aug,2020
Liked: Cleanliness, room comfort
Grandiose
Un appartement de luxe avec vue magnifique et très bien agencé et spacieux
Stunning view, but not easy to access. Recommend to book a taxi before arriving at station. Nice fully equipped kitchen, nice Molton Brown amenity. Modern and tidy room. Really want to visit this hotel again.
Fantastische Aussicht, sehr geräumige Zimmer, Kuche und Wohnzimmer, gute Lage zu den Bergbahnen. Ideal für Wanderer und Skifahrer. Schuttle-Transfer konnte zu jederzeit telefonisch angefordert werden. Alles im Preis inbegriffen! Wir werden diese Appartement in Zukunft wieder buchen und weiterempfehlen.
너무 좋았습니다! 체크인 과정이 직접 전화를 해야해서 어려움이 있었지만 숙소가 너무 좋아서 그 런것들은 문제가 되지 않습니다! 역에서 숙소까지 오는길이 오르막이라 힘들게 걸어올라왔는데 아마 미리 이야기 하면 역으로 데리러 와 주는 것 같았어요. 갈때는 차로 데려다 주셨습니다. 세탁실도 있어서 유료로 사용할 수 있었고, 침대와 침구도 너무 편했고, 방에서 보이는 마테호른은 정말 최고였습니다! 도착해서 짐도 안풀고 사진부터 찍었습니다. 주방에 식기도 완벽히 구비되어 있었고 커피머신과 커피도 넉넉히 준비되어 있어서 마테호른을 보면서 여유롭게 커피도 마셨습니다.
이 숙소때문에라도 또 가고싶은 마음입니다.
한 가지 아쉬운 점이 있다면 와이파이가 계속 끊겨서 다시 연결해야 한다는것!
En fantastisk lägenhet med panoramafönster mot Matterhorn, direkt från den underbara Hästens sängen. Vi blev hämtade med taxi från tågstationen vilket ingick i priset. Trots att hotellet är obemannat, så var in- och utcheckning mycket enkelt.
Excellent view of Matterhorn and super comfortable place for vocation. The interior design is so cool and my family love it very much. We will definitely come back.