Terrace/patio
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Reviews of Arena Suites

3 out of 5
Arena Suites
Eva Samano de López Mateos s/n, Playa La Madera, Zihuatanejo, GRO

Reviews

8.4

Very good

Rating 10 - Excellent. 41 out of 79 reviews" "
Rating 8 - Good. 22 out of 79 reviews" "
Rating 6 - Okay. 9 out of 79 reviews" "
Rating 4 - Poor. 3 out of 79 reviews" "
Rating 2 - Terrible. 4 out of 79 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Colleen

Liked: Cleanliness, property conditions & facilities
Super staff. Quiet, small property. Very well situated. Highly recommended this hotel
Stayed 9 nights in Mar 2024

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Small hotel, beautifully located. Staff at hotel & restaurant were so friendly & accommodating!
Stayed 19 nights in Feb 2024

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved this location! Close to the beach and restaurants! We enjoyed the pool, restaurant, and ocean!
Stayed 11 nights in Dec 2023

10/10 Excellent

Wally

Liked: Cleanliness, room comfort
Great Location
Great location on La Madera Beach and easy access to the centre. The pool was wonderful overlooking the beach. Many restaurants in the area. Units had a full kitchen. Internet was excellent. It was a wonderful place but does have many steps.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice ocean view from our suite, employees very nice to deal with.
Stayed 4 nights in Dec 2023

6/10 Okay

Jason

Liked: Cleanliness
Stayed 5 nights in Nov 2023

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay at Arena Suites (Oct '23). We had the "Family Master" suite which had 2 bedrooms, a living room, a well-equipped kitchen / dining area and a beautiful porch overlooking the beach and the bay. The room was cleaned very well every morning by Elizabeth (fresh linens/towels and dishes were washed). The restaurant was super convenient and the food never disappointed. Our server was always Armando - super friendly and great English skills. The hotel sits on a hill, so there are quite a few steps to get from the street entrance down to the beach, and elevators are not available. Wasn't an issue for us, but could well be for others. There's a convenience store across the street that is open from 9a - 6p or so that had any last-minute snacks, medicine, groceries you might need, but the prices reflect the convenience (sunscreen was about 3x what you'd pay at a nearby pharmacy). The hotel sits on a very nice sandy beach (very few rocks) with good waves for body surfing, and only a hundred yards or so down the beach is the paved walkway that leads to the downtown area. You can walk from the hotel to the downtown restaurants in 10 minutes or so. Overall, it was a great experience and we'd highly recommend this hotel!
Stayed 6 nights in Oct 2023

10/10 Excellent

Cooper

Liked: Cleanliness, property conditions & facilities
La mejor ubicacion! Justo en Playa Madera, cerca de Zihua, llegas caminando a Playa la Ropa.
Stayed 3 nights in Oct 2023

2/10 Terrible

Mary

Disliked: Cleanliness, property conditions & facilities
I had to get another hotel and they didn’t give me my money back. The room smelled very bad.
Stayed 3 nights in Sep 2023

8/10 Good

Marcelo

Stayed 5 nights in Sep 2023

10/10 Excellent

Rosa

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel ...
Stayed 1 night in Jun 2023
Response from Sra Rosa on 27 Jul,2023
Agradecemos que nos haya elegido para su estancia.

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, room comfort
Great location on Madera Beach
We enjoyed our eight night stay at Arena Suites. The location is perfect - directly above Madera Beach. Our room was comfortable and the outdoor kitchen/living area was great fun. The kitchen was well equipped and all appliances worked. Water was hot and plentiful - always nice to have. Each day we used the loungers on the beach and indulged in drinks and snacks from the bar/restaurant.
View from our terrace
Outdoor kitchen and living area
Terrace to relax
Stayed 8 nights in Apr 2023
Response from Ricardo on 4 May,2023
Thanks you for choosing us as a vacation spot to get away. Hopefully we can make your next vacation in Zihuatanejo even better than the last.

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to chill. People and restaurant attached are excellent.
Stayed 7 nights in Apr 2023
Response from Ricardo on 4 May,2023
Thank you for indulging in our cousine and direct contact with our staff. Well keep working on inproving every single time.

10/10 Excellent

Javier

Stayed 2 nights in Apr 2023
Response from Rodolfo on 6 May,2023
Gracias por compartir su experiencia con nosotros. Haremos lo posible por seguir mejorando aún más en todo aspecto. Hasta la próxima.

8/10 Good

Annie

Travelled with partner
Liked: Cleanliness, amenities
The staff were all friendly and helpful. The AC unit had failed so we were moved to another room while it was worked on, free of charge. The restaurant and location are great!
Stayed 7 nights in Mar 2023
Response from Rodolfo on 22 Apr,2023
Thanks for choosing to stay with us, its always a pleasure. We will keep working to make your future stays even better.

10/10 Excellent

Vicki

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location. At the top of a hill with an amazing view of a beautiful bay. There was a lovely infinity pool with plenty of seating options or you could swim in Madera Bay. The onsite restaurant served above average food. The service was great and everyone very friendly, always wanting to help.
Stayed 4 nights in Feb 2023

8/10 Good

Jennifer

Liked: Cleanliness, room comfort
Walkable to everything
Clean, comfortable and good location. Easy walk to el centro and the malecon. Only downside was it could be noisy at times (this is a busy area). We would stay again for the convenience of the location.
Stayed 3 nights in Jan 2023
Response from Ricardo on 16 Jan,2023
Thanks for your feedback, it will help us to improve our services.

10/10 Excellent

Rick, Brackendale

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love this place.
Stayed 1 night in Jan 2023
Response from Ricardo on 16 Jan,2023
Im glad you enjoy your stay!

10/10 Excellent

Natalee

Liked: Cleanliness, amenities, property conditions & facilities

8/10 Good

Gary

Stayed 4 nights in Nov 2022

10/10 Excellent

Becky

Liked: Cleanliness, room comfort
amazing gem on the beach.
We stayed in the junior suite with jetted tub. The drawback is it was right above the pool, which can get noisy with kids during the day. The view is amazing. The kitchen is outdoors , well equipped. There are alot of stairs to get to your room, but the staff will help with your luggage. The restaurant , Madera serves excellent food and good drinks on the beach. We had great service with our waiter,Armando. You can get a massage on the beach right next door for $25 for 90 min. If you just want to relax and enjoy the beach, you would like it here. Overall, we enjoyed our stay very much and will definitely return.
Stayed 3 nights in Aug 2022

2/10 Terrible

Willie Jr

Disliked: Cleanliness, room comfort
Bad
I went to the hotel and they didn’t have any rooms available they lied to me
Stayed 2 nights in Jun 2021
Response from Ricardo Reyero on 5 Jun,2021
Good morning Mr. Willie: We didnt get any notification of your arrival to arena suites, i was waiting for you until 8:00 pm and even leave a note to our watchmen that he should wait for you all night long, we proceed to cancel your booking at our system next day because of that.

10/10 Excellent

tim

Liked: Cleanliness, room comfort
hat a Great Place
Our stay there for seven days were great!! Ricardo at the desk was a go to guy and helped us out i all areas we needed!! I highly recommend this hotel as we will be going back to stay again!!
Stayed 7 nights in Oct 2020
Response from Ricardo on 28 Oct,2020
Thanks for your feedback it will help us to improve our services.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
I loved the restaurant and food. The service was great. Had one mishap with other guests who were drunk, loud and boisterous and inconsiderate of other guests staying at the hotel.
Stayed 8 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Arena Suites has a great location, right on the beach and quick walk to the Centro or La Ropa beach. Plenty of restaurants around. The room was clean, with the ceiling fan and A/C, plus a kitchenette. The room was cleaned every day and everyone in the hotel is very friendly and helpful. The hotel provided 20L bottles of purified water for very little fee, which was very appreciated. There is a convenience store across the street. We really enjoyed our stay. We have only one complaint. The lounge chairs on the beach are in the restaurant's area. We were told that 6 palapas with 12 lounge chairs where allocated for the hotel guests. But it appeared that the restaurant was catering to the people who paid for the drinks/meals more so than to the hotel's guests. When it got busy at the beach with lots of tourists around, the restaurant put out only 3 umbrellas with 6 lounge chairs, all palapas were reserved for the dining tables. The lounge chairs were quickly taken and we had no place to seat on the beach, we asked hotel staff to add more lounges but there was no action.
Stayed 11 nights in Apr 2019

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The suites are steps from a beautiful warm ocean beach. Lovely staff and clean. Somewhat expensive in comparison with other places around but for us well worth it to be so close to the beach.
Stayed 9 nights in Jan 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Dec 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Misleading pics
I booked the family room that shows a bay view. It is doen an outside hall. Unviewable from room. They had a king with an actual view and let me switch there. We met kinda in the middle on price. In addition to this misstep, the sewage was being dug up. The maids didn't get around to you until 4pm. The water pressure is bad. The curtains are see through. They had workers banging around on another project all day. The neighbors are noisy and throw cook outs that last forever. With their terrible music balsting. The safe is too small for a lap top. The room barely fit the bed. No pool. On the plus side, they had 3 English tv stations, the wifi worked ok, they speak English, not buggy, it's in the middle of the beach options and town and it's quiet most of the day - except for early morning birds. A little more honesty in advertising and care about the consumer experience and this could be ok. I stayed at a place one street away from beach (with pool) at half the price.
Stayed 4 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel on the beach.
Some rooms have a shared balcony overlooking the beach. Room 4 is very bright all night with the hallway light that shines through high windows that have no way to cover them. Location is right on the beach and is quiet at night (no booming nightclubs close by). Rooms are very average but meet the needs. The staff was good and friendly. Not 5 star but OK for a hotel right on the beach.
Stayed 4 nights in Mar 2018
Response from Ricardo (front desk) on 20 Mar,2018
Thank you very much for your feed back. We really preciate it.

6/10 Okay

Carol, Vancouver B.C.

Stopover
Hotel staff were friendly and Helpful. Food in restaurant was good. Location is good downtown. Not sure if would choose for longterm stay.
Stayed 1 night in Jan 2018
Response from Gladys on 14 Apr,2018
Thank you very much, we hope you give us the opportunity to serve you again.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise!
My boyfiend and I loved this hotel. Right on the beach. The location was perfect - a walk to Playa la Ropa but this area made us feel like we were experiencing more of the local culture and it was a short walk to downtown with cool bars and amazing local, authentic cuisine. We wanna stay here every time we are in Zihuatanejo!
Stayed 2 nights in Jan 2018

6/10 Okay

Moon Man, Washington DC

Liked: Staff & service, room comfort
Arenas y Dunas
The hotel is average. Very dated. The price to quality is too high. Finding the hotel at night was difficult. Staff very friendly. Access to the beach is fine.
Stayed 1 night in Oct 2017

4/10 Poor

Marie, California

Disliked: Cleanliness, property conditions & facilities
Under Major Construction
Unfortunately, we were not informed that they were under major construction, even on weekends. Our room was okay but getting to it felt like we were walking thru a war zone. The construction started at 8:00 am and went on all day until about 6:00 pm. We ended up canceling our reservation and moving to the hotel next store which was a blessing!
Stayed 15 nights in Oct 2017

8/10 Good

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

8/10 Good

Claudia, P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful !
The place is lovely, staff is so helpful and nice. Rooms are clean and fresh. The beach(playa madera) is down stairs with a lovely view. I booked a suite with a jetted tub and it was beautiful and peaceful. Aparently there was a booking error from Expedia, and another couple booked the same jetted tub room and same dates as us but we kept the booked room. Not sure what happened to them, but we got the tub. Other than that. Excellent ! And great for couples.
View from suite
Stayed 3 nights in Jun 2017

6/10 Okay

Heather, Alberta

Disliked: Property conditions & facilities, room comfort
Don't get your hopes up.
Started out booked into a different room though charged for the room I wanted. Stayed 5 nights in my original choice and had to move to a slightly lesser room the last 4 nights. Great right on the beach. No shortage of spots to hang out. Great service from bar and servers. Shower heads were terrible. First room bed was not comfortable, second room was good. Liked the outside kitchen, though the coffeemaker in the second room was tiny and only get 5 filters at a time, so bring your own? Expect sewer smell wherever you are. Have to ask for beach towels, they should be in your room like bath towels. Need dish soap and tea towels.

8/10 Good

Liz, San Miguel/Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bright, clean, practical very close to beach
Our room was a nice size, bright and cheerfully furnished. Very clean. The staff were very accommodating. Nice big terrace. We were the first level up from the beach level. Less hot walks upstairs but the view was a bit obscured by palapas. The kitchen is serviceable. It would have been nice to have a few basics such as salt or coffee filters. As we were only there a few days we didn't want to invest in many staples and didn't use the kitchen a whole lot. Blender, toaster, coffee maker....all the basic equipment. Everything is a bit old and dated but who cares. Bathroom and shower were small but fine. Lots of hot water if you feel the need. I would suggest that they leave a broom in your suite so you can sweep the sand as you track it in. Alternatively a sturdy mat at the front door to wipe your feet on. I tried to not track it in but its hard not to even after rinsing off at the foot shower area.

10/10 Excellent

Federico, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel right on the beach.
The hotel is on a hill with the rooms in stair step fashion. From the beach to street level is a climb of about eighty (80) stairs - the alternative is to take a path along the beach into town. That aside, great location.

10/10 Excellent

wayne

Liked: Cleanliness, property conditions & facilities, room comfort
try it you will be back
this place is 99% perfect, a walk down and a walk up to most rooms to the beach, not for those with walking impairments, the facility and managent are the best in every way. downside the beach facilities lack as there is the basic. Could do so much more with this paradise location from check in to check out you will never meet better people thank you

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Zihuatanejo
We really enjoyed our stay. We had the King Suite and the patio area was HUGE.Also enjoyed the outdor kitchen that is well equipped. The only drawbacks are the stairs! About 75 in total from the street dawn to the rooms and beach. You have to be in good shape. Also the steep hill getting up to the property (Heart Attack Hill!) The other big problem for us is that there is no pool.Sal, the manager, was absolutely amazing. Always asking if we needed anything and so kind. Would I recommend Arena Suites? Absolutely !!

8/10 Good

Marilynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay on the beach
For one night's stay was excellent for the price. It was more like a small bungalow with a small living room, a kitchen and bedroom and bathroom. Just up stairs from the beach. Salvatore at the front desk and Armando at the bar were great help.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place to stay!!
Beautiful place to stay where staff are so friendly and really take care of you! Suites, combo,tee with kitchens, hammock and patio furniture for you to enjoy and it's only steps to the wonderful beach and calm warm ocean to swim in! Perfect holiday spot to get away from it all and just relax!
Full kitchen and king sized bed with great ac
Your own patio
Beach with designated loungers
Sunset

8/10 Good

kim, british columbia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Very nice small hotel. Staff friendly. Close to town and great restaurants. Can also walk to La Ropa beach. Just steps from the beach and nice to have shade under the palapas. Manager Sal speaks fluent English and is very helpful.

10/10 Excellent

Kevin, Kelowna BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views, amazing staff, amazing hotel!
We had an amazing time staying at Arena Suites. The staff were very helpful, kept a very clean place and were always there to answer a question. Christian (the employee that runs the beach/bar/food area of the resort) was such a pleasure to deal with. Our group went on a fish trip which Christian arranged. We caught a 110Lb sail fish and he made all the arrangement for us to have a beach feast. He organized the fish being cooked three different ways, salads, and drinks for our table of 14. What an amazing experience! It was a very sad day for us the day we had to leave. We will be back for sure.

6/10 Okay

Verified traveller

Liked: Staff & service

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Hammock broke
Decent hotel, but overpriced for what you're getting. Also my hammock busted while I was on it. Told staff, they never apologized or were in no hurry to repair. Manager seemed not to care, but one day that it was raining, one receptionist did share an umbrella with me. Housekeeping did a good job. Would not recommend hotel.

10/10 Excellent

Martha, Jackson, MS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach Bliss
We had the 2 bedroom 2 bath suite with a very large terrace featuring 2 hammocks, dining table and lounge chairs. I fell in love with the place the moment they opened the door. Very comfortable and roomy, fantastic breeze, loved the sound of the waves all night long. Skip the boat ride to Playa Las Gatas!! The best beach and view is only steps down to the beach! The food at the beach bar was great and I can't say enough about the massage you can get for 200 pesos(around $12)right at the bottom of the hotel stairs in a curtained area right on the beach. Very professional. It was the best ever! You can walk to all food and shops, never needed a taxi. Try to catch the music at Nardo's on a Saturday night. I already miss being there! I will definitely stay there again.

8/10 Good

Tim, W Portland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Staff were so welcoming and helpful. Salvatore, Gladys, Armando, all made our stay comfortable and relaxing.
Sunset at arena suites, Playa La Medera