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Reviews of Top city center location by Airhome

3.5 out of 5
Top city center location by Airhome
Neugasse 21, Zug

Reviews

8.8

Excellent

Rating 10 - Excellent. 23 out of 43 reviews" "
Rating 8 - Good. 14 out of 43 reviews" "
Rating 6 - Okay. 4 out of 43 reviews" "
Rating 4 - Poor. 2 out of 43 reviews" "
Rating 2 - Terrible. 0 out of 43 reviews" "

9.2/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Nicola

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was great, although a little difficult to find
Stayed 2 nights in Feb 2020
Response from Jarvis on 4 Mar,2020
Dear Guest Many thanks for taking the time to give us a review and offer your thoughts. We hope that the issue with locating the apartment didn't cause you too much inconvenience. Looking forward to hosting you again at some point in the future. Best wishes James

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zug Airhome Recommended
Great location, easy to access. Nice with a small kitchen. Better than a hotel. Excellent and responsive service from James. I definitely recommend for stays in Zug.
Stayed 1 night in Jan 2020
Response from Jarvis on 30 Jan,2020
Dear Guest Thank you so much for your kind words. I'm so glad that you enjoyed your stay, and that I was able to assist you to your satisfaction! Looking forward to hosting you again at some point in the not-too-distant future. Best wishes James

8/10 Good

Yagev

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Aug 2019

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City living
Great value and location for a quality apartment
Stayed 5 nights in May 2019
Response from Jarvis on 6 Aug,2019
Dear Nigel Thank you so much for taking the time to give us a review. Feedback like this is exactly what we strive for. We're glad you liked the apartment and hope to host you again in the future. Best wishes James

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, easy walk to train station and downtown.
Stayed 2 nights in Jun 2019
Response from James on 24 Jun,2019
Dear Guest, thank you for taking time to give us a review. We are happy you liked your apartment. Visit us again at any time;) Best, James

8/10 Good

Mr J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Kitchen very well equipped. Perfect for the traveler who prefers not to stay in a hotel.
Stayed 4 nights in Apr 2019

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greqt location, well stocked studio apartment
This is a great little studio apartment, centre of Zug. It is stocked well, and its very comfortable and quiet for the area.
Stayed 1 night in Jan 2019
Response from Jarvis on 22 Jan,2019
Dear Owen Thanks so much for your kind words. We're so glad you enjoyed your stay, and we look forward to hosting you again in the future. Best wishes James

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from James on 2 Jan,2019
Dear Kris Many thanks for giving us such a stellar review. We look forward to hosting you again at some stage in the future. Best wishes James

10/10 Excellent

Rosa, Geneva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in the heart of Zug
Comfortable mini apartment (I stayed in Airhome1), with all that you need for a short/medium stay. I was afraid there would be noise since it is on the Zug main road, but it is well sound-proof. I also liked the communication and welcoming process, all done remotely.
Stayed 4 nights in Aug 2018
Response from James on 29 Aug,2018
Dear Rosa, thank you for staying with us and leaving us such a great review! We are happy to be hosting you:) Cheers

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious well equipped apartment in the centre
The apartment is in the centre of Zug and aa short walk to restaurants near the lake. There is a Co-Op very close. The apartment itself is large with a deep and long bath as well as a shower. It is comfortable and well equipped. The WiFi is strong.
Stayed 2 nights in Aug 2018
Response from jarvis on 16 Aug,2018
Dear Trevor Many thanks for your review. We are so glad you liked the apartment. We look forward to hosting you again at some point in the future. All the best James

10/10 Excellent

carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, and good apartment.
Response from James on 3 Apr,2018
Dear Carl, thank you very much for your review! Hope to see you again!

10/10 Excellent

Keith, London

Liked: Cleanliness, property conditions & facilities, room comfort
Well appointed studio apartment in Zug
Nicely appointed and clean apartment in central Zug. Easy check-in and access. Some confusion over mini-bar usage but soon and easily resolved. Would definitely stay there again.
Stayed 2 nights in Mar 2018
Response from James on 3 Apr,2018
Dear Keith, thank you for your review and for staying with us. We would love to welcome you again.

10/10 Excellent

claire3t, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect
couldn't have asked for more- fabulous
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2024
Response from James on 26 Jan,2024
Thank you very much for your amazing review!

10/10 Excellent

Ngodup

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from James on 10 Nov,2023
Thank you for being a great guest. We hope to host you again in the future. Regards.

10/10 Excellent

Stephan Thomas

Stayed 1 night in Mar 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Too noisy for another stay
It was very noisy in this flat, you can hear the traffic from the road, and the floor in the flat is quirking all the time. Worst thing was the neighbour in the flat above had the same quirky floor, so when he/she woke up at 05.10 in the morning I did not sleep afterwards. Two nights with a bad sleep was not ideal at all. Beyond that, location, cleanliness and easyness in communication was perfect.
Stayed 2 nights in Feb 2022

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2021
Response from James on 28 Sept,2021
Dear Carl, Thank you for your feedback, we are very glad we could meet your expectations. Feel free to come back in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Hiroshi

Business traveller
Liked: Cleanliness, room comfort
キッチンアイテムが充実した絶景エリアのワンルームアパート
キッチンのアイテムが充実。 大型冷蔵庫 部屋から景色は全く期待出来ないが目の前の湖畔は絶景 レストラン、スーパーマーケットも徒歩圏内 パーキングも近くにスイスにしては手頃な市営地下パーキングが在る。
Stayed 2 nights in Nov 2020

10/10 Excellent

Steffen

Business traveller
Liked: Cleanliness, room comfort
Danke - gerne wieder!
Sehr sauber, zentral und super Kommunikation!!! Lediglich eine Ablage für die Kleidung könnte es noch besser machen.
Stayed 3 nights in Oct 2020
Response from James on 23 Oct,2020
Lieber Steffen Vielen Dank für Ihre tolle Bewertung! Wir freuen uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten. Viele Grüße,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Had a great stay at James Airhome. The bed is very comfortable and the apartment got everything you need. I only stayed for one night, but it was very smooth to check in and slept like a baby.
Stayed 1 night in Oct 2020
Response from James on 21 Oct,2020
Dear Guest, thank you for taking time to give us a review. We are happy you liked your apartment. Visit us again at any time;) Best regards

6/10 Okay

Besarta

Business traveller
Liked: Cleanliness
Disliked: Room comfort
business trip in warm August
I stayed in this apartment for 3 nights for a business trip. Location is convenient as the apartment is only at 15 minutes walk from the main train station, moreover it’s very near the lake and surrounded by several restaurants. There are plenty of buses connecting the apartment with the city. Communication and check-in were faboulous, James was extremely quick in answering. Cleaningness: was ok on the first day at arrival, but the room was not cleaned after that, which I find a bit odd considering that the price is not so low even for Zug. Conditions of the apartment: plenty amenities are present (hairdryer , fridge , coffee machine with coffee capsules offered for free, dishes and pans, etc) which I found really useful for people willing to cook a meal. What was not comfortable for me was air conditioning: the machine used for air conditioning would work only if you open the window and let the warm air flow outside the room. This means however a lot of noise (the air conditioner + traffic in the street). So, my suggestion would be to invest in a much more performing air conditioning system that does not need to open the window, as there is very annoying and strong noise coming from the street. No parking available
Stayed 3 nights in Aug 2020
Response from James on 18 Aug,2020
Dear Besarta, Thank you for your detailed feedback, I appreciate it! We will be glad to host you anytime:) Kind Regards, James

10/10 Excellent

Rita

Liked: Cleanliness, room comfort
Stayed 3 nights in May 2020
Response from James on 9 Jun,2020
Thank you!

8/10 Good

Anonym, Nürnberg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes Zimmer, Adapter und Schirme würden zur Verfügung gestellt, Klimaanlage vorhanden. Leider etwas zu laut da direkt bei der Hauptstraße.
Stayed 3 nights in Aug 2019
Response from James on 6 Sept,2019
Dear Guest Thank you for your feedback, we would be glad to host you again! Kind Regards, James

8/10 Good

André

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Aug 2019

8/10 Good

Wolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Angenehmes, gut ausgestattetes App, sehr sauber und gemütlich. Einzig die Klimaanlage ist vorsintflutlich. Zentral gelegen, trotzdem ruhig wegen guter Isolierung
Stayed 1 night in Jun 2019
Response from James on 24 Jul,2019
Dear Wolf, thank you for your review. Happy you liked the apartment :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Jarvis on 6 Aug,2019
Dear Guest Many thanks for your review. We're glad you enjoyed your stay and hope to host you again in the future. Best wishes James

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2019
Response from James on 24 Jun,2019
Dear Guest, thank you for your review and for staying with us. We would love to welcome you again. Cheers, James

10/10 Excellent

Tomislav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from James on 4 Apr,2019
Dear Tomislav, thank you very much for staying with us and giving us such a great review!

6/10 Okay

Terje, Oslo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2019
Response from James on 25 Feb,2019
Dear Terje Thank you very much for your review! It is truly appreciated. I am looking forward to hosting you again in our apartments.

8/10 Good

Sunny Tzu Ying

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2018
Response from James on 10 Oct,2018
Dear Sunny Tzu Ying, thank you for your review and for staying with us. We would love to welcome you again. Cheers

4/10 Poor

David

Liked: Cleanliness
Disliked: Room comfort
Direkt an Hauptstrasse, völlig überteuert
Interessantes System mit dem Code zum Einchecken und zentrale Lage. Leider war die Wohnung jedoch direkt an einer extrem stark befahrenen Hauptstrasse wo man die Fenster nur in Richtung Strasse öffnen konnte. Klimaanlage ist nur mit einem provisorischen Schlauch montiert, wo man das Fenster nicht schliessen kann und damit mit Auto-Lärm schlafen muss. Die Säfte in der Minibar waren alle über das Datum abgelaufen. Für über Fr. 200 die Nacht völlig überteuert.
Stayed 1 night in Aug 2018
Response from James on 29 Aug,2018
Dear David, thank you for your review. As for the AC, I would like to inform you that the air conditioners in residential buildings require a permit, that's why we mostly use mobile air conditioners with the exhaust pipe. We use it in many apartments and it really works. Once we get the chance to improve, I may assure you that we will do that without doubt. Despite, I truly believe you will give us the opportunity to host you once again. Best regards

8/10 Good

Laurianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
L’hôtel est très bien situé. Par contre les fenêtres ne sont pas bien isolées et avec Fasnacht nous n’avons pas très bien dormi
Stayed 4 nights in Feb 2018
Response from James on 3 Apr,2018
Dear Laurianne, thank you very much for taking time to give us a review. It was a pleasure hosting you:)

8/10 Good

Fabienne

Disliked: Cleanliness
Airhome 04 - Zug
La chambre était spacieuse avec coin cuisine et salle à manger. La salle de bain était grande aussi. Toutefois, la propreté en dessous du canapé laissait à désirer. Un coup d'aspirateur aurait fait du bien. Le reste était propre. La télé ne marchait pas ou le mode d'emploi n'était pas clair.
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gener wieder
Toll zentral, sauber, Kochmöglichkeit

10/10 Excellent

Hamza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Komfortables, grosses Zimmer. Sehr sauber!
Sehr bequem.

4/10 Poor

Sascha

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Verstecke Kosten und Eingang
Ich muss leider vor dem Angebot warnen! In diesem Zuge auch vor Hotels.com! Das Aparment hat versteckte Gebühren, in dem man 35 CHF pro Person pro Nacht Resortgebühr bezahlt. Diese sind im Buchungs Text hinter dem Stadtblick ohne Komms und dann in Klammern aufgesetzt. Dies führt dazu, dass man denkt Stadtblick würde 35 cHF mehr kosten. im Gegensatz zu anderen Buchungen bei Hotels.com werden die Kosten wenn man über die App bucht gar nicht angezeigt. Weiter tauchen diese Extragebühren auch nicht in der weiteren Buchung als Warnung auf, sondern man kriegt nach der Buchung zu dem normal ausgewiesenen Preis, noch mal eine E-Mail von Airhome mit den extra kosten. Nachdem ich mich bei Hotels.com beschwert habe haben diese Airhome gefragt ob dieser auf Kulanz die Buchung stornieren. Dies wurde abgelehnt. Das Apartment liegt zentral in Zug. Wer zu kennt, weiß dass es eine Straße gibt, die den Durchgangsverkehr führt. Es ist dementsprechend laut bei geöffneten Fenstern. Das Hauptproblem ist, dass in der Neugasse 21 kein Schild oder Hinweis ist. Leider wird über Hotels.com auch keine Telefonnummer angegeben, so dass es nicht möglich war den Anbieter anzurufen, um herauszufinden wo der Eingang ist. Nach langer Suche auf der Rückseite des Gebäudes,konnte immerhin eine Telefonnummer gefunden werden, so dass ich nach 25 Minuten endlich ins Apartment kam. Insgesamt war es deshalb mit dem Angebot, dem Anbieter und Hotels.com nicht zufrieden.

6/10 Okay

Steen Lykke

Liked: Cleanliness
Disliked: Staff & service
Zug
Stedet virkede nyt og ufærdigt. Der var ingen gardiner, så gadelampen oplyste rummet om natten og naboerne kunne følge med i alt, hvad man lavede. Jeg havde et værelse 4 ud mod en meget trafikeret hovedgade med meget støj. Jeg fik først fjernsynet til at virke efter at have eksperimenteret med det i 15 min., fordi der ikke var nogen brugsanvisning til det komplicerede kabel tv. Stedet placering er ideelt, hvis man vil nyde de gode restauranter ved søen.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort