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The Hiramatsu Hotels & Resorts Sengokuhara

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Luxury
4.5 star property
9.2

Wonderful

Luxury hotel near Ōwakudani

Located close to Sengokuhara Susuki Prairie and Pola Museum of Art, The Hiramatsu Hotels & Resorts Sengokuhara provides free English breakfast, an outdoor mineral hot spring (onsen) and a terrace. For some rest and relaxation, visit the outdoor hot springs, and indulge in a facial or a body treatment. The on-site restaurant, Italian Restaurant, features Italian cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as laundry facilities and a gym.

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is S$978
2 Jun - 3 Jun

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 7:00 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Guests booked in Half Board rates must check-in by 8 PM to receive dinner.

Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Hosted evening meal: JPY 25300

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Hot springs access available from 3:00 PM to 11:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Frequently asked questions

Is The Hiramatsu Hotels & Resorts Sengokuhara pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at The Hiramatsu Hotels & Resorts Sengokuhara?

As of 22 May, 2026, prices found for a 1-night stay for 2 adults at The Hiramatsu Hotels & Resorts Sengokuhara on 2 Jun, 2026 start from S$978, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Hiramatsu Hotels & Resorts Sengokuhara?

Self-parking is free at this property.

What time is check-in at The Hiramatsu Hotels & Resorts Sengokuhara?

Check-in start time: 3:00 PM; check-in end time: 7:00 PM. After-hours check-in is not available.

What time is check-out at The Hiramatsu Hotels & Resorts Sengokuhara?

Checkout is at 11 AM.

Where is The Hiramatsu Hotels & Resorts Sengokuhara located?

Located in Sengokuhara, this luxury hotel is 0.8 mi (1.3 km) from Sengokuhara Susuki Prairie, and within 3 mi (5 km) of Ōwakudani and Pola Museum of Art. Hakone Open Air Museum and Lake Ashi are also within 6 mi (10 km).

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Reviews

Reviews

9.2

Wonderful

9.6

Cleanliness

8.4

Location

9.0

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 54 out of 74 reviews
Rating 8 - Good. 14 out of 74 reviews
Rating 6 - Okay. 3 out of 74 reviews
Rating 4 - Poor. 2 out of 74 reviews
Rating 2 - Terrible. 1 out of 74 reviews

Reviews

Verified

10/10 Excellent

Lorne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very special high end experience. Staff is over the top kind. Dinner and breakfast were Michelin Star quality. A luxury experience that exceeded our Four Seasons stays. And that says a lot
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Neelima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. It’s a lifetime experience. The staff was amazing. This hotel is THE definition for luxury and experience. Food was delicious , amenities like the hotspring tub in the bathroom, private hot spring areas,wide selection of alcohol/non alcoholic complimentary drinks in the room…. I can go on and on about the facilities available here . The staff will make you feel a king with their service and make sure you get their shiatsu massage. We stayed at many hotels in several countries but this is on of the best . Every penny spent is worth. Hoping to visit this place again in the future
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

DR. A. O

Liked: Cleanliness, amenities, property conditions & facilities
Everything about this place is incredible and fabulous- Michelin restaurant, outdoor Onsen, room amenities and professionally trained staff who are world class
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Po foon

Liked: Cleanliness, property conditions & facilities, room comfort

Great food and environment

an delightful experience. The food is excellent.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
This property is absolutely superb from A to Z. We stayed for 4 nights in 2 separate rooms and everything was just perfect. The most outstanding service awaited us there. Staff were punctual, polite, impeccably dressed, with great attention to detail. Meals were excellent, portions were just right. Onsen bath in a very classy bath area. A flawless stay from our personal viewpoint.
Stayed 4 nights in Jun 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfied, but not blown away !

As a repeat guest I was generally satisfied. Not blown away, but satisfied. The unexpected : lI had to call housekeeping twice to change the ground sheet on one of the beds, first time because my daughter identified mould, the second time to change it because of holes. Why would a sheet with holes get missed ? The dinner was to expectations but the breakfast was very sub-par. What annoyed me the most was the 2 pieces of French toast, not only were they too soft and guey in texture, but there was too much cooking butter on the plate. A ver sickly presentation.
Stayed 1 night in Oct 2024
Verified

6/10 Okay

SHUICHIRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
最高でした。
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Hsu-Han

Liked: Cleanliness, amenities, property conditions & facilities
Everything Excellent
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Yukiko

Liked: Cleanliness, amenities, property conditions & facilities
ハード面では、温泉が掛け流しなこと以外は、部屋が広い訳でも、絶景が見える訳でもなく、これがミシュラン？と思ったが、ソフト面が素晴らしかったです。 スタッフの皆さんの対応はホスピタリティに溢れ、アメニティはブルガリ、部屋のドリンクバーは、洗練された飲料で満たされており、オールフリー。バスローブや部屋着は質もデザイン良く、着心地がいい。 でも、なんといっても、ディナー！どれも非常に美味しく、旅の思い出と共にずっと記憶に残るようなお食事でした。
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Sangmi

Liked: Cleanliness, staff & service, amenities
직원분들 다 친절하시고 음식도 맛있고 온천도 진짜 좋았어요 또 가고싶어요
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Miho

Liked: Cleanliness, amenities, property conditions & facilities
調度品はもちろんのこと、絵画の素晴らしさ、飲み物のチョイスの質の高さ、これまで出会ったことのないオリジナリティと質の高さは目を見張るものがありました。おもてなしとしても、洋のスマートさと、和の適度な距離感が際立っており、お一人の滞在を楽しまれている方がいらっしゃるのも肯首するところでした。お部屋のアメニティはブルガリ。チェックイン、チェックアウトの対応も非常に洗練されており今年一番に感銘を受けた随所にセンス溢れるホスピタリティーでした。もちろんお食事も、室内、お味共に素晴らしかったです。
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

???

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
今回はお部屋が少し狭かったのですが、あとは全て良かったです。二回目ですが、またお伺いいたします。
Stayed 1 night in Nov 2025
Verified

8/10 Good

Hajime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
湯船周りには2カ所ごみ箱を置いて下さい。
Stayed 1 night in May 2025
Verified

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事も設備も最高でした。妊娠中に利用したということもあり、食事のメニューについても細かく確認していただいたり、イスに座るときにもクッションを借りれたりとかなり配慮いただけました。子連れでもきている人が多いようなのでまた利用したいと思います。
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
連續住了三晚，客制的餐點，服務非常優。
Stayed 3 nights in Jul 2024
Verified

8/10 Good

YOKO

リゾート言っているのに、くつろげない
Stayed 1 night in Jun 2024
Verified

4/10 Poor

Verified traveller

箱根ひらまつ

お料理が全体的に美味しくなかったのが、ざんねんでした。 私はメインの肉料理を牛肉にかえてもらいましたが、同行者の食べたメインの仔羊が臭かったそうです。
Stayed 1 night in May 2024
Verified

10/10 Excellent

hiu lai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
所有嘢都滿分，所有員工服務都好好，住宿所包嘅早餐同晚都很美味，可以預約的私人溫泉很乾淨和寬敞，房間可以睇到富士山，100分的旅程！
Stayed 1 night in May 2024
Verified

10/10 Excellent

Danny

Liked: Cleanliness, property conditions & facilities, room comfort

完美

這次訂了兩晚三天一泊二食的住房。 整體而言都是美好的，服務品質，環境，設施，用料也優。 維ㄧ美中不足的是，已經告知不吃豬肉，但早餐豬肉成分還是很多。可惜。
Stayed 2 nights in Sep 2023
Verified

6/10 Okay

Sadaharu

Liked: Cleanliness, staff & service
値段は安くないけど想像していたよりも部屋は狭い
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

SHIMADA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
今回はオーベルジュということで 家族でお食事を堪能…はもちろんですが、お部屋の温泉もまた最高でした。 完全にオーベルジュのハードル上がりました。 ウェルカムドリンクからディナー、朝食に至るまで、舌でも眼でもお食事を堪能致しました。 お部屋の浴槽があるスペースの床には床暖房があり、 庭に向かって窓がフルオープンにしても、寒さは感じず、 バスタブの中から感じる冷たい風が心地良いです。 お部屋なのに露天風呂？ でもプライバシーがしっかり確保されているのも安心です。
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Tomoyuki

Liked: Cleanliness, amenities, property conditions & facilities
施設は素晴らしく、居室設備、アメニティ、リネン等々申し分なしです。またホテルスタッフの接客も素晴らしいものでした。唯一残念であったのがレストランスタッフのサービスレベルが必ずしも一級品ではなかった点です。 配膳スタッフの食材説明は声が小さく（マスク着用の為のありますが）内容は伝わりませんでした。またソムリエによるワインのお勧めもイマイチで、提供されるコース料理のそれぞれに対して、どのようなワインが何故適しているのか等々の説明もありませんでした。これだけのプライスレンジのホテルですのでレストランサービスについては一層の改善が必要であると感じます。食事自体はたいへん美味しく、またプレゼンテーションも素晴らしいものでした。
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

RYOSUKE

Liked: Cleanliness, staff & service, property conditions & facilities
定年退職日に合わせてお世話になりました。接客、部屋、料理何をとっても素晴らしく、いい記念日になりました。流石料理は味もさることながら驚きもあり、またソムリエの方が色んなマッチングを提案頂き、窓から見える景色も面白くエンターテイメントとしても最高でした。部屋の温泉も外の景色も含めて良かったです。次回は以前ピエモンテで食べた白トリフをかけた細麺パスタの入ったプレミアムコースに挑戦します。
Stayed 1 night in Mar 2022
Verified

10/10 Excellent

Junko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

最高の秋の一日。

想像以上のお食事に感動致しました。 ひらまつ制覇目指してこれからも頑張ります。 スタッフの方も笑顔が最高で百点満点デス！ 大好きなシャガールに囲まれて幸せでした。温泉も癒されました。
Stayed 1 night in Nov 2021
Verified

10/10 Excellent

Kenji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

また泊まりたい

サービス、設備、素晴らしいが、中でもお風呂と食事が一番素晴らしい。お風呂は内風呂も広く快適に過ごせました。貸し切り露天風呂も良かった。食事は五感で愉しめ、次には何が出てくるのかワクワクしながら、美味しい食事を楽しむことができました。値段は張るけどそれに見合った価値があると思います。
Stayed 1 night in Oct 2020